Cross Functional Team Communications


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Communicating in a cross functional team can be challenging at best. Learn what to look for and how to improve team performance.

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  • Who is currently on a project team? Raise handKeep them raised if the team has members from other functions in the companyWho has never had a team communications problem?Both manager and individual contributor, audience
  • Table discussion a new format for meeting- goal is to identify and commit to a next step in improving communications
  • What do you see?
  • Data are those things you have heard and seen, could also be something you’ve touched, tasted, or smelledThoughts are what you do with the data, such as analyze and process. Thoughts are generally logical and rational.Feelings are the emotional response to data and thoughts. And when you understand you feelings about certain things it will help you to manage your emotionsYou own this process, between each step there is potential for communication problems
  • So now that you know the components to communication, What do you see?What are your thoughts, logic and rational?What are your feelings?Identify each step, important in detecting communication problems
  • Diversity and Language are individual variants, Location and Size are team variantsDiversity-individual goals, department goal priority, time available slow to respondExperience and expertise can lead to assumptions, AgeLanguage—terminology, acronyms, phrases Are all team members using the same language?Leading a team? Manage the language, Vistage exampleLocation– multiple locations, time zones, cultures, second language or native tongue? can impact communications and the channels usedEmail, phone, face-faceSize---larger teams have more complex communication channels a team of 3 only has a max of 3 variants,A team of 5 can have 10 variants of 1-1 communication
  • Identify a team memberGet clear on current situation, using data, thoughts, and feeling stepsDetermine what information about the team member are you missing
  • Cross Functional Team Communications

    1. 1. introducing Cross Functional Team Communications Beth A Miller, CMC Presented to APICS Atlanta
    2. 2. Agenda Communication Components Cross Functional Teams Table Discussion @SrExecAdvisor
    3. 3. @SrExecAdvisor 3 Communication Components 1. Data 2. Thoughts 3. Feelings
    4. 4. @SrExecAdvisor Cross Functional Teams 1. Diversity 2. Language 3. Location 4. Size
    5. 5. @SrExecAdvisor Table Discussion 1. Individually answer the questions on the handout 2. Focus on data: language, diversity 3. Commit to one action item 4. Discuss with table the action item
    6. 6. » Start with data first, understand how emotions impact your thoughts » Goals, Experience, Language » Focus on key relationships first Key Ideas @SrExecAdvisor
    7. 7. Cross Functional Teams Glenn M Parker From Cross Purposes to Cooperation Emilio De Lia Resources @SrExecAdvisor
    8. 8. Beth Miller 404.451.3726 @SrExecAdvisor
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