1

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Best Practices for
Maintaining Oracle
E-Business Suite 12
CON8289
David Heisler and John Khamissi
Proactive Services / Cus...
The following is intended to outline our general product
direction. It is intended for information purposes only, and may
...
Program Agenda
 Introduction
 Best Practices and Recommendations
 Additional Tips and Resources

 Q&A

4

Copyright © ...
Oracle Services
Enabling the success of your Oracle hardware and software investments

Oracle Experts
Helping You
Succeed ...
Oracle Premier Support
Comprehensive Coverage
Service and
Support

Tools and
Resources

Product
Innovation

Quickly diagno...
Helping you get the most value from
Oracle Premier Support

Get Proactive Portfolio—an integral component of your Premier ...
Oracle Support
Best Practices and
Recommendations for
Maintaining Oracle
E-Business Suite 12

8

Copyright © 2013, Oracle ...
Evolution

Then

Now

10.7, 11, early 11i

R12, 11i (latest)
Patching
Diagnostics
Workflow Maintenance
Upgrades
Interactio...
4.. 3.. 2.. 1.. Launch

10

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
11

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Prevent
Prevent known problems, help keep
your Oracle software and systems
healthy.

12

Copyright © 2013, Oracle and/or i...
Prevent

Then

Now

WWS ftp site  Metalink
Non-centralized documentation

Patching & Maintenance Advisor (313.1)

Manual ...
Prevent
Patching and Maintenance Advisor (313.1)
 Provides end-to-end baseline guide for patching
– End-to-end of a patch...
Prevent
Patch Wizard
 Creates patch recommendations
– Instance specific

– Based only on Oracle recommended, urgent and c...
Prevent
Combine Tools for Maximum Impact
 Patching Communities
– Patching questions and answers.
– Search for issues with...
Prevent
Workflow Analyzer
 SQL script created by Proactive Services which outputs HTML report
 Identifies and/or Recomme...
Prevent

18

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Prevent: Workflow Analyzer

19

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
20

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Prevent
Concurrent Processing Analyzer
 SQL script created by Proactive Services which outputs HTML report
 Identifies a...
Prevent

22

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Prevent

23

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Prevent

24

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Resolve
Discover capabilities and tools to help
you resolve issues.

25

Copyright © 2013, Oracle and/or its affiliates. A...
Resolve

Then

Now

Forums, e-mail lists

Communities, Social Media

Single Metalink notes

PICs, Search Helper

Few & Far...
Resolve
Oracle Diagnostics
 Self Service Resolution
– Resolves problems without the need to contact Oracle Support

 Red...
Resolve
 E-Business Suite Diagnostics are organized into the following groups:

Over 400 different Oracle Diagnostics in ...
Resolve
Product Information Centers (PICs)
 Product specific documentation indexes

 Best Practices, Tools, Knowledge
 ...
Resolve
Communities and Social Media
 Oracle EBS Twitter (Oracle_EBS)
– http://twitter.com/Oracle_EBS

 Oracle EBS Commu...
Upgrade
Leverage capabilities and tools to
help guide you through the upgrade
process.

31

Copyright © 2013, Oracle and/o...
Upgrade
E-Business Suite Upgrades 11i to 12.1
Then

Now

Upgrade Guide, Release Notes, misc.
one-off docs

Upgrade Advisor...
Upgrade
Upgrade Advisors (269.1)
 Start-to-Finish lifecycle guide for an upgrade from 11i to 12.1.3
– Includes multimedia...
Upgrade
Reports for Pre-Upgrade
 Consolidated Upgrade Patch 2 (CUP2) released - Patch 16791553
 Preinstall Patch Report:...
Upgrade
Maintenance Wizard
 Interactive HTML Upgrade Guide with additional steps added by

support for known issues and p...
36

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Upgrade
Combine Tools for Maximum Impact
 Upgrade Advisor (269.1)
– Solidify end-to-end upgrade strategy.

 Maintenance ...
Pack Lightly..
 Launch everything from 432.1
 Combine strategies and tools for best results.
 Break free of outdated ma...
Additional Tips
and Resources

39

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
Test Your Upgrade Plan!
Plan

Test

Upgrade
Multiple practice rounds determine correct steps and patches to ensure a succe...
Best Practices/Recommendations

 Use communities to search for known issue discussions.
 Use diagnostics and product ana...
While You’re at Oracle OpenWorld…
 Support Breakout Sessions
– Oracle Database
– Oracle E-Business Suite
– SQL Tuning

 ...
TOP Recommendations
 Prevent issues
– Patching Communities

– Patch Wizard
– Patching & Maintenance Advisor (313.1)

 Re...
Q&A and Important Support Resources
• Discover more about Get Proactive:

http://www.oracle.com/goto/proactivesupport
• MO...
Q&A and Important Support Resources
• Product Information Center (PIC):

Oracle Workflow (WF) Product Information Center (...
Thank you!

46

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
47

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
48

Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
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Con8289 r12 maintenance tips heisler heisler-con8289

  1. 1. 1 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  2. 2. Best Practices for Maintaining Oracle E-Business Suite 12 CON8289 David Heisler and John Khamissi Proactive Services / Customer Support E-Business Suite, ATG
  3. 3. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  4. 4. Program Agenda  Introduction  Best Practices and Recommendations  Additional Tips and Resources  Q&A 4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  5. 5. Oracle Services Enabling the success of your Oracle hardware and software investments Oracle Experts Helping You Succeed with Your Oracle Investments 5 Complete Support for Oracle Hardware, Software, and Engineered Systems Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Mission Critical Support Services for All Oracle Applications and Technologies Your Complete Training Source for Oracle Hardware and Software Extend Your Oracle Investments to the Cloud with Value, Choice, and Confidence
  6. 6. Oracle Premier Support Comprehensive Coverage Service and Support Tools and Resources Product Innovation Quickly diagnose and resolve issues Get the most of your Oracle products with proactive services Keep pace with change and capitalize on new opportunities  Oracle knowledgebase  Updates  Product health checks  New releases  My Oracle Support Community  Tools to assist with patching and upgrades  Expert technical support  Rapid-response field service  Lifetime Support 6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  7. 7. Helping you get the most value from Oracle Premier Support Get Proactive Portfolio—an integral component of your Premier Support Contract 7 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  8. 8. Oracle Support Best Practices and Recommendations for Maintaining Oracle E-Business Suite 12 8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  9. 9. Evolution Then Now 10.7, 11, early 11i R12, 11i (latest) Patching Diagnostics Workflow Maintenance Upgrades Interactions with Support 9 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  10. 10. 4.. 3.. 2.. 1.. Launch 10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  11. 11. 11 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  12. 12. Prevent Prevent known problems, help keep your Oracle software and systems healthy. 12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  13. 13. Prevent Then Now WWS ftp site  Metalink Non-centralized documentation Patching & Maintenance Advisor (313.1) Manual methods for locating patches Patch Wizard Oracle Forums Oracle Communities Separate Diagnostic Scripts / CCP’s 13 My Oracle Support Workflow Analyzer / Concurrent Proc Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  14. 14. Prevent Patching and Maintenance Advisor (313.1)  Provides end-to-end baseline guide for patching – End-to-end of a patching cycle – 2 patching scenarios: Proactive & Reactive – All corners of EBS are covered – not just apps patches  Links Oracle E-Business patching documents together – Patch plan examples  Provides Oracle Development recommended patching guidelines – Types of patches to target first to get current 14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  15. 15. Prevent Patch Wizard  Creates patch recommendations – Instance specific – Based only on Oracle recommended, urgent and critical patches. – Can be filtered by EBS Product  Analyzes patch impact on file system  Tracks customized files and warns when a patch updates them  Downloads and merges patches  Patch Wizard Doc ID 976188.1 (can be launched via 432.1) 15 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  16. 16. Prevent Combine Tools for Maximum Impact  Patching Communities – Patching questions and answers. – Search for issues with specific patches you are applying. – Common patch application utility issues.  Patch Wizard – Create reports, track customizations, analyze, download & merge patches – Analyze specific one-off, product, family and rollup patches for impact.  Patching & Maintenance Advisor (313.1) – Solidify end-to-end patching strategy 16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  17. 17. Prevent Workflow Analyzer  SQL script created by Proactive Services which outputs HTML report  Identifies and/or Recommends: – Workflow system setup and configurations – Best practices – Workflow errors & volumes – Aged records  Join discussions about WF Analyzer in the Core Workflow community.  Workflow Analyzer Doc ID 1369938.1 (can be launched via 432.1) 17 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  18. 18. Prevent 18 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  19. 19. Prevent: Workflow Analyzer 19 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  20. 20. 20 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  21. 21. Prevent Concurrent Processing Analyzer  SQL script created by Proactive Services which outputs HTML report  Identifies and/or Recommends: – Concurrent Processing system setup and configurations – Best practices – Long Running Reports during Business hours – Available and Applied ATG CP patches and known 1-off patches – Purge eligible Records – Many more helpful tips and information.  Join discussions about CP Analyzer in the Core CP community.  CP Analyzer Doc ID 1411723.1 (can be launched via 432.1) 21 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  22. 22. Prevent 22 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  23. 23. Prevent 23 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  24. 24. Prevent 24 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  25. 25. Resolve Discover capabilities and tools to help you resolve issues. 25 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  26. 26. Resolve Then Now Forums, e-mail lists Communities, Social Media Single Metalink notes PICs, Search Helper Few & Far Between one-off scripts Diagnostics 26 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  27. 27. Resolve Oracle Diagnostics  Self Service Resolution – Resolves problems without the need to contact Oracle Support  Reduction in Resolution Time – Minimizes time spent resolving issues by increasing Support’s efficiency  Problem Avoidance – Resolves configuration and data issues that potentially cause process failure  E-Business Suite Diagnostics Overview (Doc ID 342459.1) – Launch from 432.1 27 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  28. 28. Resolve  E-Business Suite Diagnostics are organized into the following groups: Over 400 different Oracle Diagnostics in 12.1  Setup Diagnostic tests assist in resolving product setup issues.  Activity Diagnostic tests gather information about data and configuration relevant to a particular functionality / issue, examine that information, provide feedback, and suggest appropriate actions. Data Collection tests gather information relevant to a particular product / functionality / issue.  Functional Categories typically align with the product menu structure and include both activity and data collection tests. 28 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  29. 29. Resolve Product Information Centers (PICs)  Product specific documentation indexes  Best Practices, Tools, Knowledge  Targeted, Interactive content  Nearly 100 individual PIC documents (444.1 or launched via 432.1) 29 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  30. 30. Resolve Communities and Social Media  Oracle EBS Twitter (Oracle_EBS) – http://twitter.com/Oracle_EBS  Oracle EBS Communities – http://communities.oracle.com – Search, post, discuss, follow threads (rss) – Communities.Oracle.com 30 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  31. 31. Upgrade Leverage capabilities and tools to help guide you through the upgrade process. 31 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  32. 32. Upgrade E-Business Suite Upgrades 11i to 12.1 Then Now Upgrade Guide, Release Notes, misc. one-off docs Upgrade Advisor (269.1) Gather patches from various sources Oracle Pre-Install Patch Report Create custom SQL scripts & manual data comparison EBS Comparison Reports Upgrade Guide in PDF format Maintenance Wizard 32 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  33. 33. Upgrade Upgrade Advisors (269.1)  Start-to-Finish lifecycle guide for an upgrade from 11i to 12.1.3 – Includes multimedia content, blogs, links to specific communities  Consolidates all upgrade documentation – Development and Support docs – Steps can be marked as they are read/completed  Includes detailed upgrade information for: – Manufacturing, Human Capitol Management and Financials 33 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  34. 34. Upgrade Reports for Pre-Upgrade  Consolidated Upgrade Patch 2 (CUP2) released - Patch 16791553  Preinstall Patch Report: 1448102.1 – Contains a 5 minute overview video – Has it’s own Community Support Thread – Updated monthly with new patches  Seed Data Comparison Report: 1327399.1 – Contains a 7 minute overview video  Data Model Comparison Report: 1290886.1 – Contains a 4 minute overview video 34 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  35. 35. Upgrade Maintenance Wizard  Interactive HTML Upgrade Guide with additional steps added by support for known issues and pitfalls.  Create Maintenance Wizard users, assign upgrade tasks, run automated upgrade steps from a browser  Create custom steps for your unique environments.  Stores instance specific upgrade data – Separate database installation  Nearly obsoletes the need for the PDF Upgrade Guide 35 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  36. 36. 36 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  37. 37. Upgrade Combine Tools for Maximum Impact  Upgrade Advisor (269.1) – Solidify end-to-end upgrade strategy.  Maintenance Wizard (215527.1) – Assign and track upgrade tasks and progress.  Upgrade Community – Questions & Answers – Common and unique upgrade issues. 37 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  38. 38. Pack Lightly..  Launch everything from 432.1  Combine strategies and tools for best results.  Break free of outdated maintenance practices.  Visit Demo Grounds / Stars Bars 38 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  39. 39. Additional Tips and Resources 39 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  40. 40. Test Your Upgrade Plan! Plan Test Upgrade Multiple practice rounds determine correct steps and patches to ensure a successful and smooth upgrade. Test More rounds => Less Risk 40 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  41. 41. Best Practices/Recommendations  Use communities to search for known issue discussions.  Use diagnostics and product analyzers to examine your system.  Use Product Information Centers and Search helpers  Stay current on tech stack patching on forms, web and database tiers.  Stay current on family pack updates and release rollup patches.  Upgrade to EBS 12.1.3 / 11.2.0.3 RDBMS – Use patch wizard tool to compile list of critical post upgrade patches. 41 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  42. 42. While You’re at Oracle OpenWorld…  Support Breakout Sessions – Oracle Database – Oracle E-Business Suite – SQL Tuning  Support Stars Bar Moscone West, Level 2  Oracle experts – Oracle Exadata  Live demos – Siebel CRM  Mini-briefings – PeopleSoft – JD Edwards  Videos – Oracle Business Analytics – Oracle Fusion Middleware – Oracle Solaris – Oracle RAC Cluster – Oracle Communications Solutions – Sun Server and Storage Systems 42 Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Sun 12 – 4 Wed 9-5 Mon 10 - 6 Thurs 9-1 Tues 10 - 6
  43. 43. TOP Recommendations  Prevent issues – Patching Communities – Patch Wizard – Patching & Maintenance Advisor (313.1)  Resolve issues yourself – Diagnostics – Product Information Centers – Communities and Social Media  Upgrade to latest levels – Upgrade Advisor – Maintenance Wizard – Upgrade Community 43 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  44. 44. Q&A and Important Support Resources • Discover more about Get Proactive: http://www.oracle.com/goto/proactivesupport • MOS Community: http://communities.oracle.com/portal/server.pt/community/ebusiness_patching/358 - EBS Patching Community • • https://communities.oracle.com/portal/server.pt/community/core_concurr ent_processing/493 - Core Concurrent Processing Community • 44 https://communities.oracle.com/portal/server.pt/community/core_workflo w/244 - Core Workflow Community My Oracle Support Community - Oracle E-Business Suite Pre-install Patches Report (Doc ID 1448102.1) for R11i to R12.1 Upgrades Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  45. 45. Q&A and Important Support Resources • Product Information Center (PIC): Oracle Workflow (WF) Product Information Center (PIC) • Concurrent Processing - Product Information Center (PIC) • Application Technology Group (ATG) Product Information Center (PIC) • Upgrade/Maintenance Advisors: Upgrade Advisor: E-Business Suite (EBS) Upgrade from 11.5.10.2 to 12.1.3 • Patching & Maintenance Advisor: E-Business Suite (EBS) 11i and R12 • Download this Presentation: • Presentation available on the EBS upgrade Community: 45 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  46. 46. Thank you! 46 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  47. 47. 47 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  48. 48. 48 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
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