5 Keys to Dealing with Difficult Behaviour

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Ways to deal with difficult behaviour at work.

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5 Keys to Dealing with Difficult Behaviour

  1. 1. 5 Keys to Dealing with Difficult Behaviour Berry Winter – JamBerry Ltd
  2. 2. Mistake 1. Why do people behave as they do?
  3. 3.  Most difficult behaviour occurs because the parties involved feel a loss of control. Either someone else is in control which they don't like, or no one is in control and there is a feeling of void.  Behaving in a difficult way or creating conflict therefore becomes one of their strategies for getting the situation back in control.
  4. 4. A Good Listener..... ...is like a Good Dancer
  5. 5. Try to find some common ground...
  6. 6. Mistake 2.  The mistake that could lead to costly legal issues
  7. 7. Mistake 3. The mistake that that may be losing you highly effective people
  8. 8.  Not recognising that there is a problem and therefore not dealing with it, can have a knock on effect on others
  9. 9. Mistake 4. The mistake that is making you feel undermined by colleagues and managers
  10. 10.  Someone who consistently undermines you can be seen as a bully and bullying should never be tolerated.
  11. 11. Recognise... Ask for... Respect Value your... Power Help their... Understandi ng
  12. 12. When you say xxx... ...it makes me feel...
  13. 13. Mistake 5.  Not taking action!
  14. 14. Top 5 Tips for Dealing with Difficult Behaviour  Don't take the bait. Keep calm and keep your temper  Separate the behaviour from the person in your mind  Allow others to save face where appropriate  Consider the underlying causes. Is it obvious why someone is upset?  Check your own behaviour. Is it part of the problem?
  15. 15. Thank you For more information and help visit: www.jamberry.co.uk or email info@jamberry.co.uk Follow us on: Facebook: https://www.facebook.com/JamBerryLtd Twitter: @jamberry Linked In: uk.linkedin.com/in/berrywinter/ Google+: google.com/+JamberryCoUkTrainingServices

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