"The nightmare scenario … is that either Greece defaults, forcing investors to take a severe 'haircut' on their investments-loans, or the Greek authorities could honour the country's debts and simply shut down all nonessential operations,"
Seniors comprised 13% of the CDN population in 2004, but are expected to hit 24.5% by 2036At the Federal level, in the Canadian Public Service, 1 in 3 employees is over the age of 50 and approximately 33% of federal employees are eligible to retire by 2015. In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015. The same general pattern holds true for all governments across Canada as well as for Broader Public Sector employers.Another trend that is occurring in Canada is increased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other…There was story in the paper a few months back of a woman searching for her missing daughter. She was dealing with a federal government department and they kept telling that whatever info they had was subject to privacy legislation and could only be shared with her daughter…
YouTube just celebrated it’s 5th year anniversary (I believe yesterday)
http://www.thestar.com/news/world/article/681635http://www.canada.com/technology/Commissioner+rules+Facebook+serious+privacy+gaps/1796690/story.htmlJennifer Stoddarthttp://www.telegraph.co.uk/news/newstopics/mps-expenses/cabinet-expenses/http://www.cbc.ca/technology/story/2009/04/20/bc-facebook-ray-lam-facebook-photos-james.html240 M investment in Facebook
Online Agenda & Meeting Management Solution for Microsoft SharePoint & the Citizen Service Platform
The new and improved Eye On Earth combines the power of our latest technology (Windows Azure, Microsoft SQL Azure, Bing Maps, Silverlight) with the availability of a wealth of environmental data. Working in close partnership with the European Environment Agency (EEA) we are delivering a new level of real-time information availability and interactive collaboration on the Environment within the EU. Eye On Earth will enable the EEA to offer both water quality through WaterWatch, and air quality through AirWatch, which for the first time is comprised of Ozone (03) and particulate matter (PM10) and Nitrogen Dioxide (NO2). Not only is this information available from 32 countries, in 25 languages (as of December 2009), but Eye On Earth also gives the EU’s 500 million citizens the ability to offer personal feedback and observations on their own experiences of water and air quality. Europeans can start to contribute to Environmental monitoring and have an impact on a “Better Climate” – by helping raise awareness of problem areas and supporting policy makers and environmental experts in decision making and recommended actions.
City provided a citizen with census data, he did the conversion from xls to csv and republished it back to the city.
Allows residents to monitor requests for services such as a list of reports of potholes, abandoned vehicles and code violationsThe potential of cloud services has also led city officials to consider revenue generating ideas such as creating custom dataaggregation and mashup services that could be sold to businesses.
Individuals, whether in the context of citizens or consumers, are online 24x7x365 and they want to engage with organizations from whatever device they may be using at that moment, be it a laptop, tablet, phone, etc. For organizations, there is an opportunity to engage with these individuals and gain valuable insights, but this often must be done within the constraints of existing budgets. TownHall provides a cloud-hosted solution in a low-cost, low-friction fashion. TownHall, with its multitude of existing and planned clients, allows organizations to engage individuals on whatever device they may be using at a given moment.TownHall also delivers valuable insight. Recognizing the value of collecting data at the level of the individual, TownHall is delivered with a reputation system that incents users to create profiles. Every engagement an individual has with the site results in the collection of data that is associated with a profile and which can be used for analytics. To drive continued engagement within the community, TownHall’s reputation system awards points and badges for every contribution to the community (asking questions, answering questions, or voting). In our first beta customer, NASA, we’ve seen this reputation system prove itself to be very effective, with some individuals earning just under 2 million points in just under 6 months.
Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other
Omar Rashid Using Technology to Improve Citizen Engagement, Local Government Success Stories Canadian Public Sector, Director, Local & Regional Government firstname.lastname@example.org http://www.twitter.com/omar_rashid
Using Tech to Improve Citizen Engagement Today, the demands on governments to serve citizens and businesses have never been greater. Governments face increasing expectations to do more with less to better meet citizens' needs. The use of technology to meet and exceed these expectations is a necessity. According to UN Habitat, within two decades, 60% of the world's people will be urban dwellers; a fact that will have profound consequences on citizen engagement and service delivery. Join Omar Rashid as he discusses how the cities of Edmonton, Vancouver and others across Canada and the world are leveraging open data and cloud services to improve citizen engagement and prepare for future growth.
Government Citizen Relationship Citizens expect YOU to deliver, yet we understand the least about government Government is NOT easy Freedom of Information Request Publishing expense reports and salaries – now that’s open Job evaluation every 4 years Unlimited Liability
Seniors comprised 13% of the population in 2004, but are expected to hit 24.5% by 2036 At the Federal level, 1 in 3 employees is over the age of 50 and approximately 33% of them are eligible to retire by 2015 In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015 – same pattern holds true for all levels of government Increased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
Citizens may not (at times) be impressed with government... but Citizens rely on their government, especially in the time of crisis
Sunrise Propane Explosion Citizen Expectation for Information Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast. Investigation on-going, 2 fatalities Photo Credit: Toronto Star
Governments need to do more with less Citizens have expectations of increased/better service and greater involvement The Web has changed everything Governments are seeking the input of their citizens Head of helicopter crash inquiry invites input Opportunity to act – before citizens become completely disillusioned http://makeyourmarknl.ca/ FixMyStreet.ca Reality
Web 2.0 vs. Gov. 2.0 A tug-of-war exists, there is pressure to Reduce costs, both capital and operational Use Facebook, Twitter, YouTube, Google, Bing, Blogs, Wikis, Text Messaging, Crowdsourcing to get things done Open Government, Open Data Act. If you don’t, citizens will FixMyStreet - www.fixmystreet.com Lake Ontario Waterkeeper - www.waterkeeper.ca Toronto Transit Camp – The Unconvention http://toronto.transitcamp.org
Risk … candidates had been warned something like this could happen, saying even though the pictures were posted on a private page, "once you become a public figure, everything is public.“ B.C. NDP Leader Carole James in reference to a candidate resignation after photos on his private Facebook page became public. City of Winnipeg highlights criminal activity on Craigslist
Expectations Constituents are in Control Strong desire for greater empowerment Using the Web more than ever for research Expect rich Internet experiences Increasing diversity of access, anywhere, anytime Privacy, Security, Reliability, Availability, Interoperability Social tools provide a deeper connection with constituents Provide vehicles for citizen engagement and consultation Augments more formal delivery channels Appreciate the service delivery impact of these services Looking to revitalize democracy Elected officials enjoy the connection to their constituents Government Constituent
Myth 1: Governments don’t want to engage citizens Myth 2: Young people don’t want to be engaged The sentiment behind Web/Gov 2.0: I need to be engaged faster and this is where I am Web 2.0 is not about you being out of touch and someone else being hip. Social is about reaching out, collaboration and connecting those who want to know with those who do know Some governments have adopted proactive mentoring Canadians rank #1 worldwide for social network use; Internet is the 3rd most used medium; >75% connected A Common Ground
The Analytical Neutral View The Global Competitive Report 2009-2010 from the World Economic Forum Canada’s External Analytical View Efficient Processes Engage Citizens Invest in Infrastructure 3
The Analytical Neutral View The Global Information Technology Report 2010 from the World Economic Forum & INSEAD Canada’s External Analytical View Efficient Processes Engage Citizens Invest in Infrastructure Observations Accelerate Cloud Focus Connect Online Services to promote Government Efficiency
Canada Egovernment Readiness index (Government Readiness Rank 7)
Canada ICT Use and Government Efficiency (Government Usage Rank 22)
Importance of ICT in Future Vision of Gov (Government Readiness Rank 35)
Next Generation in Government (Technology View) The Way to Gov 2.0 An Enterprise Approach to Web 2.0 in Government from Microsoft, 2009 Next Generation in Government Web 2.0 A New Level of Democracy Real-Time Communication and Connection (Wikis, Blogs, Tweets) Gov 2.0 for the Net Generation Gov 2.0 Web 2.0 + Enterprise IT Strategic Approach Participation thru Technology Delivering Better Citizen Services Promoting Public Participation Enterprise IT Strategy Approach A New Government for the People Progressive Integration By Giving Power to the People thru Information-Sharing that is Crucial for Openness and Transparency Productivity thru Workflow Collab By Delivering Better Citizen Services thru Effective Response Times and Information Access from the Government Trustworthy Computing By Providing Government Employees with Better Productivity Tools so they can deepen their focus on delivering optimal service Key Elements in an Effective IT Interoperability Effective Workflows Enterprise Infrastructure Trustworthy Computing Standardization Progressive Integration 6
Experience with governments around the WorldWhat Happens when you Make Data Available?
www.niagaraimmigration.ca “I Really I see it as becoming just a Government norm to be honest. I think dropping the "e" is inevitable. We do hope to continue along from just having a participatory government to an interactive government, and levering the Web and technology.” Connie McCutcheon IT Web Services Administrator Regional Municipality of Niagara
Open Government Data Initiative http://www.microsoft.com/industry/government/opengovdata/default.aspx http://ogdisdk.cloudapp.net/
Why OGDI? Help government organizations to Accelerate data publishing plans Publish data more efficiently Promote cloud computing use by government Tap into the cloud today (Windows Azure) Learn by doing Drive policy based on experience Promote use of government data by citizens and businesses Motivate government to publish more data and improve data quality
Using OGDI – City of Edmonton, Canada OGDI gives government organizations greater local control (look & feel, ability to publish data off of acustomer’s owndomain.
Using OGDI – VanGuide Vancouver Open Data Cloud catalogue via OGDI Runs on Windows Azure, Silverlight, BING maps and twitter Plus mobile client to create a social map of Vancouver Available on CodePlexas an Open Source project
Using OGDI – City of Miami 311 System Allows residents to monitor requests for services such as a list of reports of potholes, abandoned vehicles and code violations ~ 4500 issues any given time City is considering revenue generating ideas such as creating custom data aggregation and mashup services that could be sold to businesses Cloud deployment sped development & eliminated costlyinfrastructure Miami is making their solution available to other government agencies
TaxiCity.ca Master students at Digital Media Program at Great Northern Way University in Vancouver Used open data published by the city to develop a game for visitors/citizens to drive around the city (virtually) using a taxi Published code back to the community to share How useful is a game?
Government As Platform Citizen App Store OGDI PubApp PubApp GovApp Citizen Service Bus- provides abstraction to native Govt Entities “GovDock” (Infrastructure, CSP 1.0, SP2010, CRM 5.0, Citizen “Data Vault”) api api Tax LOB Land Registry