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AMO 2010 Urban Symposium
 

AMO 2010 Urban Symposium

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Omar's presentation at the AMO Urban Symposium

Omar's presentation at the AMO Urban Symposium

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  • Seniors comprised 13% of the CDN population in 2004, but are expected to hit 24.5% by 2036At the Federal level, in the Canadian Public Service, 1 in 3 employees is over the age of 50 and approximately 33% of federal employees are eligible to retire by 2015. In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015. The same general pattern holds true for all governments across Canada as well as for Broader Public Sector employers.Another trend that is occurring in Canada is increased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
  • Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other
  • http://www.thestar.com/news/world/article/681635http://www.canada.com/technology/Commissioner+rules+Facebook+serious+privacy+gaps/1796690/story.htmlJennifer Stoddarthttp://www.telegraph.co.uk/news/newstopics/mps-expenses/cabinet-expenses/http://www.cbc.ca/technology/story/2009/04/20/bc-facebook-ray-lam-facebook-photos-james.html240 M investment in Facebook
  • The new and improved Eye On Earth combines the power of our latest technology (Windows Azure, Microsoft SQL Azure, Bing Maps, Silverlight) with the availability of a wealth of environmental data. Working in close partnership with the European Environment Agency (EEA)  we are delivering a new level of real-time information availability and interactive collaboration on the Environment within the EU. Eye On Earth will enable the EEA to offer both water quality through WaterWatch, and air quality through AirWatch, which for the first time is comprised of Ozone (03)  and particulate matter (PM10) and Nitrogen Dioxide (NO2). Not only is this information available from 32 countries, in 25 languages (as of December 2009), but Eye On Earth also gives the EU’s 500 million citizens the ability to offer personal feedback and observations on their own experiences of water and air quality. Europeans can start to contribute to Environmental monitoring and have an impact on a “Better Climate” – by helping raise awareness of problem areas and supporting policy makers and environmental experts in decision making and recommended actions.
  • The Open Government Data Initiative (OGDI) is an initiative led by Microsoft Public Sector Developer Evangelism team. OGDI uses the Azure Services Platform to make it easier to publish and use a wide variety of public data from government agencies. OGDI is also a free, open source ‘starter kit’ (coming soon) with code that can be used to publish data on the Internet in a Web-friendly format with easy-to-use, open API's. OGDI-based web API’s can be accessed from a variety of client technologies such as Silverlight, Flash, JavaScript, PHP, Python, Ruby, mapping web sites, etc.Whether you are a business wishing to use government data, a government developer, or a ‘citizen developer’, these open API's will enable you to build innovative applications, visualizations and mash-ups that empower people through access to government information. This site is built using the OGDI starter kit software assets and provides interactive access to some publicly-available data sets along with sample code and resources for writing applications using the OGDI API's.For DevelopersThe Azure Services PlatformThe Open Government Data Initiative is based on Microsoft's Azure Services Platform, a powerful and innovative new cloud-computing platform that helps developers quickly and easily create, deploy, manage, an drun Web applications and services at Internet scale. To learn more please visit the Azure Services Platform home page. Querying OGDIOGDI exposes data through REST Web services. The basic format of an OGDI service call is http://ogdi.cloudapp.net/v1/container/dataset?query, where:container is the name of the container (for example, "dc" for the District of Columbia's data sets).dataset is the name of the data set (for example, "CrimeIncidents" for the Crime Incidents data set in the DC container).query is your set of query parameters, expressed using a subset of the ADO.NET Data Services query syntax.Note that OGDI currently only suppports the $filter and $top query options in the ADO.NET Data Services query syntax. Example queries using the Crime Incidents data set are available on the Data Browser page of our Interactive SDK.Also note that if a property has a null value for a particular entity in the data set, it will be omitted entirely from the result set returned by OGDI. For example, in the Crime Incidents data set, the "method" property is only returned for records that have a "method" value in the underlying data set. Your application design should take this into account and handle potentially missing properties.Data FormatsBy default, OGDI returns data in the Atom Publishing Protocol format. This format can be easily consumed by a variety of platforms, including Microsoft .NET, Java, Ruby, PHP, and Python. Refer to the code samples on the Data Browser page for examples.OGDI can also return data in the JavaScript Object Notation (JSON) format, which can be conveniently consumed using JavaScript and other technologies. To return data in JSON format, simply append the format=json parameter to your query. For example, to retrieve crime incidents in Washington, DC that occured during the police department's evening shift in JSON format:http://ogdi.cloudapp.net/v1/dc/CrimeIncidents?$filter=shift eq 'EVN'&format=jsonGeospatial DataMany of the data sets in OGDI also include geospatial data, which is returned in the Keyhole Markup Language (KML) format. This format is compatible with popular desktop and Web-based mapping technologies including Microsoft Virtual Earth, Google Maps, Yahoo! Maps, and Google Earth. To return geospatial data in KML format, append the format=kml parameter to your query. For example, to retrieve geospatial points in KML format for crime incidents in DC that occurred during the police department's evening shift:http://ogdi.cloudapp.net/v1/dc/CrimeIncidents?$filter=shift eq 'EVN'&format=kmlNote that if the data set that you are using does not include any geospatial data, a KML query to OGDI will return an empty result set.JSONPTo mitigate security vulnerabilities associated with cross-site scripting attacks, Web browsers generally prevent client-side JavaScript applications originating in one network domain (for example, yourdomain.com) from making HTTP requests to other network domains (for example, the ogdi.cloudapp.net network domain that hosts the OGDI data services). This can prevent JavaScript applications hosted in another domain from making straight-forward calls to the OGDI data services, but there a variety of techniques that can be used, such as this widely-used IFRAMES-based technique described by Michael Mahemoff.OGDI's data services also provide direct support for the JSONP technique. Using this technique, OGDI's data services will call a callback function that you specify, passing in the results of your query in JSON format as an input format. To use this technique, issue a query with the following additional parameters: format=json&callback=yourCallback, where yourCallback is the name of a JavaScript callback function defined on the Web page issuing the request.Refer to the JavaScript sample on the Data Browser page for an example of using JSONP with OGDI. In that sample, the AdditionalDataLoaded() function is the JSONP callback function.ADO.NET Data Services Client LibraryDevelopers using Microsoft Visual Studio 2008, Service Pack 1 (or later) can use ADO.NET Data Services to access data from OGDI through easy-to-use .NET classes. OGDI provides a complete sample library for using OGDI with ADO.NET Data Services.this library now.This library includes a pre-built set of data service contexts built using T4 template code generation. Refer to the README file in the sample package for instructions on re-building the data service contexts to reflect the most current data sets available through OGDI. PagingOGDI and the underlying Windows Azure Table Storage service support paging through large sets of query results. The documentation for Query Timeout and Pagination in the Windows Azure Table Storage service provides a complete description of how OGDI and the underlying Azure platform support paging. You can also refer to the "C#/ASP.NET Paging" sample on the Data Browser page, which demonstrates how to perform paged queries using the ADO.NET Data Services client library.
  • Fundamental frustration with the citizen doing business with the governmentDifferent parts of government are completely separated from the other

AMO 2010 Urban Symposium AMO 2010 Urban Symposium Presentation Transcript

  • Omar Rashid
    Canadian Public Sector,
    Director, Local & Regional Government
    omarr@microsoft.com
    http://www.twitter.com/omar_rashid
  • Born in downtown Toronto (Ward 14), raised in Scarborough-Agincourt (Ward 39)
    Resided for 5 years in Waterloo (Ward 6)
    Working for 14 years in Mississauga (Ward 11)
    Resident of Vaughan (Ward 4) for 19 years
    Vote in every election
    I have the best job at Microsoft
    A Little About Me
  • A Little About You
    Other than my family, YOU have had the most direct impact on my life
    Citizens expect YOU to deliver, yet we understand the least about municipal government
    Government is NOT easy
    Toronto City Councillor for York Centre, Maria Augimeri dealing with Sunrise Propane explosion
    Publishing expense reports and salaries
    Job evaluation every 4 years
  • Balloon Boy Hoax & Public Service
  • Swine Flu
  • What drives government?
  • In Canada
    Seniors comprised 13% of the population in 2004, but are expected to hit 24.5% by 2036
    At the Federal level, 1 in 3 employees is over the age of 50 and approximately 33% of them are eligible to retire by 2015
    In British Columbia, 45% of managers and 35% of bargaining unit employees are eligible to retire by 2015 – same pattern holds true for all levels of government
    Increased urbanization with more than eighty percent (80%) of Canada’s population residing in urban areas
  • Citizens may not (at times) be impressed with government... but
    Citizens rely on their government, especially in the time of crisis
  • Sunrise Propane Explosion
    Citizen Expectation for Information
    Observation: It took 6 hours for information to come through the media while videos of the explosions were posted to YouTube within minutes of the blast.
    Investigation on-going, 2 fatalities
    Photo Credit: Toronto Star
  • Reality
    Governments need to do more with less
    Citizens have expectations of increased/better service and greater involvement
    The Web has changed everything
    Governments are seeking the input of their citizens
    Opportunity to act – before citizens become completely disillusioned
    FixMyStreet.com
  • Keep Tabs on your MP
  • Web 2.0 vs. Gov. 2.0
    A tug-of-war exists, there is pressure to
    Reduce costs, both capital and operational
    Use Facebook, Twitter, YouTube, Google, Bing, Blogs, Wikis, Text Messaging, Crowdsourcing to get things done
    Open Government, Open Data
    Act. If you don’t, citizens will
    FixMyStreet - www.fixmystreet.com
    Lake Ontario Waterkeeper - www.waterkeeper.ca
    Toronto Transit Camp – The Unconvention http://toronto.transitcamp.org
  • Risk
    … candidates had been warned something like this could happen, saying even though the pictures were posted on a private page, "once you become a public figure, everything is public.“
    B.C. NDP Leader Carole James in reference to a candidate resignation after photos on his private Facebook page became public.
    City of Winnipeg highlights criminal activity on Craigslist
  • Time Waster?
    Surprise! A full 40.5 percent of posts on Twitter--or tweets, as they're called--can be classified as "pointless babble," according to a new study from Pear Analytics. Coming in second was "conversational," which the company says makes up 37.55 of all tweets.
    Source: http://msn-cnet.com.com/8301-13577_3-10310191-36.html?part=msn-cnet&subj=ns&tag=feed
  • Expectations
    Constituents are in Control
    Strong desire for greater empowerment
    Using the Web more than ever for research
    Expect rich Internet experiences
    Increasing diversity of access, anywhere, anytime
    Privacy, Security, Reliability, Availability, Interoperability
    Social tools provide a deeper connection with constituents
    Provide vehicles for citizen engagement and consultation
    Augments more formal delivery channels
    Appreciate the service delivery impact of these services
    Looking to revitalize democracy
    Elected officials enjoy the connection to their constituents
    Government
    Constituent
  • Myth 1: Governments don’t want to engage citizens
    Myth 2: Young people don’t want to be engaged
    The sentiment behind Web/Gov 2.0: I need to be engaged faster and this is where I am
    Web 2.0 is not about you being out of touch and someone else being hip. Social is about reaching out, collaboration and connecting those who want to know with those who do know
    Some governments have adopted proactive mentoring
    Canadians rank #1 worldwide for social network use; Internet is the 3rd most used medium; >75% connected
    A Common Ground
  • Canada as successful model
    External View
  • The Analytical Neutral View
    The Global Competitive Report 2009-2010
    from the World Economic Forum
    Canada’s External Analytical View
    Efficient Processes
    Engage Citizens
    Invest in Infrastructure
    3
  • The Analytical Neutral View
    The Global Information Technology Report 2010
    from the World Economic Forum & INSEAD
    Canada’s
    External Analytical View
    Efficient Processes
    Engage Citizens
    Invest in Infrastructure
    Observations
    Accelerate Cloud Focus
    Connect Online Services to promote
    Government Efficiency
    • Canada Egovernment Readiness index (Government Readiness Rank 7)
    • Canada ICT Use and Government Efficiency (Government Usage Rank 22)
    • Importance of ICT in Future Vision of Gov (Government Readiness Rank 35)
    4
  • Best Practices in Public Sector (Consulting View)
    Creating Shared Responsibility for Better Outcomes
    How to excel servicing citizens and customers
    from Accenture, 2009
    Best Practices
    Public Sector
    Elements of Success
    Take a Citizen-Centric Approach
    Citizen-Centric
    Organize services and information around them
    Two-Way Communication
    Multi-Channel Delivery
    Seamless and Pleasant Experience all across
    More than a Service.. An Experience
    Citizen Knowledge
    Work at Local, Regional and National Level
    Integrated Services
    Be Transparent, Be Accountable
    Reach Citizens & Customers
    Ensuring they are well informed and serviced
    Key Enabling Practices
    Better Service starts with Better Understanding
    Engage, Listen and Respond
    Harness All Available Resources
    Be Transparent. Be Accountable. Ask for and Act on Feedback
    5
    Copyright © 2009 Accenture
  • Next Generation in Government (Technology View)
    The Way to Gov 2.0
    An Enterprise Approach to Web 2.0 in Government
    from Microsoft, 2009
    Next Generation
    in Government
    Web 2.0
    A New Level of Democracy
    Real-Time Communication and Connection (Wikis, Blogs, Tweets)
    Gov 2.0 for the Net Generation
    Gov 2.0
    Web 2.0 + Enterprise IT Strategic Approach
    Participation thru Technology
    Delivering Better Citizen Services Promoting Public Participation
    Enterprise IT Strategy Approach
    A New Government for the People
    Progressive Integration
    By Giving Power to the People thru Information-Sharing that is Crucial for Openness and Transparency
    Productivity thru Workflow Collab
    By Delivering Better Citizen Services thru Effective Response Times and Information Access from the Government
    Trustworthy Computing
    By Providing Government Employees with Better Productivity Tools so they can deepen their focus on delivering optimal service
    Key Elements in an Effective IT
    Interoperability
    Effective Workflows
    Enterprise Infrastructure
    Trustworthy Computing
    Standardization
    Progressive Integration
    6
  • Experience with governments around the WorldWhat Happens when you Make Data Available?
  • eScribe for Government
    Online Agenda & Meeting Management Solution for Microsoft SharePoint & the Citizen Service Platform
  • eScribe User Roles
  • Environmental Sustainability
  • Investment
  • Select Ontario
  • Citizen Service
  • Attracting VisitorsWelcoming NewcomersEncouraging Settlement
  • www.niagaraimmigration.ca
    “I Really I see it as becoming just a Government norm to be honest. I think dropping the "e" is inevitable. We do hope to continue along from just having a participatory government to an interactive government, and levering the Web and technology.”
    Connie McCutcheon
    IT Web Services Administrator
    Regional Municipality of Niagara
  • Open Government Data Initiative
    http://www.microsoft.com/industry/government/opengovdata/default.aspx
    http://ogdisdk.cloudapp.net/
  • Why OGDI?
    Help government organizations to
    Accelerate data publishing plans
    Publish data more efficiently
    Promote cloud computing use by government
    Tap into the cloud today (Windows Azure)
    Learn by doing
    Drive policy based on experience
    Promote use of government data by citizens and businesses
    Motivate government to publish more data and improve data quality
  • Using OGDI – City of Edmonton, Canada
    OGDI gives government organizations greater local control (look & feel, ability to publish data off of acustomer’s owndomain.
  • Using OGDI – VanGuide
    Vancouver Open Data Cloud catalogue via OGDI
    Runs on Windows Azure, Silverlight, BING maps and twitter
    Plus mobile client to create a social map of Vancouver
    Available on CodePlexas an Open Source project
  • Using OGDI – City of Miami 311 System
    Uses Windows Azure, Bing Maps, & Silverlight
    Built by two people in less than eight days
    No up-front costs, from inception to running
    Cloud deployment sped development & eliminated costlyinfrastructure
    Miami is making their solution available to other government agencies
  • City of San Francisco 311
    Use of Twitter as another channel for their city call centre
    http://sftwitter.sfgov.org/twitter/index.php?
  • City of Vancouver Open Data Catalogue
  • TaxiCity.ca
    Master students at Digital Media Program at Great Northern Way University in Vancouver
    Used open data published by the city to develop a game for visitors/citizens to drive around the city (virtually) using a taxi
    Published code back to the community to share
  • Steps to making data open
    Have data available in a format that is consumable
    Determine appropriate Terms of Use
    Both Vancouver and Toronto have examples
    Where will the data reside?
    Existing website, new site, or 3rd Party?
    Edmonton used the OGDI catalogue within their existing site
  • Focus on the needs of the people to whom the services are being delivered
    Save us from ourselves – policy, policy, policy
    Be successful on your own terms
  • BePublic
    A website that shares success of government using ICT as a lever to serve and engage citizens and drive positive public policy outcomes
    Launch will be end of May 2010
  • Resources
    www.gastaxatwork.ca
    http://data.edmonton.ca/
    http://vanguide.cloudapp.net/
    http://data.vancouver.ca/
    http://miami311.cloudapp.net/
    www.brampton.ca
    http://www.ontariocanada.com/ontcan/1medt/en/home_en.jsp
    http://www.toronto.ca/open/catalogue.htm
  • © 2008 Microsoft Corporation. All rights reserved.
    This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
  • CSP Application
    Store
    • Download & Deploy CSP Applications from Azure
    • A web 2.0 platform and CSP App Store Community
    • Gov 2.0 modules, Agenda Management, Content Packs
    • Connected directly to GovSpark
  • Government As Platform
    Citizen App Store
    OGDI
    PubApp
    PubApp
    GovApp
    Citizen Service Bus- provides abstraction to native Govt Entities
    “GovDock”
    (Infrastructure, CSP 1.0, SP2010, CRM 5.0, Citizen “Data Vault”)
    api
    api
    Tax LOB
    Land Registry