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                                                         ITIL Implementation / Business Processes Consultancy




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©
                                                                      ITIL Implementation / Business Processes Consultan...
©
                                                                                              ITIL Implementation / Busi...
©
                                                                   ITIL Implementation / Business Processes Consultancy
...
©
                                                                        ITIL Implementation / Business Processes Consult...
©
                                                         ITIL Implementation / Business Processes Consultancy



       ...
©
                                                                               ITIL Implementation / Business Processes ...
©
                                                                             ITIL Implementation / Business Processes Co...
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What Is ITIL? In simple Hebrew!

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הסבר פשוט ובעברית.
מה זה ITIL?
איך נוצר? למי נועד? איך יעזור לכל אחד?

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What Is ITIL? In simple Hebrew!

  1. 1. © ITIL Implementation / Business Processes Consultancy ® ? ITIL ... © : : - . , , quot;ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Officequot; : I-til Consulting quot; itSMF 2008 –1– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@I-til.co.il :
  2. 2. © ITIL Implementation / Business Processes Consultancy ? ITIL – .1 ? , . . .quot; -quot; quot; , . , , ,( quot; ) , . , . . ... ? IT- : ... (IT) , (!!) , IT- . IT ) quot;IT Infrastructure Libraryquot; 48- .ITIL : (IT- : ,IT (Best Practice) .IT quot;, IT- <-- : , . , , IT- . IT- . , –2– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  3. 3. © ITIL Implementation / Business Processes Consultancy ITIL .2 . (Guidance) 8 ITIL .( ) ( ) ( ) Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Benny Kami n itSMF Isr ael Source: The ITIL Model by OGC ?(ITIL :) , :(The Business Perspective) IT- • . , IT IT . - :(ICT Infrastructure Management) • . , , ,IT- :(Planning to Implement Service Management) • . ,IT- quot; quot; , IT- ( ) , . ITIL –3– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  4. 4. © ITIL Implementation / Business Processes Consultancy :(Application Management) • . – :(Security Management) • . . . :(Assets Management) • 2- :(Service Management) IT- • : (Service Delivery) (Service Support) ITIL IT .3 . ,IT 10 ITIL Source: The ITIL Model by I-til Consulting ltd. :( ) , ITIL -quot; :(Incident Management) • , , , . –4– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  5. 5. © ITIL Implementation / Business Processes Consultancy :(Service Management) Help Desk- - • . ,IT- , , . . :(Problem Management) • . , , .IT- :(Change Management) • .IT- , , :(Release Management) • . , , , :(Configuration Management) • . (CMDB) .IT- :(Continuity Management) • . - IT- :(Financial Management) • , quot; quot; . , . . :(Capacity Management) • . , , :(Availability Management) • . IT- SLA - • :(Service Level Mgmt) . , ,IT- quot; . - –5– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  6. 6. © ITIL Implementation / Business Processes Consultancy ? ITIL V3 .4 .3 – ITIL : , , 8 2- , 10- .ITIL 8 quot; quot; . . ,2 –6– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  7. 7. © ITIL Implementation / Business Processes Consultancy ? ITIL .5 .IT- ITIL ,IT- ITIL quot; .( quot; ) . , , : ITIL . IT – , : : . . , , ITIL .25%- 5% IT- , . . , , – ITIL IT- . , , . . IT- – . .IT ? ,ITIL , Gap Analysis .IT- .ISO 20000 - ITIL quot; .ISO 9000 , . ISO 20000 IT . –7– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :
  8. 8. © ITIL Implementation / Business Processes Consultancy ITIL .6 . , 90- ,80- , 8- . ITIL 86% (2008) , ,ITIL quot; quot; ! 30% .ITIL ,ITIL ? , quot; . ITIL quot; , . .quot; . Ness , , , ? .7 (itSMF) quot;IT- quot; .ITIL ITIL . . ITIL ! ITIL ITIL / ITSM itSMF , , ITIL quot; , . . . - , quot; 2005 . , ,(www.itSMF.co.il) –8– ,I-til Consulting © – 8: ITIL ® is a Registered Trade Mark of OGC 052-5278966 : 1534-8347337 : 34752 55 - (513978080 . . ) quot; - www.ITIL.co.il : benny@i-til.co.il :

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