People Content Technology Process Shared Context Knowledge that can be shared, but not captured – basically, where both parties can translate into their own “language” i.e. collaborating Knowledge that can be captured, controlled, reused, etc. Manageable Knowledge

People Content Technology Process Implement Collaboration Technology Shared context is increased (everyone has to use it, so your pain is understood), but sharing is actually reduced! Reduced, as other elements move away Manageable Knowledge

People Content Technology Process Capturing content about processes Technology had difficulty delivering, people’s expectations weren’t met. Disappointment ensued. Reduced again Manageable Knowledge

Across all areas – Manageable knowledge increases Shared context increases People Content Technology Process Increased Collaboration

People Content Technology Process Shared Context Knowledge that can be shared, but not always captured – basically, where both parties can translate into their own “language” i.e. collaborating Knowledge that can be captured, controlled, reused, etc. Manageable Knowledge People Content Technology Process All areas share Must include all enablers, or it will skew the context and knowledge Increases shared context Increases “manageable knowledge” Collaboration

Increases shared context

Increases “manageable knowledge”