Six Sigma in Business Functions

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Six Sigma in Business Functions

  1. 1. Six Sigma in Business Functions<br />Presentation by <br />Benchmark Six Sigma<br />
  2. 2. Remember: Does Six Sigma apply to you?<br />
  3. 3. f (X)<br />Y=<br />Further, Six Sigma Equation is:<br /><ul><li>Y
  4. 4. Dependent
  5. 5. Output
  6. 6. Effect
  7. 7. Symptom
  8. 8. Monitor
  9. 9. Response
  10. 10. X1 . . . XN
  11. 11. Independent
  12. 12. Input-Process
  13. 13. Cause
  14. 14. Problem
  15. 15. Control
  16. 16. Factor</li></ul>This equation is valid across any business process or even any general process. This is the inherent strength of Six Sigma which makes its applicability feasible across any business domain<br />
  17. 17. Six Sigma Applicability<br />Given the Universal applicability of Y=f(X)<br /><ul><li>Six Sigma Is applicable across all business functions like:
  18. 18. Finance
  19. 19. Purchasing & Inventory
  20. 20. HR
  21. 21. Sales & Marketing
  22. 22. IT</li></li></ul><li>Six Sigma Application: Finance<br />
  23. 23. Six Sigma Application: Manufacturing Operations<br />
  24. 24. Six Sigma Application: Customer Care Operations<br />
  25. 25. Six Sigma Application: Purchasing<br />
  26. 26. Six Sigma Application: Sales<br />
  27. 27. Six Sigma Application: Marketing<br />
  28. 28. Six Sigma Application: HR<br />
  29. 29. Six Sigma Application: IT<br />
  30. 30. Six Sigma Application: IT<br />
  31. 31. Six Sigma Success Factors: Methodology<br />Following Inherent strengths of Six Sigma Methodology ensure success across any Business functions:<br /><ul><li>Each Project has a strong tie to business deliverables
  32. 32. This enhances customer satisfaction and loyalty
  33. 33. Gives the Project a Strategic importance
  34. 34. Ensures impact on profit (hard and soft benefits)
  35. 35. All results link to a key metric, which ensures
  36. 36. Goals can be quantified and measured
  37. 37. It is ensured that project selected is feasible, which ensures
  38. 38. Team can commit time to project
  39. 39. Potential solutions are relatively low cost</li></li></ul><li>Six Sigma Success Factors: People<br />Clear roles defined for People working on a Six Sigma Project also ensures success across functions:<br />Executive sponsorship<br /><ul><li>Clear link between project and critical business goal
  40. 40. Executive is visible and supportive of team efforts
  41. 41. Executive breaks down barriers to improvement</li></ul>Dedicated project manager<br /><ul><li>Black Belt for large or difficult projects, or projects that require statistical analysis
  42. 42. Green Belt for a smaller project within her/his team</li></li></ul><li>Six Sigma Trained Student’s Advantage<br /><ul><li>Gains knowledge about the Business Functions from the course books
  43. 43. This means learning about HR, IT, Finance, Sales &Marketing, Operations from text books and discussions
  44. 44. Also learning Statistics & Quantitative methods as part of course
  45. 45. After undergoing Six Sigma training:
  46. 46. Understands the interlinkage between various subjects studied in MBA with reference to actual industrial environment.
  47. 47. Practically understand how their learnings in Project Management, Quantitative Methods, Finance, Human Resource Management, Operations and Organizational Behavior are applied to address real business issues
  48. 48. Can take up Summer Internship Project as a Six Sigma Project</li></li></ul><li>

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