Six Sigma in Business Functions

Six Sigma in Business Functions
Presentation by
Benchmark Six Sigma

Remember: Does Six Sigma apply to you?

f (X)
Y=
Further, Six Sigma Equation is:

Y
Dependent
Output
Effect
Symptom
Monitor
Response
X1 . . . XN
Independent
Input-Process
Cause
Problem
Control
Factor

This equation is valid across any business process or even any general process. This is the inherent strength of Six Sigma which makes its applicability feasible across any business domain

Six Sigma Applicability
Given the Universal applicability of Y=f(X)

Six Sigma Is applicable across all business functions like:
Finance
Purchasing & Inventory
HR
Sales & Marketing
IT

Six Sigma Application: Finance

Six Sigma Application: Manufacturing Operations

Six Sigma Application: Customer Care Operations

Six Sigma Application: Purchasing

Six Sigma Application: Sales

Six Sigma Application: Marketing

Six Sigma Application: HR

Six Sigma Application: IT

Six Sigma Success Factors: Methodology
Following Inherent strengths of Six Sigma Methodology ensure success across any Business functions:

Each Project has a strong tie to business deliverables
This enhances customer satisfaction and loyalty
Gives the Project a Strategic importance
Ensures impact on profit (hard and soft benefits)
All results link to a key metric, which ensures
Goals can be quantified and measured
It is ensured that project selected is feasible, which ensures
Team can commit time to project
Potential solutions are relatively low cost

Six Sigma Success Factors: People
Clear roles defined for People working on a Six Sigma Project also ensures success across functions:
Executive sponsorship

Clear link between project and critical business goal
Executive is visible and supportive of team efforts
Executive breaks down barriers to improvement

Dedicated project manager

Black Belt for large or difficult projects, or projects that require statistical analysis
Green Belt for a smaller project within her/his team

Six Sigma Trained Student’s Advantage

Gains knowledge about the Business Functions from the course books
This means learning about HR, IT, Finance, Sales &Marketing, Operations from text books and discussions
Also learning Statistics & Quantitative methods as part of course
After undergoing Six Sigma training:
Understands the interlinkage between various subjects studied in MBA with reference to actual industrial environment.
Practically understand how their learnings in Project Management, Quantitative Methods, Finance, Human Resource Management, Operations and Organizational Behavior are applied to address real business issues
Can take up Summer Internship Project as a Six Sigma Project