Business Analytics Reporting & Analysis Understand the importance of Measurement and Reporting as a Critical Success Factor in any Customer Relationship Program What are the required critical steps in creating an effective Measurement and Reporting System Develop a fuller appreciation of information and data and how it is integrated into any measurement system Case Studies: Development of an ROI Framework to evaluate overall CRM Investments. How the business process is continuously improved through ongoing measurement Effective Tracking of Data Mining and Software Tools used within Business Initiatives http:// www.businessanalyticsnews.com / http:// www.businessanalyticsnews.com

Understand the importance of Measurement and Reporting as a Critical Success Factor in any Customer Relationship Program

What are the required critical steps in creating an effective Measurement and Reporting System

Develop a fuller appreciation of information and data and how it is integrated into any measurement system

Case Studies: Development of an ROI Framework to evaluate overall CRM Investments. How the business process is continuously improved through ongoing measurement Effective Tracking of Data Mining and Software Tools used within Business Initiatives