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Putting Progress into Progress

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It’s no simple task to describe what one of the most talented, capable and diverse workforces in the UK and Ireland actually does.

It’s no simple task to describe what one of the most talented, capable and diverse workforces in the UK and Ireland actually does.


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  • IBM in the UK & Ireland
  • Who are we and what do we stand for? It’s not straightforward to describe what our people do, particularly as the IBM UK and Ireland workforce includes some of the brightest and best talent. It is even less straightforward when the organisation has been a part of the technological fabric for many years, constantly innovating and helping to improve the way in which the UK and Ireland works. In simple, practical terms, IBM is the leading business, technology and services company in the UK and Ireland. We solve and manage complex problems and tasks for our clients. Our clients include central government ministries, large public sector organisations, local and county councils, large industrial, retail and financial corporations and many successful small and medium sized enterprises. We harness our industry knowledge and our business and technology capabilities – our consultants and experts, our software and hardware, and our financial strength – to deliver solutions that meet our clients’ strategic and operational needs. In this context, we form an integral and significant part of a great global company that is celebrating its centenary this year. UK and Ireland is one of the largest markets for the world’s leading business brand – IBM. That means we learn and draw from – and often lead – an enterprise that has been at the forefront of significant change, from the introduction of computing to e-business to globalisation. It’s an enterprise with more patents and Nobel Prize winners than any company, investing $62bn in Research & Development since 2000. We are part of a financially powerful enterprise that is now larger outside the US than within. Further reading and references http://www.ibm.com/ibm100/uk/en/stories/ - for more detail see IBM UK and Ireland’s contribution to a century of progress http://www.ibm.com/annualreport/2010/ - latest annual report for investment figures
  • We stand for progress But at IBM, what we “do” is not just about numbers, impressive though they are. We stand for progress. Whether a leap or a step, it is important if we want to make the UK and Ireland work better. Progress means furthering the aspirations of people, communities, companies and institutions. We listen to people and help solve their problems – creating new solutions and moving things on. This progress is what we “do.” People living in the UK and Ireland experience our contribution to progress in the way that many everyday transactions have been transformed – from getting the weather forecast, cash out of a hole in the wall, items off a supermarket shelf, or an insurance policy. They enjoy it when they play on the latest games console or watch Wimbledon on the television. From border control to pandemic protection to carbon saving, our people are collaborating, innovating and delivering solutions that put progress into practice. This commitment to improving business, society and the human condition is nothing new to us. We are part of an enterprise with more than 90 proud years of corporate citizenship and nearly 40 years of active and far-sighted environmental management. Today, IBM is at the forefront of building a smarter planet. For the first time in history almost anything can become digitally aware and interconnected. This provides the potential to make the world work better, less wastefully and more sustainably. In the UK and Ireland, we are already actively making such a difference to business and society.
  • An ever-evolving business; an unwavering focus on solving the challenges of our clients In simple, practical terms, IBM is the leading technology and services company. We solve and manage complex problems and tasks for our clients. Our clients include central government ministries, large public sector organisations, local and county councils, large industrial, retail and financial corporations and many successful small and medium sized enterprises. Through our network of more than 6,500 business partners, IBM helps to power over 4,000 Small Medium Enterprises in the UK and Ireland. In the UK and Ireland, our business has evolved and changed considerably as we have helped to grow and shape the markets that we serve. The majority of our business has shifted from the provision of hardware to the provision of software and services. Those services deliver strategic outsourcing, business transformation outsourcing, integrated technology services, maintenance, consulting and systems integration and application management services. IBM is a new type of systems integrator, bringing together complex systems to work effectively. As a “system of systems” integrator we often work beyond IT in a broader arena, such as our work in creating smarter cities. Services account for 56.9 per cent of our revenues. This encompasses the work of our consultants, helping our clients through complex business projects, and our technical specialists, who manage and run massive computer systems for hundreds of clients. More of our employees are engaged in service delivery than any other activity. Worldwide, software accounts for 22.7 per cent of IBM’s business. Our primary software includes WebSphere, and the Tivoli, Rational and Lotus product families. At Hursley, we have the largest software development laboratory of any organisation in Europe. Ireland is a global centre for software development in its own right.The third strand of our business comprises systems and financing, including servers, storage, retail store solutions, microelectronics, and both commercial and client financing. As an enterprise, IBM still has the broadest range of server computers in the industry. We still hold the number one position worldwide for server revenues. Our hardware and financing sales now account for around 19.4 per cent of our total global revenue. (2.3% of the 19.4% total is Finance). We have a clear focus on providing high business value to enterprises of all sizes. We are broader and deeper in our capabilities than our competitors, because we provide an end-to-end service from strategy to operations. Further reading and references http://www.ibm.com/annualreport/2010/ - Ref: page 26 of IBM Annual Report 2010 to see a table presents each reportable segment’s external revenue as a percentage of total segment external revenue and each reportable segment’s pre-tax income as a percentage of total segment pre-tax income.
  • IBM globally makes us stronger locally We have a clear focus on providing high business value to enterprises. We are broader and deeper in our capabilities than our competitors, because we provide an end-to-end service from strategy to operations. As an enterprise, IBM is more global and stronger in high-growth segments than its competitors. Committed to open standards, we are at the leading edge of defining how technology is integrated globally – and how that can make the world work better. 2000 - 2010 116 strategic acquisitions over the course of the decade (including £6bn for 17 acquisitions in 2010). Revenue up 4% to $99.9 billion Pre-tax income up 9% to $19.7 billion EPS £11.52, up 15%, 8 years of double-digit EPS growth £6bn spent on R&D - $62bn since 2000 70% patents for software and services Further reading and references http://www.ibm.com/annualreport/2010/ http://www.interbrand.com/en/best-global-brands/best-global-brands-2008/best-global-brands-2011.aspx 2009 – Interbrand’s list shows Coca-Cola #1 $68,734m and IBM #2 $60,211m. 2010 – Interbrand’s list shows Coca-Cola #1 $70,452m and IBM #2 $64,727m. IBM’s brand value grew by 7%. 2011 – Interbrand’s list shows Coca-Cola #1 $71,861m and IBM #2 $69,905m. IBM’s brand value grew by 8% (Coca-cola up 2%) Interbrand 2012 will be announced in September BrandZ – Top 100 most valuable global brands - http://c3232792.r92.cf0.rackcdn.com/WPP_BrandZ_report_FINAL.pdf 2010 – IBM was ranked #2 in the Brandz Brand Value list behind Google – IBM brand was valued at $86 billion, a 30% increase over 2009. 2011 – Despite IBM’s brand value increasing by 17% yoy we slipped to #3 behind Google, following a metoric rise to #1 by Apple, their brand value grew by 84%!
  • Putting progress into practice: The hidden IBM – woven into the fabric of everyday life What IBM “does” is not just about numbers, impressive though they are. We stand for progress. Whether a leap or a step, it is important if we want to make the UK and Ireland work better. Progress means meeting the aspirations and needs of people, communities, companies and institutions. We listen to people and help solve their problems – creating new solutions and moving things on. This progress is what we “do.” Most people will experience us through the transformation and delivery work that we execute for our clients. Our name may not be visible to the customer, the employee, the community member – but we are there in the fabric of everybody’s day. An IBM supercomputer is at the heart of UK weather forecasting and predicting climate change. All of the world’s most popular computer game consoles – the Xbox 360, the Sony Playstation 3, the Nintendo Wii – are powered by IBM. The technology behind the cash machine is IBM’s Customer Information Control System (CICS), now more than 40 years old and developed in the UK. Handling millions of transactions per second, it has often been described as the backbone of business and it’s still going strong. The shelves of retailers are restocked through the use of our technology. The bills of many utility companies are generated with our help. Better insurance policies are developed in collaboration with IBM. Further reading and references CICS – securing online transactions http://www.ibm.com/ibm100/us/en/icons/cics/
  • Our technology and services makes things work better It’s IBM technology that supports the All England Lawn Tennis Club in the running of Wimbledon Championships and has done since 1991; there was a team of IBM specialists behind Jenson Button’s F1 Championship winning effort with Brawn GP in 2009. It is IBM people and services that ensure the successful co-ordination of Search & Rescue missions. From hospitals, town halls and universities to major government departments as well as among businesses of all sizes, IBM technology, services and employee brainpower is hard at work. Whoever we partner and collaborate in UKI, our mission remains the same – to think, to solve problems, and to create new value through innovation and progress. IBM is working with the Energy Technologies Institute (ETI) to evaluate the potential impact of electric vehicles on the UK electricity grid and assess the infrastructure required to achieve a mass market for them in the UK. Further reading and references Wimbledon case study http://www-304.ibm.com/businesscenter/cpe/download0/206514/Wimbeldon.pdf ETI Press Release http://www-03.ibm.com/press/uk/en/pressrelease/29706.wss
  • Our technology and services makes things work better From hospitals, town halls and universities to major government departments as well as among businesses of all sizes, IBM technology, services and employee brainpower is hard at work. Whoever we partner and collaborate in UKI, our mission remains the same – to think, to solve problems, and to create new value through innovation and progress. Designed in Dublin with global business people in mind - IBM Connections software gives clients fast access to everyone in their network - colleagues, customers and partners. Taxing a vehicle online: Every vehicle taxed online in Ireland uses an IBM-developed solution. Motor Tax Online's primary function is to provide a quick and convenient online tax renewal channel. It complements existing methods and eliminates the need to visit a motor tax office, except in cases where are more complex transaction is required. Self service at Aer Lingus: Aer Lingus delights customers with reduced check-in times after IBM helped design, implement and support automated check-in. “You’d be surprised how many Irish people fly IBM”, ran the headline of a 1960’s IBM advertisement, which celebrated the introduction of the most advanced airline booking system in the world at Aer Lingus. More recently IBM have worked with Aer Lingus to transform their check-in operation by implementing FastPass, the self check-in service which allows passengers to choose their own seating, check-in for onward flights and print their boarding passes. Within five months of its launch, FastPass became the primary channel of check-in. Flying through check-in with Ryanair: IBM worked with Ryanair to introduce one of the world’s first implementations of Chip and PIN enabled airport kiosks. The airline needed to find a supplier with proven technology and a reputation for service delivery. After researching many different kiosk solutions, Adrian Dunne, Deputy Director of Ground Operations at Ryanair, says “We chose IBM as our partner in this project because of the leadership the company has demonstrated in designing self-service airline kiosks. Ryanair provided input into the design of an IBM kiosk built specifically to meet the needs of low cost carriers. We wanted to be one of the first airlines in the world with a self-service Chip and PIN payment facility and felt confident that IBM was the right company to help us introduce that innovation.” Further reading and references IBM Connections - http://www-01.ibm.com/software/lotus/products/connections/ Flying through check-in with Ryanair: http://www-935.ibm.com/services/uk/cio/pdf/Final_Ryanair_TTC03008-GBEN-00.pdf IBM Ireland - http://www.ibm.com/ie/en/
  • We apply intelligence, reason and science to improve business and society At IBM, we believe in the enduring idea of progress – that the application of intelligence, reason and science can improve our businesses and society. We apply intelligence to problems and ambitions to make the world work better. We challenge the status quo in order to create new value. We bring real science, research and discovery to help understand how the world works. That’s why the IBM journey has been one of amazing progress – and how a company that started out making tabulating machines and typewriters now works on the leading edge of technology. From the financial markets to London’s traffic to advanced medical research, we are putting progress into practice. As you would expect, much of this progress takes place on university campuses. At University of Southampton, for example, an IBM supercomputer will have a peak performance of 74 trillion calculations per second – that’s the equivalent of 4,000 standard office computers running simultaneously. Not only that, it is the “greenest” supercomputer on the UK’s academic landscape and the most energy-efficient supercomputer in the UK. Edinburgh University and IBM are engaged in a five-year joint research project to use supercomputing simulations combined with lab experiments to speed the design of drugs aimed at inhibiting infection by the HIV virus. The project includes powerful computing technology, including IBM's Blue Gene supercomputer, combined with new experimental characterization aimed at targeting the infection process itself by designing inhibitors for the part of the virus responsible for allowing the virus' genetic material to enter the human cell. In Ireland, IBM and the Marine Institute Ireland have collaborated on a large scale marine environment research project in Galway Bay – SmartBay – that is creating new opportunities for Irish industry to create new businesses for Irish technology companies as well as enhancing the viability of the seafood, shipping and water monitoring sectors. Progress also takes place in town halls and county councils, thinking about how to serve the citizen better and more sustainably. For example, we work with Essex and Somerset (South West One) County Councils as these councils seek to deliver first class front-line services and real value for money for their residents. These are truly visionary partnerships; in their scale and transformational potential, they provide a view into the future of the delivery of public services. We collaborate with entrepreneurial companies to create new business models and new means of satisfying customer demands. For example, we work with the entrepreneurial company Ecotricity, which invests heavily in new sources of green energy. IBM has helped it to re-engineer its processes, enabling it to add 1,000 customers per month. From hospitals, town halls and universities to major government departments such as the Ministry of Defence, DEFRA and the Department of Work & Pensions, as well as among businesses of all sizes, IBM technology, services and employee brainpower is hard at work. Whoever we partner and collaborate with in the UK & Ireland, our mission remains the same – to think, to solve problems, and to create new value through innovation and progress. Further reading and references According to the latest Green list http://www.top500.org/lists/2010/11 at number 46 in the world, Southampton's super computer is the UK's greenest. 299.52 Mflops per watt. In the Nov 2009 list Southampton was second to another IBM computer at Daresbury Lab. It is the sixth most powerful computer in the UK (112 in world) at 74 teraflops per second Icon of Progress: Smarter Water Management http://www.ibm.com/ibm100/us/en/icons/smarterwater/ Further reading about SmartBay: http://www-03.ibm.com/press/us/en/pressrelease/26922.wss SmartBay video: http://www.youtube.com/watch?v=n2XakurQCgU
  • An enduring commitment to investing in the innovation and talent that fuels progress : We continually invest in applied innovation Be it through our state-of-the-art innovation and development centres, our industry-leading community and environmental practices or the creation of one of UK’s the most diverse and talented workforces, IBM has made an enduring commitment to investing in the innovation and talent that fuels progress. Ireland is the home for several global centres: the Ireland Lab, focusing on software development and fulfillment across Dublin, Cork and Galway; the Institute for Business Value, leading in economic development, business research and thought leadership; the IBM Innovation Centre and European Venture Capital Centre, enabling start-up companies to create leading-edge software & hardware applications. In March 2010 IBM announced the opening of its first Smarter Cities Technology Centre in Dublin, a "smart hub”, where experts and researchers from different disciplines can meet and collaborate with local authorities, central government and academia, developing and applying technologies that will help the city make more informed, better decisions for its citizens. This Centre further evolved into the IBM Research and Development Laboratory - Ireland. Officially opened in October 2011, this is one of twelve research laboratories worldwide. "IBM researchers are united in a passion to make the world work better, dedicated to creating an impact for clients and IBM, collaborating to change the way the world works, and discovering the answers to our greatest challenges". Dr. John E. Kelly III IBM Senior Vice President and Director of IBM Research Further reading and references Press release about opening of the Smarter Cities Technology Centre: http://www-03.ibm.com/press/us/en/pressrelease/29745.wss IBM Research & Development Laboratory - Ireland: http://www-05.ibm.com/ie/dublinresearchlab/
  • Progress is alive at Hursley where, with 1,400 developers, we have the largest software development capability of any organisation in Europe. Each of Hursley’s 28 Master Inventors holds a minimum of 12 patents each. Hursley is responsible for several of the key products in the history of computing, such as the Customer Information Control System (CICS) that supports 30 billion transactions every day, and WebSphere MQ, one of the most successful distributed middleware products in the world. The 10,000 square foot Manchester Lab, situated in the heart of the city, is linked to a nearby external data center that holds a broad range of IBM Power Systems and IBM System x servers, enabling the engineers to harness exceptional compute power and   develop software on the latest hardware technology. The Manchester Lab engineers have already developed IBM PowerVM Lx86 for IBM Power Systems, a technology that enables clients to consolidate their Intel Linux-based applications onto IBM Power Systems. With this translation technology, along with existing migration capabilities, IBM systems now give businesses a faster, easier path for server consolidation to reduce operational expenses, floor space and energy costs. Further reading and references CICS – securing online transactions http://www.ibm.com/ibm100/us/en/icons/cics/ IBM Opens Development Laboratory in the Center of Manchester - http://www-03.ibm.com/press/us/en/pressrelease/31642.wss
  • We strive to make a difference in the community All IBM employees at work in the UK and Ireland share a sense of corporate citizenship. It was central to IBM founder Thomas J Watson’s philosophy and continues to inspire and empower our staff to make a difference to their communities. For decades, they have given their time and experience to make a difference to the communities in which they live. Our commitment to progress means that their efforts are focused on education, because we recognise the importance and value of science, technology, engineering and mathematics – the so-called STEM subjects - for future generations of British and Irish citizens. The passion and inventiveness of IBM’s volunteers has been formalised into our online network, the On Demand Community. In the UK and Ireland in 2009, 4,416 employees actively participated, giving 57,000 hours of personal time. We run an On Demand Community Challenge each year, matching volunteers to local activities. In 2010, nearly 1,300 employees participated in 125 one-day challenges. During 2011 a year-long initiative was launched to support IBM volunteers world-wide. During this ‘Celebration of Service’, UK & Ireland employees pledged over 95,000 voluntary hours to help their communities. Through IBM’s KidSmart programme, we have donated more than 1,400 computers in child friendly housings to nurseries. 250+ IBM employees are working to inspire a similar number of school and university students in 20 separate virtual mentoring projects and we run a strong University Relations programme. As much as any organisation, we recognise the urgency of strengthening the technical skills of our next generation. We have led the development of the government’s Transition to Teaching initiative. The scheme encourages people with the relevant skills to re-train as teachers and to pass on their expertise. It is not just about time. IBM UK & Ireland has made more than 330 community grants since 2004. Annually, we contribute more than £120 million of cash, equipment and services to charities and educational institutions around the world. Many of our employees and their families are signed up to World Community Grid, a worldwide initiative launched in 2004 by IBM and leading science, educational and philanthropic organisations. Harnessing unused computer processing power, it is aiding researchers into their work on diseases such as cancer, Alzheimer’s and AIDS.
  • Over 40 years of environmental leadership A commitment to making the world a better place is a core IBM value. IBM has had comprehensive corporate environmental policies since 1971. Between 1990 and 2010, IBM saved 5.4 billion kWh of electricity consumption, avoided nearly 3.6 million metric tons of CO2 emissions (equal to 52 percent of the company’s 1990 global CO2 emissions) and saved $399 million through its annual energy conservation actions. We are constantly working to make our existing products and processes more efficient and to accelerate the adoption of products and services that are less environmentally harmful. In the UK, two-thirds of our electricity requirements are now from renewables – the other third from combined heat and power (CHP). Since 2007, we have achieved a 60 per cent reduction in the amount of our waste that goes to landfill. It’s little wonder that we are now providing leading-edge services to our clients, helping them to manage their carbon emissions. Our contribution to British and Irish society is focused on helping to improve its talents and capabilities. It is the same focus that we apply for our individual employees. Further reading and references http://www.ibm.com/ibm/responsibility/report/2010/environment/energy-climate-programs.html http://www.ibm.com/ibm/environment/information/40_Years_of_IBM_Environmental_Leadership.pdf http://www.ibm.com/ibm/environment/annual/IBMEnvReport_2010.pdf
  • Top talent: making progress possible Without a great workforce, no enterprise can put progress into practice or contribute effectively as a corporate citizen. We are proud to have one of the most talented, capable and diverse workforces in the UK and Ireland. Representing more than 70 nationalities, our employees have more than 150,000 years of business and technology experience between them.
  • A colourful, stimulating and diverse working environment promotes innovation Of course, our aspirations and achievements to be an outstanding employer are not just measured by surveys. Our efforts to promote workforce diversity go back to the days when our founder Tom Watson hired disabled veterans after World War One. Yet these surveys indicate clearly our commitment to harnessing talent from across all of society. This is not an overnight achievement. For decades, IBM has always worked hard to be an employer of choice in the UK and Ireland. In recent years, our efforts have been recognised through many independent associations. We have been rated as the Target Graduate Employer of the Year in 2007, 2008 and 2009. In 2009 IBM UK won the Target Diversity Recruiter award. In 2011 IBM UK won the TARGETjobs award for "The Most Popular Graduate Recruiter in Consulting“. For seven consecutive years since 2005, we have been judged as the IT Employer of the Year by The Times. IBM Ireland have specifically won Gradireland ‘Ahead’ award for recruitment processes for employing people with disabilities (2008) and Chambers Ireland Presidents Award for CSR Best Multinational Marketplace Project (2009) and Most Innovative CSR Project (2008) We have been consistently one of the highest rated private sector organisation in the Stonewall ratings of Gay Friendly Employers – and in 2010 IBM we were placed top in this survey and 5 th in 2011. IBM Ireland was awarded LGBT Employer of the Year 2011 at the Irish Gay & Lesbian Awards in October 2011 As a result, we are a million miles away from a grey faceless corporation. We have created a colourful, stimulating working environment that is truly diverse, where people feel inspired and get the support they need to achieve something truly unique – for themselves, for their customers, and for society as a whole.
  • Recently we have seen an explosion of Cities opening content on the Internet as a way of providing stakeholder transparency to their citizens. Although this explosion in open content is at an early stage, we are already seeing increasing interest from citizens and businesses in creating applications and services using open content. At the Smart Cities Technology Centre we are conducting research which is based on a need for the development of a cohesive ‘Open Innovation Portal’ that enables innovation through collaboration with the right context and content. The Open Innovation Portal should be made available to R&D organisations and Industry and provides scalable technology and tools, allowing Cities to open city data. The Open Innovation Portal utilises new research technologies developed by the Smart Cities Technology Centre (SCTC) and IBM Connections collaboration technology as its foundational base. Further reading and references: http://www.dublincity.ie/Press/PressReleases/pressreleasesJune2011/Pages/Innovativenewdatasharingnetworktocreatecommercialopportunities.aspx
  • Behind us: decades of applied innovation and transformation. Ahead of us: a smarter planet In 2011, IBM celebrated its 100 th anniversary as a corporation. This is not a point of nostalgia but proof that, through thick and thin, IBM has continually brought the best of technology and business transformation to its clients as well as managing the continual transformation of our own business. Our ability to think, to innovate and to apply our depth of real-life experience has been our strength and the way by which we have contributed to progress. And the future direction of that progress lies in the creation of a smarter planet – one that uses inter-connected technologies to make the world work better. We have moved from the computer age to the internet age; now we are moving into the age of intelligence, instrumentation and inter-connectedness. It will be a smarter UK and Ireland – and one in which IBM will play an integral part.
  • Ahead of us: a smarter planet There is not just the widespread potential for us to be smarter. There is an urgent, pressing need. It is a compelling mandate for progress. Here in the UK and Ireland, we are focusing our efforts on two priority areas – on smarter energy and smarter cities.
  • Challenges facing UK and Ireland The energy challenge facing the two countries is stark. If the UK does not change its energy consumption and management, it faces the double jeopardy of the lights starting to go out within a decade and coinciding with irreversible environmental impact. At the heart of smarter energy is smarter metering. This will provide the first step in a wave of change for the energy system. It benefits both utility companies and individual consumers. Suppliers will be able to manage demand better, will have more control over their costs and assets, and will be able to encourage consumers to use less power and thus reduce their carbon emissions. Consumers will benefit from reduced energy bills, especially as they will pay for actual use rather than quarterly estimates. And the government wants consumers to be able to sell power back to the national grid. In this vital area, IBM is one of the leaders. Globally, IBM is working on 14 of the top 20 largest smart meter programmes. Challenges facing Ireland: things you may not know 2020: when Ireland must have 16% of total final energy consumption to come from renewables. Target will be made up of renewable energy in electricity, transport, heat and cooling. Ireland is the 4th highest dependency on imported fuels in Europe. As per The Ecology Foundation: http://www.theecologyfoundation.ie/index.php?option=com_frontpage&Itemid=96 95% of all the gas used is imported into Ireland 55% of Ireland's electricity is generated from gas Water is distributed in Dublin region through a network of services and 7,000 km of pipes Non revenue water (NRW) is water that has been produced and is “lost” before it reaches the customer. Ireland’s NRW is 50% compared to 24% in England & Wales and less than 10% in other European countries 1.8 M domestic utility meters to be changed to smart technology in Ireland by 2013
  • The Co-operative Group Not only has Co-op earned a position as a leader in the retail space, but the organisation has established itself as a leader in social responsibility, particularly in the realm of energy conservation. For example, the organisation's head office in Manchester is Europe's largest vertical solar project, using the solar panels that cover three sides of the 25-story building to capture enough energy to power roughly 1,000 personal computers each year. Similarly, 4,000 of the organisation’s outlet stores are powered by energy from renewable resources. As part of this commitment to conservation, Co-op had established an aggressive target to reduce its company-wide energy consumption levels by 25 percent before 2012. After analysing its usage patterns, the organisation realized that it was wasting a great deal of energy by leaving various systems - particularly point of sale (POS) systems - online outside of store hours. The business realised that it made both economic and ecological sense to find a means to power down these systems when not in use. Thanks to the combined efforts of its internal IT staff and IBM, Co-op can now turn off its non-essential systems at night, saving an estimated 1.68 million kilowatt hours of electricity each year. This reduction translates into roughly £120,000 in annual savings. Even better, the organisation will be able to reduce its CO2 emissions by an estimated 722 tons, significantly lowering its carbon footprint and bringing Co-op closer to its overall energy conservation goals. Not only will this solution bring immediate, energy-saving benefits, but by powering down its systems during the night, Co-op should also be able to extend the life expectancy of its already resilient IBM POS equipment by as much as 30 percent. By extending the life of its equipment, the business can reduce future hardware purchases; Co-op will cut the amount of non-recyclable waste it needs to dispose of as well. This capability is particularly valuable in light of the strict requirements of the European Union (EU) Waste Electrical and Electronic Equipment (WEEE) directive that has increased the cost of disposing of old equipment for European businesses.
  • Coventry City Council in collaboration with IBM took the plunge for a world first, through a city-wide jam and it will be using this success to think through the early stages of a comprehensive strategy review. This aims to transform Coventry over the next 20 years, making essential services more efficient and maximising the benefit to residents, businesses and visitors. In what has the potential to become a blueprint for cities around the world, Coventry City Council started strategy planning by holding the world's first city-wide online conversation with nearly 900 local residents, businesses and public bodies. The three day 24 hour interactive forum was named CovJam and generated over 2,000 posts from participants contributing their ideas and opinions. Participants debated ways Coventry could attract inward investment, sustain employment in the local area, personal security and how quality of life could be improved for all the city’s inhabitants. Further reading and references http://www-03.ibm.com/press/uk/en/pressrelease/32208.wss
  • The oxygen of a smarter planet is Business Analytics and Optimization To achieve a smarter planet, we must improve our ability to make smarter decisions from the massive growth in unstructured data. The oxygen of a smarter planet is Business Analytics and Optimization - finding patterns in vast amounts of data and extracting actionable business insights from them. IBM Business Analytics and Optimization solutions connect people with trusted, relevant information and foster a fact-based culture , allowing analytics-driven organisations to confidently understand, predict, plan and act to optimise business outcomes. BAO helps an organisation enhance customer understanding, optimize real-time decisions, foster collaborative decisions and enable enterprise visibility, all in the context of the industry in which the organisation operates. The London Analytics Solutions Centre is the focal point for the IBM UK & Ireland analytics team that comprises consultants, software specialists and mathematicians. This multi-disciplinary expertise helps both public and private sector organisations, ranging from banks to utility companies. Linked to the expertise available at Hursley, the London base is a vital part of a global multi-million dollar investment by IBM with similar facilities in Beijing, Berlin, New York, Washington,Tokyo, Dallas and Zurich, each focused on specific business challenges. Check out the cross-IBM Business Analytics and Optimization resource wiki for more information https://w3.ibm.com/connections/wikis/home/wiki/Business%20Analytics%20and%20Optimization%20Growth%20Initiative?lang=en_US
  • Summary and questions
  • IBM's Icons of Progress - a small selection, there are actually quite a few more in the overall hundred which feature IBM in the UK and Ireland. In the span of a century, IBM has evolved from a small business that made scales, time clocks and tabulating machines to a globally integrated enterprise with 400,000 employees and a strong vision for the future. The stories that have emerged throughout our history are complex tales of big risks, lessons learned and discoveries that have transformed the way we work and live. These 100 iconic moments—these Icons of Progress—demonstrate our faith in science, our pursuit of knowledge and our belief that together we can make the world work better. The stories above represent some of the key contributions IBM in the UK and Ireland has made. 2006 A Global Innovation Jam Coventry became the first city in the world to sponsor a citywide jam with its CovJam, helping Coventry City Council map out a 20-year plan to transform the city. 1990 Innovating the Fan Experience Since 1990, IBM has worked with the All England Tennis Club to make the Wimbledon Championships the smartest professional tennis tournament. 1969 CICS IBM Hursley has been in the forefront of creating and introducing many of CICS important innovations. 2009 Smarter Water Management Galway Bay can remotely collect marine data allowing greater control of ecosystem. 2009 Medicine on Demand Simple, inexpensive technologies can improve the medicine supply chain and help save lives. This solution was the brainchild of UK employee Pete Ward. 1960 Sabre IBM Sabre maintained accurate information on passengers in real time and was used by travel agents around the world. IBM Ireland helped Aer Lingus be one of the first. Further references and reading http://www.ibm.com/ibm100/us/en/icons/
  • Transcript

    • 1. Date Month 2011 Speaker’s name – job title to go here IBM in the UK and Ireland © 2011 IBM Corporation putting into practice
    • 2. A century of innovation We are in the fabric of everyday life Helping to build a smarter planet We stand for
    • 3. Progress whether a leap or a step, is important if we want to make the world work better. Progress means furthering the aspirations of people, communities, companies and institutions. At IBM we listen and we help to solve their problems. It’s in our heritage. It’s our ability to think, to innovate and to apply our depth of real-life experience that is our strength. Stephen Leonard General Manager IBM UK and Ireland “ ”
    • 4. Services and Delivery 56.9% IBM is the leading technology and services company in the UK and Ireland Software 22.7% Systems and Financing 19.4% We have embraced progress and re-mixed our business to meet changing client needs, enabling innovation, growth and efficiency.
    • 5.
      • Technology Leadership
      • 200,000 technical people
      • More patents and Nobel prize winners than any other company
      • $62bn R&D investment since 2000
      • Financial Strength
      • Eight years of double digit earnings growth
      • $14 billion added to pre-tax profit base since 2002
      • Robust performance throughout global economic downturn
      • Reputation
      • The world’s # 2 brand
      • The world’s # 1 business brand
      • Global Integration
      • Maximising efficiency
      • IBM is larger outside the US than within
      • IBM employs more people in India than any Indian ‘pure play’
      IBM globally makes us stronger locally
    • 6. We are woven into the fabric of everyday life Powering the latest games consoles IBM microprocessors power the Sony PS3, Nintendo Wii and the Xbox 360 Keeping the shelves filled IBM provides analytical and technology services to improve supply chain accuracy Taking cash out of a hole in the wall IBM Hursley developed CICS software in 1969. Today it is used in virtually every cashpoint in the UK and Ireland. It is regarded as the backbone of business. Predicting the weather The Met Office uses IBM supercomputers for forecasting
    • 7. Coordinating search and rescue IBM is researching robotics to search rescue areas without endangering more lives Our technology and services make things work better Serving up a faultless Wimbledon Since 1990, IBM has worked with Wimbledon to find smarter ways to improve the experience of players and fans alike Creating a cleaner transport system IBM is working with the ETI to evaluate the impact of electric vehicles on the UK electricity grid There are less than 2500 Grevy's zebra left in the wild Marwell Wildlife is using IBM predictive analytics software to identify threats which will help to conserve the Grevy's zebra in the wild
    • 8. Our technology and services make things work better Designed in Dublin IBM Connections software gives clients fast access to everyone in their network - colleagues, customers and partners Self service at Aer Lingus Aer Lingus delights customers with reduced check-in times after IBM helped design, implement and support automated check-in Taxing vehicles online Every vehicle in Ireland that is taxed online uses and IBM developed solution Flying through check-in with Ryanair IBM worked with Ryanair to introduce one of the world’s first implementations of Chip and PIN enabled airport kiosks
    • 9. Transforming customer service Working with IBM, Ecotricity has rapidly reengineered it processes and is now adding 1000 customers per month to the advanced customer service and billing system We apply intelligence , reason and science to improve business and society Inhibiting infection by HIV Edinburgh University and IBM are using supercomputing to speed up the design of drugs Helping fishermen harvest shellfish In Galway Bay, data is collected from a variety of sources to inform a host of industries Powering university research University of Southampton’s IBM supercomputer has a peak performance of 74 trillion calculations per second, equal to 4,000 PCs, and is the greenest supercomputer on the UK academic landscape
    • 10. Ireland Software development and fulfillment, labs in Dublin, Cork and Galway Institute for Business Value leads in economic development, business research and thought leadership Innovation Centre and Venture Capital Centre, enabling start-up companies to create leading-edge software & hardware applications We continually invest in applied innovation Focused on research into Smarter Cities, Risk Science, Exascale Computing and Hybrid Computing One of 12 research laboratories worldwide Dedicated to creating an impact for clients and IBM Collaborates with businesses, cities and universities
    • 11. Hursley The largest development laboratory in Europe 1,400 developers including 28 Master Inventors Part of a worldwide network of research labs We continually invest in applied innovation Manchester Systems software development laboratory established May 2010 Specialises in IBM POWER7 Systems
    • 12. We strive to make a difference in the community Volunteer initiatives in UK and Ireland such as KidSmart develop children’s IT skills In the UK and Ireland IBM employees have pledged over 95,000 voluntary hours in 2011’s Celebration of Service IBM has made more than 330 community grants since 2004 Transition to Teaching initiative Encouraging people to re-train as teachers and pass on their expertise
    • 13. Environmental policies were introduced in 1971 66% of IBM’s electricity in the UK and Ireland comes from renewable sources Leading edge services help clients manage CO 2 Over 40 years of environmental leadership IBM has cut its global CO 2 emissions by 52% since 1990
    • 14. 70+ different nationalities 150,000+ years of business and technical experience Age range 18 - 69 Progress is made possible by our diverse and talented people
    • 15. A colourful , stimulating and diverse working environment promotes innovation We’ve been paying men and women the same wages for doing the same job since the 1930s Target Graduate Employer of the Year 2007, 2008, & 2009 2011 Most Popular Graduate Recruiter in Consulting Gradireland ‘Ahead’ Award 2008 IBM named top employer in Stonewall’s 2010 list The Times IT Employer of the Year 2005 – 2011
    • 16. Collaboration is the essence of how we work The 2010 IBM Summit at Start convened over 1000 leaders from business, academia, science, government and the voluntary sector to explore how collaboratively we can move towards a more sustainable future. In 2011 the debate continued with thousands joining the conversation online in the IBM Start Jam . “ One of the most significant events of its kind that has ever taken place in this country.” Charles Hendry Minister of State for Energy & Climate Change Collaborating to build Smarter Cities Glasgow was recently awarded an IBM Smarter Cities Challenge grant, designed to address the wide range of financial and infrastructure challenges facing the city today. “ This is fantastic news and will help Glasgow as we move forward with our aim to become a European leader in environmental, social and economic sustainability.” Gordon Matheson Leader of Glasgow City Council
    • 17. On June 16 th 2011 IBM celebrated its 100 th anniversary as a corporation. 100 years of continual progress and transformation We have continually delivered groundbreaking technology and provided business transformation services for clients – while constantly transforming our own business. Computing age Internet age NOW a smarter planet
    • 18. Instrumented It’s a fundamental shift in the way we all live, work and do business. IBM in the UK and Ireland is at the forefront of how we deliver the promise of a smarter planet. Ahead of us, something meaningful is happening… the world is getting smarter We live on a planet that is getting smarter A planet that is becoming more: Interconnected Intelligent
    • 19. Challenges facing the UK and Ireland of UK electricity needs to come from renewable sources in 2020 to meet climate change targets. Ireland’s target is 16% In 2007, only 5% of UK electricity came from renewable sources and Ireland imported 96% of all energy used 32% 2016 When UK electricity demand will exceed the capacity of present power stations New plants under construction only delay this date until 2020 increase in electricity demand if half of Britain’s passenger cars were powered by electricity Meeting this demand through nuclear power would require 10 new reactors 26%
    • 20. Challenges facing the UK and Ireland of Ireland’s produced water is ‘lost’ before it reaches the customer The water industry is the 4th largest user of energy in the UK 50% of households are without a domestic water meter in the UK Fitting a meter can reduce demand by up to 10% 67% 46M domestic gas and electricity meters to be changed to smart technology in 26 million UK households. 1.8 million Irish households to have smart meters by 2013 of data generated over a 7 year period through nationwide deployment of domestic smart meters 400TB
    • 21. The Co-operative Group The world’s largest consumer cooperative “ The re-engineering of the POS system so it can be shut down at night clearly underlines The Co-operative Group’s continuing commitment to the environment.” Mark Hale Director of IS Food Retail The Co-operative Group Challenge Cut total energy use by 25% by 2012 Solution Software solution powers systems down and automatically brings them back online using "wake-on-LAN" technology smarter energy
      • Benefit
      • Automatically switching off devices overnight and re-starting them in the morning is expected to:
      • Save 1.68 million Kw hours of electricity annually
      • Reduce costs by £120,000
      • Cut CO 2 emissions by 722 tonnes
    • 22. smarter cities CovJam The worlds first City Jam in Coventry UK Challenge A streamlined and clear view of operations in order to improve customer service. Solution Using the ‘wisdom of crowds’ philosophy, IBM hosted a jam for over 800 city constituents. IBM CoBRA (Corporate Brand Reputation Analysis) was then deployed to analyse the results. Benefits First-ever use of the IBM Jam approach in a UK city delivered unprecedented insight into the opinions of local stakeholders. By connecting diverse groups of people and giving them a forum to collaborate and share information, the Jam has generated innovative ideas. Jam format pulls in unstructured information from multiple sources and provides insight that will help drive Coventry’s strategic development plans over the coming 30 years. “ The IBM Jam brought out practical ideas. People know that we can’t change overnight, that we need to take baby steps to being a smarter city with low-cost, practical projects.” Martin Reeves Chief Executive of Coventry City Council
    • 23. IBM has 11 Cloud development labs around the world , including Hursley in Hampshire and Dublin in Ireland IBM and Cable and Wireless Worldwide’s UK Smart Energy Cloud provides scalable, secure and flexible data hub to support Smart Metering The UK is a centre of excellence for Cloud security – one of the key client issues with Cloud The Irish Cancer Society is developing a smart Cloud-based system for its ‘Care to Drive’ programme with an IBM Centennial Grant On a Smarter planet, Cloud Computing enables the world to be more instrumented, interconnected and intelligent IBM is working with hundreds of UK and Irish clients to achieve the business benefits of Cloud including cost reduction and much greater agility IBM’s Cloud Services make sure every point played at Wimbledon is captured and analysed in realtime
    • 24. London Analytics Solution Centre Links to analytics centres in Berlin, Beijing, Tokyo, New York, Washington, Dallas and Zurich The oxygen of a smarter planet is Business Analytics and Optimization IBM Business Analytics and Optimization solutions connect people with trusted, relevant information and foster a fact-based culture , allowing analytics-driven organisations to confidently understand, predict, plan and act to optimise business outcomes.
    • 25. This is IBM in the UK & Ireland
    • 26.  
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    • 32. Back up charts and Archive section Additional charts which may be relevant
    • 33. UK & Ireland Icons of CICS Sabre Innovating the Fan Experience Medicine on Demand Smarter Water Management A Global Innovation Jam