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The presentation will show how Root Cause Analysis (RCA) can be applied in way that it supports reaching the business goals of an organisation. It is based on the results of an investigation done after applying RCA for several years. This has lead to effective RCA methods, applied at specific points in the processes, with significant results.
Also the role of RCA in Total Quality Management and Statistical Process Control is explained, and RCA as a pragmatic implementation of the CMMI Causal Analysis & Resolution process area is elaborated.