Introduction to Qedis<br />Founded in 2003 to create a different kind of consultancy<br />Part of Highland Worldwide, a $5...
| Page 2<br />We pride our self on combining our Big 4 heritage with our ‘Next Generation Consulting’ approach. nextgencon...
| Page 3<br />Why Qedis?<br />We strive to make our clients and their people successful. We follow a collaborative and tru...
| Page 4<br />Full range of client side support across all business functions and knowledge areas drawing on experts from ...
 Outsourcing & Shared Services
 Enterprise Performance Management</li></ul>CUSTOMER<br />INTERACTIONS<br />INFORMATION<br />TECHNOLOGY<br />PEOPLE<br />O...
Process & Performance  Improvement
Supply Chain   Optimisation
Strategy
Sourcing
Infrastructure &  Architecture Planning
Professionalising IT
Solutions Delivery Management
Business Intelligence & Information
HR & Workforce Strategies
Organisational Performance
Talent Development & Management
Organisational Change
Finance Function & Transformation
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Introduction To Qedis

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Introduction To Qedis

  1. 1. Introduction to Qedis<br />Founded in 2003 to create a different kind of consultancy<br />Part of Highland Worldwide, a $500m international consulting business with over 2,000 consultants, operating out of 47 offices<br />Over 110 permanent consultants in the UK, based in London and Maidenhead<br />Combining global capability with personal and agile local delivery<br />30% increase in revenues annually and profitable every year since start up <br />| Page 1<br />
  2. 2. | Page 2<br />We pride our self on combining our Big 4 heritage with our ‘Next Generation Consulting’ approach. nextgenconsulting is about doing the right thing. <br />“So what does this actually mean?”<br />We help our clients to be successful for the long term. We don’t just decide the answer and make it fit. We won’t sell you spin and hype or pretend to know everything about your organisation. We don’t take on a job unless we know we can deliver results.<br />“But how do you really show this in your work?”<br />We listen to clients to understand their business. We transfer our knowledge and capabilities to help clients help themselves. We work with your people and we see our projects through to the end. We guarantee our work.<br /> Consulting<br />
  3. 3. | Page 3<br />Why Qedis?<br />We strive to make our clients and their people successful. We follow a collaborative and trusted approach, transferring knowledge and expertise<br />We have wealth of experience and tools to help leaders transform their IT function and the business. We are independent of any technology and only work client side<br />We only take on engagements where we know we can truly add value and deliver results. We’ll do whatever is needed to ensure a great outcome, even put our money on it<br />We help clients to help themselves<br />We are the friend of the CIO<br />We guarantee our work<br />
  4. 4. | Page 4<br />Full range of client side support across all business functions and knowledge areas drawing on experts from around the world<br />Our Capability<br />ADVISORY<br /><ul><li> Strategic Planning & Implementation
  5. 5. Outsourcing & Shared Services
  6. 6. Enterprise Performance Management</li></ul>CUSTOMER<br />INTERACTIONS<br />INFORMATION<br />TECHNOLOGY<br />PEOPLE<br />OPERATIONS<br />FINANCE<br /><ul><li>Operational Strategy
  7. 7. Process & Performance Improvement
  8. 8. Supply Chain Optimisation
  9. 9. Strategy
  10. 10. Sourcing
  11. 11. Infrastructure & Architecture Planning
  12. 12. Professionalising IT
  13. 13. Solutions Delivery Management
  14. 14. Business Intelligence & Information
  15. 15. HR & Workforce Strategies
  16. 16. Organisational Performance
  17. 17. Talent Development & Management
  18. 18. Organisational Change
  19. 19. Finance Function & Transformation
  20. 20. Planning, Budgeting & Financial Reporting
  21. 21. Marketing & Operational Brand Execution
  22. 22. Sales Strategy & Effectiveness
  23. 23. Contact Centre Effectiveness </li></ul>EXECUTION<br /><ul><li> Business Change Management
  24. 24. Delivery Excellence</li></li></ul><li>| Page 5<br />Highland Worldwide, 2000+ consultants, working across 4 continents, delivering global reach and world leading expertise<br />Our Locations<br />US<br />Atlanta<br />Charlotte<br />Dallas<br />Denver<br />Houston<br />Los Angeles<br />Nashville<br />Orlando<br />Philadelphia<br />Richmond<br />Sacramento<br />San Antonio<br />San Francisco<br />Tallahassee<br />Tampa<br />Trenton<br />Washington, D.C<br />China<br />Shanghai<br />United<br />Arab<br />Emirates<br />Dubai<br />Singapore<br />Australia<br />Brisbane<br />Sydney<br />Melbourne<br />Germany<br />Berlin<br />Dusseldorf<br />Frankfurt<br />Munich<br />Stuttgart<br />Hungary<br />Budapest<br />Austria<br />Vienna<br />Romania<br />Bucharest<br />Italy<br />Bologna<br />Milan<br />Vicenza<br />Switzerland<br />Zurich<br />Spain<br />Barcelona<br />Madrid<br />Portugal<br />Lisbon<br />France<br />Paris<br />Lyon<br />UK<br />London<br />Maidenhead<br />Belgium<br />Brussels<br />Netherlands<br />Amersfoort<br />The Hague<br />
  25. 25. | Page 6<br />Qedis focuses on three core areas, where we offer unrivalled<br />skills and experience <br />Our Core Focus Areas in the UK<br />Project and<br />Programme<br />Management<br />Business<br />Readiness and<br />Transition<br />Strategic<br />Enterprise<br />Management<br />Comms and<br />Stakeholder<br />Management<br />Culture<br />Strategy <br />and Change<br />Enablement<br />DELIVERY <br />EXCELLENCE<br />BUSINESS<br />CHANGE<br />PMO<br />Programme<br />Vision and<br />Business<br />Case<br />Portfolio<br />Management<br />PROFESSIONALISING<br />IT<br />Skills and<br />Career<br />Development<br />Functional<br />and Operating<br />Model<br />Restructure,<br />Recruitment<br />and Transition<br />Organisational <br />Design and <br />Change<br />
  26. 26. | Page 7<br />Delivery Excellence<br />Common client challenges:<br /><ul><li>Difficulty translating a strategy into an achievable and measurable programme
  27. 27. Saying no to projects for rational reasons related to the strategy - still a rare capability amongst the portfolio offices
  28. 28. Tracking progress and reporting is not enough any more for a good PMO, need to provide insight, be predictive, smart, lean and consistent across the company</li></ul>Project and<br />Programme<br />Management<br />Strategic<br />Enterprise<br />Management<br />DELIVERY <br />EXCELLENCE<br />PMO<br />Establishing and running client side programmes, projects and PMOs to improve delivery performance at each state of the value chain from strategy to results<br />Portfolio<br />Management<br />The Qedis Difference<br />Smart <br />people<br />who make <br />things <br />happen<br />Simple tools <br />and processes to <br />prioritise the right projects and drive<br />the value <br />realisation<br />Expertise in implementing efficient & pragmatic ways to measure and deliver the strategy and programmes<br />Corporate<br />PMO<br />Programme<br />PMO<br />Project and <br />Programme<br />Management<br />
  29. 29. Common client challenges:<br /><ul><li>Missing or inappropriate skills mix
  30. 30. Ineffective/inefficient structure and ways of working
  31. 31. Poor talent acquisition, development and opportunities
  32. 32. Teams not working well as a result of a merger/integration
  33. 33. Poor value and engagement with suppliers</li></ul>PROFESSIONALISING<br />IT<br />Skills and<br />Career<br />Development<br />Functional<br />and Operating<br />Model<br />Restructure,<br />Recruitment<br />and Transition<br />Organisational <br />Design and <br />Change<br />Taking the IT organisation through a series of step changes in the way that it is organised, works together and grows talent to deliver business value, be effective and efficient<br />Examples of Professionalising an IT Organisation <br />The Qedis Difference<br />Range of <br />operating models <br />for IT organisations across various industries.<br />Functional Model<br />Operating Model<br />Career Development<br />IT Organisation Design<br />Relationships <br />with high end IT recruitment agencies to fill vacancies<br />The accountabilities defined in the Functional Model and the handoffs agreed in the Operating Model form the basis of the IT Organisation Design<br />Indicates functions provided by IT. Determines key accountabilities for each function<br />The “how” behind the functional alignment. Details key activities and the hand-offs between functions<br />The competencies defined in the job descriptions underpinning the Organisation Design form the basis of the career progression<br />Library of tools <br />and templates built <br />from industry best<br />practices and <br />application in small, FTSE250 & global IT <br />organisations<br />Professionalising IT<br />| Page 8<br />
  34. 34. | Page 9<br />Business Change<br />Business<br />Readiness and<br />Transition<br />Common client challenges:<br /><ul><li>Lack of experience or a pragmatic approach in managing the business journey
  35. 35. Majority of budget and delivery attention focused on configuring the software/technology, not preparing the business or individuals for the change
  36. 36. Business or stakeholders not engaged or committed to the transformation
  37. 37. Programme not setup, organised or resourced to deliver the business transformation </li></ul>Comms and<br />Stakeholder<br />Management<br />Culture<br />Strategy <br />and Change<br />Enablement<br />BUSINESS<br />CHANGE<br />Providing client side support to manage and deliver the business journey, organisation and individual change associated with major a technology change<br />Programme<br />Vision and<br />Business<br />Case<br />We are not <br />systems integrators <br />or outsourcer. We <br />only work with small, experienced teams within the client people, with sole purpose of making the business change successful<br />Step 1 Articulate vision, objectives and benefits <br />Step 4 Determine size of the gap<br />Step 3 Understand starting point<br />The Qedis Difference<br />Step 5 Identify enablers and barriers<br />Vision &<br />Objectives<br />The Journey<br />Current<br />State<br />Processes<br />Many years of <br />full-life cycle ERP implementation experience. Excellent mix of ERP, programme and change skills<br />Step 6 Map thetransformation journey:<br /><ul><li>Programme architecture
  38. 38. Change architecture
  39. 39. Capability enhancement plan
  40. 40. Benefits tracking </li></ul>Step 2 Define what each of these needs to be to deliver the vision and their inter-relationships<br />People<br />Understanding sustainability is critical. Many IT enabled transformations fail because a lack of sustainable infrastructure to support the people <br />and growth.<br />Technology<br />
  41. 41. | Page 10<br />Community, Service and Recognition<br />Ranked 4th out of 964 companies<br />Special Award for Innovation in Workplace Engagement<br />The only Management Consultancy to achieve 3 star accreditation<br />Qedis is a member of the Skills for Information Age, with 3 SFIA certified consultants<br />Helping mentally challenged young people in the community to develop through the use of music<br />Bright Futures Corporate Investor of the Year 2010, For Student Mentoring and Career Development<br />A preferred supplier on the Buying Solutions ICT Strategy & Consultancy Framework <br />Recognition for 3 consecutive years<br />Supporting the development of IT skills in the UK and sitting on the steering group for the IT Academy<br />
  42. 42. We want to be famous for our nextgen consulting approach. At the heart of nextgenis a need to challenge the norm and always do the right thing.<br />Consulting<br />| Page 11<br />“We help our clients to be successful for the long term. We don’t just decide the answer and make it fit. We won’t sell you spin and hype or pretend to know everything about your organisation. We don’t take on a job unless we know we can deliver results.”<br />“So what does this actually mean?”<br />“But how do you show <br />this in your work?”<br />“We listen to clients to understand their <br />business. We transfer <br />our knowledge and capabilities to help clients help themselves. We work with your people and we see our projects through to the end. We guarantee our work.”<br />
  43. 43. Qedis Vision – Next Generation Consulting<br />We want to change the way the world thinks about consulting by building a Next Generation management consultancy focused on getting the job done for our clients, unleashing the potential of our people and nurturing community around us.  Our success is founded upon and evidenced in the enduring relationships we build with both individuals and organisations.<br />What we do<br />(Mission or Purpose)<br />How we behave<br />(Values)<br />Integrity<br />Excellence<br />People<br />Agility<br />Ambition<br />Always saying and doing the right thing<br />Quality of people and everything we do<br />Looking after the core of our company<br />Easy to work with, willing to try new things<br />Building a meaningful business we are proud of<br />How we compete<br />(Differentiators)<br />We help clients to help themselves<br />We are the friend of the CIO<br />We guarantee our work<br />| Page 12<br />
  44. 44. | Page 13<br />UK Clients<br />
  45. 45. | Page 14<br />UK Clients<br />
  46. 46. In the Words of Our Clients...<br />
  47. 47. “We made the right decision in using Qedis – despite, on paper, bigger hitters being on the list. Qedis brought ideas and creativity that took us beyond the conventional… and pushed us out of our comfort zone.” <br />David Jacklin, CIO National Express plc<br />“We brought in Qedis to manage some of our most troublesome projects and have been consistently pleased with their pragmatic and flexible approach. Qedis have integrated within our team, managed business stakeholders and removed many obstacles in order to ensure on time delivery”. <br />David Henderson, CIO of Associated & Northcliffe Media IT Services<br />“Over the past two years Qedis have proven an invaluable resource to Wachovia in many key initiatives bringing to us an in depth level of project management capability, always delivering to the highest of standards and in taking proactive actions to creatively control costs in challenging times. These coupled with a great emphasis on integrity, reliability and flexibility has lead them to become a highly trusted and valued partner.” <br />Simon Roche, Wachovia<br />In the Words of Our Clients...<br />| Page 16<br />
  48. 48. | Page 17<br />"We have had a working relationship with Qedis over the past three years and we can't see the join. The fact that they have had 'skin in the game' has been important too. We put a large percentage of the cost of this programme at risk for them and behind key milestones. They had to deliver aggressively and we measured them very closely." <br />Darin Brumby, CIO First Group plc<br />“The complexity of these tasks was mind-numbing.  In addition to different labour laws and practices in each place, we had to deal with both legacy issues and the creation of new systems from scratch.  I can truly say that without Qedis it simply would not have been possible”. <br />David Rudlin, Director of International Markets, Forevermark, DeBeers<br />“Qedis helped us transform our IT provision faster and more efficiently than we believed we could. Their quick responses and ability to use our own staff enabled a quality team delivery without the usual consultant overload.” <br />Justin Holiday, Assistant Chief Executive, Haringey Council<br />“Qedis have proven a trusted partner over the past three years and have been an important part of the transformation we have delivered.”<br />Darrell Stein, CIO, Marks and Spencer PLC<br />In the Words of Our Clients...<br />
  49. 49. | Page 18<br />“Qedis helped me avoid approx £5.5mil p.a. of costs by filling posts with civil servants. This was no small feat given the challenge of the recruitment processes within the Home Office which are not geared towards attracting external candidates. They have successfully worked with HR and the various Home Office teams involved to minimise the effect on candidates which has resulted in 17 new senior recruits in to Home Office IT. They have also shown incredible commitment to achieving my desired results putting in additional effort to get us over the line even when their part in the restructure and recruitment  initiative had ended. I value their commitment, energy and advice when entering periods of uncertainty as they have given me the clarity I needed to make some difficult decisions.” <br />Denise McDonagh, Head of IT, Home Office<br />“Qedis excel at creating bespoke services for their clients delivered by just the right people” <br />Russell Eacott, Programme Director, Building Schools for the 21st Century, London Borough of<br />Hillingdon<br />"Qedis provides bright, adaptable people who integrate easily into our teams and make a real difference." <br />Victoria Garnell, IT Manager, Marks and Spencer PLC<br />In the Words of Our Clients...<br />
  50. 50. | Page 19<br />“What I like about Qedis is that their people all have that magic ingredient which allows them to cope with uncertainty and just get on with delivering what’s needed. The flexibility in their approach means I trust them to deliver anything set before them, anticipating what I need and identifying ways round obstacles they may encounter - they are never limited by the complexity of the challenge set before them.”<br />Elaine Holt, CEO, Directly Operated Railways<br />“Our Qedis consultant was able to engage speedily and effectively with service managers, obtaining their confidence and buy-in to the methodologies and interventions that he introduced. There has been a high level of skills transfer to key players in our management team, giving us a sustainable approach to delivering further service improvements.”<br />AbimbolaOdunsi, Head of Barking and Dagenham Direct, London Borough of Barking and Dagenham<br />“It was a refreshing change to work with the team from Qedis; they quickly understood our business and worked well with people of all levels throughout Seymour which resulted in a logical business result which we have been able to implement with very few changes.” <br />Tracy O’Sullivan, MD of Seymour <br />In the Words of Our Clients...<br />

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