Enterprise 2.0 By Beezbox Eng Jan 09

From Web 2.0 services to “Enterprise 2.0” : What are the business gain ? Beezbox SAS au capital de 258.840 Euros / RCS Paris 501 916 340

Web 2.0 in the Enterprise

What are the uses?

Today’s practices

Mainly communication on mainstream consumer social networking services

The ‘Next Step’: Enterprise 2.0

Customer and Partner Relationship Support

Be e zbox Enterprise 2.0

Q&A

Web 2.0 in the Enterprise

W e b 2.0: +400 M people

Produce

Share

Recommend

Criticize

… their own content and opinion

W e b 2.0 allows enterprises to:

Listen to their customers

Talk directly to their customers

More and Better sales

Better customer support

Share and add value to employees knowledge and expertise skills

In 2007, Web 2.0 has entered American enterprises

Today’s Practices Mainly communication on mainstream consumer social networking services

Mainly outbound PR-like communication

Blogs & micro-blogs

Fans Groups or Pages

Mainly to to p-down communication process

Non-collected peer-to-peer customers dialogs

Citizen Bank of Canada on Twitter

BNP-Paribas on Facebook

Canon on LinkedIn

Coca-Cola on Facebook

The ‘Next step’: Enterprise 2.0 Customer and Partner Relationship Process Support

Enterprise 2.0: “Collaboration” as a strategic way External Communication Internal and external Collaboration Customer Relationship and Support Sales Development Suppliers <> Employes <> Customers <> Partners Beezbox

Business Value

Constitute, develop and maintain your customer and prospect database

Increase additional revenues at a lower cost

Lower Support Cost

Develop internal ‘savoir-faire’

Example : Foot e motion

The first social Media platform dedicated on amateur and youth Football in France.

Business Gain : Footemotion was able to get exactly what they wanted in order to promote their unique concept, within 2 months.

Example : Balth a zar B wize

Mnemos is a personal Development methodology, based on

video from Balthazar (www.balthazar.org) Strategic management

consulting firm. Balthazar is using Beezbox services to create the world’s first Management Best Practices sharing services

Business Gain : Balthazar is now able to share and spread the Mnemos methodology with the web and gain more customers (virality).

Bwize.fr is a way for Balthazar to innovate in their field and expand their business with new products.

Example: B e etnic Beetnic is a Social Media dedicated to global-nomads and multi-cultural people around the world. The services enable people to exchange information and create business affinities.

Example CNN + Facebook : a real Breakthrough

Be e zbox Enterprise 2.0 service designer

Be e zbox: a global operator - We help you become an Enterprise 2.0 from A to Z-

Consulting

Seminars

Service Designing

Hosting and Operating

Technical Support and Assistance

Community management and Moderation

Marketing Support and Assistance

Advice in Enterprise 2.0 Strategy Services Conception & Operation Animation & Community Marketing

Our Major Platform Functionaliti e s Multimedia Sharing Content Rating Agenda Manager Fans and Clients Communities Blogging Discussions / Debates

B e ezbox Major Input #1 Friends on Facebook And other networks MySpace and Facebook pages Business Contacts (Linkedin, Viadeo, Plaxo, etc) Blog Invite & exchange Invite & exchange received publish Member Your customer databases enriches itself through your existing Member contact lists

Friends on Facebook And other networks Business Contacts (Linkedin, Viadeo, Plaxo, etc) New Prospect Information & Subscription Information & Subscription Publish / Post Inform / Comment Products/services promotion and sales through virality B e ezbox Major Input #2 Client / Membre Client / Member

B e ezbox Major Input # 3 Members existing social networks accounts aggregation Your Brand Web access Mobile access LinkedIn Beezbox Platform Facebook MySpace Blogs Twitter

Our off e r Enterprises Small Businesses & Associations Mobile Operators - Lower your Customer Support Cost - Additional Sales Development(‘Tupperware’) - Create a Customer database with sharp information

B e ezbox Packages

B e ezbox Fans 2.0