Outsourced Workers: Why Managing Your Non-Strategic Workforce Should Matter

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Outsourced Workers provide services outside of the core competencies of an organization that are generally not time constrained. These services are usually bound by Master Service Agreements (MSAs) between the client and the supplier, and may include lawn maintenance, janitors, security guards, dining services, and more. Does your organization have a simple and streamlined way of tracking its service workers? If asked today to provide a list of all non-FTE workers who have access to your intellectual and physical property, could you provide that? Does your organization have a consistent onboarding and offboarding process for service workers?

Companies have found that they have measures in place to track and manage their full-time and contingent or temporary staff, but due to various and inconsistent tracking methods of their Outsourced Workers, it has created inaccurate headcounts and security risks across their organizations. Because companies are working with more service workers than ever before, Beeline’s Outsourced Workers solution can ensure those service workers are being properly on- and offboarded. This webcast will educate you on Outsourced Workers and what your organization can do to gain visibility while minimizing risk.

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Outsourced Workers: Why Managing Your Non-Strategic Workforce Should Matter

  1. 1. HR.com WebcastOutsourced Workers:Why Managing Your Non-Strategic Workforce ShouldMatter to YouPresenters:Teresa MooreSenior Product ManagerJuly 19, 2012
  2. 2. Outsourced Workers - Agenda • Where Do They Fit? • Who are Outsourced Workers? • Common Terminology • Market Problems • Current Trends • Supporting Materials Beeline.com Confidential & Proprietary August 15, 2012 2
  3. 3. Where Do They Fit?
  4. 4. Outsourced Workers – Where Do They Fit? Beeline.com Confidential & Proprietary August 15, 2012 4
  5. 5. What’s the Difference?Professional Temporary Services OutsourcedStaffing Staffing Procurement Workers• Resource augments • Commoditized skills • Specialized skills not • Longer duration contracts current staff (for example, • Task oriented/lower value inherent to current staff that don’t change often PM/IT resource) • Adds capacity/increases • Want to develop • Not core business• High value added flexibility knowledge function• Adds capacity / increases • Highly repeatable hiring • Typically brings expertise • Supplier manages to flexibility and scalability process measured on delivery internal• Immediate cost savings • Compensated hourly • Compensated based on requirements/SLAs opportunity • Managed by Organization competitive bid of • Open-ended employment• Typical implementation • Supplier executes per deliverables or SOW relations with the supplier focuses on IT Contractors internal requirements outcome • 1 to many resources first due to large volume • Individual resources • Complex contracts• Repeatable hiring deliverables process • Milestone-based work• Compensated hourly, with awards/penalties usually to a rate card associated 1 to many• Managed by Organization resources• Individual resources Beeline.com Confidential & Proprietary August 15, 2012 5
  6. 6. Who Are OutsourcedWorkers?
  7. 7. Outsourced Workers – Who Are They?Service workers contracted through asupplier, or recruitment company, who havebeen hired to perform a specific functionoutside of your organization’s corebusiness. Beeline.com Confidential & Proprietary August 15, 2012 7
  8. 8. A Few Examples… Beeline.com Confidential & Proprietary August 15, 2012 8
  9. 9. PollDoes your organization have a process in place to manage your OutsourcedWorkers today?- Yes- Somewhat- No- Not Sure Beeline.com Confidential & Proprietary August 15, 2012 9
  10. 10. Common Terminology
  11. 11. A Little Bit of Everything… Resource Management Outsourced WorkersThird-Party Workers Beeline.com Confidential & Proprietary August 15, 2012 11
  12. 12. Market Problems
  13. 13. What We’re Hearing… Beeline.com Confidential & Proprietary August 15, 2012 13
  14. 14. Can You Answer?• Does your organization have a simple, consistent, and streamlined way of tracking service workers (i.e. janitors, landscapers, security guards, etc.)?• If asked today to provide a list of all non-employees, could you provide it?• Does your organization have a consistent on/off boarding and background process for service workers?• Are you confident all service workers are compliant with organizational policies?• Are your service workers validated regularly to ensure they are not maintaining badge and network access longer than necessary? Beeline.com Confidential & Proprietary August 15, 2012 14
  15. 15. Could You Answer? Beeline.com Confidential & Proprietary August 15, 2012 15
  16. 16. PollWhat is your main driver to implement a solution for Outsourced Workers?- Visibility- Operational Efficiency- Compliance- Quality- Not Sure Beeline.com Confidential & Proprietary August 15, 2012 16
  17. 17. Current Trends
  18. 18. What is the Contingent Workforce? • Any one or group providing service at your company that is not employed by your organization The Contingent Workforce is trending upwards Beeline.com Confidential & Proprietary August 15, 2012 18
  19. 19. Contingent Labor – Growth Outlook• Contingent workers - such as temporary employees, project consultants, contractors, seasonal workers, freelancers, and other non-core employees - now represent 30% of the entire U.S. labor force. …predicted to quadruple over the next 10 years. (Advisory Council, U.S. Department of Labor)• MIT Sloan Study predicted 50% of the workforce would be contingent by 2015; leading case study software company reached it several years ago…the study was started in 1994. The staffing industry generated approximately• Littler/Mendelson predicted 50% of post $97.1 billion in sales in 2010: $87.4 billion from recession hiring will be contingent workers temporary and contract staffing and $9.7 billion in search and permanent placement services.• According to the U.S. Bureau of Labor Statistics, the temporary help services industry added nearly half a million workers and accounted for 91% of total nonfarm job growth from June 2009 through June 2011. (American Staffing Association) Beeline.com Confidential & Proprietary August 15, 2012 19
  20. 20. 2011 Steep Trend Upward • 65% Clients Expanding Program to Track and Manage Outsourced Workers through Beeline’s VMS • More Than 250,000 Outsourced Workers Being Tracked through Beeline’s VMS Beeline.com Confidential & Proprietary August 15, 2012 20
  21. 21. Recent Case Studies• Major Financial Institution• Fortune 50 Company• AOL Recent audits are showing the risk trending upwards Beeline.com Confidential & Proprietary August 15, 2012 21
  22. 22. Organizational Benefits
  23. 23. PollIs your organization currently building a business case to support anOutsourced Workers solution?- Yes, we are currently trying to implement a solution- We are 3-6 months out from implementing a solution- We are 6 months+ out from implementing a solution- I do not know Beeline.com Confidential & Proprietary August 15, 2012 23
  24. 24. Reasons to Manage Your Non-Strategic Workforce Visibility Beeline.com Confidential & Proprietary August 15, 2012 24
  25. 25. Reasons to Manage Your Non-Strategic Workforce Compliance Beeline.com Confidential & Proprietary August 15, 2012 25
  26. 26. Reasons to Manage Your Non-Strategic Workforce Quality Beeline.com Confidential & Proprietary August 15, 2012 26
  27. 27. Reasons to Manage Your Non-Strategic Workforce Operational Efficiency Beeline.com Confidential & Proprietary August 15, 2012 27
  28. 28. Supporting Materials
  29. 29. Outsourced Workers Whitepaper www.beeline.com/thought- leadership/whitepapers/align -outsourced-workers Beeline.com Confidential & Proprietary August 15, 2012 29
  30. 30. Upcoming Webinars • Outsourced Workers: Building a Business Case for Managing Your Non- Strategic Workforce • Getting the Most Out of Your Flexible Workforce with Services Procurement www.beeline.com/ landing/webcasts Beeline.com Confidential & Proprietary August 15, 2012 30
  31. 31. Outsourced Workers - Summary• Where Do They Fit?• Who are Outsourced Workers?• Common Terminology• Market Problems• Current Trends• Organizational Benefits• Supporting Materials Beeline.com Confidential & Proprietary August 15, 2012 31
  32. 32. Questions & Answers Beeline.com Confidential & Proprietary August 15, 2012 32

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