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CENTRO SAN ANTONIO
2013 Update
July 2012 – June 2013
President: Ben E. Brewer III
Operations Manager: Jimmy Richards
Centro’s Key Services
Current Level of Service
• Ambassador Amigos
• Maintenance Amigos
• Streetscaping Amigos
• Marketing...
Ambassador Amigos
FY2013 PID Boundary
N
Ambassador Amigos
Current Level of Service
• 17 Ambassador Amigos,
plus
• 1 Cross-trained Project Manager
• 4 Cross-traine...
Ambassador Amigo Zones
N
Ambassador Amigos
Current Level of Service
Coverage
– Monday through Sunday
• 9 A.M. - 6 P.M. 5 Ambassadors
• 12 P.M. - 9 ...
Ambassador Amigos
Services of past 12 months
• Assisted 814,418 downtown guests, office workers and
residents with directi...
Ambassador Amigos
Monthly Contacts
Maintenance Amigos
Maintenance Amigos
Current Level of Service
• 35 Amigos, plus
– 1 Cross-trained Project Manager
– 4 Cross-trained Shift Su...
N
Maintenance Amigo Zones
Maintenance Amigos
Current Level of Service
• Amigos per zone
– Pan and Broom teams work sidewalks in assigned zones
– Six...
Maintenance Amigos
Services in past 12 months
• Collected over 57,754 bags of trash, a total of 722 tons
• Power washed in...
Streetscaping Amigos
Streetscaping Amigos
Current Level of Service
• 4 Amigos
• Schedule Monday through Friday
– 5 days per week
– 6 A.M.- 3 P....
Streetscaping Amigo Work Areas
Legend
Clusters of pots
Pots on
handrails
Pots on
lampposts
• Planted 1,938 bougainvillea plants
• Planted 3,230 pansies
• Planted 3,230 petunias
• Regularly pruned, fertilized and t...
• Downtown “Need Help” Rack Card
• Maintained Mobile Information Kiosk
• PID Information Resource
• Website Maintenance
• ...
FY2013 Special Projects
& Capital Improvements
• Continued to fund the grackle “relocation” program
• Purchased 15 iTouch ...
FY2013 Budget
Income
• Private Assessments - $1,965,674*
• City/CPS Assessment - 155,515
• By contract (VIA, County ) - 20...
Additional Service Contracts
River Walk Sanitation Services
Current Level of Service
• Amigos on the River Walk
- City of ...
Additional Service Contracts
Museum Reach
Current Level of Service
• Amigos on Museum Reach of San Antonio River
- San Ant...
Additional Service Contracts
Mission Reach
Current Level of Service
• Amigos on Mission Reach of San Antonio River
- San A...
FY2014
Public Improvement District
Re-Authorization
• Centro SA & Downtown Alliance participated with other
PID property o...
FY2014 PID Boundary
FY2014 Service Proposal for
Ambassador Amigos
• Similar service level as in FY2013 with
emphasis on strategic allocation o...
FY2014 Service Proposal for
Maintenance Amigos
• Similar level of services as provided in
FY2013
• Increased use of mechan...
FY2014 Service Proposal for
Streetscaping Amigos
• Service & maintenance of existing planters &
plant materials installed ...
Proposed FY2014
Project & Capital Improvements
• Partner with other organizations to implement
Downtown Strategic Plan wit...
FY2014 Budget
Income
• Private Assessments - $3,123,561*
• City/CPS Assessment - 247,218
• By contract (VIA, County ) - 54...
FY2014
Centro San Antonio
Board of Directors
• David Barnett
Simon Group & Weston Centre
• Bill Brendel
Crockett Hotel
• D...
Downtown San Antonio Public Improvement District Update - July 2013
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Downtown San Antonio Public Improvement District Update - July 2013

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Public Improvement District Year in Review 2012-2013 presentation.

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Transcript of "Downtown San Antonio Public Improvement District Update - July 2013"

  1. 1. CENTRO SAN ANTONIO 2013 Update July 2012 – June 2013 President: Ben E. Brewer III Operations Manager: Jimmy Richards
  2. 2. Centro’s Key Services Current Level of Service • Ambassador Amigos • Maintenance Amigos • Streetscaping Amigos • Marketing & Public Relations
  3. 3. Ambassador Amigos
  4. 4. FY2013 PID Boundary N
  5. 5. Ambassador Amigos Current Level of Service • 17 Ambassador Amigos, plus • 1 Cross-trained Project Manager • 4 Cross-trained Shift Supervisors • Cover the entire PID area • District is divided into 5 coverage zones
  6. 6. Ambassador Amigo Zones N
  7. 7. Ambassador Amigos Current Level of Service Coverage – Monday through Sunday • 9 A.M. - 6 P.M. 5 Ambassadors • 12 P.M. - 9 P.M. 5 Ambassadors – Everyday • 9 A.M.- 9 P.M. 1 Ambassador at Alamo Plaza 1 Ambassador at River Walk Streetcar Station on River Level 1 Ambassador at Mobile Information Kiosk • 9 A.M. – 6 P.M. 1 Ambassador at Centro Info Center - 1 Supervisor and 1 Operations Center Staff at all times 664 total hours per week
  8. 8. Ambassador Amigos Services of past 12 months • Assisted 814,418 downtown guests, office workers and residents with directions and service needs • Manned Mobile Information Kiosk at various locations daily • Serve as additional “eyes & ears” for the SAPD Downtown Bicycle Patrol & Park Police • Trained in specialized historical & geographical facts • Available for special tours of key historical and geographic areas of downtown • We have a total of six team members that have obtained their Professional Tour Guide Certifications.
  9. 9. Ambassador Amigos Monthly Contacts
  10. 10. Maintenance Amigos
  11. 11. Maintenance Amigos Current Level of Service • 35 Amigos, plus – 1 Cross-trained Project Manager – 4 Cross-trained Shift Supervisors • Cover entire PID area • District divided into 6 coverage zones
  12. 12. N Maintenance Amigo Zones
  13. 13. Maintenance Amigos Current Level of Service • Amigos per zone – Pan and Broom teams work sidewalks in assigned zones – Six teams dedicated to pressure washing • Four for night time bus stops & sidewalks (9pm-5:30am) • Two day time teams for spot cleaning sidewalks (6am-3pm) • Schedule – Monday through Friday 8 A.M. - 5 P.M. 12 crewmembers 12 P.M. - 9 P.M. 6 crewmembers – Saturday and Sunday 8 A.M. - 5 P.M. 7 crewmembers 12 A.M. - 9 P.M. 6 crewmembers – 1 Supervisor and/or 1 Project Manager per shift • Activities include: – Pressure washing, graffiti abatement, trash bag pick-up, weed removal, gum removal – Performed on schedule and on an as-needed basis • 1,388 total hours per week
  14. 14. Maintenance Amigos Services in past 12 months • Collected over 57,754 bags of trash, a total of 722 tons • Power washed in District a total of 28 million SF of sidewalks • Power washed 10,281 bus stops • Removed weeds from 1,667 block faces of District sidewalks • Removed 118,631 gum spots from District sidewalks • Removed 11,246 graffiti tags & stickers • Provide contract maintenance services for COSA DT Operations on the River Walk • Provide contract maintenance services for San Antonio River Authority on Museum Reach • Provide contract maintenance services for San Antonio River Authority on Mission Reach • Provide contract services for Pearl Farmer’s Market & Sunday in the Park • Trained to serve as “eyes and ears” for the SAPD Downtown Bicycle Patrol and Park Police
  15. 15. Streetscaping Amigos
  16. 16. Streetscaping Amigos Current Level of Service • 4 Amigos • Schedule Monday through Friday – 5 days per week – 6 A.M.- 3 P.M. – Saturday (as needed if lack of precipitation) • Improvements include: – 586 12” terra-cotta pots on light poles – 60 clusters of 3 large pots on sidewalks & in plazas – 86 12” terra-cotta pots on stair rails between street & River Walk – 3 concrete planters at the River Walk Street Car Station • 160 hours/week
  17. 17. Streetscaping Amigo Work Areas Legend Clusters of pots Pots on handrails Pots on lampposts
  18. 18. • Planted 1,938 bougainvillea plants • Planted 3,230 pansies • Planted 3,230 petunias • Regularly pruned, fertilized and treated for insects • Dispensed thousands of gallons of water to supplement rainfall • Regularly replaced missing and dead plants as necessary Streetscaping Amigos Services in past 12 months
  19. 19. • Downtown “Need Help” Rack Card • Maintained Mobile Information Kiosk • PID Information Resource • Website Maintenance • Media Exposure for Amigos • Special Event Participation • Partnership Opportunities • Maintained Mobile App for smart phones • Dedicated e-newsletter • Facebook and Twitter presence Marketing & Public Relations Services in past 12 months
  20. 20. FY2013 Special Projects & Capital Improvements • Continued to fund the grackle “relocation” program • Purchased 15 iTouch PDA’s for the tracking of questions and information asked of our Public Service Representatives. The units are also used to conduct landscaping survey for COSA on River Walk, at Milam Park, and Travis Park • For the past 12 month all Amigos have worn Pedometers while performing their duties. This resulted in 56,849 miles walked or the equivalent of walking around the earth’s equator over 2 times.
  21. 21. FY2013 Budget Income • Private Assessments - $1,965,674* • City/CPS Assessment - 155,515 • By contract (VIA, County ) - 206,343 • Other (Delinquent, P&I)- 23,500 Expenses • Management/Admin - $ 352,000 • Operations - 97,000 • Maintenance - 969,000 • Ambassadors - 685,000 • Landscaping - 250,000 • Marketing/PR - 100,000 • Centro Bridge - 100,000 • Capital/Contingency/Reserve - 175,000 * Based on assessment rate of $0.12/$100 for commercial valuation & $0.09/$100 for residential valuation
  22. 22. Additional Service Contracts River Walk Sanitation Services Current Level of Service • Amigos on the River Walk - City of San Antonio Contract Service - Three 2-man teams clean River Walk on a daily basis - 14 Amigos • Schedule – Monday through Sunday 6 A.M. - 10 A.M. 6 crewmembers 2 P.M. - 8 P.M. 6 crewmembers – 1 Supervisor and/or 1 Project Manager per shift • Activities include: – Elevator cleaning, graffiti abatement, trash & brush pick-up, trash can tipping, trash removal – Performed on schedule and on an as-needed basis • 540 total hours per week
  23. 23. Additional Service Contracts Museum Reach Current Level of Service • Amigos on Museum Reach of San Antonio River - San Antonio River Authority Contract Service - 7 Amigos • Schedule – Monday through Sunday 8:00 A.M.–5:00 P.M. 4 crewmembers – 1 Supervisor and/or 1 Project Manager per shift • Activities include: – Trash & brush pick-up, trash can tipping & trash removal • 224 total hours per week
  24. 24. Additional Service Contracts Mission Reach Current Level of Service • Amigos on Mission Reach of San Antonio River - San Antonio River Authority Contract Service - 7 Amigos • Schedule – Monday through Sunday 7:00 A.M.– 4:00 P.M. 4 crewmembers – 1 Supervisor and/or 1 Project Manager per shift • Activities include: – Trash & brush pick-up, trash can tipping & trash removal • 224 total hours per week
  25. 25. FY2014 Public Improvement District Re-Authorization • Centro SA & Downtown Alliance participated with other PID property owners on a committee to explore renewal options • Downtown Alliance led the petition effort to re-authorize the PID for a new 10-year term • Petition calling for the re-authorization represented 68% of the total valuation and 56% of the owners of record for properties located in the PID • On May 30th, 2013, the City Council approved the re- authorization of the PID for the new 10-year term to begin October 1, 2013 • District boundary expands to the West, North and South
  26. 26. FY2014 PID Boundary
  27. 27. FY2014 Service Proposal for Ambassador Amigos • Similar service level as in FY2013 with emphasis on strategic allocation of manpower at key, high-traffic locations • Addition of three positions to service expansion of District to west, north and south and possible increase of additional manpower in the District contingent on final assessed values
  28. 28. FY2014 Service Proposal for Maintenance Amigos • Similar level of services as provided in FY2013 • Increased use of mechanical cleaning equipment in low pedestrian traffic locations to increase speed of operations • Addition of ten positions to service expansion of District to west, north and south and possible increase of additional manpower in the District contingent on final assessed values
  29. 29. FY2014 Service Proposal for Streetscaping Amigos • Service & maintenance of existing planters & plant materials installed through FY2013 • Continued maintenance of planters on Alamo Plaza, Travis Street and Convention Plaza per partner relationships • Addition of one position to service expansion area of District to West, North and South with installation and service new planter clusters and former contract area • Purchase and install new planter clusters in other areas at strategic locations in District contingent on final assessed values
  30. 30. Proposed FY2014 Project & Capital Improvements • Partner with other organizations to implement Downtown Strategic Plan with focus on housing, parking, hospitality & job attraction • Assist with funding for downtown capital projects (furniture, signage, lighting, etc.) • Funding to replace and repair District equipment • Creating a Business Recruitment and Retention Plan and implementation of same • Develop a Marketing & Messaging Plan for Downtown and the center city and implementation of same
  31. 31. FY2014 Budget Income • Private Assessments - $3,123,561* • City/CPS Assessment - 247,218 • By contract (VIA, County ) - 541,661 • Other (Delinquent, P&I)- 37,500 Expenses • Management/Admin - $ 500,000 • Operations - 125,000 • Maintenance - 1,200,000 • Ambassadors - 750,000 • Landscaping - 400,000 • Business Recruit & Retain - 300,000 • Marketing/PR - 300,000 • Capital Projects 300,000 • Equipment/Contingency/Reserve - 175,000 * Based on assessment rate of $0.15/$100 for commercial valuation & $0.09/$100 for residential valuation (2012 valuations)
  32. 32. FY2014 Centro San Antonio Board of Directors • David Barnett Simon Group & Weston Centre • Bill Brendel Crockett Hotel • Diane Coliz Milam Building • Tom DeBrooke Credibility Sharing • Alfredo Flores Jr. Alamo Music • Priscilla Gonzaba (Sect’y/Treasurer) Rivercenter Mall • Stan McCormick Frost Bank • Jim Mery (Ex-Officio) City of San Antonio • Jim Quinn Marriott Hotels • Roland Polanco Delivery Market • June Reedy Resident • John Reinhart Hixon Properties • Nancy Russell (Chair) Cambridge Realty • Don Ryden Baptist Healthcare • Jack Suneson Marti’s • Tammy Peacock-Werline Hard Rock Cafe • Ben E. Brewer III (President) Centro San Antonio • Jimmy Richards (Operations) Centro San Antonio
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