Emotional Intelligence

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This presentation provides valuable information regarding your emotions and how they affect you in the work place. It helps you become "Emotionally Intelligent" so that you are more …

This presentation provides valuable information regarding your emotions and how they affect you in the work place. It helps you become "Emotionally Intelligent" so that you are more efficient and productive in the work place.

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  • 1. What is Emotional Intelligence? Emotional Intelligence is the collection of abilities that enables you to understand your emotions, motivation, and emotional triggers. Emotional Intelligence enables you to control and channel those internal forces for constructive purposes. Emotionally intelligent people have the ability to recognize the same internal forces with others and understand how those forces dictate their actions.
  • 2. Emotional Intelligence Researched by Beatrice Elizalde
  • 3. The brain’s biology affects a person’s emotions and performance at work. In addition, the brain’s biology also affects their ability to manage change, motivate themselves, and manage stress. The Brain
    • Brain Stem – Basic Functions
    • Temperature
    • Breathing
    • Heart Rate
    • Reflexes
    • Limbic Ring - Amygdala
    • Site of emotional memory
    • Site of learning
    • Answers question of human survival
    • ** **Fight or Flight?****
    • Neo Cortex
    • IQ resides here
    • Site of working memory
  • 4. The body produces different hormones that activate or hinder different parts of the brain or body. These hormones can intensify or diminish a person’s response. Hormones & Emotions
    • Emotions produce different hormones that can affect your energy levels:
    • Anger and fear increase energy for a physical response
    • **Fight or Flight**
    Takes 3-4 hours to clear
  • 5. Sadness Happiness Slows the body’s metabolism, which decreases the amount of energy produced Produces a chemical that suppresses the urge toward pessimism, fear, and anger. The chemical that the hormones produce effect your emotions
  • 6. The hormones that stress produces in the brain can be both beneficial and detrimental depending on their levels in the brain. When you have an acceptable amount of stress, the body stays sharp and productive, similar to the effect of happiness. Hormones and Stress
    • Physiological Manifestations:
    • Heartburn
    • Tension
    • Aches
    • Pains
    • Overstressed:
    • Short-term memory loss
    • Grogginess
    • Inaccuracy
    • Lack of productivity
    Acknowledging = Control of Emotion and physical manifestations
  • 7. The Brain and Change The brain’s biology affects change by producing thicker and quicker pathways, which increases the speed of execution of habit or action. These thicker pathways partially explain why change is difficult, why habits are difficult to break, and why certain responses seem to be uncomfortable.
  • 8. The Brain and Change In addition, the thicker pathways that the brain produces allow for increased and more accurate levels of productivity. When we can identify desired behaviors that we wish to internalize or repeat, we can make the brain’s biology work for us.
  • 9. Motivation is susceptible to the chemicals in your brain generated from your emotions as well as the strength of the pathways used. When you use consistently make choices to be motivated or driven, it’s easier for you to become motivated. When you choose to procrastinate, avoid topics, or become sidetracked, you increase the likelihood of losing control of your motivation.
  • 10. Why is Emotional Intelligence Important is the Workplace?
    • Maintaining productive work environment
    • Communication with feelings and beliefs
    • Respecting people’s emotions and positions
    • Understanding how emotions affect people’s actions
  • 11.
    • Adapt your personal communication style to the situation at hand
    • Avoiding inappropriate responses to stimuli
    • Motivation for yourself and others
    • Maintaining positive relationship with others
    • Understanding people’s emotional reactions
    Benefits of Emotional Intelligence
  • 12. How is Emotional Intelligence Applied in the Workplace?
    • General interactions
    • Assignments
    • Negotiations
    • Feedback
    • Productivity
    By using Emotional Intelligence you can choose words, nonverbal actions, and tones of voice that are appropriate for a given situation
  • 13. Leadership
    • Emotionally intelligent leaders have the ability to bring out the best in themselves and in their employees.
    • Understanding emotions and how to handle them enables an emotionally intelligent person to:
    • Resolve conflict
    • Implement change smoothly
    • Capitalize on team diversity
    • Infuse flexibility
    • Maintain open communication
  • 14. Leadership Strengths – Knowing Yourself
    • Knowing yourself: Set a good example with characteristics
      • Honesty : identify and admit your strengths, successes, weaknesses, mistakes, goals before you can adjust and improve those attributes
      • Control : your emotions. Controlling your emotions allows you to acknowledge your emotions and direct it productively.
      • Optimism : allows you to remain in control and flexible and helps overcome challenges. Expect the best outcome.
      • Attention to detail: is the ability to find the little things that irritate you. It helps you recognize the issue to be able to deal with it and be productive
      • Flexibility: is important for feedback and change. When you are flexible you are open for different viewpoints and ways to do things
      • Decisiveness: prevents a situation from proceeding under your control. Combined with flexibility, decisiveness allows you to change course when a mistake has been made
  • 15. What is ACLR? ACLR is Act, Concentrate, Look, Respond.
    • Act – Act like a good listener, a receiver of information
    • Concentrate – have an open mind and concentrate on what’s being said
    • Look – Look at the speaker, let your eyes help you listen. Listen in a way that demonstrates respect.
    • Respond – Respond by paraphrasing what the speaker said. “So what I hear you saying is…”
  • 16. Do’s
    • Probe for clarification
    • Listen for unvoiced emotions
    • Summarize well
    • Take it seriously (take listening seriously)
    • Let the other person tell it their own way
    • Ask for more detail until you understand
    • Use non-verbal cues to encourage the speaker
  • 17. Don’ts
    • Interrupt
    • Answer too soon
    • Feel the need to match the other person’s point
    • Editorialize (comment on every point)
    • Jump to conclusions
    • Only share your ideas
    • Answer your cell/pager
    • Talk to your neighbor
  • 18. Q & A