Communication Problem Solving


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A brief on DISC, communication and problem solving preferences and profiles.

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Communication Problem Solving

  1. 1. Growing Your Dream Doing Business in the New Millennium Communication – or Not "Nothing is as real as a dream. The world can change around you, but your dream will not. Responsibilities need not erase it. Duties need not obscure it. Because the dream is within you, no one can take it away." --Unknown
  2. 2. “ Whatever you believe or dream you can, begin it. Boldness has genius, power and magic in it.” Goethe
  3. 3. What Does It Take ? <ul><li>Aspirations… Inspired Motivation </li></ul><ul><li>Commitment… Service to Self & Others </li></ul><ul><li>Desire… Willing to give it ALL </li></ul><ul><li>Flexibility… Ability to hold on Nowhere </li></ul><ul><li>Knowledge… Of Self and Others </li></ul><ul><li>Strategy… Effective Use of Resources </li></ul><ul><li>Tools… Networks and Solutions </li></ul>Persistence and determination alone are omnipotent. Calvin Coolidge
  4. 4. DON'T MAKE ASSUMPTIONS Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, disappointment, and drama. With just this one commitment, you can completely transform your life. You build your reality on the thoughts you agree are true.
  5. 5. SELF- AWARENESS STRATEGIES <ul><li>1. Quit Treating Feelings as Good/Bad </li></ul><ul><li>2. Observe the Ripple </li></ul><ul><li>3. Lean into Your Discomfort </li></ul><ul><li>4. Feel Your Emotions Physically </li></ul><ul><li>5. Know Who / What Pushes Buttons </li></ul><ul><li>6. Watch Yourself Like a Hawk. </li></ul><ul><li>7. Keep a Journal about Your Emotions. </li></ul><ul><li>8. Don’t Be Fooled by a Bad Mood </li></ul><ul><li>9. Don’t Be Fooled by a Good Mood, Either </li></ul><ul><li>10. Stop and Ask Yourself </li></ul><ul><ul><li>Why You Do the Things You Do </li></ul></ul><ul><li>11. Visit Your Values </li></ul><ul><li>12. Check Yourself </li></ul><ul><li>13. Spot Your Emotions </li></ul><ul><ul><li>Books, Movies and Music </li></ul></ul><ul><li>14. Seek Feedback </li></ul><ul><li>15. Get to Know Yourself under Stress </li></ul>If it ain't broke, you just haven't looked hard enough. Fix it anyway. Tom Peters, Thriving on Chaos
  6. 6. Communication Conundrum <ul><li>Personal </li></ul><ul><ul><li>Friends, Lovers, Family </li></ul></ul><ul><li>Professional </li></ul><ul><ul><li>Clients, Vendors, Cohorts </li></ul></ul><ul><li>Self / Others </li></ul><ul><ul><li>Inner Dialog </li></ul></ul>55% 38% 7%
  7. 7. WHAT IS DISC? Behavior / Emotions NOT Education / Training NOT Skills / Experience NOT Values NOT Intelligence HOW WHY WHAT
  8. 8. What is DISC ? <ul><li>Disc is: </li></ul><ul><ul><li>A doorway of communication TO you </li></ul></ul><ul><ul><li>A method of action FROM you </li></ul></ul><ul><ul><li>The HOW of your actions </li></ul></ul><ul><li>Value of DISC </li></ul><ul><ul><li>Increased communication, understanding & appreciation </li></ul></ul><ul><ul><li>Decreased bias, judgment & prejudice </li></ul></ul><ul><li>Behavioral Goals </li></ul><ul><ul><li>Know self, Indentify others, Adapt </li></ul></ul><ul><li>Characteristics of DISC </li></ul><ul><ul><li>Observable, Universal, Silent, Neutral </li></ul></ul>
  9. 9. What matters… D I S C Results Interaction Trust Data D = 18% I = 28% S = 40% C = 14% C ompliance I nfluence D ominance S teadiness The future will occur when we are in the present. Johnny Cash
  10. 10. Communication & Problem- Solving Approach Evaluating Investigating Planning Critical Reacting Efficient Decisive Harsh Supporting Trusting Experimenting Appeasing Observing Reflecting Applying Avoiding Perceptions & Response
  11. 11. Business Environment Bold, aggressive actions. Challenging assignments. Expedites action. Authority to carry out responsibilities. Firm, quick decision making. Results-oriented. Change agent. Enthusiasm. Persuasive communicator. Results through people. Testing of new ideas. Competition with others. People contact. Solutions to “people problems”. Optimistic outlook. Verbalizes thoughts and ideas. Varied activities. Mobility. Teamwork. Coaching and counseling. Service to others. Harmonious work environment. Security. Assistance to customers. Logical thinking. Systematic routine. Closure. Relaxed pace. Team participation. Security. Task-orientation. Adherence to standards. Routine work. Guidelines to follow. Facts and data to analyze. Diplomacy & cooperation. High quality standards. Procedures to follow. Clean, tidy workstation. Safety and security. Accuracy. Analysis of facts and data. Creative and original thinking. Logical decisions. Studying and solving problems. Efficient methodology. Effective time-management. Fact-based solutions.
  12. 12. Connecting the Plan Thinking and Implementing Creative Ideas Getting Results Implementing and Fine-Tuning the Plan Getting Results through People Promoting Ideas Promoting and Implementing Ideas Implementing the Plan Natural & Adaptive Competencies
  13. 13. Solving Problems <ul><li>Requires Patience and Time </li></ul><ul><li>People Work in Areas of Strengths </li></ul><ul><li>Fosters Collaboration in Teambuilding </li></ul><ul><li>Experiment and Risk Mistakes </li></ul><ul><li>Search for Opportunities to Evolve </li></ul><ul><li>Recognize Individual Contributions </li></ul><ul><li>Educates and Validates in Process </li></ul>When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy. ~ Norman Vincent Peale
  14. 14. What have you learned… <ul><ul><li>Yourself ? </li></ul></ul><ul><ul><ul><li>Communication style </li></ul></ul></ul><ul><ul><ul><li>Adaptability/flexibility in listening </li></ul></ul></ul><ul><ul><ul><li>Problem-solving preferences </li></ul></ul></ul><ul><ul><li>Your Co-workers ? </li></ul></ul><ul><ul><ul><li>Communication styles </li></ul></ul></ul><ul><ul><ul><li>Problem-solving preferences </li></ul></ul></ul><ul><ul><ul><li>Creating a better team </li></ul></ul></ul><ul><ul><li>Your Organization? </li></ul></ul><ul><ul><ul><li>Recognize strong areas and capitalize </li></ul></ul></ul><ul><ul><ul><li>Awareness of need to adapt </li></ul></ul></ul><ul><ul><ul><li>Developing better organizational habits </li></ul></ul></ul><ul><ul><ul><li>Identifying trends of the workplace ‘vibe’ </li></ul></ul></ul><ul><ul><ul><li>Overcoming threats to productivity – areas of improvement </li></ul></ul></ul><ul><ul><ul><li>Using opportunities for team building/collaboration </li></ul></ul></ul><ul><ul><ul><li>Strategic plan development – fill in the gaps and grow </li></ul></ul></ul>&quot;It is in the shelter of each other that the people live.&quot; (Irish proverb)
  15. 15. Communication Process
  16. 16. CARESS - Listening <ul><li>Concentrate – focus on speaker </li></ul><ul><li>Acknowledge – eye contact </li></ul><ul><li>Respond – empathy-centered </li></ul><ul><ul><li>impression, emotion, context </li></ul></ul><ul><li>Exercise emotional control </li></ul><ul><li>Sensing – vocal & visual </li></ul><ul><li>Structure - verbal </li></ul>
  17. 17. Your Private DISC <ul><li>Just for today – w/ set appointment </li></ul><ul><ul><li>DISC Assessment - $100 retail </li></ul></ul><ul><ul><li>Coaching Sessions – 2 up to 2 hrs each ( $400 value ) </li></ul></ul><ul><ul><ul><li>Assessment Review, Analysis & Action Plan </li></ul></ul></ul><ul><li>Individual - $299 = 40% discount </li></ul>