Data Standardisation in the Public Sector

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This Presentation covers Getting Started, Business Drivers, Business Intelligence and the Role of an Enterprise Data Model.

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  • Data Standardisation in the Public Sector

    1. 1. Data Standardisation in the Public SectorBI in the Public Sector - Ark ConferenceBarry WilliamsPrincipal ConsultantDatabase AnswersJuly 10th. 2012 1
    2. 2. Data Standardisation in the Public Sector Overview• Business Drivers• Getting Started• Framework for BI and Performance Mgt• Enterprise Data Model• Data Standardisation Layer 2
    3. 3. Data Standardisation in the Public Sector Business Drivers• Typical Organisation has over 200 Legacy Systems• 300,000+ customers – Ethnic Origin Breakdown ? – Customers receiving multiple Services ?• Need Single View of the Customer• Standards are ESSENTIAL for BI 3
    4. 4. Data Standardisation in the Public Sector Getting Started• Identify Business Champions• Decide the Approach• Determine the Standards• Data Quality Audit 4
    5. 5. Data Standardisation in the Public Sector Getting Started (a)• Identify Business Champions • With Vision • High-Profile Service • Successful Track-Record 5
    6. 6. Data Standardisation in the Public Sector Getting Started (b)• Decide the Approach •Top-Down and/or Bottom-Up • POC or ‘Feasibility Study’ • Management Involvement • Success Criteria 6
    7. 7. Data Standardisation in the Public Sector Getting Started (c)• Determine the Standards •Easy where defined • LGSL /IPSV, BVPIs • Look for obvious Data Leaders • eg Social Services for Ethnic Origins • Create Glossary for Mapping •Aim for Buy-In 7
    8. 8. Data Standardisation in the Public Sector Getting Started (d)• Data Quality Audit • Sell the Importance • Prepare a Business Case • Carry out Enterprise-wide • Data Profiles suggest Standards • Obtain Buy-In from ‘Data Stewards’ 8
    9. 9. Data Standardisation in the Public SectorFramework for Performance Management Participants • Directors, Managers, Business Partners,etc.Policies and Procedures Performance Reporting• Best Practice • Traffic Lights• Contract Terms and Conditions • Key Performance Indicators• Job Specifications • BVPIs (Cognos Metrics)• Rules and Regulations • Drill-Down• Etc. • Reports, etc. Data Standardisation Layer • Enterprise Data Model • Single View of the Customer • LGSL (Cognos Decision Stream), etc. 9
    10. 10. Data Standardisation in the Public Sector Single View of the Customer• Requires Standards to Consolidate Data• Needs Customer Data Integration Software • eg DataFlux -www.dataflux.com/Implementations/CDI.asp Customer - Date - Standard Debt Type - Amount Business Council Tax Housing Parking Rent Rates Benefits Fines Arrears Overpayments 10
    11. 11. Data Standardisation in the Public Sector Building the Data Foundation• Each Stage builds on the previous one 5) BI Data Mart 4) Customer Services 3) Customer Master Index 2) Services - Directorate - Service Name 1) Properties - Gazetteer 11
    12. 12. Data Standardisation in the Public SectorEnterprise Data Model (EDM)• Comprehensive, Generic and Unique• A Standard way to integrate Customer Data• Property with Gazetteer, Services with LGSL• Over 200 Entities in 14 Functional Areas• Defines Data Standardisation Layer in SOA• Provides Foundation for Data Marts 12
    13. 13. Data Standardisation in the Public Sector EDM Diagram Extract Customer AreaProperty Area Service Delivery Area CustomerGeographic_Address - Organisation Service Catalogue(Std = Gazetteer LLPG) - Person (Std=LGSL/IPSV) Customer_Address_Occupancy Service_Request 13
    14. 14. Data Standardisation in the Public Sector Data Standardisation LayerCRM Self-Service Portal BI Data Marts- Customer Profiles - Enquiries - Social Services- Good/Bad Customers (SOA Tibco Portal Builder) - Street Environment - BVPIs, IEG Returns DATA STANDARDISATION LAYER - Mapping from Vendor-specific to Ealing Standards,(LGSL, e-GIF, Ethnic Origins, etc.) - Customer Master Index, Enterprise Data Model (SOA Tibco Smart Mapper and Master Data Management)Services Customers Customer Histories- ERDMS File Plan - Matches - Links to LOBs- LGSL / IPSV (Govt Standard)Reference Data Data Quality Audit- Ethnic Origins - Data Profiling Lines of Business- Vehicle Makes and Models - Gazetteer Validation (LOBs) 14
    15. 15. Data Standardisation in the Public Sector Mapping from Vendor to BI Data• Example from Street Environment Services BI Data Mart Vendor Code LGSL Code Service BVPI STC 580 Litter BV199a GRA 584 Graffiti BV199b FP 588 Fly-Posting BV199c FLY 587 Fly-Tipping BV199d 15
    16. 16. Data Standardisation in the Public Sector Debtors Warehouse Star Schema DW_Time_Periods Data Warehouse for Debtors Period Number The Total Amount of Debt can be Period Name analysed by Service, Date or Customer. Period End Date eg 10, Jan 2005, 31/01/05 DW_Debt_Amounts Record ID Date Account CreatedDW_Services Debt raised YTDService Name Revenue received YTDService Description Debt written-off YTD DW_Customer_AccountsDirectorate Debt outstanding per BU Account NumberStatus - eg School Percentage TargetBusiness Unit Percentage Actual Customer Group NameSection Name Red Amber Green Status Customer Addresseg Council Tax Amount 90 days and Under Customer Typeeg Housing Benefits Overpayment Amount 91-120 Days eg Person or Organisationeg Housing Rent Amount 121-150 Dayseg Mortgage Payment Amount 151-180 Dayseg Parking Fine Amount 181-210 Days Amount Over 211 Days Comments - What is the Over 211 day debt ? Comments - What is status/action on Over 211 day debt ? 16
    17. 17. Data Standardisation in the Public Sector Top-Level KPI Control Panel (1)• Clickable Control Panel showing Traffic Lights 17
    18. 18. Data Standardisation in the Public Sector Top-Level KPI Control Panel (2)• Clickable Control Panel is in left-hand corner 18
    19. 19. Data Standardisation in the Public Sector Area-Level Display LB Ealing Licence no. LA100019807 2006 19
    20. 20. Data Standardisation in the Public SectorLocal Area-Level Display LB Ealing Licence no. LA100019807 2006 20
    21. 21. Data Standardisation in the Public Sector Street-Level Display LB Ealing Licence no. LA100019807 2006 21
    22. 22. Data Standardisation in the Public Sector Next Steps• Add to Customer Master Index & CRM• Define Templates for Proof of Concepts• Create KM Communities of Practice• Formalise Standardisation of Best Practice 22

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