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Sustainable Brands – Culture Building
Richard Barrett
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
2
CULTURE AND BRAND ARE TWO SIDE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
3
THE BIG MESSAGE
IF YOU WANT TO...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
4
MY SPEECH TODAY
HOW TO BUILD, ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
5
Available in
July 2014
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
6
Richard Barrett has made
extra...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
7
THE BIG QUESTION
WHY ARE VALUE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
8
S&P 500
Average
Annualized
Ret...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
9
The Top 40 Best Companies to W...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
10
GtG
Average
Annualized
Return...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
11
Abbott Laboratories
Abbott La...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
12
“Culture eats strategy for br...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
13
THE DIFFERENCE BETWEEN THE BE...
Leadership, Values and Excellence
Peters and Waterman, “In Search of Excellence:
Lessons from America’s best run companies...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
15
AT ANY GIVEN MOMENT IN TIME, ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
16
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
17
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
18
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
19
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
20
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
21
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
22
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
23
Levels of Consciousness
Survi...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
24
The Shift from “I” to “We”
Se...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
25
SEPARATION AND ISOLATION COMM...
The Three Mantras of
Organizational Performance
Cultural Capital is the new frontier of
competitive advantage.
Mantras Imp...
Stages in the Development of Personal Consciousness
Positive Focus / Excessive Focus
Service
Makingadifference
Internal Co...
Positive Focus / Excessive Focus
Financial Stability
Shareholdervalue,organisationalgrowth,
employeehealth,safety.Control,...
The Values Survey
Three Questions:
PERSONAL VALUES
Which of the following values and behaviours most reflect who you are?
...
Placement of Values by Level
Top Ten Values
1. tradition (L) (59)
2. diversity (54)
3. control (L) (53)
4. goals orientati...
Distribution of Values by Level
Current Culture 100 Employees
11%
1
2
3
4
5
6
7
Cultural
Entropy
Service
Makingadifference...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
32
Entropy and Engagement
Cultur...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
33
What is Cultural Entropy?
The...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
34
Cultural entropy is a functio...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
35
What is Personal Entropy?
Per...
Example of Cultural Evolution
SA Bank: Group (2011)
Level 7
Level 6
Level 5
Level 4
Level 3
Level 2
Level 1
Personal Values Current Culture Values Desir...
1%
0%
1%
5%
16%
16%
26%
4%
7%
24%
0% 20% 40%
1
2
3
4
5
6
7
3%
3%
5%
5%
11%
20%
13%
14%
6%
20%
0% 20% 40%
1
2
3
4
5
6
7
1%
...
Entropy 14%Entropy 25% Entropy 19% Entropy 17%
SA Bank: Current Culture Evolution
1. cost-consciousness
2. profit
3. accou...
Entropy 14% Entropy 13% Entropy 13% Entropy 11%
SA Bank: Current Culture Evolution
2009 2010 2011
6 matches6 matches6 matc...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
41
Evolution of Number of Survey...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
42
Cultural Entropy Evolution
En...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
43
Revenue Evolution
0%
5%
10%
1...
0%
5%
10%
15%
20%
25%
30%
0
200
400
600
800
1000
1200
2005 2006 2007 2008 2009 2010 2011 2012
Revenue per Capita Cultural ...
0%
5%
10%
15%
20%
25%
30%
0
5000
10000
15000
20000
2005 2006 2007 2008 2009 2010 2011 2012
Share Price Cutlural Entropy
Sh...
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Sustainable brands culture building

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  1. 1. Sustainable Brands – Culture Building Richard Barrett
  2. 2. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 2 CULTURE AND BRAND ARE TWO SIDES OF THE SAME COIN Employee Perspective Customer Perspective Who you are on the inside, looks a lot like who you are on the outside CULTURE BRAND
  3. 3. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 3 THE BIG MESSAGE IF YOU WANT TO BUILD A SUSTAINABLE BRAND THEN YOU NEED TO BUILD A VALUES-DRIVEN CULTURE.
  4. 4. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 4 MY SPEECH TODAY HOW TO BUILD, MEASURE AND MANAGE A VALUES-DRIVEN CULTURE
  5. 5. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 5 Available in July 2014
  6. 6. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 6 Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frameworks for measuring culture and enabling whole system change are elegant. His reservoir of knowledge is vast and his connection to timeless wisdom is profound. Raj Sisodia Co-founder and co-chairman of Conscious Capitalism Inc. and Professor of Marketing at Bentley University
  7. 7. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 7 THE BIG QUESTION WHY ARE VALUES-DRIVEN ORGANISATIONS THE MOST SUCCESSFUL SUSTAINABLE ORGANISATIONS ON THE PLANET? WHAT DO THEY FOCUS ON? WHAT MAKES THEM SUCCESSFUL? THEY CARE ABOUT THE NEEDS OF THEIR PEOPLE
  8. 8. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 8 S&P 500 Average Annualized Return 16.39% Average Annualized Return 4.12% BCWF The Best Companies to Work For engender high levels of employee engagement and commitment, because the leaders of these organisations focus on meeting employee’s basic needs and satisfying their growth needs: they focus on helping their employees feel happy and find meaning in their work. The Top 40 Best Companies to Work For (USA)
  9. 9. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 9 The Top 40 Best Companies to Work For (USA) Adobe Systems Inc. Adobe Systems Inc. Aflac Inc. Amazon.com Inc. American Express Co. Autodesk Inc. Build-A-Bear Workshop Inc. Capital Trust Inc. Class A. Chesapeake Energy Corp. Devon Energy Corp. Dreamworks Animation SKG Inc. EOG Resources FactSet Research Systems Inc. General Mills Inc. Goldman Sachs Group Inc. Goldman Sachs Group Inc. Google Inc. Class A. Hasbro, Inc. Intel Corp. Intuit Inc. Marriott International Inc. Mattel Inc. Medical Properties Trust Inc. Men’s Wearhouse Microsoft Corp. National Instruments Corp. NetApp Inc. Nordstrom Inc. Novo Nordisk, A/S ADR Novo Nordisk, A/S ADR Nustar Energy, L.P. Publix Super Mkts, Inc. Qualcomm Inc. Rackspace Hosting Inc. Salesforce.com Inc. Southern Michigan Bankcorp. St Jude Medical, Inc. Starbucks Corporation Stryker Corporation SVB Financial Group Ultimate Software Group, Inc. Umpqua Holdings Corporation Whole Food Markets, Inc.
  10. 10. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 10 GtG Average Annualized Return 5.32% S&P 500 Average Annualized Return 4.12% $60m $100m $140m $180m PortfolioValue 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 20m The 10 Good to Great Companies (Jim Collins) The seven characteristics Collins identified in the so-called Good to Great companies, on their own, are not sufficient for long-term success. Focusing on the needs of your employees and the culture of the company are more important.
  11. 11. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 11 Abbott Laboratories Abbott Laboratories *Circuit City **Fannie Mae Gillette Company Kimberly-Clark Kimberley-Clark Kroger Co. Nucor Corp. Philip Morris International Inc. Pitney Bowes Inc. Pitney Bowes Inc. Walgreen Company ***Wells Fargo & Co. * No longer trading. ** Involved in a home mortgage scandal. *** Received $25 billion bailout from the Troubled Asset Relief Program (TARP) as part of the United States government’s response to the subprime mortgage crisis of 2008. The 10 Good to Great Companies
  12. 12. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 12 “Culture eats strategy for breakfast.” “No matter how far reaching the vision or how brilliant the strategy, neither will be realized if it is not supported by the organisational culture.” Luther Johnson Peter Drucker
  13. 13. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 13 THE DIFFERENCE BETWEEN THE BEST COMPANIES TO WORK FOR AND OTHER COMPANIES IS THE LEADERS CARE ABOUT THE NEEDS OF THEIR EMPLOYEES: THEY CARE ABOUT WHAT THEIR EMPLOYEES VALUE
  14. 14. Leadership, Values and Excellence Peters and Waterman, “In Search of Excellence: Lessons from America’s best run companies”, 1983 Clarifying the value system and breathing life into it are the greatest contributions a leader can make. Tom Peters
  15. 15. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 15 AT ANY GIVEN MOMENT IN TIME, the values that are most important to us are a the needs of the stage of psychological development we have reached and the unmet needs of the stages of psychological development we have passed through but haven not yet mastered. Our needs (what we value) have always been, and always will be the principal drivers of our behaviors and actions. What motivates employees is the satisfaction of their needs.
  16. 16. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 16 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  17. 17. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 17 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  18. 18. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 18 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  19. 19. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 19 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  20. 20. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 20 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  21. 21. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 21 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  22. 22. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 22 Stages of Psychological Development Surviving: Staying alive and healthy in the best possible conditions. Conforming: Keeping safe and secure by staying loyal to your family, kin and culture. Differentiating: Distinguishing yourself from the crowd by honing your skills and talents. Individuating: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Self-actualizing: Becoming more fully who you are by leading a values- and purpose-driven life. Integrating: Aligning with others who share the same values and purpose to create a better world. Serving: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. EvolutionofPersonalConsciousness
  23. 23. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 23 Levels of Consciousness Survival: Staying alive and healthy in the best possible conditions. Relationship: Keeping safe and secure by staying loyal to your family, kin and culture. Self-esteem: Distinguishing yourself from the crowd by honing your skills and talents. Transformation: Letting go of the aspects of your parental and cultural conditioning that no longer serve you. Internal Cohesion: Becoming more fully who you are by leading a values- and purpose-driven life. Making a difference: Aligning with others who share the same values and purpose to create a better world. Service: Fulfilling your destiny by caring for the well-being of humanity and/or the planet. Survival, safety, control, financial stability, wealth, job security, health. Belonging, friendship, loyalty, caring, respect, tradition, harmony. Excellence, status, pride , recognition, achievement, continuous improvement. Autonomy, challenges, adaptability, accountability, continuous learning, adventure, independence. Meaning, purpose, integrity, fairness, commitment, creativity, trust, transparency. Making a difference, coaching, mentoring, collaboration, empathy, sustainability. Compassion, humility, future generations, ecology, social justice, service. WHAT WE VALUE
  24. 24. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 24 The Shift from “I” to “We” Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival COMMON GOOD (WE) SELF INTEREST (I) TRANSFORMATION EvolutionofPersonalConsciousness
  25. 25. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 25 SEPARATION AND ISOLATION COMMUNITY AND COHESION
  26. 26. The Three Mantras of Organizational Performance Cultural Capital is the new frontier of competitive advantage. Mantras Implications The Culture of an organizations is a reflection of leadership consciousness Measurement matters. If you can measure consciousness, you can manage it. Who you are and what your organization stands for is vitally important. Organizational transformation begins with the personal transformation of the leaders You can make the evolution of consciousness, conscious Focus on Vision, Mission and Values Begins with Self Leadership Measure and Map the Values
  27. 27. Stages in the Development of Personal Consciousness Positive Focus / Excessive Focus Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival Financial Security & Safety Creating a safe secure environment for self and significant others. Control, greed , … Belonging Feeling a personal sense of belonging, feeling loved by self and others. Being liked, blame, … Self-worth Feeling a positive sense of pride in self and ability to manage your life. Power, status, … Personal Growth Understandingyourdeepestmotivations,experiencingresponsible freedombylettinggoofyourfears Finding Personal Meaning Uncovering your sense of purpose and creating a vision for the future you want to create Collaborating with Partners Working with others to make a positive difference by actively implementing your purpose and vision Service to Humanity and the Planet Devoting your life in self-less service to your purpose and vision
  28. 28. Positive Focus / Excessive Focus Financial Stability Shareholdervalue,organisationalgrowth, employeehealth,safety.Control,corruption,greed,… Belonging Loyalty, open communication, customer satisfaction, friendship. Manipulation, blame, … High Performance Systems, processes, quality, best practices, pride in performance. Bureaucracy, complacency, … Continuous Renewal and Learning Accountability, adaptability, empowerment, teamwork, goals orientation, personal growth Building Corporate Community Shared values, vision, commitment, integrity, trust, passion, creativity, openness, transparency Strategic Alliances and Partnerships Environmental awareness, community involvement, employee fulfillment, coaching/mentoring Service To Humanity And The Planet Social responsibility, future generations, long-term perspective, ethics, compassion, humility Stages in the Development of Organizational Consciousness Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival
  29. 29. The Values Survey Three Questions: PERSONAL VALUES Which of the following values and behaviours most reflect who you are? Pick ten. CURRENT CULTURE Which of the following values/behaviours most reflect how your organisation currently operates? Pick ten. DESIRED CULTURE Which of the following values/behaviours most reflect how you would like your organisation to operate? Pick ten.
  30. 30. Placement of Values by Level Top Ten Values 1. tradition (L) (59) 2. diversity (54) 3. control (L) (53) 4. goals orientation (46) 5. knowledge (43) 6. creativity (42) 7. productivity (37) 8. image (L) (36) 9. profit (36) 10. open communication (31) 10 42 5 7 9 6 8 3 110 Current Culture 100 Employees Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival
  31. 31. Distribution of Values by Level Current Culture 100 Employees 11% 1 2 3 4 5 6 7 Cultural Entropy Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival
  32. 32. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 32 Entropy and Engagement Cultural entropy significantly impacts employee engagement. 25% 35% 45% 55% 65% 75% 85% 0% 5% 10% 15% 20% 25% 30% Cultural Entropy EmployeeEngagement Research carried out in 163 organisations in Australia by Hewitt Associates and the Barrett Values Centre in 2008. Low Entropy = High Engagement High Entropy = Low Engagement
  33. 33. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 33 What is Cultural Entropy? The amount of energy that is consumed in an organisation doing unnecessary or unproductive work that does not add value. It is a measure of the conflict, friction and frustration that employees encounter in their day-to-day activities that prevent the organisation from operating at peak performance.
  34. 34. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 34 Cultural entropy is a function of the personal entropy of the current leaders of an organisation and institutional legacy of past leaders as embedded in the structures, systems, policies and procedures. How Does Cultural Entropy Arise?
  35. 35. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 35 What is Personal Entropy? Personal entropy is the amount of fear-driven energy that a person expresses in his or her day- to-day interactions with other people. It is a measure of a lack of a person’s lack of personal mastery skills. Fear-driven energy arises from the conscious and subconscious fear-based beliefs of the ego about meeting its deficiency needs.
  36. 36. Example of Cultural Evolution
  37. 37. SA Bank: Group (2011) Level 7 Level 6 Level 5 Level 4 Level 3 Level 2 Level 1 Personal Values Current Culture Values Desired Culture Values IRS (P)= 6-4-0 | IRS (L)= 0-0-0 IROS (P)= 2-2-5-1 | IROS (L)= 0-0-0-0 IROS (P)= 3-3-4-0 | IROS (L)= 0-0-0-0 Matches PV - CC 2 CC - DC 6 PV - DC 4 Health Index (PL) PV: 10-0 CC: 10-0 DC: 10-0 1. accountability 8576 4(R) 2. honesty 6133 5(I) 3. commitment 5221 5(I) 4. respect 4420 2(R) 5. family 4057 2(R) 6. integrity 4023 5(I) 7. caring 3568 2(R) 8. balance (home/work) 3526 4(I) 9. responsibility 3279 4(I) 10. efficiency 3085 3(I) 1. accountability 5464 4(R) 2. client-driven 4571 6(O) 3. client satisfaction 3486 2(O) 4. brand reputation 2740 3(O) 5. achievement 2491 3(I) 6. teamwork 2408 4(R) 7. environmental awareness 2372 6(S) 8. commitment 2263 5(I) 9. being the best 2218 3(O) 10. cost-consciousness 2187 3(O) 1. accountability 6987 4(R) 2. balance (home/work) 4183 4(O) 3. client-driven 3864 6(O) 4. client satisfaction 3742 2(O) 5. employee recognition 3297 2(R) 6. honesty 3053 5(I) 7. commitment 2953 5(I) 8. achievement 2809 3(I) 9. teamwork 2744 4(R) 10. employee satisfaction 2687 2(O) Values Plot Copyright 2011 Barrett Values Centre April 2011 Black Underline = PV & CC Orange = CC & DC P = Positive L = Potentially Limiting I = Individual O = Organizational Orange = PV, CC & DC Blue = PV & DC (white circle) R = Relationship S = Societal
  38. 38. 1% 0% 1% 5% 16% 16% 26% 4% 7% 24% 0% 20% 40% 1 2 3 4 5 6 7 3% 3% 5% 5% 11% 20% 13% 14% 6% 20% 0% 20% 40% 1 2 3 4 5 6 7 1% 0% 0% 5% 15% 16% 21% 12% 5% 25% 0% 20% 40% 1 2 3 4 5 6 7 SA Bank: Group (2011) C T S Values Distribution Copyright 2011 Barrett Values Centre April 2011 C = Common Good T = Transformation S = Self-Interest Positive Values Potentially Limiting Values CTS = 37-24-39 Entropy = 2% CTS = 33-20-47 Entropy = 11% CTS = 38-25-37 Entropy = 1% Personal Values Current Culture Values Desired Culture Values
  39. 39. Entropy 14%Entropy 25% Entropy 19% Entropy 17% SA Bank: Current Culture Evolution 1. cost-consciousness 2. profit 3. accountability 4. community involvement 5. client-driven 6. process-driven 7. bureaucracy (L) 8. results orientation 9. client satisfaction 10. silo mentality (L) 2005 1. cost-consciousness 2. accountability 3. client-driven 4. client satisfaction 5. results orientation 6. performance driven 7. profit 8. bureaucracy (L) 9. teamwork 10. community involvement 2006 1. client-driven 2. accountability 3. client satisfaction 4. cost-consciousness 5. community involvement 6. performance driven 7. profit 8. achievement 9. being the best 10. results orientation 2007 2008 1. accountability 2. client-driven 3. client satisfaction 4. community involvement 5. achievement 6. cost-consciousness 7. teamwork 8. performance driven 9. being the best 10. delivery 4 matches4 matches3 matches 5 matches
  40. 40. Entropy 14% Entropy 13% Entropy 13% Entropy 11% SA Bank: Current Culture Evolution 2009 2010 2011 6 matches6 matches6 matches 1. accountability 2. client-driven 3. client satisfaction 4. cost-consciousness 5. community involvement 6. achievement 7. teamwork 8. employee recognition 9. being the best 10. performance driven 1. accountability 2. client satisfaction 3. client-driven 4. teamwork 5. brand reputation 6. being the best 7. achievement 8. commitment 9. community involvement 10. cost-consciousness 1. accountability 2. client-driven 3. client satisfaction 4. brand reputation 5. achievement 6. teamwork 7. environmental awareness 8. commitment 9. being the best 10. cost-consciousness
  41. 41. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 41 Evolution of Number of Survey Participants 8% 25% 38% 51% 67% 73% 77% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 2005 2006 2007 2008 2009 2010 2011 2012 Percentage of employees voluntarily participating in the values assessment grew significantly each year as people realized that the leaders of the organisation were not just paying attention to the results of the assessment, but were taking actions to reduce cultural entropy and increase the values and mission alignment every year.
  42. 42. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 42 Cultural Entropy Evolution Entropy risk bands 0 -10% Healthy functioning 11-20% Some problems 21-30% Significant problems 31-40% Serious situation 41%+ Critical situation Entropy reduction led to improved performance through increased employee engagement—increased revenues, productivity, share price, etc. Working toward entropy of 10% will result in healthy functioning of the organisation and improved staff morale. 25% 19% 17% 14% 13% 13% 11% 10% 0% 5% 10% 15% 20% 25% 30% 2005 2006 2007 2008 2009 2010 2011 2012 Cutlural Entropy
  43. 43. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 43 Revenue Evolution 0% 5% 10% 15% 20% 25% 30% 0 5000 10000 15000 20000 25000 30000 35000 2005 2006 2007 2008 2009 2010 2011 2012 Revenue Cultural Entropy Total revenue increases as cultural entropy falls. Global Economic Meltdown
  44. 44. 0% 5% 10% 15% 20% 25% 30% 0 200 400 600 800 1000 1200 2005 2006 2007 2008 2009 2010 2011 2012 Revenue per Capita Cultural Entropy Revenue per capita increases as cultural entropy falls. Productivity Evolution Global Economic Meltdown
  45. 45. 0% 5% 10% 15% 20% 25% 30% 0 5000 10000 15000 20000 2005 2006 2007 2008 2009 2010 2011 2012 Share Price Cutlural Entropy Share price (cents) increases as cultural entropy falls. Low entropy organisations are extremely resilient. Share Price Evolution Global Economic Meltdown
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