New Workforce Solutions for a Challenging Economy

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

0 comments

Post a comment

    Post a comment
    Embed Video
    Edit your comment Cancel

    Notes on slide 1

    Leslie welcomes everyone to the session and goes over the rules on how to work with the system. Polling questions, asking questions via the chat feature, etc.

    2 Favorites

    New Workforce Solutions for a Challenging Economy - Presentation Transcript

    1. New Workforce Solutions for a Challenging Economy Let’s Start with Trust presented by Kathy Yeager, Contract Training Edge & Cynthia Olmstead, TrustWorks Group, Inc. Your host: Leslie Larrabee Entrepreneurial Endeavours in Education www.trustworksgroup.com
    2. For More Information
      • Kathy Yeager
      • Contract Training Edge
      • 913-593-5347 – cell
      • [email_address]
      • www.ctedge.net
      Cynthia Olmstead TrustWorks Group, Inc. 619-295-5678 [email_address] www.trustworksgroup.com Moderated by: Leslie Larrabee Entrepreneurial Endeavours in Education 760-777-1816 [email_address] New Workforce Solutions for a Challenging Economy
    3. Today’s Agenda
      • Selling Solutions – Why it is so Critical
      • Repositioning Yourself as a Solutions Provider
      • Why/How to Start with Trust
      www.trustworksgroup.com
    4. Solution Selling
      • Listens for need
      • Asks probing questions
      • Understands the issues of the company
      • Is proactive in approach
      • Creates a blended solution
      • Doesn’t show a catalog to sell training
      • Isn’t an “order taker”
      www.trustworksgroup.com
    5. Why Start with Trust?
      • Lack of trust can erode a company
      • Without trust, individuals and teams cannot achieve the high returns that lead to productivity and profitability
      • Expand offerings
      • Increases bottom line
      • Positions you as a trusted advisor rather than a Continuing Education salesperson
      www.trustworksgroup.com
    6. The Solutions Approach – Probing for Need
      • How do team members support each other?
      • Are employees working well together?
      • How open is communication?
      • Are you achieving your performance goals?
      • How would you rate the level of trust within the organization?
      www.trustworksgroup.com
    7. Indicators of Need for a Trust-Based Solution
      • Lack of commitment
      • Poor communication
      • Low morale
      • Closed relationships
      • Backstabbing
      • Low employee retention
      • Information withheld
      • Unresolved conflicts
      www.trustworksgroup.com
    8. Trust is the Driver
      • Jobs are tight
      • Employees holding on for dear life
      • Need to keep productivity high
      • Must have a work environment where everyone is pulling together
      • Trust must be in the driver’s seat
      www.trustworksgroup.com
    9. Trust and Tough Times
      • How is trust built during economic down times?
      www.trustworksgroup.com
    10. Workforce wants …
      • Clear, honest information
      • Knowledge of short / long term plans
      • Assurance …
      www.trustworksgroup.com
        • PERCEPTIONS
        • BEHAVIORS
      How is Trust Formed? New Workforce Solutions for a Challenging Economy www.trustworksgroup.com
    11. Building an Environment of Trust
      • What does trust look like?
      • Means different things to different people …
      • Building trust means we need to have a common way to talk about it and rebuild it where and if eroded.
      • Trust Busters and Trust Boosters
      www.trustworksgroup.com
    12. TrustWorks ! ® Model – New Workforce Solutions for a Challenging Economy The ABCDs of Trust a Able b c d Believable Connected Dependable Demonstrate Competence Act with Integrity Care about Others Maintain Reliability ELEMENTS COMPONENTS
    13. Solution Selling
      • Listens for need
      • Asks probing questions
      • Understands the issues of the company
      • Is proactive in approach
      • Creates a blended solution
      • Doesn’t show a catalog to sell training
      • Isn’t an “order taker”
      www.trustworksgroup.com
    14. How to Utilize Solution Selling
      • Offer solutions that integrate training, consulting and services
      • Act as an advisor to improve profits, increase productivity or reduce costs
      • Don’t show … Listen!
      • Determine need first
      • Identify success indicators
      • Create proposals containing solutions to uncovered needs
      www.trustworksgroup.com
    15. Positioned to Sell Solutions
      • One-stop provider of services
      • Good brand in the community
      • Sales makes proactive sales calls to the “right” prospects
      • Responsive to the company’s need
      • Delivers solutions through multiple consultants and vendors
      www.trustworksgroup.com
    16. Toolkit of Solutions
      • Training
      • Consulting
      • Coaching
      • Performance Improvement
      • Assessment
      • Certificate Programs
      • Packaged solutions
      www.trustworksgroup.com
    17. Adding Trust to your Tool Kit
      • Solution to a need —not just a seminar
      • Can build this in with other solutions you propose to the company
      • Uncover need and symptoms of the organization
      • Prescribe when appropriate
      www.trustworksgroup.com
    18. Trust-Based Workforce Solutions
      • WD-40’s Global Work Force
        • Challenge: Global leadership team in Asia, Australia, Europe, Middle East, USA
        • Need: Common way to talk about issues impacting trust between departments and regions
        • Solutions: Conducted a one day session; on-going coaching with leadership
        • Lasting Outcomes:
          • CEO uses the ABCD Model as format for discussions with his leaders
          • Leaders use the language with their teams
      www.trustworksgroup.com
    19. Trust-Based Workforce Solutions
      • Community College Continuing Education Unit
        • Challenge: Low morale and lack of communication
        • Need: Stronger relationships between Administration and Faculty
        • Solutions: Conducted a one day session; Trust Nuggets reinforced trust behaviors
        • Lasting Outcomes: Common language created a “safe way” to address issues impacting trust
      www.trustworksgroup.com
    20. Trust-Based Workforce Solutions
      • Corporate Client Regional Sales Division
        • Challenge: High turnover
        • Need: Research found relationship with Regional Managers and Sales Reps needed strengthening
        • Solutions: Sessions focused on building trust behaviors with Regional Managers; TrustWorks 360 Feedback Tool was catalyst
        • Lasting Outcomes: Retention significantly improved
      www.trustworksgroup.com
    21. Other Examples of Lasting Outcomes
      • Increased understanding of different perceptions of situations
      • Stronger team work
      • Better communication between departments
      • Greater work effort due to happier workers
      • Employee retention
      • Increased productivity
      www.trustworksgroup.com
    22. Tools for your Toolkit
      • Leader as Trust Builder ™
      • Myself as Trust Builder ™
      • Great Teams ™
      • Facilitator Kits
      • Participant Kits
      • Assessments
      • Support Tools
      On-line 360 Assessments Pace Palette ™ New Workforce Solutions for a Challenging Economy www.trustworksgroup.com
    23. How to Add TrustWorks Solutions to your Toolkit
      • 1. Order TrustWorks Tools online anytime at www.trustworksgroup.com
      • 2. Call 1-866-801-5678 to sign up as a TrustWorks Provider
      • 3. Have a Certified TrustWorks Facilitator conduct your program
      • 4. Get Certified ! - Facilitator Certification and Solutions Integration Training January 20 – 23, 2009 San Diego, CA
    24. For More Information
      • Kathy Yeager
      • Contract Training Edge
      • 913-593-5347 – cell
      • [email_address]
      • www.ctedge.net
      Get Certified ! Trustworks Facilitator Certification and Solutions Integration Training January 20 – 23, 2009 San Diego, CA Cynthia Olmstead TrustWorks Group, Inc. 619-295-5678 [email_address] www.trustworksgroup.com Moderated by: Leslie Larrabee Entrepreneurial Endeavours in Education 760-777-1816 [email_address] New Workforce Solutions for a Challenging Economy Thank you!

    + Barbara DorrisBarbara Dorris, 7 months ago

    custom

    530 views, 2 favs, 1 embeds more stats

    Let's Start with Trust. Solutions for community col more

    More Info

    © All Rights Reserved

    Go to text version
    • Total Views 530
      • 529 on SlideShare
      • 1 from embeds
    • Comments 0
    • Favorites 2
    • Downloads 27
    Most viewed embeds
    • 1 views on http://www.slideshare.net

    more

    All embeds
    • 1 views on http://www.slideshare.net

    less

    Flagged as inappropriate Flag as inappropriate
    Flag as innappropriate

    Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

    Cancel

    Categories