When should we engage online?

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These slide are part of a much longer slide set I use to illustrate the various ways that online communty engagement tools can be used strategically.

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When should we engage online?

  1. 1. When should we engage online?
  2. 2. LISTEN Before you put pen fo paper. Bang%Tab| e%
  3. 3. TESTING Droff policies, s’rro’regies, ond ideos. Bangflablefi
  4. 4. TARGETED CONVERSATIONS Wi’rh small identified groups. Bang. %.Table%
  5. 5. CONTINUOUS MONITORING Of service performance, and communify issues. Bang: Tab| e%
  6. 6. PRODUCT DEVELOPMENT Use fhe crowd fo creofe innovofion. Bangifablefi
  7. 7. OPEN FEEDBACK Loosen up. Lef your communify own fhe online spoce. Bangflablefgfi

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