Does Online Community Engagement Work for Local Government
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Does Online Community Engagement Work for Local Government

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If you want to listen to the talk it is available at: http://audio.lgwebnetwork.org/MattCrozier.mp3

If you want to listen to the talk it is available at: http://audio.lgwebnetwork.org/MattCrozier.mp3

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  • Randwick – campaigningPort Maq – promotion of a brandMultiple hubs – warringahMelton – youthHoldfast – Surveys and forums

Does Online Community Engagement Work for Local Government Does Online Community Engagement Work for Local Government Presentation Transcript

  • Hot Local Topic
    Built up database
    Stopped unofficial sites gaining traction in the community
    Hornsby Housing
    Strategy
    www.bangthetable.com/
    hornsbyhousing
    35,300 Visits
    9,200 Visitors
    1,148 Comments
    1,444 Docs Downloaded
  • Unique
    LightRail to Randwick
    Unique project branding
    Campaigning on a key local issue
    www.yoursayrandwick.com.au/lightrail
    28,137 Visits
    7,435 Visitors
    208Comments (still live)
    4,733 Docs Downloaded
  • Your Say Warringah
    Consistent approach to online engagement
    Compliments traditional engagement activities
    Over 25 projects
    Always something going on
    www.yoursaywarringah.com.au
    18 Months
    90,000 Visits
    18,500 Visitors
    2097 Comments
    23,606 Docs Downloaded
  • Parallel Issues
    Blue Mountains Council ran nine consultations online in quick succession and in parallel to drive traffic from high interest issues through to lower interest projects when they launched have your say Blue Mountains.
    www.haveyoursaybluemountains.com.au
    16,364 Site Visits
    3,780 Visitors
    46,816 Page Views
    Comments
    In the Launch Period
  • Sydney Harbour National Park Plan of Management
    Building a community through:
    • Regular site changes and updates
    • New things to discuss
    • New Videos and information
    • Regular emails to participants
    • Open discussion- but issue with expectations here.
    Community Building
    Local Engagement that brought people back to the site on a regular basis over almost 2 years.
    www.sydneyharbourpom.net.au
    60,000 Visits
    14,126 Visitors
    12,109 Downloads
    333 Comments
  • Demonstrable responsiveness
    “Hi Chookman,
    A 2 bin system achieves the same reduction to landfill as the 3 bin system - it recycles the general waste and turns it into a compost through an alternative waste treatment system. The benefit with a 2 bin system is people don't need to sort their food waste from everything else in their general kitchen bin, it remains business as usual, which caters to those people who are reluctant to make the effort to do this sorting.”
    The Lake Macquarie Council waste management team made 62 comments on their own forum to either respond, thank or follow up on participant comments.
    www.haveyoursaylakemac.net.au
    5968 Site Visits
    1966 Visitors
    286 Comments
  • Knowledgeable Facilitators
    Knowledge specialist facilitators prompted participants to dig deeper in the Yarra Ranges Art in Public Places Consultation.
    www.yarrarangesviews.com.au
    2,400 Visits
    600 Visitors
    248 Comments
    8 Average per Participant
    28/220 Comment/Reply Ratio
  • Open
    Questions
    Open Question
    What are your thoughts on the best way to structure the entry fee and what do you think would be an appropriate charge?
    Open Question
    Do you have a view on the best way for recreational swimmers, club swimmers and lap swimmers to share the 25m and 50m pools?
    Open Question
    What new facility would you like to see incorporated into the complex should extra funding become available?
    Broken Hill City Council got a thoughtful response to its Aquatic Centre consultation by asking a series of open questions.
    www.bangthetable.com/brokenhillpool
    9,200 Visits
    2,800 Visitors
    92 Comments
  • Appreciative
    Questions
    Appreciative Question
    What are three things you like to do in the City of Melville and why?
    Appreciative Question
    What ideas do you have to enhance the quality of life in our local community?
    Appreciative Question
    When people visit, what are you proud to show them in your local community and why?
    The City of
    Melville’s community development team asked their community to think positively to help inform their cultural plan.
    www.werelisteningmelville.com.au
    2097 Site Visits
    809 Visitors
    146 Comments
  • Is an offence that only risks a high level of harm more or less serious than an offence that actually causes a lower level of harm?
    Scenario 1David throws a rock off a freeway overpass into moving traffic. The rock narrowly misses the windscreen of a car and bounces to the side of the road. No one is physically injured.
    Scenario 2 David punches Victor once in the face, intending to injure him, Victor’s face is bruised.
    Scenario Based Questions
    Scenario based questions prompt participants to respond deeply to complex issues and provokes thoughtful dialogue.
    www.talksentencing.vic.gov.au
    Visits
    1440 Visitors
    218 Comments