Baltic Ground Services


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Baltic Ground Services (BGS) provides passenger and aircraft ground handling and into-plane fuelling services at Lithuanian, Polish and Italian airports. Dynamically growing company constantly analyzes development opportunities in the markets of other countries as well (Ukraine). With 20 years of experience and a highly qualified team of professionals, we provide services to the recognized leaders in the aviation sector.

BGS provides all standard passenger and aircraft ground handling services, including check-in and boarding of passengers, baggage handling, aircraft cabin and exterior cleaning, cabin heating, de-icing, aircraft towing and pushback, catering delivery as well as other services. We handle 15 thousand flights and 1.5 million passengers every year.

In 2007, the company established the ISO 9001 quality management system.

In 2008, BGS has become the first in Europe and the tenth in the world ground handling company to be awarded the ISAGO safety and quality certificate for ground handling services. ISAGO (IATA Safety Audit for Ground Operations) is an audit programme for ground handling companies and airlines established in 2008 by IATA and consisting of an internationally recognized set of requirements, evaluating management of ground handling companies’ processes and control systems at the company and airport level.

In 2010, a Polish-based subsidiary of BGS, Baltic Ground Services PL (BGS PL), received all necessary licences to provide ground handling services at six largest airports of Poland – Warsaw, Krakow, Wroclaw, Gdansk, Poznan and Katowice. Moreover, BGS PL has received a licence to supply aviation fuel for the Polish market. The licence issued by the Polish Energy Regulatory Office (URE) is valid until the end of the year 2030. Currently, BGS PL provides ground handling services at Warsaw airport and into-plane fuelling services at Krakow and Katowice airports. By implementing its plans of further development, the company will continue consistent development in other airports of Poland (Wroclaw, Gdansk, Poznan).
In 2012 Baltic Ground Services IT s.r.l. (BGS IT) completed the certification process required to start rendering ground handling services at the Lamezia Terme Airport, Italy. Having received all the required permits from the Italian Civil Aviation Authority (Ente Nazionale per l'Aviazione Civile) Baltic Ground Services IT s.r.l. (BGS IT) is now entitled to provide a full scope of ground handling services, including passenger and ramp handling.

Currently, BGS has 220 employees, BGS PL - 130 employees and BGS IT - 10 employees.
BGS is part of the Avia Solutions Group - a WSE listed company with more than 20 subsidiaries globally providing aviation business solutions and offering MRO services & Supply chain solutions, Pilot and crew training & Aviation staff leasing, Ground handling & Aircraft fuelling, Charter flights & ACMI and other aviation related services.

We work to make passengers feel

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  • Baltic Ground Services

    1. 1. Passenger Services Check-in Boarding Special needs Lost and found Irregularities Ticketing We consider passengers as our guests. This is why we want them feel safe and comfortable before and after a flight.
    2. 2. Aircraft Handling Marshalling Baggage, cargo and mail loading / offloading Lavatory and water GPU Heating Push-back and towing Interior / exterior cleaning De-icing / anti-icing ASU We are a partner to airlines in ensuring their aircraft is fully prepared for a flight. This mission covers a range of standard services which are ready to be offered.
    3. 3. Fuelling As an independent supplier of fuel at airports, we operate modern fuelling vehicles and pass the IFQP (IATA Fuel Quality Pool) quality audits every year.
    4. 4. Catering Distribution We provide a wide range of meals from first class dishes to economy meals, sky bar and duty free goods, and other in- flight requirements requested by client airlines in Poland’s busiest Warsaw International Airport (WAW).
    5. 5. Quality Achievements – ISO We have up to 20 years of experience in GH High attitude to quality system – further development of ISO 9001 Quality monitoring system – more than 10% of monthly flights are monitored by internal quality inspectors Everyday focus on the main performance KPI’s: delays, first bag-last bag, mishandling of baggage, etc.
    6. 6. Quality Achievements – ISAGO BGS received the certificate of ISAGO on May 8, 2009 BGS is the 10th in the World and 1st in Europe certified by ISAGO ISAGO includes such procedures as: safety management system, document management, HR and training records management, GSE management and others.
    7. 7. Fuel Depot at Vilnius Having won an international tender for the lease of the fuel depot at Vilnius International Airport, we have laid a solid infrastructural foundation for aircraft fuel continuous supply to our bases located in Vilnius, Palanga and other airports.
    8. 8. Fuel Depot at Palanga Main clients: SAS AirBaltic Rusline Norwegian Air Shuttle World fuel services BGS started started fueling operations at Palanga International Airport on 18th of July 2012
    9. 9. Fuel Depot at Katowice BGS started to use own fuel base in Katowice International airport on the middle of May 2012. The volume is 200 cub.m.
    10. 10. Fuel Depot at Warsaw and Krakow BGS will start to use own fuel base in Krakow International airport on the middle of February 2013 and in Warsaw till the end of March 2013. The volume of each will be 200 cub.m.
    11. 11. Current Market and Expansion Plans 2013-2014 Become a regional leader in quality and reliability OUR MARKETS Vilnius: International Airport Palanga: Palanga Airport Warsaw: Frederic Chopin Airport Krakow: J. Paul II Balice Katowice: Pyrzowice Airport Lamezia: Lamezia Terme FURTHER EXPANSION TO Ukraine Russia
    12. 12. Clients and Partners
    13. 13. Clients and Partners (Poland Stations)
    14. 14. Clients and Partners (Italy)
    15. 15. BGS – Part of Avia Solutions Group
    16. 16. BGS – Part of Avia Solutions Group IPO On the 3rd of March, 2011 shares of Avia Solutions Group were introduced to trading at Warsaw Stock Exchange (ticker- AVIASG). Avia Solutions group is the first Lithuanian company listed on the WSE and the first foreign company to be listed on the exchange in 2011.
    17. 17. Thank You!