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2011 GMC Acadia Toledo Warranty

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2011 GMC Acadia warranty manual from Toledo GMC dealer Ballas Buick GMC www.ballasbuickgmc.com

2011 GMC Acadia warranty manual from Toledo GMC dealer Ballas Buick GMC www.ballasbuickgmc.com

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  • 1. IMPORTANT: This booklet contains important information about the vehicles warranty coverage. It also explainsowner assistance information and GMs participation in an Alternative Dispute Resolution Program.Keep this booklet with your vehicle and make it available to a GMC dealer if warranty work is needed. Be sure tokeep it with your vehicle if you sell it so future owners will have the information.Owners Name:Street Address:City & State:Vehicle Identification Number (VIN):Date Vehicle First Delivered or Put In Use:Odometer Reading on Date Vehicle First Delivered or Put In Use:
  • 2. Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.© 2010 GMC, General Motor. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, GMC, and theGMC emblem are registered trademarks of General Motors LLC.Part No. 25953312 A First Printing
  • 3. 2011 GMC Limited Warranty and Owner Assistance InformationImportant Message to Things to Know About the New Warranty Coverage – Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 Vehicle Limited Warranty . . . . 16 Extensions . . . . . . . . . . . . . . . . . . . 19 GMs Commitment . . . . . . . . . . . . . . 1 Warranty Repairs – Touring Owner Service – Owner Assistance . . . . . . . . . . . . . . . 1 Component Exchanges . . . . . . 16 Foreign Countries . . . . . . . . . . . . 19 GM Participation in an Warranty Repairs – Warranty Service – Foreign Alternative Dispute Recycled Materials . . . . . . . . . . . 16 Countries . . . . . . . . . . . . . . . . . . . . . 20 Resolution Program . . . . . . . . . . . 1 Tire Service . . . . . . . . . . . . . . . . . . . . 16 Original Equipment Warranty Service – United 6.6L DURAMAX® Diesel Alterations . . . . . . . . . . . . . . . . . . . . 20 States and Canada . . . . . . . . . . . . 1 Engine Components . . . . . . . . . . 16 Recreation Vehicle andWarranty Coverage at a Aftermarket Engine Special Body or Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2 Performance Enhancement Equipment Alterations . . . . . . . . 20 New Vehicle Limited Products and Modifications . . . 17 Pre-Delivery Service . . . . . . . . . . . 21 Warranty . . . . . . . . . . . . . . . . . . . . . . . 2 After-Manufacture Production Changes . . . . . . . . . . . 21 Emission Control System “Rustproofing” . . . . . . . . . . . . . . . . 17 Noise Emissions Warranty Warranty . . . . . . . . . . . . . . . . . . . . . . . 2 Paint, Trim, and Appearance for Light Duty Trucks Items . . . . . . . . . . . . . . . . . . . . . . . . . 18 Over 10,000 LBS GrossNew Vehicle Limited Vehicle Operation and Care . . . 18 Vehicle Weight Warranty . . . . . . . . . . . . . . . . . . . . . . . 4 Maintenance and Warranty Rating (GVWR) Only . . . . . . . . . . 21 What Is Covered . . . . . . . . . . . . . . . . 4 Service Records . . . . . . . . . . . . . . 18 What Is Not Covered . . . . . . . . . . 10 Chemical Paint Spotting . . . . . . . 18 GMC Sierra and Yukon/Yukon Denali Hybrid Specific Warranty . . . . . . . . . . . . . . . . . . . . . 13
  • 4. 2011 GMC Limited Warranty and Owner Assistance InformationEmission Control Systems Customer Satisfaction Online Owner Center . . . . . . . . . . 41 Warranty . . . . . . . . . . . . . . . . . . . . . . 22 Procedure . . . . . . . . . . . . . . . . . . . . 34 GMC Owner Center (U.S.) — What Is Covered . . . . . . . . . . . . . . . 22 State Warranty www.gmcownercenter.com . . . 41 How to Determine the Enforcement Laws . . . . . . . . . . . 36 My GM Canada (Canada) — Applicable Emissions www.gm.ca . . . . . . . . . . . . . . . . . . . 41 Control System Warranty . . . . . 22 Warranty Information for California Only . . . . . . . . . . . . . . . 37 Roadside Assistance Federal Emission Control Program . . . . . . . . . . . . . . . . . . . . . . 42 System Warranty . . . . . . . . . . . . . 22 Special Coverage Adjustment California Emission Control Programs Beyond the Courtesy Transportation System Warranty . . . . . . . . . . . . 24 Warranty Period . . . . . . . . . . . . . . 38 Program . . . . . . . . . . . . . . . . . . . . . . 43Emission Warranty Customer Assistance Parts List . . . . . . . . . . . . . . . . . . . . . 27 Offices . . . . . . . . . . . . . . . . . . . . . . . . 39 Replacement Parts . . . . . . . . . . . . 31 Customer Assistance for Text Maintenance and Repairs . . . . . . 31 Telephone (TTY) Users . . . . . . . 40 Claims Procedure . . . . . . . . . . . . . . 32
  • 5. Important Message to Owners... 1GMs Commitment expired when the problem results Warranty Service – United from a defect in material or States and CanadaGM is committed to assuring workmanship. These instances willsatisfaction with your new vehicle. The selling dealer has invested be reviewed on a case-by-caseYour dealer also wants you to be basis. If the issue has not been in the proper tools, training andcompletely satisfied and invites you resolved to your satisfaction, parts inventory to ensure that anyto return for all your service needs, follow the Customer Satisfaction necessary warranty repairs canboth during and after the warranty Procedure on page 34. be made to your GM vehicle.period. GM requests that the vehicle be We thank you for choosing GM. returned to the selling dealer for allOwner Assistance GM Participation in an warranty repairs. If a situation orThe dealer is best equipped to event occurs where you are Alternative Dispute Resolution significantly inconvenienced, anprovide all your vehicles service Programneeds. Should you ever encounter authorized GM dealer can make thea problem that is not resolved See Customer Satisfaction warranty repairs. However, in theduring or after the limited warranty Procedure on page 34 for event the dealer is not able toperiod, talk to a member of dealer information on the voluntary, perform the repair due to the specialmanagement. Under certain non-binding Alternative Dispute tool and training requirements,circumstances, GM and/or GM Resolution Program in which GM contact the Customer Assistancedealers may provide assistance participates. Offices on page 39. If you areafter the limited warranty period has unable to return to the selling dealer, contact a GM dealer in the United States or Canada for warranty service.
  • 6. 2 Warranty Coverage at a GlanceThe warranty coverages are 6.6L DURAMAX® Diesel Engine From the first 2 years orsummarized below. (If Equipped) 24,000 miles to 3 years or . Coverage is for 5 years or 36,000 miles defects inNew Vehicle Limited Warranty material or workmanship 100,000 miles, whicheverBumper-to-Bumper comes first. continue to be covered under(Includes Tires) the New Vehicle Limited Emission Control System Warranty Bumper-to-Bumper. Coverage is for the first 3 years coverage explained previously. or 36,000 miles, whichever Warranty Specified major components comes first. For light duty trucks, see “How to are covered for the first Determine the Applicable Emissions 8 years or 80,000 miles,Powertrain Control System Warranty” under whichever comes first.. Coverage is for the first 5 years Emission Control Systems Warranty or 100,000 miles, whichever on page 22 for more information. ‐ Defects and performance for comes first. heavy duty truck emission Federal control systems are coveredSheet Metal . Gasoline Engines for the first 5 years or. Corrosion coverage is for the 50,000 miles, whichever ‐ Defects and performance comes first. first 3 years or 36,000 miles, for cars and light duty whichever comes first. truck emission control . 6.6L DURAMAX® Diesel. Rust-through coverage is for the systems are covered for the Engines are covered for the first 6 years or 100,000 miles, first 2 years or 24,000 miles, first 5 years or 50,000 miles, whichever comes first. whichever comes first. whichever comes first.
  • 7. Warranty Coverage at a Glance 3California . 6.6L DURAMAX® Diesel Noise Emissions Engines. Gasoline Engines . Coverage is for applicable ‐ Defects and performance vehicles weighing over ‐ Defects and performance for the emission control for cars and trucks with light 10,000 lbs based on the Gross systems are covered for the Vehicle Weight Rating (GVWR) duty or medium duty emission first 5 years or 50,000 miles, control systems are covered only, for the entire life of the whichever comes first. vehicle. for the first 3 years or 50,000 miles, whichever ‐ Specified components for the comes first. emission control system are covered for the first 7 years ‐ Specified components for cars or 70,000 miles, whichever or light duty trucks equipped comes first. with light duty or medium duty truck emission control Important: Some California systems are covered for the emission vehicles may have special first 7 years or 70,000 miles, coverages longer than those listed whichever comes first. here. See “California Emission Control System Warranty” under Emission Control Systems Warranty on page 22.
  • 8. 4 New Vehicle Limited WarrantyGM will provide for repairs to the No Charge Bumper-to-Bumper Coveragevehicle during the warranty period in Warranty repairs, including towing, The complete vehicle is covered foraccordance with the following terms, parts, and labor, will be made at no 3 years or 36,000 miles, whicheverconditions, and limitations. charge. comes first, except for otherWhat Is Covered coverages listed here under “What Obtaining Repairs Is Covered” and those items listedWarranty Applies To obtain warranty repairs, take the under “What Is Not Covered” later inThis warranty is for GM vehicles vehicle to a GMC dealer facility this section.registered in the United States and within the warranty period and request the needed repairs. Powertrain Coveragenormally operated in the UnitedStates or Canada, and is provided A reasonable time must be allowed The powertrain is covered forto the original and any subsequent for the dealer to perform necessary 5 years or 100,000 miles, whicheverowners of the vehicle during the repairs. comes first, except for otherwarranty period. coverages listed here under “What Warranty Period is Covered” and those items listedRepairs Covered The warranty period for all under “What is Not Covered” later inThe warranty covers repairs to coverages begins on the date the this section.correct any vehicle defect related to vehicle is first delivered or put inmaterials or workmanship occurring use and ends at the expiration ofduring the warranty period. Needed the coverage period.repairs will be performed using newor remanufactured parts.
  • 9. New Vehicle Limited Warranty 5Engine Coverage includes: Also excluded is the starter motor, Transfer Case Coverage includes:All internally lubricated parts, entire pressurized fuel system All internally lubricated parts, case,engine oil cooling hoses, lines and (in-tank fuel pump, pressure lines, mounts, seals and gaskets as wellradiators. Also included are all fuel rail(s), regulator, injectors as any electrical componentsactuators and electrical components and return line) as well as the internal to the transfer case. Alsointernal to the engine (i.e.: Active Engine/Powertrain Control Module covered are any actuators directlyFuel Management Valve Lifter Oil and/or module programming. connected to the transfer case asManifold, etc.) cylinder head, block, Transmission/Transaxle Coverage well as encoder motor.timing gears, timing chain, timing includes: All internally lubricated Exclusions: Excluded from thecover, oil pump/oil pump housing, parts, case, torque converter, powertrain coverage are transferOHC carriers, valve covers, oil pan, mounts, seals and gaskets as case cooling lines, hoses, radiator,seals, gaskets, manifolds, flywheel, well as any electrical components sensors, wiring, electricalwater pump, harmonic balancer, internal to the transmission/ connectors as well as the transferengine mount, turbocharger and transaxle. Also covered are any case control module and/or modulesupercharger. Timing belts are actuators directly connected to the programming.covered until the first scheduled transmission (slave cylinder, etc.).maintenance interval. Exclusions: Excluded fromExclusions: Excluded from the the powertrain coverage arepowertrain coverage are sensors, transmission cooling lines, hoses,wiring, connectors, engine radiator, radiator, sensors, wiring andcoolant hoses, coolant and heater electrical connectors. Also excludedcore. Coverage on the engine are the clutch and pressure platecooling system begins at the inlet to as well as any Transmissionthe water pump and ends with the Control Module and/or modulethermostat housing and/or outlet programming.that attaches to the return hose.
  • 10. 6 New Vehicle Limited WarrantyDrive Systems Coverage Tire Coverageincludes: All internally lubricatedparts, final drive housings, axle The tires supplied with your vehicle are covered by General Motors againstshafts and bearings, constant defects in material or workmanship under the bumper-to-bumper warrantyvelocity joints, propeller shafts coverage. For vehicles within the bumper-to-bumper warranty coverage,and universal joints. All mounts, defective tires will be replaced on a pro rata adjustment basis according tosupports, seals, gaskets as well as the following mileage-based schedule:any electrical components internal Mileage Replacement Percentage Coveredto the drive axle. Also covered are by GMany actuators directly connected tothe drive axle (i.e.: front differential 0-12,000 100%actuator, etc.). 12,001-36,000 Sliding scale starting at 67% atExclusions: Excluded from the 12,001, proportionately fallingpowertrain coverage are all wheel (1.96%/1,000 miles) to 20% atbearings, drive wheel front and rear 36,000 mileshub bearings, locking hubs, drive 36,001-50,000 20% (Buick and Cadillac Only)system cooling, lines, hoses,radiator, sensors, wiring and 36,001+ 0% (Chevrolet and GMC Only)electrical connectors related to 50,001+ 0% (Buick and Cadillac Only)drive systems as well as any drivesystem control module and/ormodule programming.
  • 11. New Vehicle Limited Warranty 7Examples: Contact your GM dealer or the tire manufacturer of the brand of Miles Coverage tires on your vehicle for more 6,000 100% information. The following is a list of current tire manufacturers websites 12,000 100% and toll-free customer assistance 12,001 67% numbers. 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Buick and Cadillac (0% Chevrolet and GMC)This schedule applies to the price of After your New Vehicle Limitedthe tires only. GM will cover 100% of Warranty expires, you may stillthe cost to mount and balance the have pro-rated warranty coveragetires replaced under warranty for the on your original equipmentfull bumper-to-bumper warranty tires by the tire manufacturer.period.
  • 12. 8 New Vehicle Limited WarrantyTire Companies Company Website Toll-Free Number Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644 www.generaltire.com 1-800-847-3349 Continental/General www.continentaltire.com 1-800-847-3349 www.goodyeartires.com Goodyear/Dunlop 1-800-321-2136 www.dunloptires Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435 1-877-740-7000 (East) Hankook www.hankooktireusa.com 1-800-426-8252 (West) Kumho www.kumhousa.com 1-800-445-8646 Pirelli www.us.pirelli.com 1-800-747-3554 Maxxis www.maxxis.com 1-866-509-7067When a tire is removed from service The tire manufacturers limited in lieu of all other remedies ordue to a covered warranty condition warranty program, which can warranties, expressed or implied,under a tire manufacturers Limited be obtained by calling or visiting arising by law or otherwise,Warranty Program, you may be the tire manufacturers website including fitness for a particulareligible for a tire replacement or a or any authorized dealer, are purpose or merchantability.comparable new tire on a pro-ratedbasis.
  • 13. New Vehicle Limited Warranty 9The tire manufacturers expressly and labor, for the balance of the Sheet Metal Coveragedisclaim liability for indirect, applicable portion of the New Sheet metal panels are coveredspecial, incidental or consequential Vehicle Limited Warranty, but in against corrosion and rust-throughdamages, lost profit, loss of no event less than 12 months/ as follows:business, loss of goodwill, loss of 12,000 miles.reputation, punitive or any other Corrosion: Body sheet metal GM accessories sold panels are covered against rust fordamage, cost or loss of any kind.* over-the-counter, or those not 3 years or 36,000 miles, whichever*Some states do not allow the requiring installation, will continue comes first.exclusion or limitation of incidental to receive the standard GM Dealeror consequential damages, so the Parts Warranty of 12 months from Rust-Through: Any body sheetabove limitations or exclusion may the date of purchase, parts only. metal panel that rusts through,not apply to you. an actual hole in the sheet metal, GM Licensed Accessories is covered for up to 6 years orAccessory Coverages are covered under the 100,000 miles, whichever comes accessory-specific manufacturers first.All GM parts and accessories sold warranty and are not warranted byand permanently installed on a GM or its dealers. Important: Cosmetic or surfaceGM vehicle by a GM Dealer or GM corrosion, resulting from stoneapproved Accessory Distributor/ Notice: This warranty excludes: chips or scratches in the paint, forInstaller (ADI) prior to delivery will Any communications device that example, is not included in sheetbe covered under the applicable becomes unusable or unable to metal coverage.portion (Bumper-to-Bumper, function as intended due toPowertrain, etc.) of the New Vehicle unavailability of compatible TowingLimited Warranty. In the event GM wireless service or GPS satellite Towing is covered to the nearestaccessories are installed after signals. GMC dealer if your vehicle cannotvehicle delivery, or are replaced be driven because of a warrantedunder the New Vehicle Limited defect.Warranty, they will be covered, parts
  • 14. 10 New Vehicle Limited Warranty6.6L DURAMAX® Diesel Engine Also, damage from improper Damage Due to Accident, Misuse,Coverage inflation, overloading, spinning, as or AlterationFor trucks equipped with a when stuck in mud or snow, tire The New Vehicle Limited Warranty6.6L DURAMAX® Diesel Engine, the chains, racing, improper mounting does not cover damage caused asdiesel engine, except those items or dismounting, misuse, negligence, the result of any of the following:listed under “What Is Not Covered” alteration, improper repair, accident, collision or fire, vandalism or . Collision, fire, theft, freezing,later in this section, is covered vandalism, riot, explosion,for 5 years or 100,000 miles, misapplication is not covered. Damage to wheels or tire sidewalls or objects striking the vehiclewhichever comes first. Foradditional information, refer to caused by automatic car washes or . Misuse of the vehicle such asThings to Know About the New cleaning agents is not covered. driving over curbs, overloading,Vehicle Limited Warranty on What Is Not Covered racing, or other competition.page 16. Also refer to the Proper vehicle use is discussedappropriate emission control Damage Due to Bedliners in the owner manual.system warranty for possible Owners of trucks with a bedliner, . Alteration, modification,additional coverages. whether after-market or factory or tampering to the vehicle,Tire and Wheel Damage or Wear installed, should expect that with including, but not limited to the normal operation the bedliner will body, chassis, powertrain,Normal tire wear or wear-out is move. This movement may cause driveline, or other componentsnot covered. Road hazard damage finish damage. Therefore, any after final assembly by GM.such as punctures, cuts, snags, damage caused by the bedliner isand breaks resulting from pothole not covered under the terms of theimpact, curb impact, or from New Vehicle Limited Warranty.other objects and tire wear dueto misalignment beyond themaintenance period is not covered.
  • 15. New Vehicle Limited Warranty 11. Coverages do not apply Damage or Corrosion Due to Damage Due to Contaminated or if the odometer has been Environment, Chemical Poor Quality Fuel disconnected, its reading has Treatments, or Aftermarket been altered, or mileage cannot Poor fuel quality or incorrect fuel Products may cause driveability problems be determined. Damage caused by airborne fallout, such as hesitation, lack of power,. Installation of non-GM (General rail dust, salt from sea air, salt or stall, or no start. It may also render Motors) parts other materials used to control road gauges inoperable or degrade. Water or fluid contamination conditions, chemicals, tree sap, functionality for components such stones, hail, earthquake, water or as spark plugs, oxygen sensors,. Damage resulting from hail, flood, windstorm, lightning, the and the catalytic converter. Damage floods, windstorms, lightning and application of chemicals or sealants from poor fuel quality, water other environmental conditions subsequent to manufacture, etc., is contamination, incorrect diesel fuel. Alteration of glass parts by not covered. See “Chemical Paint or gasoline may not be covered. application of tinting films Spotting” under Things to Know It is recommended that gasoline About the New Vehicle Limited meet specifications whichImportant: This warranty is void on Warranty on page 16. were developed by automobilevehicles currently or previously titledas salvaged, scrapped, junked, Damage Due to Insufficient or manufacturers around theor otherwise considered a total loss. Improper Maintenance world and contained in the World-Wide Fuel Charter which Damage caused by failure to follow is available from the Alliance the recommended maintenance of Automobile Manufacturers schedule intervals and/or failure at www.autoalliance.org/ to use or maintain proper fluids, fuel_charter.htm. Gasoline meeting or maintain fluids between these specifications could provide recommended maintenance improved driveability and emission intervals, fuel, lubricants, control system performance or refrigerants recommended in compared to other gasoline. the owner manual is not covered.
  • 16. 12 New Vehicle Limited WarrantyPlease refer to your Owner Maintenance . Limited Slip Rear Axle ServiceManual under “Fuel”, for All vehicles require periodic . Tire Rotationadditional recommendations, maintenance. Maintenance .including the use of TOP TIER Wheel Alignment/Balance ** services, such as those detailed inDetergent Gasoline. Additional the owner manual are the owners . Wiper Insertsinformation can also be found at: expense. Vehicle lubrication, are covered up to the firstwww.toptiergas.com/index.html. cleaning, or polishing are not maintenance inspection periodDamage Due to Impact, Use, covered. Failure of or damage to outlined in the Owner Manual.or the Environment components requiring replacement Any replacement at the time of, or repair due to vehicle use, wear, or beyond the maintenanceWindshield or glass cracks, chips exposure, or lack of maintenance is inspection period is consideredor scratches due to impact are not not covered. maintenance, and is not covered ascovered. Windshield cracks will be Items such as: part of the New Vehicle Limitedcovered for the first 12 months, Warranty. The New Vehicle Limitedregardless of mileage if caused by . Audio System Cleaning Warranty only covers componentsdefects in material or workmanship. . Brake Pads/Linings when replacement or repair of theseLights, lens, mirrors, paint, grill, components is the result of a defectmoldings and trim are not covered . Clutch Linings in material or workmanship.for cracks, chips, scratches, dents, . Coolants and Fluids * Consumable battery covered up todings and punctures or tears as a . Filters 12 months only.result of impact with other objects orroad hazards. In addition, cracks, . Keyless Entry (or other remote ** Maintenance items afterchips, scratches or other damage transmitter/receiver batteries) * 7,500 miles.to the face of a radio or instrumentcluster from impact or foreignobjects is not covered.
  • 17. New Vehicle Limited Warranty 13Extra Expenses GM does not authorize any person GMC Sierra and Yukon/YukonEconomic loss or extra expense is to create for it any other obligation Denali Hybrid Specificnot covered. or liability in connection with these Warranty vehicles. Any implied warranty ofExamples include: merchantability or fitness for a For vehicles sold in the United particular purpose applicable to States, in addition to the. Inconvenience Bumper‐to‐Bumper Coverage this vehicle is limited in duration. Lodging, meals, or other travel to the duration of this written described previously, General costs warranty. Performance of repairs Motors will warrant certain Hybrid. Loss of vehicle use and needed adjustments is the components for each GMC Yukon/ exclusive remedy under this Yukon Denali Hybrid, and GMC. Payment for loss of time or pay written warranty or any implied Sierra Hybrid (hereafter referred. State or local taxes required on warranty. GM shall not be liable to as Hybrid) for 8 years or warranty repairs for incidental or consequential 160 000 kilometers (100,000 miles), damages, such as, but not limited whichever comes first, from the. Storage original in‐service date of the to, lost wages or vehicle rentalOther Terms: This warranty gives expenses, resulting from breach vehicle, against warrantable repairsyou specific legal rights and you of this written warranty or any to the specific Hybrid components ofmay also have other rights which implied warranty.* the vehicle.vary from state to state. * Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  • 18. 14 New Vehicle Limited WarrantyFor vehicles sold in Canada, in described in this Hybrid warranty What is Coveredaddition to the Base Warranty is transferable at no cost to any This Hybrid warranty covers repairsCoverage described in the GM subsequent person(s) who assumes to correct any vehicle defect relatedCanadian Limited Warranty, ownership of the vehicle within to materials or workmanshipMaintenance and Owner Assistance the above described 8 years or occurring during the 8 year orbooklet, General Motors of Canada 160 000 kilometers (100,000 miles) 160 000 kilometers (100,000 miles)Limited will warrant certain Hybrid term. No deductibles are associated term for the following:components for each GMC Yukon/ with this Hybrid warranty.Yukon Denali Hybrid and GMC This Hybrid warranty is in addition TowingSierra Hybrid (hereafter referred to the express conditions and During the 8 year orto as Hybrid) for 8 years or warranties described previously. 160 000 kilometers (100,000 miles)160,000 kilometers (100,00 miles), The coverage and benefits Hybrid warranty period, towing iswhichever comes first, from the described under “New Vehicle covered to the nearest servicingoriginal in‐service date of the Limited Warranty” are not extended dealer if your vehicle cannot bevehicle, against warrantable repairs or altered because of this special driven because of a warrantedto the specific Hybrid components of Hybrid Component Warranty. Hybrid specific defect. Contact thethe vehicle. Roadside Assistance Center for For Hybrid owners requiring moreThis warranty is for Hybrid vehicles comprehensive coverage than that towing. Refer to the owner manualregistered in the United States or provided under this Hybrid warranty, for details.Canada, and normally operated a GM Protection Plan may bein the United States or Canada available. See your dealer for morerespectively. In addition to the initial details.owner of the vehicle, the coverage
  • 19. New Vehicle Limited Warranty 15Transmission What is Not Covered Any damage caused by owner/Hybrid transmission assembly and In addition to the ”What is Not lessee failure to follow scheduledinternal components, including the Covered“ section previously, this maintenance may not be covered bytransmission auxiliary fluid pump, Hybrid warranty does not cover the warranty. Scheduled maintenancetransmission auxiliary pump following items: includes such items as:controller, and 3-phase transmission . Brake Pads/Liningscables. Wear Items . Coolants and Fluids Wear items, such as brake linings,Brakes are not covered in this Hybrid . FiltersBrake Modulator Assembly warranty.Other Hybrid Components MaintenanceHybrid Battery As the vehicle owner, you areThe 300-volt electrical system responsible for the performance ofincludes: the scheduled maintenance listed in your owner manual. Maintenance. Hybrid High Voltage Wiring intervals, checks, inspections, and. Hybrid Control Modules recommended fluids and lubricants as prescribed in the owner manual. Transmission Power Inverter are necessary to keep your Module (TPIM) vehicle in good working condition.. Accessory Power Module (APM)
  • 20. 16 Things to Know About the New Vehicle Limited WarrantyWarranty Warranty Repairs – Recycled 6.6L DURAMAX® Diesel EngineRepairs – Component Materials ComponentsExchanges Environmental Protection Agency For trucks equipped with aIn the interest of customer (EPA) guidelines and GM support 6.6L DURAMAX® Diesel Engine,satisfaction, GM may offer the capture, purification, and reuse the complete engine assembly,exchange service on some vehicle of automotive air conditioning including turbocharger components,components. This service is refrigerant gases and engine is covered for defects in materialintended to reduce the amount of coolant. As a result, any repairs or workmanship for 5 years ortime your vehicle is not available for GM may make to your vehicle may 100,000 miles, whichever comesuse due to repairs. Components involve the installation of purified first.used in exchange are service reclaimed refrigerant and coolant. . Cylinder block and heads andreplacement parts which may be all internal parts, intake andnew, remanufactured, reconditioned, Tire Service exhaust manifolds, timing gears,or repaired, depending on the Any authorized GMC or tire dealer timing gear chain or belt andcomponent involved. for your brand of tires can assist you cover, flywheel, harmonicAll exchange components used with tire service. If, after contacting balancer, valve covers, oil pan,meet GM standards and are one of these dealers, you need oil pump, water pump, fuelwarranted the same as new further assistance or you have pump, engine mounts, seals,components. Examples of the questions, contact GMC Customer and gasketstypes of components that might be Assistance Center. The toll-free telephone numbers are listed under . Diesel Fuel Metering System:serviced in this fashion include: injection pump, nozzles, highengine and transmission Customer Assistance Offices on page 39. pressure lines, and highassemblies, instrument cluster pressure sealing devicesassemblies, radios, compact discplayers, tape players, batteries, andpowertrain control modules.
  • 21. Things to Know About the New Vehicle Limited Warranty 17. Glow Plug Control System: You should be aware that these After-Manufacture control/glow plug assembly, glow products may have detrimental “Rustproofing” plugs, cold advance relay, and effects on the performance and Engine Control Module (ECM) life of the engine, exhaust emission Your vehicle was designed and built system, transmission, and to resist corrosion. Application of. Fuel injection control module, additional rust-inhibiting materials integral oil cooler, transmission drivetrain. The DURAMAXx® Diesel Engine, Allison Automatic is neither necessary nor required adapter plate, left and right under the Sheet Metal Coverage. common fuel rails, fuel filter Transmission®, and drivetrain have been designed and built to offer GM makes no recommendations assembly, fuel temperature concerning the usefulness or value sensor, and function block industry leading durability and performance in the most demanding of such products.Important: Some of these applications. Engine power Application of after-manufacturecomponents may also be covered enhancement products may enable rustproofing products may create anby the Emission Warranty. See the the engine to operate at horsepower environment which reduces theEmission Warranty Parts List on and torque levels that could corrosion resistance built into yourpage 27 for details. damage, create failure, or reduce vehicle. Repairs to correct damageAftermarket Engine the life of the engine, engine caused by such applications are notPerformance Enhancement emission system, transmission, covered under your New Vehicle and drivetrain. Damage, failure, Limited Warranty.Products and Modifications or reduced life of the engine,Some aftermarket engine transmission, emission system,performance products and drivetrain or other vehiclemodifications promise a way to components caused by aftermarketincrease the horsepower and torque engine performance enhancementlevels of your vehicle’s powertrain. products or modifications may not be covered under your vehicle warranty.
  • 22. 18 Things to Know About the New Vehicle Limited WarrantyPaint, Trim, and Appearance Maintenance and Warranty Chemical Paint SpottingItems Service Records Some weather and atmosphericDefects in paint, trim, upholstery, Retain receipts covering conditions can create a chemicalor other appearance items are performance of regular fallout. Airborne pollutants cannormally corrected during new maintenance. Receipts can be fall upon and adhere to paintedvehicle preparation. If you find any very important if a question arises surfaces on your vehicle. Thispaint or appearance concerns, as to whether a malfunction is damage can take two forms:advise your dealer as soon as caused by lack of maintenance or a blotchy, ring-shaped discolorations,possible. Your owner manual has defect in material or workmanship. and/or small irregular dark spotsinstructions regarding the care of etched into the paint surface. A “Maintenance Record” is providedthese items. in the maintenance schedule Although no defect in the factoryVehicle Operation and Care section of the owner manual for applied paint causes this, GMC will recording services performed. repair, at no charge to the owner,Considering the investment you the painted surfaces of new vehicleshave made in your GMC, we The servicing dealer can provide a damaged by this fallout conditionknow you will want to operate and copy of any warranty repairs for within 12 months or 12,000 miles ofmaintain it properly. We urge you to your records. purchase, whichever comes first.follow the maintenance instructionsin your owner manual.If you have questions on how tokeep your vehicle in good workingcondition, see your GMC dealer, theplace many customers choose tohave their maintenance work done.You can rely on your GMC dealer touse the proper parts and repairpractices.
  • 23. Things to Know About the New Vehicle Limited Warranty 19Warranty Mileage Extensions : Prior to Touring OwnerCoverage – Extensions delivery, some mileage is put on Service – Foreign Countries your vehicle during testing at theTime Extensions : The New assembly plant, during shipping, If you are touring in a foreignVehicle Limited Warranty will be and while at the dealer facility. country and repairs are needed,extended one day for each day The dealer records this mileage take your vehicle to a GM dealerbeyond the first 24 hour period on the first page of this warranty facility, preferably one which sellsin which your vehicle is at an booklet at delivery. For eligible and services GMC vehicles. Onceauthorized dealer facility for vehicles, this mileage will be added you return to the United States,warranty service. You may be asked to the mileage limits of the warranty provide your dealer with a statementto show the repair orders to verify ensuring that you receive full benefit of circumstances, the original repairthe period of time the warranty is to of the coverage. Mileage extension order, proof of ownership, and anybe extended. Your extension rights eligibility: paid receipt indicating the workmay vary depending on state law. performed and parts replaced for . Applies only to new vehicles reimbursement consideration. held exclusively in new vehicle inventory. Important: Repairs made necessary by the use of improper or . Does not apply to used vehicles, dirty fuels and lubricants are not GM-owned vehicles, dealer covered under the warranty. See owned used vehicles, or dealer your owner manual for additional demonstrator vehicles. information on fuel requirements . Does not apply to vehicles with when operating in foreign countries. more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates.
  • 24. 20 Things to Know About the New Vehicle Limited WarrantyWarranty Service – Foreign Original Equipment Alterations Recreation Vehicle and SpecialCountries This warranty does not cover any Body or Equipment AlterationsThis warranty applies to GM damage or failure resulting from Installations or alterations tovehicles registered in the United modification or alteration to the the original equipment vehicle,States and normally operated in the vehicles original equipment as or chassis, as manufactured andUnited States or Canada. If you manufactured or assembled by assembled by GM, are not coveredhave permanently relocated and General Motors. Examples of the by this warranty. The special bodyestablished household residency in types of alterations that would not company, assembler, or equipmentanother country, GM may authorize be covered include cutting, welding, installer is solely responsiblethe performance of repairs under or disconnecting of the vehicles for warranties on the body orthe warranty authorized for vehicles original equipment parts and equipment and any alterations togenerally sold by GM in that components. any of the parts, components,country. Contact an authorized Additionally, General Motors does systems, or assemblies installedGM dealer in your country for not warranty non‐GM parts and/or by GM. Examples include, butassistance. calibrations. The use of parts are not limited to, special bodyImportant: GM warranty and/or control module calibrations installations, such as recreationalcoverages may be void on not issued through General Motors vehicles, the installation of anyGM vehicles that have been will void the warranty coverage non-GM part, cutting, welding,imported/exported for resale. for those components that are or the disconnecting of original damaged or otherwise affected by equipment vehicle or chassis parts the installation of the non‐GM part and components, extension of and/or control module calibration. wheelbase, suspension and driveline modifications, and axle The only exception is that non‐GM additions. parts labeled “Certified to EPA Standards” are covered by the Federal Emissions Performance Warranty.
  • 25. Things to Know About the New Vehicle Limited Warranty 21Pre-Delivery Service Production Changes This warranty covers this vehicle as designed, built, and equippedDefects in the mechanical, GM and GM dealers reserve the by GM, and is not limited to anyelectrical, sheet metal, paint, trim, right to make changes in vehicles particular part, component,and other components of your built and/or sold by them at any time or system of the vehiclevehicle may occur at the factory or without incurring any obligation to manufactured by GM. Defects inwhile it is being transported to the make the same or similar changes design, assembly, or in any part,dealer facility. Normally, any defects on vehicles previously built and/or component, or vehicle system asoccurring during assembly are sold by them. manufactured by GM, which, at theidentified and corrected at the Noise Emissions Warranty time it left GMs control, causedfactory during the inspection for Light Duty Trucks Over noise emissions to exceed Federalprocess. In addition, dealers inspect 10,000 LBS Gross Vehicle Standards, are covered by thiseach vehicle before delivery. They warranty for the life of the vehicle.repair any uncorrected factory Weight Rating (GVWR) Onlydefects and any transit damage GM warrants to the first person whodetected before the vehicle is purchases this vehicle for purposesdelivered to you. other than resale and to eachAny defects still present at the time subsequent purchaser of thisthe vehicle is delivered to you are vehicle, as manufactured by GM,covered by the warranty. If you find that this vehicle was designed, built,any defects, advise your dealer and equipped to conform at the timewithout delay. For further details it left GMs control with all applicableconcerning any repairs which the United States EPA Noise Controldealer may have made prior to you Regulations.taking delivery of your vehicle, askyour dealer.
  • 26. 22 Emission Control Systems WarrantyThe emission warranty on your How to Determine the Federal Emission Controlvehicle is issued in accordance Applicable Emissions Control System Warrantywith the U.S. Federal Clean System WarrantyAir Act. Defects in material or Federal Warranty Coverageworkmanship in GM emission parts State and Federal agencies may . Car or Light Duty Truck withmay also be covered under the require different emission control a Gross Vehicle WeightNew Vehicle Limited Warranty system warranty depending on: Rating (GVWR) of 8,500 lbs.Bumper-to-Bumper coverage. There . Whether the vehicle conforms to or lessmay be additional coverage on GM regulations applicable to lightdiesel engine vehicles. In any case, ‐ 2 years or 24,000 miles and duty or heavy duty emissionthe warranty with the broadest 8 years or 80,000 miles for the control systems.coverage applies. catalytic converter, vehicle/ . Whether the vehicle conforms powertrain control module,What Is Covered to or is certified for California transmission control module regulations in addition to U.S. or other onboard emissionsThe parts covered under the EPA Federal regulations. diagnostic device, includingemission warranty are listed under All vehicles are eligible for Federal emission-related software,Emission Warranty Parts List on Emissions Control System Warranty whichever comes first.page 27. Coverage. If the emissions control . Light Duty Truck equipped with label contains language stating the Heavy Duty Gasoline Engine vehicle conforms to California and with a Gross Vehicle Weight regulations, the vehicle is also Rating (GVWR) greater than eligible for California Emissions 8,500 lbs. Control System Warranty Coverage. ‐ 5 years or 50,000 miles, whichever comes first.
  • 27. Emission Control Systems Warranty 23. Light Duty Truck equipped with Emission related defects in the . The vehicle fails an Heavy Duty Diesel Engine and genuine GM parts listed under the EPA-approved I/M test during with a Gross Vehicle Weight Emission Warranty Parts List, the emission warranty period. Rating (GVWR) greater than including related diagnostic costs, . The failure results, or will result, 8,500 lbs. parts, and labor are covered by this in the owner of the vehicle ‐ 5 years or 50,000 miles, warranty. having to bear a penalty or other whichever comes first. Federal Emission Performance sanctions, including the denial Warranty of the right to use the vehicle,Federal Emission Defect Warranty under local, state, or federal law.GM warrants to the owner the Some states and/or local jurisdictions have established GM warrants that your dealer willfollowing: replace, repair, or adjust to GM periodic vehicle Inspection and. The vehicle was designed, Maintenance (I/M) programs to specifications, at no charge to you, equipped, and built so as to encourage proper maintenance of any of the parts listed in Emission conform at the time of sale with your vehicle. If an EPA-approved Warranty Parts List on page 27 applicable regulations of the I/M program is enforced in your which may be necessary to Federal Environmental area, you may also be eligible for conform to the applicable emission Protection Agency (EPA). Emission Performance Warranty standards. Non-GM parts labeled. The vehicle is free from defects coverage when all of the following “Certified to EPA Standards” are in materials and workmanship three conditions are met: covered by the Federal Emission which cause the vehicle to fail to Performance Warranty. . The vehicle has been conform with those regulations maintained and operated in during the emission warranty accordance with the instructions period. for proper maintenance and use set forth in the owner manual supplied with your vehicle.
  • 28. 24 Emission Control Systems WarrantyCalifornia Emission Control * Important: Connecticut, Maine, Your Rights and Obligations (ForSystem Warranty Maryland, Massachusetts, New Vehicles Subject to California Jersey, New Mexico, Oregon, Exhaust Emission Standards)This section outlines the emission Pennsylvania, Rhode Island,warranty that GM provides for your The California Air Resources Board Vermont, and Washington have and General Motors are pleasedvehicle in accordance with the California Emissions WarrantyCalifornia Air Resources Board. to explain the emission control coverage. (New York adopted system warranty on your vehicle.Defects in material or workmanship California emission standards,in GM emission parts may also In California, new motor vehicles but not the California Emissions must be designed, built, andbe covered under the New Warranty. The Federal EmissionsVehicle Limited Warranty equipped to meet the States Control Warranty applies to all stringent anti-smog standards.Bumper-to-Bumper coverage. non-PZEV vehicles in New York.)There may be additional coverage GM must warrant the emissionon GM diesel engine vehicles. California Partial Zero Emission control system on your vehicle forIn any case, the warranty with the Vehicles (PZEV) have extended the periods of time and mileagebroadest coverage applies. coverage on all emission related listed provided there has been parts. no abuse, neglect, or improperThis warranty applies if your vehicle maintenance of your vehicle. Yourmeets both of the following Important: California, Connecticut, Maine, Maryland, Massachusetts, vehicles emission control systemrequirements: may include parts such as the fuel New Jersey, New Mexico, New. Your vehicle is registered in York, Rhode Island, and Vermont injection system, ignition system, California or other states have PZEV Emission Warranty catalytic converter, and engine adopting California emission Coverage. computer. Also included are hoses, and warranty regulations.* belts, connectors, and other emission related assemblies.. Your vehicle is certified for sale in California as indicated on the vehicles emission control information label.
  • 29. Emission Control Systems Warranty 25Where a warrantable condition ‐ If any emission related part on including emissions relatedexists, GM will repair your vehicle at your vehicle is defective, GM software, is found to beno cost to you including diagnosis, will repair or replace it. This is defective, GM will repair orparts, and labor. your Short-term Emission replace it under the Federal Defects Warranty. Emission Control SystemCalifornia Emission Defect and Warranty.Emission Performance Warranty . For 7 years or 70,000 miles,Coverage whichever comes first: . For 8 years or 100,000 miles, ‐ If an emission related part whichever comes first forFor cars and trucks with light duty or listed in this booklet specially California Low Emissionmedium duty emissions: noted with coverage for Vehicle 2 (LEV2) vehicles. For 3 years or 50,000 miles equipped with option code NUA: 7 years or 70,000 miles is (5 years or 50,000 miles for defective, GM will repair ‐ If an emission related DURAMAX® Diesel), whichever or replace it. This is your part listed in this booklet comes first: Long-term Emission Control specially noted with ‐ If your vehicle fails a smog System Defects Warranty. 7 years/70,000 miles or check inspection, GM will . 8 years/80,000 miles is For 8 years or 80,000 miles, make all necessary repairs defective, GM will repair whichever comes first: and adjustments to ensure or replace it. This is your that your vehicle passes the ‐ If the catalytic converter, Long-term Emission Control inspection. This is your vehicle powertrain control System Defect Warranty. Emission Control System module, transmission control Performance Warranty. module or other onboard emissions diagnostic device,
  • 30. 26 Emission Control Systems Warranty. For 15 years or 150,000 miles, service as a demonstrator or As the vehicle owner, you should whichever comes first for a company vehicle prior to sale at also be aware that GM may deny Partial Zero Emission retail, on the date the vehicle is warranty coverage if your vehicle Vehicle (PZEV): placed in such service. or a part has failed due to abuse, ‐ If any emission related neglect, improper or insufficient Owners Warranty Responsibilities maintenance, or modifications not part* listed in this booklet is defective, GM will repair or As the vehicle owner, you are approved by GM. replace it. This is your (PZEV) responsible for the performance If you have any questions regarding Emission Control System of the scheduled maintenance your rights and responsibilities Defects Warranty. listed in your owner manual. GM under these warranties, you should recommends that you retain all contact the Customer Assistance* PZEV Hybrid Batteries are maintenance receipts for yourcovered for 10 years or Center at 1-800-462-8782 or, in vehicle, but GM cannot deny California, write to:150,000 miles, whichever warranty coverage solely for thecomes first. lack of receipts or for your failure State of California AirAny authorized GMC dealer will, as to ensure the performance of all Resources Boardnecessary under these warranties, scheduled maintenance. Mobile Source Operations Divisionreplace, repair, or adjust to GM P.O. Box 8001 You are responsible for presenting El Monte, CA 91731-2990specifications any genuine GM parts your vehicle to a GM dealer sellingthat affect emissions. your vehicle line as soon as aThe applicable warranty period shall problem exists. The warrantedbegin on the date the vehicle is repairs should be completed in adelivered to the first retail purchaser reasonable amount of time, not toor, if the vehicle is first placed in exceed 30 days.
  • 31. Emission Warranty Parts List 27The emission parts listed here are All listed parts 15 years/ Engine Coolant Temperature Sensorcovered under the Emission Control 150,000 miles, whichever Fuel Control Module **System Warranty. The terms are comes first, on Californiaexplained previously in this section PZEV (NU6) vehicles registered Intake Air Temperature Sensorunder the “Federal Emission in a PZEV state. Malfunction Indicator LampControl System Warranty” and the The Emission Control System“California Emission Control System Manifold Absolute Pressure Sensor Warranty obligations do not apply toWarranty”. conditions resulting from tampering, Mass Air Flow SensorImportant: Certain parts may be abuse, neglect, or improper Oil Pressure Sensor Active Fuelcovered beyond these warranties if maintenance; or any other item Management™ (AFM) onlyshown with asterisk(s) as follows: listed under “What Is Not Covered” under New Vehicle Limited Warranty Oxygen Sensor(s). (*) 7 years/70,000 miles, whichever comes first, California on page 4. The “Other Terms” Powertrain Control Module (PCM) ** Emission Control System presented under New Vehicle Throttle Position Sensor Warranty coverage. Limited Warranty on page 4 also apply to the emission related Vehicle Control Module (VCM) **. (**) 8 years/80,000 miles, warranties. Vehicle Speed Sensor whichever comes first, Federal Emission Control System Powertrain Control System Wheel Speed Sensor Warranty coverage. (Also ABS Control Module ** Transmission Controls and applies to California certified Camshaft Position Actuator * Torque Management light duty and medium duty vehicles.) Camshaft Position Actuator Valve GMLAN (CAN) Communications Circuit. (*) and (**) are 8 years/ Coolant Level Sensor 100,000 miles, whichever comes Manual Transmission Clutch Switch Data Link Connector first, for California LEV2 vehicles Park/Neutral Switch equipped with option code NUA. Engine Control Module (ECM) ** Torque Converter Clutch Solenoids
  • 32. 28 Emission Warranty Parts ListTorque Converter Clutch Switch Direct Fuel Injector Assembly Idle Air Control ValveTransmission Control Module ** (6.6L DURAMAX® Diesel) * Idle Speed Control MotorTransmission Fluid Temperature Fuel Injector Intake Air HeaterSensor Fuel Pressure Regulator Intake Manifold *Transmission Gear Selection Switch Fuel Pressure Sensor Intake Manifold Gasket (7/70 Only(Diesel) Fuel Rail Assembly * with 3.5L LZE or 3.9L LGD *)Transmission Internal Mode Switch * Fuel Temperature Sensor Intake Manifold HeaterTransmission Pressure Control Function Block (6.6L DURAMAX® Intake Manifold Tuning ValveSolenoids * Diesel) Supercharger Assembly *Transmission Pressure Switches * High Pressure Fuel Pump (SIDI) * Throttle Body * (Replacement Only)Transmission Shift Solenoids * Air Management System Throttle Body HeaterTransmission Speed Sensor Active Air Shutters(Input) * Turbocharger Assembly * Air Cleaner Turbocharger Boost SensorTransmission Speed Sensor(Output) Air Cleaner Resonator Turbocharger Oil SeparatorFuel Management System Air Intake Ducts Vacuum Pump (6.6L DURAMAX®Common Rail Assembly Charge Air Control Actuator Diesel)(6.6L DURAMAX® Diesel) * Charge Air Control Solenoid Valve Ignition SystemDiesel Fuel Injection Pump * Charge Air Control Valve Camshaft Position Sensor(s)Diesel Fuel Injector Control Charge Air Cooler * Crankshaft Position Sensor(s)Module – EDU (6.6L DURAMAX®Diesel) * Charge Air Cooler Fan Glow Plug(s) (Diesel)
  • 33. Emission Warranty Parts List 29Glow Plug Controller (Diesel) Exhaust Manifold with Catalytic Secondary Air Injection SystemIgnition Coil(s) Converter attached as assembly * ** Air PumpIgnition Control Module Exhaust Manifold Gasket Check ValvesKnock Sensor Exhaust Pipes and/or Mufflers Evaporative Emission Control (when located between catalytic System (Gasoline Engines)Spark Plug Wires converters and exhaust manifold)Spark Plugs Canister Positive Crankcase VentilationCatalytic Converter System (PCV) System Canister Purge Solenoid ValveCatalytic Converter(s) and Muffler if Oil Filler Cap Canister Vent Solenoidattached as assembly * ** PCV Filter Fuel Feed and Return Pipes andDiesel Exhaust Temperature and Hoses PCV Oil SeparatorPressure Sensors Fuel Filler Cap PCV ValveDiesel Particulate Filter (DPF) * Fuel Level Sensor Exhaust Gas Recirculation (EGR)Diesel Exhaust (DPF) Indirect Fuel System Fuel Limiter Vent Valve *Injector Fuel Tank(s) * EGR Feed and Delivery Pipes orDiesel Exhaust Emission Reduction Cast-in Passages Fuel Tank Filler Pipe (with restrictor)Fluid Injector EGR Valve Fuel Tank Vacuum or PressureDiesel Exhaust Emission Reduction SensorFluid Tank EGR Valve Cooler (6.6L DURAMAX® Diesel) *Diesel Exhaust NOx Sensors EGR Vacuum Pump AssemblyExhaust Manifold * (6.6L DURAMAX® Diesel)
  • 34. 30 Emission Warranty Parts ListHybrid SGCM Coolant Circuit (fan, fan Mounting HardwareAuxiliary Transmission Fluid Pump * relay and pump) PipesBattery Cooling Fan Starter Generator * PulleysBattery Pack Control Starter Generator Control Sealing DevicesModule (BPCM) ** Module (SGCM) ** SpringsBattery Pack Current Sensor Transmission Substrate Temperature Sensor TubesBrake Pedal Travel Sensor Wiring and Relays Miscellaneous Items Used withDrive Motors * Above Components are Covered Parts specified in your maintenanceDrive Motor Resolvers * Belts schedule that require scheduledDrive Motor/Generator Control replacement are covered up to their Boots first replacement interval or theModule (DMCM ‐ HCP,MCPA, MCPB) ** Clamps applicable emission warranty Connectors coverage period, whichever comesElectro-Hydraulic Brake Control first. If failure of one of these partsModule (EBCM) ** Ducts results in failure of another part,Energy Storage Control Module ** Fittings both will be covered under the Emission Control System Warranty.Fuel Filler Pipe Adapter Seal Gaskets For detailed information concerningHybrid Batteries * Grommets specific parts covered by theseHybrid Battery Temperature Sensors Hoses emission control system warranties, ask your dealer.Hybrid Battery Voltage Sensors Housings
  • 35. Emission Warranty Parts List 31Replacement Parts If other than new, genuine GM In an emergency, where an parts are used for maintenance authorized dealer is not reasonablyThe emission control systems of replacements or for the repair of available, repairs may beyour vehicle were designed, built, parts affecting emission control, the performed at any available serviceand tested using genuine GM parts* owner should assure himself/herself establishment or by the owner,and the vehicle is certified as that such parts are warranted by using any replacement part. GMCbeing in conformity with applicable their manufacturer to be equivalent will consider reimbursement forfederal and California emission to genuine GM parts in performance the expense incurred, includingrequirements. Accordingly, and durability. diagnosis, not to exceed theit is recommended that any * “Genuine GM parts”, when used manufacturers suggested retailreplacement parts used for in connection with GM vehicles, price for all warranted partsmaintenance or for the repair means parts manufactured by or replaced and labor charges basedof emission control systems be for GM, designed for use on GM on GMCs recommended timenew, genuine GM parts. vehicles, and distributed by any allowance for the warranty repairThe warranty obligations are not and the geographically appropriate division or subsidiary of GM.dependent upon the use of any labor rate. A part not being availableparticular brand of replacement Maintenance and Repairs within 10 days or a repair notparts. The owner may elect to being completed within 30 daysuse non-genuine GM parts for Maintenance and repairs can be constitutes an emergency. Retainreplacement purposes. Use of performed by any qualified service receipts and failed parts in order toreplacement parts which are not of outlet; however, warranty repairs receive compensation for warrantyequivalent quality may impair the must be performed by an authorized repairs reimbursable due to aneffectiveness of emission control dealer except in an emergency emergency.systems. situation when a warranted part or a warranty station is not reasonably available to the vehicle owner.
  • 36. 32 Emission Warranty Parts ListIf, in an emergency situation, GM will not deny warranty Those repairs qualifying under theit is necessary to have repairs coverage solely on the absence warranty will be performed by anyperformed by other than a GMC of maintenance records. However, GMC dealer at no charge. Repairsdealer and you believe the repairs GM may deny a warranty claim which do not qualify will be chargedare covered by emission warranties, if a failure to perform scheduled to you. You will be notified as totake the replaced parts and your maintenance resulted in the failure whether or not the repair qualifiesreceipt to a GMC dealer for of a warranty part. under the warranty within areimbursement consideration. reasonable time, not to exceedThis applies to both the Federal Claims Procedure 30 days after receipt of the vehicleEmission Defect Warranty and As with the other warranties by the dealer, or within the timeFederal Emission Performance covered in this booklet, take your period required by local or state law.Warranty. vehicle to any authorized GMC The only exceptions would be if youReceipts and records covering dealer facility to obtain service request or agree to an extension,the performance of regular under the emission warranty. This or if a delay results from eventsmaintenance or emergency should be done as soon as possible beyond the control of your dealer orrepairs should be retained in the after failing an EPA-approved I/M GM. If you are not so notified, GMevent questions arise concerning test or a California smog check test, will provide any required repairs atmaintenance. These receipts or at any time you suspect a defect no charge.and records should be transferred in a part. In the event a warranty matter is notto each subsequent owner. handled to your satisfaction, refer to the Customer Satisfaction Procedure on page 34.
  • 37. Emission Warranty Parts List 33For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:Manager, Certification andComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:State of California AirResources BoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990
  • 38. 34 Customer Satisfaction ProcedureYour satisfaction and goodwill are STEP TWO: If after contacting a . The dealer name and locationimportant to your dealer and to member of dealer management, it . The vehicle delivery date andGMC. Normally, any concerns appears your concern cannot be present mileagewith the sales transaction or the resolved by the dealer withoutoperation of your vehicle will be further help contact the GMC When contacting GMC, rememberresolved by your dealers sales or Customer Assistance Center that your concern will likely beservice departments. Sometimes, by calling 1-800-GMC-8782 resolved at a dealers facility.however, despite the best intentions (462-8782). In Canada, contact That is why we suggest you followof all concerned, misunderstandings GM of Canada Central Office by Step One first if you have acan occur. If your concern has not calling 1-800-263-3777: English, concern.been resolved to your satisfaction, or 1-800-263-7854: French. STEP THREE: Both GM and yourthe following steps should be taken: We encourage you to call the GM dealer are committed to makingSTEP ONE: Discuss your toll-free number in order to give sure you are completely satisfiedconcern with a member of dealer your inquiry prompt attention. with your new vehicle. However,management. Normally, concerns Have the following information if you continue to remain unsatisfiedcan be quickly resolved at that level. available to give the Customer after following the procedureIf the matter has already been Assistance Representative: outlined in Steps One and Two, youreviewed with the sales, service, can file with the Better Business . The Vehicle Identification Bureau (BBB) Auto Line Program toor parts manager, contact the Number (VIN). This is availableowner of the dealer facility or the enforce any additional rights you from the vehicle registration or may have.general manager. title, or the plate above the top of the instrument panel on the driver side, and visible through the windshield.
  • 39. Customer Satisfaction Procedure 35The BBB Auto Line Program is an Contact the BBB Auto Line Programout of court program administered using the toll-free telephone numberby the Council of Better Business or write them at the followingBureaus to settle automotive address:disputes regarding vehicle repairs or BBB Auto Line Programthe interpretation of the New Vehicle Council of Better BusinessLimited Warranty. Although you may Bureaus, Inc.be required to resort to this informal 4200 Wilson Boulevarddispute resolution program prior to Suite 800filing a court action, use of the Arlington, VA 22203-1804program is free of charge and yourcase will generally be heard within 1-800-955-510040 days. If you do not agree with www.dr.bbb.org/goautothe decision given in your case, you This program is available in allmay reject it and proceed with any 50 states and the District ofother venue for relief available Columbia. Eligibility is limited byto you. vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.
  • 40. 36 State Warranty Enforcement LawsLaws in many states permit ownersto obtain a replacement vehicleor a refund of the purchase priceunder certain circumstances. Theprovisions of these laws vary fromstate to state. To the extent allowedby state law, GM requires thatyou first provide us with writtennotification of any service difficultyyou have experienced so that wehave an opportunity to make anyneeded repairs before you areeligible for the remedies providedby these laws. The address forwritten notification, is in CustomerAssistance Offices on page 39.
  • 41. Warranty Information for California Only 37California Civil Code Section been subject to repair two or NOTICE TO GENERAL MOTORS1793.2(d) requires that, if GM or its more times by GM or its agents AS REQUIRED ABOVE SHALLrepresentatives are unable to repair AND the buyer or lessee has BE SENT TO THE FOLLOWINGa new motor vehicle to conform to directly notified GM of the ADDRESS:the vehicles applicable express need for the repair of the General Motors LLCwarranties after a reasonable nonconformity. P.O. Box 33170number of attempts, GM shall either . The same nonconformity has Detroit, MI 48232-5170replace the new motor vehicle or been subject to repair four orreimburse the buyer the amount When you make an inquiry, you more times by GM or its agents will need to give the year, model,paid or payable by the buyer. AND the buyer has notified GMCalifornia Civil Code Section and mileage of your vehicle and of the need for the repair of the your VIN.1793.22(b) creates a presumption nonconformity.that GM has had a reasonablenumber of attempts to conform the . The vehicle is out of service byvehicle to its applicable express reason of repair nonconformitieswarranties if, within 18 months by GM or its agents for afrom delivery to the buyer or cumulative total of more than18,000 miles on the vehicles 30 calendar days after deliveryodometer, whichever occurs first, of the vehicle to the buyer.one or more of the following occurs:. The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has
  • 42. 38 Special Coverage Adjustment Programs Beyond the Warranty PeriodGMC is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there maybe times when GMC will establisha special coverage adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certainrepair expenses you may haveincurred. Check with your GMCdealer or call the GMC CustomerAssistance Center to determinewhether any special coverageadjustment program is applicable toyour vehicle.When you make an inquiry, youwill need to give the year, model,and mileage of your vehicle andyour VIN.
  • 43. Customer Assistance Offices 39GMC encourages customers to call Canada Mexico, Central America, andthe toll-free telephone number for Customer Communication Centre, Caribbean Islands/Countriesassistance. However, if you wish to CA1-163-005 (Except Puerto Rico andwrite or e-mail GMC, refer to the General Motors of Canada Limited U.S. Virgin Islands)address below. 1908 Colonel Sam Drive General Motors de Mexico, S. deUnited States Oshawa, Ontario L1H 8P7 R.L. de C.V. www.gm.ca Customer Assistance CenterGMC Customer Assistance Center Av. Ejercito Nacional #843P.O. Box 33172 1-800-263-3777 (English) Col. GranadaDetroit, MI 48232-5172 1-800-263-7854 (French) C.P. 11520 Mexico, D.F.www.GMC.com 1-800-263-3830 (For Text Telephone devices (TTYs)) 01-800-466-08011-800-462-8782 Roadside Assistance: Long Distance: 011-52-53 29 08011-800-462-8583 (For Text 1-800-268-6800Telephone devices (TTYs))Roadside Assistance:1-800-462-8782From Puerto Rico:1-800-496-9992 (English)1-800-496-9993 (Spanish)From U.S. Virgin Islands:1-800-496-9994
  • 44. 40 Customer Assistance for Text Telephone (TTY) UsersTo assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), GMC has TTYequipment available at its CustomerAssistance Center and RoadsideAssistance Center.The TTY for the GMC CustomerAssistance Center is:1-800-462-8583 in the United States1-800-263-3830 in CanadaThe TTY for the GMC RoadsideAssistance Center is:1-888-889-2438 in the U.S.
  • 45. Online Owner Center 41GMC Owner Center (U.S.) — Other Helpful Links: Here are a few of the valuablewww.gmcownercenter.com GMC — www.gmc.com tools and services you will have access to:Information and services GMC Merchandise —customized for your specific www.gmccollection.com . My Showroom: Find and savevehicle — all in one convenient information on vehicles andplace. Help Center — www.gmc.com/ current offers in your area. helpcenter. Digital owner manual, warranty . My Dealers: Save details such . FAQ information, and more as address and phone number. . Contact Us for each of your preferred GM Store online service and dealers. maintenance records Parts and Accessories — www.gmaccessorieszone.com . My Driveway: Access quick. Find GMC dealers for service links to parts and service nationwide My GM Canada estimates, check trade-in. Exclusive privileges and offers (Canada) — www.gm.ca values, or schedule a service appointment by adding the. Recall notices for your specific My GM Canada is a vehicles you own to your vehicle password-protected section of driveway profile.. OnStar® and GM Cardmember www.gm.ca where you can save information on GM vehicles, get . My Preferences: Manage your Services Earnings summaries personalized offers, and use handy profile and use tools and forms tools and forms with greater ease. with greater ease. To sign up, visit the My GM.ca section within www.gm.ca.
  • 46. 42 Roadside Assistance ProgramGMC is proud to offer the response,security, and convenience of GMCs24-hour Roadside AssistanceProgram for a period of 5 years or100,000 miles, whichever comesfirst. Consult your dealer or refer tothe owner manual for details. TheGMC Roadside Assistance Centercan be reached by calling1-800-GMC-8782 (462-8782).Roadside Assistance is not part ofor included in the coverage providedby the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theRoadside Assistance program atany time without notification.
  • 47. Courtesy Transportation Program 43If your vehicle requireswarranty repairs during the5 year/100,000 miles(8 year/100,000 miles) forSierra Hybrid, and the Yukon/YukonDenali Hybrid vehicles) coverageperiod, alternate transportationand/or reimbursement of certaintransportation expenses may beavailable under the CourtesyTransportation Program. Severaltransportation options are available.Consult your dealer or refer to theowner manual for details.Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theCourtesy Transportation programat any time without notification.
  • 48. 44 2 NOTES