Customer Service Quotes

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Customer Service Quotes

  1. 1. You NEED To Hang In Your Office
  2. 2. “ The goal as a company is to have customer service that is not just the best but LEGENDARY.” Sam Walton, Founder of Wal-Mart
  3. 3. “ Your most unhappy customers are your greatest source of learning.” Bill Gates, Founder of Microsoft
  4. 4. “ It is not the employer who pays the wages. Employers only handle the money... It is the customer who pays the wages.” Henry Ford, Founder of Ford Motors
  5. 5. “ Our customers and the word of mouth they’ve spread about Zappos have been the biggest reasons for our success. We realize that and are focused on continually doing whatever we can to improve their experience.” Nick Swinmurn, Founder of Zappos
  6. 6. “ Kind words can be short and easy to speak, but their echoes are truly endless. Mother Teresa
  7. 7. “ If you work just for money, you’ll NEVER make it, but if you love what you’re doing and you always put the customer first, success will be yours.”Ray Krock; Founder of McDonald’s
  8. 8. “ We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos, CEO of Amazon.com
  9. 9. “A man without a smiling face must not open a shop.” Chinese Proverb
  10. 10. “ Do what theydo so well that you will want to see it again and bring their friends.” Walt Disney, Founder of Disney
  11. 11. “ Be everywhere, do everything, and never fail to astonish the customer.” Macy’s Motto
  12. 12. “ Our mission statement about treating people with respect anddignity is not just words but a creed we live by every day. You can’t expect your employees to exceedthe expectations of your customers if you don’t exceed the employees’ expectations of management.”Howard Schultz, CEO Starbucks Coffee
  13. 13. “ What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important was, No. 1 customer success. NOTHING is more important to us than making sure every customer is successful in our service.” Marc Benioff, Founder of Salesforce
  14. 14. “ Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” Zig Ziglar, Author and Motivational Speaker
  15. 15. “If you’re not serving thecustomer, your job is to be servingsomeone who is.”Jan Carlzon, Former CEO of SAP Group
  16. 16. “ To understand the man, you must first walk a mile in his moccasin.” Native American Proverb
  17. 17. “ Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” Steve Jobs, Founder of Apple
  18. 18. “ Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.” Donald Porter, V.P. of British Airways
  19. 19. “ One customer well taken care of could be more valuable than $10,000 worth of advertising.” Jim Rohn, Entrepreneur and Motivational Speaker
  20. 20. “ Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!” Gene Buckley, President of Sikorsky Aircraft
  21. 21. “ Spend a lot of time talking to customers face to face. You’d be amazed how many companies DON’T listen to their customers.” Ross Perot, Founder of Electronic Data Systems and Perot Systems
  22. 22. “ The customer experience is the next competitive battleground.” Jerry Gregoire, CIO, Dell Computers
  23. 23. “There are no traffic jams along the extra mile.” Roger Staubach, Super Bowl VI MVP
  24. 24. “Consumers are statistics. Customers are people.” Stanley Marcus, Former Chairman of the Board of Neiman Marcus
  25. 25. “ If we don’t take care of our customers, someone else will.” Unknown
  26. 26. “ Always domore than isrequired of you.” George Patton, Former General of the United States Army
  27. 27. “ Courteous treatment will make a customer a walking advertisement.” J.C. Penny
  28. 28. “ Well done is better than well said.” Benjamin Franklin, one of the Founding Father of the United States of America
  29. 29. “ When the customer comes first, the customer will last.” Robert Half
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