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Ia Workshop Gkm Version
 

Ia Workshop Gkm Version

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This was a presentation to the Canberra IA Cocktail Hour in September 2009.

This was a presentation to the Canberra IA Cocktail Hour in September 2009.

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  • Lets re-cap and re-introduce our cross grid with our four key methods for gaining knowledge. The diagram here shows how an organisation could cover these bases. Pedagogic: At Beacon IT Group we used PowerPoint files saved as web files and delivered for on-line training via Internet Explorer web browser. We also used Windows HTML Help to generate Application Help for the BIDS application. Cultural: The developers and integrators use Internet Explorer to do basic research of the the wider developer world available to them. Two way interaction between developers and clients is handled with Outlook e-mail and MS Instant Messenger Historic: They use a Forum within their DotNetNuke-based Support site, MS Word to Report to senior management and I was working on adding Blog software for new kind of RSS linked newsletter aimed at driving dialog to the support site’s Q&A, Enhancement and Training Forums. Documented: They have a mix of MS Word User manuals, a searchable MediaWiki Knowledge base and downloadable PDF technical Documentation that they use to explain their technologies to potential customers. Unlike MS Word documents, PDF documents can be compressed for e-mail and can be secured to only allow low resolution printing but stop content scraping. This is one possible grid – there are more and they will develop as new tools become available to us in the cloud.

Ia Workshop Gkm Version Ia Workshop Gkm Version Presentation Transcript

  •  
  • Real World
  •  
  • Guerrilla Knowledge Management
      • Exploring the possibilities for mining and centralising the knowledge of your team and stakeholders
  • Investigating how to
      • create quick and fast reacting communication hubs on-line
      • involve staff in mapping what information access is needed
      • manage ad-hoc and limited life on-line collaborative environments
      • manage customer service knowledge-bases
      • control feedback loops for staff and management
  • What to capture?
      • information items have different values for different people at different times
  • Chicken or Egg
  • Follow the Path
  • Knowledge
    • How do people gain knowledge?
  •  
  •  
  •  
  •  
  •  
  •  
  • Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
  • Overcome Managerial Inertia
      • Leverage free services
      • Step around the obstacle
  • Improve Workplace Culture
      • Enrich the daily landscape
      • Mentors and Challenges
  • Democratise Knowledge
      • Information should be free
      • List people, policies and processes
      • Access gives everyone power
  • If you build it…
    • if you build it they will come
    … but only if it is of value to them.
  • Populate or Perish
    • Volume matters
    • Organic growth is good
  • Capturing Knowledge
      • An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles.
  • Web-based Tools
      • Wikis
      • Blogs
      • Social Media
      • Web Content Management Systems
      • Existing SOE
  • Web-based Tools – Wikis http://www.wikepedia.org http://www.mediawiki.org/wiki/Manual:FAQ http://stephenwho.pbwiki.com
  • Web-based Tools – Blogs
  • Web-based tools – Social Media
  • Web-based Tools – CMS http://www.dotnetnuke.com http://en.wikipedia.org/wiki/Comparison_of_content_management_systems
  • Standard Operating Environment
      • MS Office
      • Web Browsers
      • E-mail and Desktop Messaging
  • Workshop
    • Map the framework
    • Suggestions for staff involvement
    • Appropriate tools for each task
    • Feedback loops
  •  
  •  
  • Delivery Technologies
  • Thank you
    • [email_address]
    • stephenwho.blogspot.com
    • stephenwho.com