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Guerilla tactics in building a knowledge-base in Government
 

Guerilla tactics in building a knowledge-base in Government

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How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

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  • Before we start this workshop in earnest, I’d just like to give you a quick overview of my current work and recent project history. This is not a spruik or elevator pitch; it is more a quick contextual overview of my current work and experience in this area and the events have drawn me to it.

Guerilla tactics in building a knowledge-base in Government Guerilla tactics in building a knowledge-base in Government Presentation Transcript

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  • IA – Turning I nside Out
      • Exploring the possibilities for mining and centralising the knowledge of your own people
  • Investigating how to
      • create quick and fast reacting communication hubs on-line
      • involve staff in mapping what information access is needed
      • manage ad-hoc and limited life on-line collaborative environments
      • manage customer service knowledge-bases
      • control feedback loops for staff and management
  • The flip side of Information Architecture
      • information items have different values for different people at different times
  • Chicken or Egg
  • Follow the Path
  • Knowledge
    • How do people gain knowledge?
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  • Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
  • Overcome Managerial Inertia
      • Leverage free services
      • Step around the obstacle
  • Improve Workplace Culture
      • Enrich the daily landscape
      • Mentors and Challenges
  • Democratise Knowledge
      • Information should be free
      • List people, policies and processes
      • Access gives everyone power
  • If you build it…
    • if you build it they will come
    … but only if it is of value to them.
  • Populate or Perish
    • Volume matters
    • Organic growth is good
  • Capturing Knowledge
      • An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles.
  • Web-based Tools
      • Wikis
      • Blogs
      • Web Content Management Systems
      • Rapid Application Development environments
      • Existing SOE
  • Web-based Tools – Wiki http://www.wikepedia.org
  • Web-based Tools – Wiki
  • MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ
  • Web-based Tools – Wiki
  • Peanut Butter Wiki Demo http://stephenwho.pbwiki.com
  • Web-based Tools – Wiki
  • TiddlyWiki Demo http://www.tiddlywiki.com
  • Web-based Tools – Blogs
  • Blogger Demo http://stephenwho.blogspot.com/
  •  
  • Web-based Tools – CMS http://www.dotnetnuke.com
  • DotNetNuke CMS Demo
  • Standard Operating Environment
      • MS Office
      • Web Browsers
      • E-mail and Desktop Messaging
  • Thank you
    • [email_address]
    • http://stephenwho.com
    • http://stephenwho.blogspot.com