IA – Turning I nside Out Exploring the possibilities for mining and centralising the knowledge of your own people

Exploring the possibilities for mining and centralising the knowledge of your own people

Investigating how to create quick and fast reacting communication hubs on-line involve staff in mapping what information access is needed manage ad-hoc and limited life on-line collaborative environments manage customer service knowledge-bases control feedback loops for staff and management

create quick and fast reacting communication hubs on-line

involve staff in mapping what information access is needed

manage ad-hoc and limited life on-line collaborative environments

manage customer service knowledge-bases

control feedback loops for staff and management

The flip side of Information Architecture information items have different values for different people at different times

information items have different values for different people at different times

Chicken or Egg

Follow the Path

Knowledge How do people gain knowledge?

How do people gain knowledge?

Roadblocks Managerial Inertia Workplace Culture Knowledge as Power

Overcome Managerial Inertia Leverage free services Step around the obstacle

Leverage free services

Step around the obstacle

Improve Workplace Culture Enrich the daily landscape Mentors and Challenges

Enrich the daily landscape

Mentors and Challenges

Democratise Knowledge Information should be free List people, policies and processes Access gives everyone power

Information should be free

List people, policies and processes

Access gives everyone power

If you build it… if you build it they will come … but only if it is of value to them.

if you build it they will come

Populate or Perish Volume matters Organic growth is good

Volume matters

Organic growth is good

Capturing Knowledge An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles.

An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles.

Web-based Tools Wikis Blogs Web Content Management Systems Rapid Application Development environments Existing SOE

Wikis

Blogs

Web Content Management Systems

Rapid Application Development environments

Existing SOE

Web-based Tools – Wiki http://www.wikepedia.org

Web-based Tools – Wiki

MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ

Web-based Tools – Wiki

Peanut Butter Wiki Demo http://stephenwho.pbwiki.com

Web-based Tools – Wiki

TiddlyWiki Demo http://www.tiddlywiki.com

Web-based Tools – Blogs

Blogger Demo http://stephenwho.blogspot.com/

Web-based Tools – CMS http://www.dotnetnuke.com

DotNetNuke CMS Demo

Standard Operating Environment MS Office Web Browsers E-mail and Desktop Messaging

MS Office

Web Browsers

E-mail and Desktop Messaging

Thank you [email_address] http://stephenwho.com http://stephenwho.blogspot.com

[email_address]

http://stephenwho.com

http://stephenwho.blogspot.com