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Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
Guerilla tactics in building a knowledge-base in Government
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Guerilla tactics in building a knowledge-base in Government

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How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

Published in: Business, Technology, Education
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  • Before we start this workshop in earnest, I’d just like to give you a quick overview of my current work and recent project history. This is not a spruik or elevator pitch; it is more a quick contextual overview of my current work and experience in this area and the events have drawn me to it.
  • Transcript

    • 1.  
    • 2. IA – Turning I nside Out <ul><ul><li>Exploring the possibilities for mining and centralising the knowledge of your own people </li></ul></ul>
    • 3. Investigating how to <ul><ul><li>create quick and fast reacting communication hubs on-line </li></ul></ul><ul><ul><li>involve staff in mapping what information access is needed </li></ul></ul><ul><ul><li>manage ad-hoc and limited life on-line collaborative environments </li></ul></ul><ul><ul><li>manage customer service knowledge-bases </li></ul></ul><ul><ul><li>control feedback loops for staff and management </li></ul></ul>
    • 4. The flip side of Information Architecture <ul><ul><li>information items have different values for different people at different times </li></ul></ul>
    • 5. Chicken or Egg
    • 6. Follow the Path
    • 7. Knowledge <ul><li>How do people gain knowledge? </li></ul>
    • 8.  
    • 9.  
    • 10.  
    • 11.  
    • 12.  
    • 13.  
    • 14. Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
    • 15. Overcome Managerial Inertia <ul><ul><li>Leverage free services </li></ul></ul><ul><ul><li>Step around the obstacle </li></ul></ul>
    • 16. Improve Workplace Culture <ul><ul><li>Enrich the daily landscape </li></ul></ul><ul><ul><li>Mentors and Challenges </li></ul></ul>
    • 17. Democratise Knowledge <ul><ul><li>Information should be free </li></ul></ul><ul><ul><li>List people, policies and processes </li></ul></ul><ul><ul><li>Access gives everyone power </li></ul></ul>
    • 18. If you build it… <ul><li>if you build it they will come </li></ul>… but only if it is of value to them.
    • 19. Populate or Perish <ul><li>Volume matters </li></ul><ul><li>Organic growth is good </li></ul>
    • 20. Capturing Knowledge <ul><ul><li>An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles. </li></ul></ul>
    • 21. Web-based Tools <ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Web Content Management Systems </li></ul></ul><ul><ul><li>Rapid Application Development environments </li></ul></ul><ul><ul><li>Existing SOE </li></ul></ul>
    • 22. Web-based Tools – Wiki http://www.wikepedia.org
    • 23. Web-based Tools – Wiki
    • 24. MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ
    • 25. Web-based Tools – Wiki
    • 26. Peanut Butter Wiki Demo http://stephenwho.pbwiki.com
    • 27. Web-based Tools – Wiki
    • 28. TiddlyWiki Demo http://www.tiddlywiki.com
    • 29. Web-based Tools – Blogs
    • 30. Blogger Demo http://stephenwho.blogspot.com/
    • 31.  
    • 32. Web-based Tools – CMS http://www.dotnetnuke.com
    • 33. DotNetNuke CMS Demo
    • 34. Standard Operating Environment <ul><ul><li>MS Office </li></ul></ul><ul><ul><li>Web Browsers </li></ul></ul><ul><ul><li>E-mail and Desktop Messaging </li></ul></ul>
    • 35. Thank you <ul><li>[email_address] </li></ul><ul><li>http://stephenwho.com </li></ul><ul><li>http://stephenwho.blogspot.com </li></ul>

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