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Guerilla tactics in building a knowledge-base in Government
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Guerilla tactics in building a knowledge-base in Government

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How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

Published in: Business, Technology, Education

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  • Before we start this workshop in earnest, I’d just like to give you a quick overview of my current work and recent project history. This is not a spruik or elevator pitch; it is more a quick contextual overview of my current work and experience in this area and the events have drawn me to it.
  • Transcript

    • 1.  
    • 2. IA – Turning I nside Out
        • Exploring the possibilities for mining and centralising the knowledge of your own people
    • 3. Investigating how to
        • create quick and fast reacting communication hubs on-line
        • involve staff in mapping what information access is needed
        • manage ad-hoc and limited life on-line collaborative environments
        • manage customer service knowledge-bases
        • control feedback loops for staff and management
    • 4. The flip side of Information Architecture
        • information items have different values for different people at different times
    • 5. Chicken or Egg
    • 6. Follow the Path
    • 7. Knowledge
      • How do people gain knowledge?
    • 8.  
    • 9.  
    • 10.  
    • 11.  
    • 12.  
    • 13.  
    • 14. Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
    • 15. Overcome Managerial Inertia
        • Leverage free services
        • Step around the obstacle
    • 16. Improve Workplace Culture
        • Enrich the daily landscape
        • Mentors and Challenges
    • 17. Democratise Knowledge
        • Information should be free
        • List people, policies and processes
        • Access gives everyone power
    • 18. If you build it…
      • if you build it they will come
      … but only if it is of value to them.
    • 19. Populate or Perish
      • Volume matters
      • Organic growth is good
    • 20. Capturing Knowledge
        • An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles.
    • 21. Web-based Tools
        • Wikis
        • Blogs
        • Web Content Management Systems
        • Rapid Application Development environments
        • Existing SOE
    • 22. Web-based Tools – Wiki http://www.wikepedia.org
    • 23. Web-based Tools – Wiki
    • 24. MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ
    • 25. Web-based Tools – Wiki
    • 26. Peanut Butter Wiki Demo http://stephenwho.pbwiki.com
    • 27. Web-based Tools – Wiki
    • 28. TiddlyWiki Demo http://www.tiddlywiki.com
    • 29. Web-based Tools – Blogs
    • 30. Blogger Demo http://stephenwho.blogspot.com/
    • 31.  
    • 32. Web-based Tools – CMS http://www.dotnetnuke.com
    • 33. DotNetNuke CMS Demo
    • 34. Standard Operating Environment
        • MS Office
        • Web Browsers
        • E-mail and Desktop Messaging
    • 35. Thank you
      • [email_address]
      • http://stephenwho.com
      • http://stephenwho.blogspot.com