IA – Turning  I nside Out <ul><ul><li>Exploring the possibilities  for mining and centralising   the knowledge  of your ow...
Investigating how to <ul><ul><li>create quick and fast reacting communication hubs on-line </li></ul></ul><ul><ul><li>invo...
The flip side of Information Architecture  <ul><ul><li>information items have different values for different people at dif...
Chicken or Egg
Follow the Path
Knowledge <ul><li>How do people gain knowledge? </li></ul>
 
 
 
 
 
 
Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
Overcome Managerial Inertia  <ul><ul><li>Leverage free services </li></ul></ul><ul><ul><li>Step around the obstacle </li><...
Improve Workplace Culture  <ul><ul><li>Enrich the daily landscape </li></ul></ul><ul><ul><li>Mentors and Challenges  </li>...
Democratise Knowledge <ul><ul><li>Information should be free </li></ul></ul><ul><ul><li>List people, policies and processe...
If you build it… <ul><li>if you build it they will come </li></ul>… but only if it is of value to them.
Populate or Perish <ul><li>Volume matters </li></ul><ul><li>Organic growth is good </li></ul>
Capturing Knowledge <ul><ul><li>An Information Architect’s tools for capturing the knowledge  of an organisation,  and ove...
Web-based Tools <ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Web Content Management Syste...
Web-based Tools – Wiki http://www.wikepedia.org
Web-based Tools – Wiki
MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ
Web-based Tools – Wiki
Peanut Butter Wiki Demo http://stephenwho.pbwiki.com
Web-based Tools – Wiki
TiddlyWiki Demo http://www.tiddlywiki.com
Web-based Tools – Blogs
Blogger Demo http://stephenwho.blogspot.com/
 
Web-based Tools – CMS http://www.dotnetnuke.com
DotNetNuke CMS Demo
Standard Operating Environment <ul><ul><li>MS Office </li></ul></ul><ul><ul><li>Web Browsers </li></ul></ul><ul><ul><li>E-...
Thank you <ul><li>[email_address] </li></ul><ul><li>http://stephenwho.com </li></ul><ul><li>http://stephenwho.blogspot.com...
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Guerilla tactics in building a knowledge-base in Government

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How to build a knowledge-base with freely available on-line tools in Government using Guerilla tactics.

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  • Before we start this workshop in earnest, I’d just like to give you a quick overview of my current work and recent project history. This is not a spruik or elevator pitch; it is more a quick contextual overview of my current work and experience in this area and the events have drawn me to it.
  • Transcript of "Guerilla tactics in building a knowledge-base in Government"

    1. 2. IA – Turning I nside Out <ul><ul><li>Exploring the possibilities for mining and centralising the knowledge of your own people </li></ul></ul>
    2. 3. Investigating how to <ul><ul><li>create quick and fast reacting communication hubs on-line </li></ul></ul><ul><ul><li>involve staff in mapping what information access is needed </li></ul></ul><ul><ul><li>manage ad-hoc and limited life on-line collaborative environments </li></ul></ul><ul><ul><li>manage customer service knowledge-bases </li></ul></ul><ul><ul><li>control feedback loops for staff and management </li></ul></ul>
    3. 4. The flip side of Information Architecture <ul><ul><li>information items have different values for different people at different times </li></ul></ul>
    4. 5. Chicken or Egg
    5. 6. Follow the Path
    6. 7. Knowledge <ul><li>How do people gain knowledge? </li></ul>
    7. 14. Roadblocks Managerial Inertia Workplace Culture Knowledge as Power
    8. 15. Overcome Managerial Inertia <ul><ul><li>Leverage free services </li></ul></ul><ul><ul><li>Step around the obstacle </li></ul></ul>
    9. 16. Improve Workplace Culture <ul><ul><li>Enrich the daily landscape </li></ul></ul><ul><ul><li>Mentors and Challenges </li></ul></ul>
    10. 17. Democratise Knowledge <ul><ul><li>Information should be free </li></ul></ul><ul><ul><li>List people, policies and processes </li></ul></ul><ul><ul><li>Access gives everyone power </li></ul></ul>
    11. 18. If you build it… <ul><li>if you build it they will come </li></ul>… but only if it is of value to them.
    12. 19. Populate or Perish <ul><li>Volume matters </li></ul><ul><li>Organic growth is good </li></ul>
    13. 20. Capturing Knowledge <ul><ul><li>An Information Architect’s tools for capturing the knowledge of an organisation, and overcoming cultural hurdles. </li></ul></ul>
    14. 21. Web-based Tools <ul><ul><li>Wikis </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Web Content Management Systems </li></ul></ul><ul><ul><li>Rapid Application Development environments </li></ul></ul><ul><ul><li>Existing SOE </li></ul></ul>
    15. 22. Web-based Tools – Wiki http://www.wikepedia.org
    16. 23. Web-based Tools – Wiki
    17. 24. MediaWiki Demo http://www.mediawiki.org/wiki/Manual:FAQ
    18. 25. Web-based Tools – Wiki
    19. 26. Peanut Butter Wiki Demo http://stephenwho.pbwiki.com
    20. 27. Web-based Tools – Wiki
    21. 28. TiddlyWiki Demo http://www.tiddlywiki.com
    22. 29. Web-based Tools – Blogs
    23. 30. Blogger Demo http://stephenwho.blogspot.com/
    24. 32. Web-based Tools – CMS http://www.dotnetnuke.com
    25. 33. DotNetNuke CMS Demo
    26. 34. Standard Operating Environment <ul><ul><li>MS Office </li></ul></ul><ul><ul><li>Web Browsers </li></ul></ul><ul><ul><li>E-mail and Desktop Messaging </li></ul></ul>
    27. 35. Thank you <ul><li>[email_address] </li></ul><ul><li>http://stephenwho.com </li></ul><ul><li>http://stephenwho.blogspot.com </li></ul>

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