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Managing Conflict and Stress
What is Conflict? <ul><li>Conflict—struggle between people with opposing needs, wishes, or demands </li></ul>Myth Truth Co...
Positive Effects of Conflict <ul><li>Energizes people </li></ul><ul><li>Opens up channels of communication that may not al...
Negative Effects of Conflict <ul><li>Anger/Resentment can make it difficult for a working relationship to continue </li></...
Types of Business Conflict <ul><li>Interpersonal Conflict </li></ul><ul><ul><li>Between individuals that perceive or value...
Managing Conflict <ul><li>Create positive atmosphere </li></ul><ul><ul><li>Parties involved can meet in a quiet, neutral s...
Stress in the Workplace <ul><li>Stress </li></ul><ul><ul><li>Any physical, chemical, or emotional factor causing bodily ha...
Effects of Stress <ul><li>Positive Effects </li></ul><ul><ul><li>Some enjoy high pressure situations </li></ul></ul><ul><u...
Sources of Workplace Stress <ul><li>Job mismatch </li></ul><ul><li>Conflicting expectations </li></ul><ul><li>Role ambigui...
Managing Stress <ul><li>Employer assistance with employee personal problems is increasing </li></ul><ul><li>Identifying st...
Stress Management <ul><li>Approach problems with a positive outlook </li></ul><ul><li>Communicate when problems begin </li...
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My ppt @ bec doms on managing conflict and stress

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My ppt @ bec doms on managing conflict and stress

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Transcript of "My ppt @ bec doms on managing conflict and stress"

  1. 1. Managing Conflict and Stress
  2. 2. What is Conflict? <ul><li>Conflict—struggle between people with opposing needs, wishes, or demands </li></ul>Myth Truth Conflicts is dysfunctional Conflict is a normal part of life All conflicts can be resolved Most conflicts can at least be managed Conflicts will go away if ignored Conflict can motivate change Conflicts result in a winner and a loser Conflict can strengthen relationships
  3. 3. Positive Effects of Conflict <ul><li>Energizes people </li></ul><ul><li>Opens up channels of communication that may not already exist </li></ul><ul><li>Parties involved can learn from the experience </li></ul>
  4. 4. Negative Effects of Conflict <ul><li>Anger/Resentment can make it difficult for a working relationship to continue </li></ul><ul><li>Unresolved conflicts can lead to misconceptions about parties involved </li></ul><ul><li>Ongoing conflict makes it difficult to focus on jobs </li></ul>
  5. 5. Types of Business Conflict <ul><li>Interpersonal Conflict </li></ul><ul><ul><li>Between individuals that perceive or value a situation differently </li></ul></ul><ul><li>Intergroup Conflict </li></ul><ul><ul><li>Between groups/teams/departments within an organization </li></ul></ul><ul><li>Organizational Conflict </li></ul><ul><ul><li>Between employees and the organization itself </li></ul></ul>
  6. 6. Managing Conflict <ul><li>Create positive atmosphere </li></ul><ul><ul><li>Parties involved can meet in a quiet, neutral setting </li></ul></ul><ul><li>Keep an open mind </li></ul><ul><ul><li>Don’t take one side or the other unless absolutely necessary </li></ul></ul><ul><ul><li>Be nonjudgmental </li></ul></ul><ul><ul><ul><li>It may not be important to you, but it is to others </li></ul></ul></ul><ul><li>Encourage employees to work together to resolve conflicts before they escalate </li></ul>
  7. 7. Stress in the Workplace <ul><li>Stress </li></ul><ul><ul><li>Any physical, chemical, or emotional factor causing bodily harm or mental tension </li></ul></ul><ul><ul><li>“ Workplace stress could be the #1 health problem in the U.S.” (former pres. of American Institute of Stress) </li></ul></ul>
  8. 8. Effects of Stress <ul><li>Positive Effects </li></ul><ul><ul><li>Some enjoy high pressure situations </li></ul></ul><ul><ul><ul><li>Get bored without some stress/pressure </li></ul></ul></ul><ul><ul><li>Can be motivating in the right dose </li></ul></ul><ul><ul><li>Can lead to greater productivity </li></ul></ul><ul><li>Negative Effects </li></ul><ul><ul><li>Emotional </li></ul></ul><ul><ul><li>Physical </li></ul></ul><ul><ul><li>Burnout….lose interest in job </li></ul></ul>
  9. 9. Sources of Workplace Stress <ul><li>Job mismatch </li></ul><ul><li>Conflicting expectations </li></ul><ul><li>Role ambiguity </li></ul><ul><li>Role overload </li></ul><ul><li>Poor working conditions </li></ul><ul><li>Unsatisfying work relationships </li></ul><ul><li>Alienation </li></ul>
  10. 10. Managing Stress <ul><li>Employer assistance with employee personal problems is increasing </li></ul><ul><li>Identifying stress early can save a great deal of both money and anxiety </li></ul><ul><li>EAP—Employee Assistance Program </li></ul><ul><ul><li>Puts employees in touch with professionals </li></ul></ul><ul><ul><ul><li>Social worker, psychologist, counselor, etc </li></ul></ul></ul><ul><ul><ul><li>All confidential </li></ul></ul></ul><ul><li>Wellness Programs </li></ul><ul><ul><li>Company sponsored programs to prevent illness and enhance employee well being </li></ul></ul><ul><ul><ul><li>Educational programs </li></ul></ul></ul><ul><ul><ul><li>Medical exams </li></ul></ul></ul><ul><ul><ul><li>Workout facilities </li></ul></ul></ul>
  11. 11. Stress Management <ul><li>Approach problems with a positive outlook </li></ul><ul><li>Communicate when problems begin </li></ul><ul><li>Reward yourself for even small accomplishments </li></ul><ul><li>Take time for yourself </li></ul><ul><ul><li>Enjoy the ride, not just the destination! </li></ul></ul>
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