Listening skills

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Listening skills

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Listening skills

  1. 1. 1 Listening Skills
  2. 2. 2 Importance of Listening Skills In daily communication we spend our time as follows: • Writing 9 percent • Reading 16 percent • Speaking 30 percent • Listening 45 percent
  3. 3. 3 Problems with Ineffective Listening  Poor listeners are perceived as less intelligent.  In some careers, life and death situations are determined by an employee’s listening skills.  Ineffective listening costs the company
  4. 4. 4 Hearing  Hearing occurs when your ears pick up sound waves being transmitted by a speaker.  Hearing is an INACTIVE, INVOLUNTARY process.
  5. 5. 5 Listening  Listening involves recognizing, understanding and accurately interpreting messages received.  Listening is an ACTIVE, VOLUNTARY process which requires ENERGY.
  6. 6. 6 BARRIERS  Physiological  Hearing Impairment  Speaking-Thinking rate  Environment  Physical  Message Overload  Attitudinal  Prejudices  Pre occupation  Casual attitude  Egocentrism
  7. 7. 7 Goal Setting for Interactive Listening  Identify Objectives  What must I get out of this message?  What would I like to get out of this situation?  What should others get out of my listening to them?  Listening Style  Four types of listening: information, enjoyment, evaluation, and feelings  Listening Approach  Four approaches to listening: Discriminative, Comprehensive, Critical, Active
  8. 8. 8 Communication Competence: Interactive Listening  Interactive listening is an ongoing, complex, and dynamic process.  Guidelines to becoming an interactive listener:  Motivation & Preparedness  Objective  Talk less  Ask questions  Use nonverbal behavior  Avoid boredom
  9. 9. 9 Dismantle The Three D’s  Distraction  Focus on the speaker  Take notes to stay on track  Disorientation  Simply information to its basic level  Focus on main points  Defensiveness  Understand that its not about “you”  Ask objective questions to self about content
  10. 10. 10 Improve Listening Skills Challenge: Calling the subject uninteresting Criticizing the speaker’s delivery Disagreeing with the message Suggestion: Shift for practical information Concentrate on the Message Hear the person out before judging
  11. 11. 11 Improve Listening Skills (cont’d) Challenge: Listening only for facts Trying to outline a disorganized talk Suggestion: Listen for main ideas Be flexible in note taking
  12. 12. 12 Tips For Speaker  Empathize  Adjust with delivery  Use Feedback  Clarity  Be Interesting

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