Presentation onEssentials of KM Presented by:- BABASAB PATIL14-MAY-2011
Knowledge Creation ProcessKnowledge is everywhere and the so called „informationoverload‟ is already a reality from which there is noescape. Part of the problem with knowledge is, we don‟tknow which end to bite.
Knowledge SharingThe time tested and effective way to transfer knowledge isfor people to find others who have the knowledge, and talkto them. While this can be left to informal means inorganization up to certain threshold size.
Knowledge capturing and storage Ensuring the quality, utility and currency of information, knowledge sharing mechanisms that capture and summarize knowledge, in effect, seek to make that knowledge the property of the organization. Pull and push two usage mechanisms are possible.
Cont..“Pull” mechanisms rely on the people accessing information stored in the various repositories on a need basis. Owing largely to the overhead associated with both contributing and locating useful information. “Push” mechanisms, on the other hand, deliver unsolicited information to potential users, these can easily create a shortage- most key managers and technically inundated with information, an d may unable to handle still more quantities of it.
The Basic Functions of KMThe four basic functions of knowledge management are Externalization Internalization Intermediation Cognition
ExternalizationExternalization is capturing knowledge in an external andorganizing it according to a classification framework. Atthe low end are technologies that simply provide a meansto capture knowledge and store it online, for example,imaging systems and databases. Workflow technologiesprovides a slightly higher level of functionality.
InternalizationWhereas Externalization seeks to discover the existence ofsimilar bodies of knowledge, internalization tries todiscover bodies of knowledge relevant to a particular usersneed, with internalization, you extract to the knowledgefrom the external repository and filter it to identify what isrelevant to the knowledge seeker.
Intermediationwhereas internalization focuses on the transfer of explicit knowledge, intermediation brokers tacit knowledge, it matches a knowledge seeker with the best sources of knowledge. By tracking the experience and interests of individuals, intermediation can link people who need to explore certain subjects with people who appear to anchorage knowledge in that area.
CognitionCognition is the application of knowledge that‟s beenexchanged through the preceding three functions and is theultimate goal of knowledge management.
Knowledge management tools• Relational database• Text document search• Groupware• Data warehouse• Expert database• Group memory• Content management
Technology components of KM• KM systems must universally meet the following requirements. Easy- to-use interfaces, solid reliability, accessibility throughout the target segment and utilities to mine relevant information The target segment employees, customers, investors, prospects, public at large must be carefully taken into account during requirement analysis and design/evaluation
Cont.. Adequate security and confidentially of database must be maintained as often, customers are concerned about confidentially of their data All systems must be driven off a well – conceptualized architecture to ensure homogeneity, ease of adoption and ease of use and maintenance.
Knowledge creation process• Most of us live in a world where today‟s knowledge will not solve in tomorrow‟s problem. This means updating knowledge on a regular basis.• Knowledge update is creating new knowledge based on ongoing experiences in particular problem area.• Then using new knowledge in combination with the initial knowledge to come up with updated knowledge for knowledge sharing.
Conti..• We approach knowledge and “knowing” as deeply personal• Keep in mind that KM is not a technology, it is an activity enabled by technology and produced by people.• It is also how people share the type of knowledge that will add special value to the growth and competitive nature of the business.
Knowledge creation and knowledge transfer via terms Initial Knowledge Outcome realized Outcome Team compared performance to action a job New New knowledge experience/ reusable by same knowledge team on next job gain Knowledge captured and codified in a form usable by others
• An alternative way of creating knowledge is through team work. A team translates experience in to knowledge.• Essentially, a team commits to performing a job over a specific time period such as weeks or months job is more than a task.• It is series of specific task carried out in specific order, format. In the end job is completed and the results are successful or disappointing
Knowledge management systems, techniques and tools• The systems, techniques and tools necessary to accomplish knowledge management in organizations would loosen the overall organization architecture as well as suggested implementation strategies.• The number of tools available to achieve each of the process is significant and covering the characteristics of each one of them is beyond the scope of this text,.
• The knowledge acquisition, modeling and representation communities have developed wide range of tools relevant to the development and management of large scale knowledge based systems• The development of knowledge based systems involves the management of diversity of knowledge sources, computing resources and system users often geographically distributed
• The world wide web(WWW) is a distributed hyper media system available internationally through the internet. it provides general purpose client server technology which supports interaction through documents with fixed graphic user interfaces.