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Emotional intelligence sets apart good leaders ppt


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Emotional intelligence sets apart good leaders ppt

Emotional intelligence sets apart good leaders ppt

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  • 1. Emotional Intelligence “Emotional Intelligence Sets Apart Good Leaders”
  • 2. What is Emotional Intelligence (EI)? The ability to Understand the needs and feeling of oneself and other people. Manage one’s own feeling. Respond to others in appropriate ways. •“Being nice” •Letting feelings hang out” The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
  • 3. Definitions of EI : Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill assess, and manage the emotions of one's self, of others, and of groups. A form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.
  • 4. Basic Emotions--presumed to be hard wired and physiologically distinctive • Joy • Surprise • Sadness • Anger • Disgust • Fear
  • 5. there are three main models of EI: • Ability EI model • Mixed models of EI • Trait EI model
  • 6. Ability EI model The ability-based model views emotions as useful sources of information that help one to make sense of and navigate the social environment. The model proposes that individuals vary in their ability to process information of an emotional nature and in their ability to relate emotional processing to a wider cognition. This ability is seen to manifest itself in certain adaptive behaviors.
  • 7. The model claims that EI includes four types of abilities: Perceiving emotions : Using emotions : Understanding emotions : Managing emotions :
  • 8. Mixed models of EI • The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance.
  • 9. Cont…… • Self-awareness – the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions. • Self-management – involves controlling one's emotions and impulses and adapting to changing circumstances. • Social awareness – the ability to sense, understand, and react to others' emotions while comprehending social networks. • Relationship management – the ability to inspire, influence, and develop others while managing conflict.
  • 10. trait EI  Trait EI refers to an individual's self-perceptions of their emotional abilities. This definition of EI encompasses behavioral dispositions and self perceived abilities and is measured by self report, as opposed to the ability based model which refers to actual abilities, which have proven highly resistant to scientific measurement.  Trait EI should be investigated within a personality framework.  An alternative label for the same construct is trait emotional self-efficacy.
  • 11. The 5 Components of EI Emotional Self-Awareness Managing one’s own emotions Using emotions to maximize intellectual processing and decision-making Developing empathy The art of social relationships (managing emotions in others) Goleman’s Categories Self-Awareness Self-Regulation Self-Motivation Social Awareness Social Skills
  • 12. Emotional self-awareness • The inability to notice our true feelings leaves us at their mercy. • People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Stay open to our emotional experience-- can we tolerate the entire bouquet?
  • 13. Value of taking time for self- awareness requires abilities • To recognize appropriate body cues and emotions • To label cues and emotions accurately • To stay open to unpleasant as well as pleasant emotions • Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self Awareness
  • 14. Managing one’s own emotions • EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising. • We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise. Self regulation
  • 15. Emotional development • We develop external strategies first Then we develop social strategies • Girls do better at developing strategies overall The more strategies the better Managing one’s own
  • 16. Using emotions to maximize intellectual processing and decision making As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes, (e.g., a child worries about his homework while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment. self motivation
  • 17. Developing empathy • Empathy is the ability to recognize another’s emotional state, which is very similar to what you are experiencing. • In research on married couples, empathy appears to include matching the physiological changes of the other person. social awareness
  • 18. Developing empathy links to • Greater emotional stability • Greater interpersonal sensitivity • Better school performance Developing
  • 19. The art of social relationships--managing emotions in others • To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. • One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade skills
  • 20. The subtle and complex abilities which underlie people skills • Being attuned to others’ emotions • Promoting comfort in others through the proper use of display rules • Using own emotional display to establish a sense of rapport The art of social relationships-- managing emotions in others
  • 21. The danger of the nice personality • Have you ever met a nice person, but the “bells have gone off?” • Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. • Empathy can be faked; so can other emotions. The art of social relationships--managing emotions in others
  • 22. The development of EI • They are not destiny (timidity) • Early expression of emotion by parents helps learning • Early abuse hinders learning • Poor ability to read others’ emotion may lead to the development of poor social skills.
  • 23. Some Gender Differences More willing to compromise social connectedness for independence Not as good as women at this Less adept than women overall More physiologically overwhelmed by marital conflict Greater need for connectedness Have a wider range of emotions Better at reading emotions Better at developing social strategies overall Perhaps more engaged in marital conflict
  • 24. Nine Strategies for Promoting Emotional Intelligence Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action
  • 25. Cont….. Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills
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