What is Emotional Intelligence (EI)?
The ability to Understand the needs and feeling of oneself and
other people. Manage one’s own feeling. Respond to others
in appropriate ways.
The capacity for recognizing our own
feelings and those of others, for motivating
ourselves, and for managing emotions well
in ourselves and in our relationships.
Definitions of EI :
Emotional Intelligence, also called EI and often measured as an
Emotional Intelligence Quotient (EQ), describes an ability, capacity,
or skill assess, and manage the emotions of one's self, of others, and
A form of social intelligence that involves the ability to
monitor one’s own and other’s feelings and emotions, to
discriminate among them, and to use this information to guide one’s
thinking and action.
Basic Emotions--presumed to be hard wired
and physiologically distinctive
there are three main models of EI:
• Ability EI model
• Mixed models of EI
• Trait EI model
Ability EI model
The ability-based model views emotions as useful
sources of information that help one to make sense of
and navigate the social environment.
The model proposes that
individuals vary in their ability to process information
of an emotional nature and in their ability to relate
emotional processing to a wider cognition. This ability
is seen to manifest itself in certain adaptive behaviors.
The model claims that EI includes four types of
Perceiving emotions :
Using emotions :
Understanding emotions :
Managing emotions :
Mixed models of EI
• The model introduced by Daniel Goleman
focuses on EI as a wide array of competencies
and skills that drive leadership performance.
• Self-awareness – the ability to read one's emotions and
recognize their impact while using gut feelings to guide
• Self-management – involves controlling one's emotions and
impulses and adapting to changing circumstances.
• Social awareness – the ability to sense, understand, and react
to others' emotions while comprehending social networks.
• Relationship management – the ability to inspire, influence,
and develop others while managing conflict.
Trait EI refers to an individual's self-perceptions of their
emotional abilities. This definition of EI encompasses
behavioral dispositions and self perceived abilities and is
measured by self report, as opposed to the ability based
model which refers to actual abilities, which have proven
highly resistant to scientific measurement.
Trait EI should be investigated within a personality
An alternative label for the same construct is trait emotional
The 5 Components of EI
Managing one’s own emotions
Using emotions to maximize intellectual processing
The art of social relationships
(managing emotions in others)
• The inability to notice our true feelings leaves us at their
• People with greater certainty about their feelings are better
pilots of their lives and have a surer sense about how they
feel about personal decisions.
Stay open to our
can we tolerate the entire bouquet?
Value of taking time for self-
awareness requires abilities
• To recognize appropriate body cues and emotions
• To label cues and emotions accurately
• To stay open to unpleasant as well as pleasant emotions
• Includes the capacity for experiencing and recognizing
multiple and conflicting emotions
Emotional Self Awareness
Managing one’s own emotions
• EI is like a smoke alarm--we’re not good at influencing
whether a particular emotion will arise. EI tells us
something is arising.
• We do have tremendous individual variability in the degree
to which we can consciously limit the duration of
unpleasant emotions and the degree of influence over the
behaviors which may arise.
• We develop external strategies
first Then we develop social
• Girls do better at developing
Managing one’s own emotions4/10/2013 Babasabpatilfreepptmba.com
Using emotions to maximize intellectual
processing and decision making
As a person matures, emotions begin to
shape and improve thinking by directing a
person’s attention to important changes, (e.g., a
child worries about his homework while continually watching TV. A
teacher becomes concerned about a lesson that needs to be completed
for the next day. The teacher moves on to complete the task before
concern takes over enjoyment.
• Empathy is the ability to recognize another’s emotional state,
which is very similar to what you are experiencing.
• In research on married couples, empathy appears to include
matching the physiological changes of the other person.
Developing empathy links to
• Greater emotional stability
• Greater interpersonal
• Better school performance
Developing empathy4/10/2013 Babasabpatilfreepptmba.com
The art of social relationships--managing emotions in
• To excel at people skills means having and
using the competencies to be an effective
friend, negotiator, and leader.
• One should be able to guide an interaction,
inspire others, make others comfortable in
social situations, and influence and
The subtle and complex abilities which
underlie people skills
• Being attuned to others’ emotions
• Promoting comfort in others through
the proper use of display rules
• Using own emotional display to
establish a sense of rapport
The art of social relationships--
managing emotions in others
The danger of the nice personality
• Have you ever met a nice
person, but the “bells have
• Charisma draws in but not
always to desired ends,
e.g., Hitler, Jim Jones.
• Empathy can be faked; so
can other emotions.
The art of social relationships--managing
emotions in others
The development of EI
• They are not destiny
• Early expression of
emotion by parents helps
• Early abuse hinders
• Poor ability to read others’
emotion may lead to the
development of poor social
Some Gender Differences
More willing to
Not as good as women at
Less adept than women
overwhelmed by marital
Greater need for
Have a wider range of
Better at reading emotions
Better at developing social
Perhaps more engaged in
Nine Strategies for Promoting Emotional Intelligence
Taking the time for mindfulness
Recognizing and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need to take action
Preventing depression through “learned optimism”
Managing anger through learned behavior or distraction techniques
Listening for the lessons of feelings
Using “gut feelings” in decision making
Developing listening skills