Emotional intelligence sets apart good leader PPT ON HRM MBA

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Emotional intelligence sets apart good leader PPT ON HRM MBA

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Emotional intelligence sets apart good leader PPT ON HRM MBA

  1. 1. Emotional Intelligence 4/10/2013 Babasabpatilfreepptmba.com
  2. 2. What is Emotional Intelligence (EI)? The ability to Understand the needs and feeling of oneself and other people. Manage one’s own feeling. Respond to others in appropriate ways. •“Being nice” •Letting feelings hang out” The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. 4/10/2013 Babasabpatilfreepptmba.com
  3. 3. Definitions of EI : Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill assess, and manage the emotions of one's self, of others, and of groups. A form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. 4/10/2013 Babasabpatilfreepptmba.com
  4. 4. Basic Emotions--presumed to be hard wired and physiologically distinctive • Joy • Surprise • Sadness • Anger • Disgust • Fear 4/10/2013 Babasabpatilfreepptmba.com
  5. 5. there are three main models of EI: • Ability EI model • Mixed models of EI • Trait EI model 4/10/2013 Babasabpatilfreepptmba.com
  6. 6. Ability EI model The ability-based model views emotions as useful sources of information that help one to make sense of and navigate the social environment. The model proposes that individuals vary in their ability to process information of an emotional nature and in their ability to relate emotional processing to a wider cognition. This ability is seen to manifest itself in certain adaptive behaviors. 4/10/2013 Babasabpatilfreepptmba.com
  7. 7. The model claims that EI includes four types of abilities: Perceiving emotions : Using emotions : Understanding emotions : Managing emotions : 4/10/2013 Babasabpatilfreepptmba.com
  8. 8. Mixed models of EI • The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. 4/10/2013 Babasabpatilfreepptmba.com
  9. 9. Cont…… • Self-awareness – the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions. • Self-management – involves controlling one's emotions and impulses and adapting to changing circumstances. • Social awareness – the ability to sense, understand, and react to others' emotions while comprehending social networks. • Relationship management – the ability to inspire, influence, and develop others while managing conflict. 4/10/2013 Babasabpatilfreepptmba.com
  10. 10. trait EI  Trait EI refers to an individual's self-perceptions of their emotional abilities. This definition of EI encompasses behavioral dispositions and self perceived abilities and is measured by self report, as opposed to the ability based model which refers to actual abilities, which have proven highly resistant to scientific measurement.  Trait EI should be investigated within a personality framework.  An alternative label for the same construct is trait emotional self-efficacy. 4/10/2013 Babasabpatilfreepptmba.com
  11. 11. The 5 Components of EI Emotional Self-Awareness Managing one’s own emotions Using emotions to maximize intellectual processing and decision-making Developing empathy The art of social relationships (managing emotions in others) Goleman’s Categories Self-Awareness Self-Regulation Self-Motivation Social Awareness Social Skills 4/10/2013 Babasabpatilfreepptmba.com
  12. 12. Emotional self-awareness • The inability to notice our true feelings leaves us at their mercy. • People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Stay open to our emotional experience-- can we tolerate the entire bouquet? Self-awareness4/10/2013 Babasabpatilfreepptmba.com
  13. 13. Value of taking time for self- awareness requires abilities • To recognize appropriate body cues and emotions • To label cues and emotions accurately • To stay open to unpleasant as well as pleasant emotions • Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self Awareness 4/10/2013 Babasabpatilfreepptmba.com
  14. 14. Managing one’s own emotions • EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising. • We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise. Self regulation 4/10/2013 Babasabpatilfreepptmba.com
  15. 15. Emotional development • We develop external strategies first Then we develop social strategies • Girls do better at developing strategies overall The more strategies the better Managing one’s own emotions4/10/2013 Babasabpatilfreepptmba.com
  16. 16. Using emotions to maximize intellectual processing and decision making As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes, (e.g., a child worries about his homework while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment. self motivation 4/10/2013 Babasabpatilfreepptmba.com
  17. 17. Developing empathy • Empathy is the ability to recognize another’s emotional state, which is very similar to what you are experiencing. • In research on married couples, empathy appears to include matching the physiological changes of the other person. social awareness 4/10/2013 Babasabpatilfreepptmba.com
  18. 18. Developing empathy links to • Greater emotional stability • Greater interpersonal sensitivity • Better school performance Developing empathy4/10/2013 Babasabpatilfreepptmba.com
  19. 19. The art of social relationships--managing emotions in others • To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. • One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills 4/10/2013 Babasabpatilfreepptmba.com
  20. 20. The subtle and complex abilities which underlie people skills • Being attuned to others’ emotions • Promoting comfort in others through the proper use of display rules • Using own emotional display to establish a sense of rapport The art of social relationships-- managing emotions in others 4/10/2013 Babasabpatilfreepptmba.com
  21. 21. The danger of the nice personality • Have you ever met a nice person, but the “bells have gone off?” • Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. • Empathy can be faked; so can other emotions. The art of social relationships--managing emotions in others 4/10/2013 Babasabpatilfreepptmba.com
  22. 22. The development of EI • They are not destiny (timidity) • Early expression of emotion by parents helps learning • Early abuse hinders learning • Poor ability to read others’ emotion may lead to the development of poor social skills. 4/10/2013 Babasabpatilfreepptmba.com
  23. 23. Some Gender Differences More willing to compromise social connectedness for independence Not as good as women at this Less adept than women overall More physiologically overwhelmed by marital conflict Greater need for connectedness Have a wider range of emotions Better at reading emotions Better at developing social strategies overall Perhaps more engaged in marital conflict 4/10/2013 Babasabpatilfreepptmba.com
  24. 24. Nine Strategies for Promoting Emotional Intelligence Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action 4/10/2013 Babasabpatilfreepptmba.com
  25. 25. Cont….. Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills 4/10/2013 Babasabpatilfreepptmba.com
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