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E-Commerce and Operations Management
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outline - Continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Commerce ,[object Object]
E-Business ,[object Object],Louis Gerstner, Chairman, IBM
E-Commerce Definitions ,[object Object],[object Object],[object Object],[object Object]
Types of E-Commerce Transactions Business Consumer Business B2B GM/Ford/Daimler’s Covisint exchange B2C Amazon, Dell, Net Grocer.com Consumer C2B Priceline, Travelocity C2C Ebay
Types of Information Offered by Business-to-Business Applications ,[object Object],[object Object],[object Object],[object Object]
Types of Information Offered by Business-to-Business Applications - Continued ,[object Object],[object Object],[object Object]
Types of Information Offered by Business-to-Business Applications - Continued ,[object Object],[object Object]
Security in the E-Commerce Environment ,[object Object],[object Object],[object Object],[object Object]
Benefits of E-commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Limitations of E-commerce ,[object Object],[object Object],[object Object],[object Object],[object Object]
Impact on Product Design ,[object Object],[object Object],[object Object]
E-Procurement ,[object Object]
Online Catalogues ,[object Object],[object Object],[object Object],[object Object],[object Object]
Internet Trading Exchanges ,[object Object],[object Object],[object Object],[object Object]
Internet Trading Exchanges - Continued ,[object Object],[object Object],[object Object]
Traditional Medical Supply Chain Manual processes Hospital Group purchasing organization for small, independent hospitals Distributor Supplier
On-Line Medical Supply Chain On-line Global Health Care Automated web-based processes Hospital Group purchasing organization for small, independent hospitals Distributor Supplier
E-Commerce and Requests for Quotes (RFQs) ,[object Object]
Online Auctions ,[object Object],[object Object]
[object Object],[object Object],E-Procurement
Inventory Tracking ,[object Object],[object Object],[object Object]
Warehousing for E-Commerce ,[object Object]
FedEx and Dell Computer ,[object Object],[object Object]
E-Commerce and JIT ,[object Object]
Scheduling and Logistics Improvements ,[object Object],[object Object],[object Object],[object Object]

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E commerce and operations management ppt @ bec doms

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  • 8. Types of E-Commerce Transactions Business Consumer Business B2B GM/Ford/Daimler’s Covisint exchange B2C Amazon, Dell, Net Grocer.com Consumer C2B Priceline, Travelocity C2C Ebay
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  • 20. Traditional Medical Supply Chain Manual processes Hospital Group purchasing organization for small, independent hospitals Distributor Supplier
  • 21. On-Line Medical Supply Chain On-line Global Health Care Automated web-based processes Hospital Group purchasing organization for small, independent hospitals Distributor Supplier
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Editor's Notes

  1. Point out here that e-business is not simply business as usual with computers or other information technology added to the resource mix, but rather a new way of looking at doing business. The main management issues may be the same as before, but the specific environment within which the problems must be solved requires changes in the solutions.
  2. You might ask students to consider which of the transactions listed above are most suited to commerce over the internet.
  3. Ask students to suggest the types of information offered by business-to-consumer applications.
  4. Ask students to suggest the types of information offered by business-to-consumer applications.
  5. You might point out to students that concern with regard to security is the reason most often cited for consumers not engaging in e-commerce.
  6. You might ask students which of these limitations they consider most problematic, and which they believe will be relatively easily overcome.
  7. Ask students why these impacts occur, e.g., “Why have life cycles become shorter?”
  8. Ask students to consider both the use of these auctions by an organization to dispose of unwanted inventory, and the company which actually runs the auction.
  9. Is Procurement the only area which requires new skills and staffing? Is specific re-training necessary, or can employees “learn-while-doing?” Is a company better off attempting to re-train employees or hiring new employees?