Meaning: The word etiquette means conventional rules ofsocial behaviour or professional conduct. The successfulprofessional knows how to conduct themselves at companymeeting, parties and dinner. In an organization, our basic concern is tocreate a smooth work environment where each person helpsthe others to carry on their jobs with ease.
Basic rules of etiquettes Introduction Telephone calls Business dining Interaction with foreign clients Inter personal business etiquette
Introduction: As a norm of business etiquette and the first step towards cordial business transaction, people greet each other by starting their full names and position at very outset. Speak your name slowly and clearly. As mentioned, personal names sound unfamiliar. Therefore, they should be articulated as distinctly as possible and also handshake must be accompanied by eye contact and as gentle smile.
Telephone calls: A clear and complete introduction of each person, members of visiting party, and host party , makes everyone feel relaxed and creates a congenial atmosphere for the meeting. Handling business calls,requires awareness of our unconscious action .
Business dining: business meals can be with colleagues or client at some occasions like festivals, religious ceremonies,weddings or birth day parties. At such occasions , we should fallow the cultural norms which set the unwritten rules of behavior as member of company.
Interaction with foreign clients: In business, foreign visitors should not be allowed to feel like a stronger in other countries. We generally believe that when we visit abroad we should behave according to the business norms and etiquette of the place. Respecting cultural needs, religious beliefs and other attitude of the foreign visitors will go a long way in developing good business relations.
Interpersonal business etiquette: Individuals represent companies. The norms for interpersonal behavior apply also to company to company behavior. Feel proud of your organization’s achievements. Keep yourself fully informed of the new developments and better prospects for the company.