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  • 1. “HUTCH”
  • 2. TABLE OF CONTENTSS.No Contents Page number 1. INTRODUCTION 5 2. CORPORATE PROFILE 6 3. HUTCH GPRS 7–8 4. TALK PLANS 9 – 26 5. HUTCH SERVICES 27 – 47 6. ROAMING 48 – 49 7. EXTRA SERVICES 50 – 51 8. S.W.O.T. ANALYSIS 51 – 54 9. BIBLOGRAPHY 55 10. CONCLUSION 56
  • 3. IntroductionHutchison Telecom, one of the world’s leading cellular service providers,brings hutch to you. We are known for our innovative approach andworld-class technology. Our goal is to provide you superior products andservices, anytime and anywhere. Our values are stated simply. To be fair and transparent in what wedo and how we do it. To provide you quality services with more customerfriendly practices. To make your communications experience simple,pleasurable and fun. Where you dont simply get technology - buttechnology that is relevant. Where solutions are not just promised in thefuture - but delivered in the present.
  • 4. CORPORATE PROFILEHutchison established its presence in India in 1994, through a jointventure with Max India Limited. In 1995, Hutchison Max Telecom becamethe first operator in India to launch its cellular service.Today, Hutchison is the one of the largest providers of cellular services inIndia with presence in all the major regions - Orange in Mumbai andHutch in Delhi, Karnataka, Andhra Pradesh, Chennai, Kolkata, Gujarat,Haryana, Rajasthan, UP (E), UP (W), Rest of Bengal and Punjab.It is also the countrys largest roaming operator, with a more extensivenetwork in India and around the world than any other operator.It is part of the Hong Kong based multinational conglomerate HutchisonWhampoa Limited, a Fortune 500 company, and one of the largestcompanies listed on the Hong Kong Stock Exchange. Its operations span42 countries across the Asia Pacific region, Europe and the Americas.Hutchison affiliates jointly account for the largest number of cellularsubscribers in India numbering over 7.6 million.
  • 5. HUTCH GPRSHutchison Essar affiliated companies in India have announced the launchof a wide range of GPRS services simultaneously across all Hutchnetworks covering Mumbai, Delhi, Kolkata, Chennai, Gujarat, AndhraPradesh and Karnataka. In one of the fastest ever deployments of a GPRSnetwork anywhere in the world, a number of breakthroughs in the areasof technology, applications and content have been achieved. Star amongthem, at the very leading edge of global technology, is the Cricket WorldCup video service exclusively on the Hutch GPRS phones.In a countrywide deployment, the Hutch GPRS service - HutchWorld - willbe available to all Hutch subscribers in India including those in upstatetowns in the state circles of Gujarat, Andhra Pradesh and Karnataka. Theother unique feature is roaming. Hutch subscribers will be, for instance,able to receive a video clip of cricket highlights even while roaming in anyHutch network.Phones capable of receiving and replaying video clips are also justbecoming available in the global market. The Ericsson P800, which is oneof the first phones capable of video replays, is available at Hutch Shopsacross the country. Alternatively, consumers who have more readilyavailable and lower price MMS enabled GPRS phones will be able toreceive progressive stills of the World Cup on their phones.
  • 6. Another GPRS service expected to be widely used is photo messagingusing MMS. Consumers with camera phones will be able to take picturesand send them to any MMS enabled phone on the Hutch national networkor indeed to an e-mail ID anywhere in the world. Not just that, consumerswill also be able to add a text or voice clip to the photo message and forthose recipients who do not have a GPRS phone the service still works bysending an SMS prompt to the recipient advising him to access the MMSmessage through the conventional internet.Fully operable e-mail service is another valuable feature. Hutch hasexclusive tie-ups with MSN Hotmail to offer e-mail services on the phoneto its consumers. Yahoo mail and MSN Messenger are also available. Theadvantage of e-mail on the GPRS network is that e-mail is in a formatsimilar to its familiar PC version.Hi-end Java games will be available to subscribers on the mobile phones.These games are among the most advanced and sophisticated availableto any mobile subscriber internationally.Other services available on the portal cover news, astrology andentertainment including a wide range of polyphonic ringtones.Hutch GPRS services will be available at a basic subscription of Rs 249 permonth which is being offered at a special introductory price of Rs 99 till
  • 7. March 31, 2003. The World Cup video clips and progressive stills can bereceived for only Rs 99 right till the end of the tournament.Ghosh said, "This adds a new dimension to communication. Weve movedthings to a new plane by bringing action to the users fingertips. This isabsolutely world class and all made available at the same time across thecountry."
  • 8. TALK PLANSTALK ZR 299Enjoy local calls to any Hutch Phone at 50p per min and SMS to localhutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum Talk time 299 Charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch To To Landline Other Mobile Local 0.5 1.75 1.75 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Financial Implications 100min 406 200min 595
  • 9. 300min 784 400min 973.
  • 10. TALK ZR 399Enjoy local calls to any Hutch Phone at 50p per min and SMS to localhutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum talktime 399 charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch To To Landline Other Mobile Local 0.5 1.75 1.75 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Financial Implications 100min 406 200min 595 300min 784 400min 973
  • 11. TALK ZR 699Enjoy local calls to any Hutch Phone at 50p per min and SMS to localhutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum 699 talktime charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch To Other To Mobile Landline Local 0.5 1.19 1.19 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Financial Implications 100min 824 200min 824 300min 824 400min 824
  • 12. TALK ZR 899Enjoy local calls to any Hutch Phone at 50p per min and SMS to localhutch Phones at 50p per SMS. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Minimum 899 talktime charge Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Hutch To Other To Mobile Landline Local 0.5 0.75 0.75 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim 17.24 countries* To Rest of World 14.24 Approximate Financial Implications 100min 1045 200min 1045 300min 1045 400min 1045
  • 13. TALK 149Enjoy local outgoing calls at just Rs. 1.75 - on landlines on cell phones -and other benefits for a nominal monthly rental of Rs. 149. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Monthly Rental 149 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Cell To WLL To Fixed Local 1.75 1.75 1.75 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Approximate Financial Implications 100min 406 200min 595 300min 784 400min 973
  • 14. TALK 249NTalk 249 brings you 25 SMS free every month. You can also makeoutgoing local calls at just Rs. 1.25 and STD calls at only Rs. 2.64. Atnominal monthly rentals. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Monthly Rental 249 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Cell To WLL To Fixed Local 1.25 1.25 1.25 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Value Added Service 25 SMS per month free Approximate Financial Implications 100min 460 200min 595 300min 730 400min 865
  • 15. TALK 399N50 SMS free every month. Outgoing mobile-to-mobile local calls for just75p. It doesnt get better than this. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Monthly Rental 399 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Cell To WLL To Fixed Local 0.75 1.00 1.00 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Value Added Service 50 SMS per month free Approximate Financial Implications 100min 579 200min 671 300min 763 400min 855
  • 16. TALK 599NReach out to your friends in Delhi at just 50p per minute for all local GSMcalls. Enjoy a full 100 SMS free per month and 250 Localmobile-to-mobile minutes at 30p only. Staying in touch just got moreaffordable. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Monthly Rental 599 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Cell To WLL To Fixed Local 0.50 1.00 1.00 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Value Added Service 100 SMS per month free 250 Local M2M minutes at 30p Approximate Financial Implications 100min 784 200min 865 300min 946 400min 1027
  • 17. TALK 999Enjoy full 500 minutes of mobile-to-mobile local calls @ just 30p perminute, and 200 minutes of STD mobile to mobile minutes @ 50p perminutes. All this and more, for a monthly rental of Rs 999 only. Initial One time Payment Security Deposit 250 Activation Fee 250 Total 500 Monthly Charges Monthly Rental 999 Clip (optional) 49 Local/STD Charges per minute Distance (Km) To Cell To WLL To Fixed Local 0.50 1.05 1.05 Less than 200 2.64 2.64 2.64 200-500 2.64 2.64 2.64 greater than 500 2.64 2.64 2.64 ISD Charges per minute To Gulf and Africa 17.24 To Pacific Rim countries* 17.24 To Rest of World 14.24 Value Added Service 200 SMS per month free 500 Local M2M minutes at 30p 200 Mobile STD min at 50p Approximate Financial Implications 100min 1216 200min 1297 300min 1378 400min 1459
  • 18. HUTCH SERVICESStaying connected becomes a lot easier with Hutch. We have a wide rangeof services you can access right from your Hutch phone. From cellbanking to flight updates to call management services, get all that youwant, instantly. Move your mouse over any service to get a briefdescription on what it is all about.Move your mouse over any service to get a brief description on what it isall about.
  • 19. CALLER TUNESNow you can make your friends listen to their favourite song everytimethey call you. Hutch brings you Caller Tunes.Play popular songs for as many friends as you like. Choose your songfrom International hits, whacky sounds to pure instrumental, and more.Better still, record your own voice and play it for your friends.You can either set one common tune for all or customize a tune forindividual callers.MANY TUNES TO CHOOSE FROMEach category has many tunes to choose from. You can even shuffle yourtunes or record your own voice. Whats more, these tunes will keepchanging from time to time. So you have a whole host of options tochoose from.HOW TO GET TUNES Just dial 123 and say caller tunes and select your favourite tune. Or send ACT CT as an SMS to 123. For Chennai subscribers send CT ACT as an SMS to 123
  • 20. for every subsequent Caller Tune. Pay Rs. 6 per min for accessing services on 123.ITEMISED BILLINGAs a Hutch Postpaid customer, you can choose to receive an itemisedbill at the end of each month. This is a detailed billing statement whichhelps you keep track of all your calls. Your itemised bill includes:· Origin of the call· Destination of the call· Duration of the call· Toll charges· Airtime and total chargeGet your itemised bill.· Via post: Pay a monthly rental of 49 only.· Via e-mail: Pay just Rs. 19 per itemised bill.Your itemised bill comes free of cost
  • 21. · If it is your first bill.· If you have activated STD/ISD facility (details of only STD/ISD calls).· If you have activated Hutch International/National Roaming facility (details of Roaming usage only).How to activateDial 600 (toll free) from your Hutch phone and follow the InteractiveVoice Recording (IVR) system instructions to activate the service. Aconfirmatory SMS will be sent to you on service activation.You can also fill up the Service Enrolment Form and mail/fax it to theaddress/number mentioned in the form.
  • 22. RINGTONES AND LOGOSNow you can change the ringtone on your Hutch phone according toyour moods. You can download logos as well. With the Hutch andYahoo! tieup you have hundreds of tunes and logos to choose from.To download ringtonesType TOP TUNE and send it to 8243.To download logosType TOP LOGO and send it to 8243.You can choose from the top 10 tunes and logos - which you receive asSMS along with the download codes.For every ringtone downloaded, you will charged Rs. 7.00 (including thecost of SMS sent). For every logo/picture message downloaded, you willcharged Rs. 3.00 (including the cost of SMS sent).Please note this is a handset dependent service.
  • 23. HUTCH ONLINEGet all the useful information you need directly on your Hutch phone -with Hutch Online. Including cricket, finance, entertainment, weather,astrology and more.· Simply go to the Hutch Online menu on your Hutch phone. If you do not see the Hutch Online menu on your phone, send HELP to123. We will send you the list of keywords.· Scroll to the topic on which you need information.· Select the information and key input as requested on the screen.You will be charged Rs. 2 per outgoing message. Incoming messagesare free.You will get the information in the form of a text message. Pleaseremember to set the Message Centre Number on your phone as+919811009998.
  • 24. UNIFIED MESSAGING SERVICELife becomes simpler and convenient with Hutch with UnifiedMessaging Service (UMS). This is a one of its kind service launched forthe first time in India by Hutch. With UMS, you can get unlimited accessto emails, faxes and voicemails through your Hutch phone, anywhereand anytime.This unique service comes with the following featuresCustomizable Customize your mailbox with specialised greetings under different call-divert conditions.Text-to-speech Hear your emails on your Hutch phone,conversion from anywhere in the world - with text-to-speech conversion feature on your phone.Single Number Use the Single Number Reach facility toReach facility reach your Hutch friends by having the system sequentially call several telephone numbers as defined by you.
  • 25. Fax Receive fax messages and get them delivered to a fax machine nearest to you or access it through the web.Voicemail Access your Voicemail through the web when you are out of the network and save on long distance costs.How to activate UMS· Just dial 111 (toll free) from your Hutch phone and a Hutch Care Executive will activate UMS for you.· To receive faxes, you need to subscribe to the facility of Fax, wherein you would be allocated a different Hutch number for receiving fax.· You can get a Hutch fax number by paying a one-time activation cost of Rs. 250. If you already have a Hutch fax number, you will need to provide the same to the Hutch Care Executive.· After the activation of the fax facility, divert your fax calls to +91996.
  • 26. How to use UMSFirst divert your voice calls to +91999. You can do this by going to theCall Divert option in the menu of the handset. You would also need todivert all your fax calls to +91996.To access UMS from a phoneDial 131 from your Hutch phone or by dialing 9811198111 from anyother phone (landline & mobile).To access UMS from Internet:Your default password will be provided by the Hutch Care executive.You can change your password after you log in.How to receive faxes on your Hutch phoneAfter the activation of fax facility, divert your fax calls to +91996.Others can send you faxes at your Hutch fax number and you canreceive the fax via your handset or via the website.How to receive e-mails on your mobileYour e-mail ID would be number@ums.hutch.delhi.co.in. When youreceive an email, you will be notified through an SMS on your mobile.
  • 27. You can either choose to listen to e-mails by dialing 131.What is the capacity of UMSUMS has the capacity of 4 MB each for fax, email & Voice Messages.ChargesUMS comes to you at a nominal monthly rental of Rs. 149 only(unlimited usage).
  • 28. GROUP MESSAGINGParty invitations, movie outings, festive greetings... whatever be theoccasion, you can send your message to all your friends at one go!With Group Messaging from Hutch, you can thus save yourself thebother of painstakingly sending your message to one person at atime whether you are on Hutch Prepaid or Postpaid.How to activateA simple SMS request is all that is required. Just type GMADD andsend it to 488. Once your Group Messaging is activated you can startcreating your group of recipients. You have the option to make 10such groups (business, relatives,friends etc.).Creating a groupYou can create your group directly from our web site, whether youare on postpaid or prepaid.Charges
  • 29. You can send messages to all the recipients in your group/s for justRs. 2 per message + Rs 1 per recipient.
  • 30. WAPWith WAP, you can have the Internet directly in your pocket. So if youare looking for quick and easy delivery of information and services,your Hutch phone can show it all. Use it to check out news, finance,shopping, entertainment, travel, entertainment and city serviceinformation etc.To access this service all you need is a WAP enabled handset and WAPservices activated on your Hutch phone.This service comes to you at a nominal charge of Re. 1 per minute (1min pulse).Please noteThis service is available for Postpaid only.
  • 31. VOICE RESPONSEGet your Hutch phone to respond directly to your commands. Customdesigned to recognise Indian voices and accents, the Voice Responseservice makes your life more convenient. You can get the latest updateson news, stocks, cricket and your horoscope.Airtime charges will be Rs 6 per minute (1 minute pulse).All you have to do is dial 910 and simply state what you want. E.g."news." The system will recognise your voice command andimmediately respond with the latest news. Similarly with cricket, stocksand even your horoscope.You can choose to skip from one service to the other by justcommanding what you want. The system is intelligent enough torecognise this and respond accordingly. You can even say Help and getassistance on navigation instantly.This service is also personalised. Which means, once you choose tohear the news in a certain language, or ask for the horoscope on your
  • 32. sun sign, the system will remember it every time you call again.Please noteWhile Hutch ensures that you get clear audio receptivity, extraneousnoises or sounds may interfere with the service.
  • 33. MTNL DIRECTORYLooking for your long lost crush? Trying to get in touch with a school friend? Tracking down is now easy with the Delhi MTNL Directory on your Hutch phone. How to get a telephone number:Type TEL < Last name> < First name initial> <Middle name initial> <Area> E.g. TEL Gupta R K Lajpat Nagar If you do not know the middle name: Type TEL < Last name> < First name initial> <Area> E.g. TEL Gupta R Lajpat Nagar How to get an address: For detailed addresses of the person, Type TEL <Telephone number> E.g. TEL 2726937 Send the message to 123 . You will be charged Rs. 2 per outgoing message. Incoming messages are free.
  • 34. You will get a SMS with the required details.Please note that the number you request for must be a part of the MTNL Directory.
  • 35. ONLINE FLIGHT STATUSYou dont have to spend your precious time waiting at airports to findout the status of your next flight out of Delhi. Get your flight statusreports and schedules for Jet Airways and Air India directly on yourHutch phone by simply sending a text message. And whats more, youcan even set alerts to notify you via SMS if your flight is delayed.You will be charged Rs. 2 per outgoing message. Incoming messagesare free.
  • 36. SMS Message your family and friends through Hutch SMS Services. Itsconvenient and affordable. Communicate with cell phone users in over100 countries and anywhere in India - by sending and receiving textmessages.Pay just Rs. 2 per message for sending SMS anywhere across thecountry. Pay Rs. 5 per message everytime you send an SMS tointernational numbers (effective 03rd September, 03) - no matterwhether you are a prepaid or a postpaid customer*.Please NoteHutch has the technological expertise to deliver messages to each ofits alliance partners. The successful delivery of messages will, however,depend upon the network of the alliance partner.
  • 37. Dial-in-ServicesHutch brings you more conveniences at your fingertips. Use ourDial-in-Services to check cricket scores, horoscope, up-to-the minutenews and other relevant information on services that touch youreveryday life.All Dial-in-Services carry a flat charge of Rs 6 per minute (1 min pulse).Heres a shortlist of services you can access -Service NumberNDTV Online 123Info Line 301Dial-n-Deliver 306Cricket Online 123Tarot Line 314Cell Rashi 315Dial-a-Pizza 303Dial-a-Cab 335Voice Response Service 123
  • 38. NDTV OnlineHutch connects you with whats happening around the world, 24 hoursa day, 7 days a week, 365 days a year.Stay tuned in by simply dialing 123 on your Hutch phone for the latestfeeds. Get your political, business, international and sports newsheadlines and reports, in both, English and Hindi.Info LineA service in association with "Just Dial", Info Line brings your city rightat your fingertips. Just dial 301 on your Hutch phone and gain access toYellow Pages and lots of general information.Dial-n-DeliverDial 302 to send flowers, cakes and chocolates to that special someone,or courier important documents to destinations across India. Thisservice is in association with First Flight Couriers.Cricket OnlineDial 123 to enjoy cricket live on your Hutch phone. This serviceprovides you a ball by ball update, team compostions, toss details,
  • 39. score-board details etc.Tarot LineGlimpse into your future through Tarot cards by dialing 314 from yourHutch phone. Tarot combines Astrology, Numerology, Symbology andthe Occult to help you gain insights into the past, present and thefuture.Cell RashiUnravel the mysteries of the future on Cell Rashi. Dial 315 from yourHutch phone, listen to your forecast and get answers to your queries.Dial-a-PizzaHungry kya? Simply dial 303 from your Hutch phone to ordermouthwatering Dominos pizzas, delivered within 30 minutes, right atyour doorstep. You will need to pay for the pizza at the time of delivery.Dial-a-CabIt s no longer difficult to find a cab just when you need it. Simply dial335 on your Hutch phone and book a luxury cab right away.Voice Response Service
  • 40. Dial 123 from your Hutch phone and simply state what you want -news, cricket, stocks and horoscope. You can listen to specificinformation as well - for instance, while listening to cricket you can askfor a particular players score. You can choose to skip from one serviceto the other by just commanding what you want, or say "help" anytimefor assistance. You can also choose to get information completelycustomised to your needs - so you can hear news in a specifiedlanguage, or ask for horoscopes on your sun own sign.
  • 41. RECHARGING You can recharge your Hutch prepaid connection either by buyinga coupon or through eTopUpRecharge coupon denominationsPick from any of the following recharge coupons and stay connected. Recharge as you like Calling Service Processing MinutesMRP Validity Value Tax Fee Available(Rs.) (days) (Rs.)55 17 5 33 10 0115 58 11 46 35 0220 90 20 110 54 15335 154 31 150 92 30375 190 35 150 113 30575 372 53 150 221 301150 894 106 150 532 603350 2740 310 300 1631 365
  • 42. eTopUpeTopUp is an exclusive and paperless recharging facility for HutchPrepaid customers. Your prepaid card will be recharged instantly andyou will also get an SMS confirming the same. Whats more, you canrecharge your prepaid card with any amount starting from Rs. 55 till Rs.10,000. No need to call the IVR to recharge. Just tell your Hutch eTopUpdealer your Hutch number and the amount you wish to recharge with.Heres how it works On your request, the dealer will directly recharge your card using his mobile. Just mention your Hutch number and the amount you wish to recharge. Both you and your dealer will receive an SMS in a few seconds confirming the recharge.
  • 43. Just pay your dealer and your transaction is complete Do make sure that the dealer enters your correct mobile number and the amount you wish to recharge. You can dial *141# from your Hutch phone and your current balance will be automatically displayed on your handset screen for a short duration.Check out your options below:Range (Rs) Processing Validity Fee (days) (Rs)55-114 33 0115-219 46 0220-330 110 15331-374 150 30375-574 150 30575-699 150 30700-1149 99 30
  • 44. 1150-1348 150 601349-3349 99 603350-5000 300 365Average Rate CalculationType of Cal l Rate Effective % DistributionRate (Rs/min) (Rs/min) RateLocal - H2H 32% 0.99 0.22Local - Others 47% 1.99 0.74STD - M2M 14% 2.64 0.37STD - Fixed 7% 2.64 0.18 Average Rate = Rs 1.51/min
  • 45. Pie-Chart Showing % Distribution Of Avg. Rate Calculation
  • 46. Special offers:Recharge with Rs.199Recharge with an amount of Rs199 on eTopUp to get 1 month validityand Rs.50 talktime.Recharge with R.998Get 1 year validity and Rs.25 talktime on a recharge of Rs.998 oneTopUp. Limited period offerRecharging InstructionsHow to RechargeJust follow these simple instructions on our interactive voice basedsystem and recharge your Hutch Prepaid instantly.1. Tear open the Hutch Refill Coupon to obtain the 14-digit recharge code.2. Dial 140 from your Hutch Prepaid phone, free of cost.3.
  • 47. option.4. Enter the 14-digit refill secret code of your recharge coupon when requested.5. Your Hutch Prepaid is automatically recharged and your new talk time and validity is played to you.Remote RechargingYou can refill your Hutch Prepaid card from a landline or any othermobile phone with ease. Just follow these simple steps:1. Dial 98110 00004 from any phone.2. Dial 91 followed by your Hutch phone number.3. Enter the 14 digit recharge secret code of your recharge coupon when requested.4. Your Hutch Prepaid is automatically recharged and your new balance is played to you.Balance & Validity Enquiry
  • 48. You can dial *141# from your Hutch phone and your currentbalance will be automatically displayed on your handset screenfor a short duration.Dial *146# from your Hutch phone to know the date till whichyour Hutch Prepaid is valid. The date will be automaticallydisplayed on your Hutch phone for a short duration.Dial 140 from your Hutch phone, follow the prompts and selectthe option for balance and validity period enquiry. You canlisten to the current balance on your Hutch phone and the latestdate till which your Hutch Prepaid is valid.
  • 49. RENT A MOBILEHutch rental pack equips you with:Customized solutions24 hour toll-free helplineDelivery anywhere in IndiaValue Added services like, STD, ISD, Roaming,and moreA mobile phone instrumentHutch SIM cardFully rechargeable batteryOne chargerInstruction guide
  • 50. VALUE ADDED SERVICESThe following value added features will already be pre-activated withyour Hutch Prepaid connection:Calling Line IdentificationCall WaitingCall ForwardingSMSRoaming on Hutch Prepaid gives you the most extensive coverageacross India and in over 100 countries around the world. Now enjoyTwo-way Roaming on your prepaid card in most locations in India andstay in touch wherever you go.
  • 51. ROAMINGDescribes mobile cellular telephone use, which involves passing from thelocal service area of one company to that of another with a compatiblenetwork technology. This can also be done at the international level.Within your home network, this means that your mobile phoneautomatically sets up communication procedures with different radiobase stations when on the move.Aircel Digilink India Ltd (Hutch-Haryana - Haryana) - NetworkInformationOperator Name: Aircel Digilink India LtdNetwork Name: Hutch-Haryana - HaryanaTechnology: GSM 900Network Status:
  • 52. Live July 1997OUT OF CIRCLENow you can always stay connected, no matter where you are. With theHutch Roaming facility, you can use your Hutch phone in over 158countries worldwide and over 1500 cities and towns across India. HutchRoaming makes life easy and convenient for you.Free incoming call while roaming in Tamil NaduRoaming now gets better with Hutch. Enjoy free incoming calls anywherein Tamil Nadu while roaming on the BPL network.One number across the globeYour cell phone number and PIN number remains the same whether youare in Bangalore, Chennai, Bombay, Paris or anywhere else in the world.SeamlessRoamingSince your number remains the same wherever you go, all calls get
  • 53. forwarded to you in the roaming partner networks. So that you do notmiss any calls. The caller also does not need to know your location.Furthermore, the caller does not require STD/ISD facilities to call you, ifthe call is being made from within the service area of your home net work.Whats more, wherever you are, you are always just a local call away fromthose who need you because you pay for the long distance part of anyincoming call.Only one billYou get one consolidated bill that includes all your expenses in Indianrupees, even if you use the service in more than one city or country. Thusyou save on your precious foreign exchange also.Very EconomicalYou dont have to make any more expensive calls from your hotel suite.Simply call up from your single Hutch number.Voicemail AccessWith Hutch you can access your Voicemail from anywhere on earth.Including a fixed line. Call up 098840 11110 to access your voicemailwhen you are roaming.
  • 54. Extra servicesHere are a few handy tips to help your Hutch phone last longer andperform better:Dont let your phone get wet· Even slight amounts of water can corrode internal components, causing anything from the display to the memory to quit working. In most cases, water-damaged phones have to be replaced.· Keep your phone away from water and sand. If you must take your phone to the beach, then make sure to keep it in its protective case.· Phones can even be damaged after being set on a wet bar or being dialled with wet hands.· If you do accidentally spill a liquid into the handset, take your phone to an authorized service center for cleaning.· Dont turn it on or off until it has completely dried. Contact the product
  • 55. manufacturer for more.· Even while cleaning the keypad, use only a soft, dry cloth. The rest of your handset may be cleaned with a damp cloth, using a mild solution of detergent and water only.Try not to drop or impact your phone· Depending on what type of surface it lands on, dropped phones can suffer cracked screens or dislodged internal components.· The worst damage occurs when a falling phone is connected to an accessory such as a headset.· While youre walking around, a good way to keep your phone securely at your side is to use a belt clip or a holster. This also keeps your phone from being mashed inside a briefcase.Dont subject your phone to harsh weather conditions or very extremetemperatures· If you use your phone in the car, its a good idea NOT to leave it there on a sweltering afternoon.·
  • 56. mobile phone manual for more detailed information about acceptable weather conditions for your phone.· A mobile phone can heat up internally if you leave it plugged into a charger longer than the time recommended in your phones manual. Daily overcharging can destroy a battery and melt internal phone components. It is better to completely discharge the phones battery when it is low, rather than to partially recharge it.Treat your phone with care· Do not connect positive and negative contacts with a metal object. Use a pencil eraser to carefully clean the battery contacts.· Do not leave your mobile phone unattended to. If your phone is stolen, call Hutch Care immediately. As with credit cards, we will deactivate your phone number to prevent your account from being charged with fraudulent calls.
  • 57. S.W.O.T. ANALYSISSTRENGTHSHutch opens up to a new world of communication - where we can stay intouch always, the way we want to, where ever we are. To begin with, wecan enjoy free incoming calls - no matter whether you are on HutchPrepaid or postpaid. Plus a host of services and lots more.Hutch Prepaid· Recharge as we roam- anywhere in India.· Recharge from any phone.Hutch Postpaid· Select the best Talk Plan according to your usage.Get more with Hutch
  • 58. You can now select your ideal talk plan using also make STD calls fromyour mobile to any mobile at reduced rates. Click here to see our tariffsat a glance.And thats not all. Hutch brings you a wide range of products andservices that are easy to access and simple to use. From flight updates topizza delivery to fax and data services, you can get what you want, rightfrom your Hutch phone. Roaming enables you to stay connected in over1000 cities across India and over 100 countries around the world.We also offer you convenient payment choices , to help you pay your bills,the easy way. You can now recharge your Hutch Prepaid & Postpaidconnection completely at your convenience - wherever you are, wheneveryou want to. So whether you run out of balance in the middle of the night,or want to save the bother of buying a recharge coupon every time, EasyPay ensures that you always stay connected.Get the power to recharge whenever you want. Just fill up a simple formbeforehand and follow some simple IVR instructions anytime you want torecharge.
  • 59. OPPORTUNITYTo implement this philosophy, we have taken several measures like a flatorganizational structure. There are only three levels of responsibilitiesranging from the Board Of Directors, Division Heads to DepartmentHeads. Other visible features of this philosophy are an open office,common uniforms (at all levels), and a common canteen for all.This structure ensures better communication and speedydecision-making processes. It also creates an environment that buildstrust, transparency and a sense of belonging amongst employees
  • 60. BIBLOGRAPHYwww.hutch.co.inPace SettersMr. Manish Sansi
  • 61. CONCLUSION Hutch is currently the world’s largest telecom service provider. Hutch has high quality service with variety of options and all this at a low cost.Today, Hutchison is the one of the largest providers of cellular services inIndia with presence in all the major regions-Mumbai, Delhi, Karnataka,Andhra Pradesh, Chennai, Kolkata, Gujarat, Haryana, Rajasthan, UP (E), UP(W), Rest of Bengal and Punjab.It is also the countrys largest roaming operator, with a more extensivenetwork in India and around the world than any other operator.Hutchison affiliates jointly account for the largest number of cellularsubscribers in India numbering over 7.6 million.