A project report on activities to maximize employee satisfaction of citi financial employees
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A project report on activities to maximize employee satisfaction of citi financial employees

A project report on activities to maximize employee satisfaction of citi financial employees

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A project report on activities to maximize employee satisfaction of citi financial employees A project report on activities to maximize employee satisfaction of citi financial employees Document Transcript

  • “Activities to maximize employee satisfaction of CitiFinancial Employees” CONTENTS 1. EXECUTIVE SUMMARY 2. INDUSTRY OVERVIEW 3. COMPANY OVERVIEW 4. COMPANY PROFILE 5. DEPARTMENTAL STUDY a) Structure b) Functions 6. ADDITIONAL LEARNING 7. PROJECT TRIPTHI a) Theory b) Design c) Research Objectives d) Uniqueness Of The Study 8. ANALYSIS AND INTERPRETATION 9. FINDINGS AND SUGGESTIONS 10. SWOT ANALYSIS 11. CONTACT DETAILS 12. INITIAL DATA REGARDING EXTRA ACTIVITIES FROM THE COMPETITORS AND SOFTWARE COMPANIES 13. LIMITATIONS 14. COMNCLUSION 15. BIBLIOGRAPHY 16. ANNEUXURESBabasabpatilfreepptmba.com Page 1
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Questions for Personal Interview1. According to you what are the factors influencing employee satisfaction?2. What is your experience about Training & Development with your job?3. What is your opinion about the Supervision?4. What is your opinion about the cleanliness and setup of your work station?5. What’s your opinion about the support from other departments to you?6. What are the extra curricular activities are you looking at from the organization?7. How often will you suggest conducting the extra curricular activities?8. What is your opinion about Targets?9. Do you feel can yoga and meditation reduce stress and will you attend for it if provided by the organization?10. What recreation facilities are you looking from the organization and what’s the time gap you suggest for them in conducting?11. What are your future prospects?12. What do you like Best about working for CitiFinancial?13. What areas of CitiFinancial do you feel need improvement?14. Overall any suggestions to the HR team for maximizing your job satisfaction?Babasabpatilfreepptmba.com Page 2
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”Dear Sir/Madam, I am doing a project on “Activities to maximize employeesatisfaction of CitiFinancial Employees” your inputs would be helpful in improving theemployee activities further.Name :Department :Experience :Previous organization : Questionnaire 1. What is your present job responsibility? • 2. How do you view your present job? • 3. To what extent you do different things in your job using different skills & talents? 4. What additional training do you require to do your present job better? • • •Babasabpatilfreepptmba.com Page 3
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”What other roles are you interested in doing, if there is a vacancy inBabasabpatilfreepptmba.com Page 4
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 5. What other roles are you interested in doing, if there is a vacancy in CitiFinancial? • • • 6. What are your career aspirations? • • • 7. What additional activities do you require for employee satisfaction? & how often? • Out bound Programs ( )______________________ • Workshops ( )______________________ • Sports ( )______________________ • Others___________ ( )______________________ 8. Which of the following do you think makes work environment better? • Bigger Pantry ( ) • Clean and hygiene Work station ( ) • Job rotation ( ) • Standardized working hours ( ) 9. How important are the following to reduce stress in work environment (Rate according to your preference, 1 as high Importance and 4 as low importance) • Yoga and Meditation ( ) • Playing computer Games ( ) • Having Tea & Coffee ( )Babasabpatilfreepptmba.com Page 5
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Social Welfare activities ( )What d 10. What do you like best about working for CitiFinancial & what areas might need improvement? 1. 1. 2. 2. 3. 3. 11. Any further suggestions… 11. What do you like best about working for CitiFinancial & what areas might need improvement? 4. 1. 5. 2. 6. 3. 11. Any further suggestions…Babasabpatilfreepptmba.com Page 6
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” ------------------------Thanks for your valuable time------------------------Babasabpatilfreepptmba.com Page 7
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Executive SummaryEXECUTIVE SUMMARYIntroduction.According to Albert Einstein “Everything should be as simpler as possible but not thesimplest”. The Citifinancial functions precisely maxim. Citifinancial is already has thebroadest distribution in India, their main aim is to become the largest NBFC in the world.CitiFinancial consumer finance India ltd is one of the few surviving private financialinstitutions since 1912, have the existence in more than 100 countries with 300000employees worldwide. It offers varies types of loans to the customers namely, personalloans, vehicle loans, Consumer durable loans and home loans etc. Most global presence,best brand, superior products and broadest distribution etc are the competitive advantagesof CitiFinancial. CitiFinancial working with the vision of providing excellent customerservice, superior products, the right technology, support the community and integrity.Coming to Human Resource the career path in CitiFinancial for employees starts fromthe officer level and moves upwards as assistant manager, manager, assistant vicepresident and vice president. The scope for the career path is in personal loans, credit &risk, collections, insurance, mortgages, and sales finance etc. CitiFinancial come a longway from small NBFC to a major National finance company.Project Tripthi is a research conducted to maximize the employee satisfaction byintroducing some of the modern techniques of Human Resource like Yoga & Meditation,Outbound Trainings etc. the research is conducted at all managerial levels and in all thedepartments. The overall employee satisfaction is good, however, some suggestions forBabasabpatilfreepptmba.com Page 8
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”improvement have been provided and some of the extra activities are to be incorporatedin order to keep employees motivated. Industry Overview.Babasabpatilfreepptmba.com Page 9
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”Banking OverviewBanking dates back to 1786, the first bank established in India, then the nationalization ofbanks in 1969 and recently the liberalization of the same since 1991. Without a soundand effective banking system in India it cannot have a healthy economy. The bankingsystem of India should not only be hassle free but it should be able to meet newchallenges posed by the technology and any other external and internal factors.The major participants of the Indian financial system are the commercial banks, thefinancial institutions (FIs), encompassing term-lending institutions, investmentinstitutions, specialized financial institutions and the state-level development banks, Non-Bank Financial Companies (NBFCs) and other market intermediaries such as the stockbrokers and money-lenders. The commercial banks and certain variants of NBFCs areamong the oldest of the market participants. The FIs, on the other hand, are relativelynew entities in the financial market place.Banking Segment in India functions under the umbrella of Reserve Bank of India - theregulatory, central bank. In India the banking sector is segregated as public or privatesector banks, cooperative banks and regional rural banks. Bouquet of services is atcustomers demand in today’s banking system. Different types of accounts and loans,facilitating with plastic money and money transfer across the globe. The last decadeexperienced a complete reform in the financial and banking sector. The capital andfinancial market, banking & non-banking organization and financial instruments wasredressed towards development.The Indian banking has come from a long way from being a sleepy business institution toa highly proactive and dynamic entity. This transformation has been largely broughtBabasabpatilfreepptmba.com Page 10
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”about by the large dose of liberalization and economic reforms that allowed banks toexplore new business opportunities rather than generating revenues from conventionalstreams (i.e. borrowing and lending). The banking in India is highly fragmented with 30banking units contributing to almost 50% of deposits and 60% of advances. Indiannationalized banks (banks owned by the government) continue to be the major lenders inthe economy due to their sheer size and penetrative networks which assures them highdeposit mobilization. The Indian banking can be broadly categorized into nationalized,private banks and specialized banking institutions.The Reserve Bank of India acts as a centralized body monitoring any discrepancies andshortcoming in the system. It is the foremost monitoring body in the Indian financialsector. The nationalized banks (i.e. government-owned banks) continue to dominate theIndian banking arena. Industry estimates indicate that out of 274 commercial banksoperating in India, 223 banks are in the public sector and 51 are in the private sector. Theprivate sector bank grid also includes 24 foreign banks that have started their operationshere.Types of BanksBANKS NO OF BANKSState Bank of India and Associates 08Nationalized Banks 19Domestic Private Sector Banks 25New Domestic Private Sector Banks 09Foreign Banks 29 Complementing the roles of the nationalized and private banks are the specialized financialinstitutions or Non Banking Financial Institutions (NBFCs). With their focused portfolioof products and services, these Non Banking Financial Institutions act as an importantcatalyst in contributing to the overall growth of the financial services sector. NBFCsoffer loans for working capital requirements; facilitate mergers and acquisitions, IPOBabasabpatilfreepptmba.com Page 11
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”finance, etc. apart from financial consultancy services. Trends are now changing asbanks (both public and private) has now started focusing on NBFC domains like long andmedium-term finance, working cap requirements. IPO financing etc. to meet themultifarious needs of the business community.Banking products Banks in India have traditionally offered mass banking products. Most of thecommon deposit products being Savings Bank, Current Account, Term deposit Accountand lending products being Cash Credit and Term Loans. Due to Reserve Bank of Indiaguidelines, Banks have had little to do besides accepting deposits at rates fixed byReserve Bank of India and lend amount arrived by the formula stipulated by ReserveBank of India at rates prescribed by the latter. PLR (Prime lending rate) was thebenchmark for interest on the lending products. But RBI more often than not, dictatedPLR itself. Further, remittance products were limited to issuance of Drafts, TelegraphicTransfers, Bankers Cheque and Internal Transfer of funds. In view of several developments in the 1990s, the entire banking productsstructure has undergone a major change. As part of the economic reforms, bankingindustry has been deregulated and made competitive. New players have added to thecompetition. IT revolution has made it possible to provide ease and flexibility inoperations to customers. Rapid strides in information technology have, in fact, redefinedthe role and structure of banking in India. Further, due to exposure to global trends afterInformation explosion led by Internet, customers - both Individuals and Corporates - arenow demanding better services with more products from their banks. Financial markethas turned into a buyers market. Banks are also changing with time and are trying tobecome one-stop financial supermarkets. Market focus is shifting from mass bankingproducts to class banking with introduction value added and customized products.Babasabpatilfreepptmba.com Page 12
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” A few foreign & private sector banks have already introduced customized bankingproducts like Investment Advisory Services, SGL II accounts, Photo-credit cards, CashManagement services, Investment products and Tax Advisory services. A few banks havegone in to market mutual fund schemes. Eventually, the Banks plan to market bonds anddebentures, when allowed. Insurance peddling by Banks will be a reality soon. The recentCredit Policy of RBI announced on 27.4.2000 has further facilitated the entry of banks inthis sector. Banks also offer advisory services termed as private banking - to "highrelationship - value" clients. The bank of the future has to be essentially a marketing organization that alsosells banking products. New distribution channels are being used; more & more banks areoutsourcing services like disbursement and servicing of consumer loans, Credit cardbusiness. Direct Selling Agents (DSAs) of various Banks go out and sell their products.They make house calls to get the application form filled in properly and also take yourpassport-sized photo. Home banking has already become common, where you can order adraft or cash over phone/internet and have it delivered home. ICICI bank was the firstamong the new private banks to launch its net banking service, called Infinity. It allowsthe user to access account information over a secure line, request Chequebooks and stoppayment, and even transfer funds between ICICI Bank accounts. Citibank has beenoffering net banking to its Suvidha program to customers. Products like debit cards, flexideposits, ATM cards, personal loans including consumer loans, housing loans and vehicleloans have been introduced by a number of banks. Corporates are also deriving benefit from the increased variety of products andcompetition among the banks. Certificates of deposit, Commercial papers, Non-convertible Debentures (NCDs) that can be traded in the secondary market are gainingpopularity. Recently, market has also seen major developments in treasury advisoryservices. With the introduction of Rupee floating rates for deposits as well as advances,products like interest rate swaps and forward rate agreements for foreign exchange, riskmanagement products like forward contract, option contract, and currency swap areoffered by almost every authorized dealer bank in the market.Babasabpatilfreepptmba.com Page 13
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Company OverviewBabasabpatilfreepptmba.com Page 14
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”ABOUT CITIGROUP Citigroup Inc. is today’s pre-eminent financial services company, with more thansome 200 million-customer accounts in more than 100 countries, the history dates back to1812 and the lineage continues as below till today. • Started as City Bank in the year of 1812 in New York, US. • City bank of New York became the largest bank in the US in the year of 1894. • In 1914 City Bank became a first open an overseas branch. • Became the first US Bank with $ 1 billion in assets in 1919 • In the year of 1945-45 over 1800 city bank men and women served in Second World War, 55 lost their lives. • City Bank changed its name as Citibank in the year of 1976. • In 1998, all Citicorp and travelers divisions merge to Citigroup. • In the year of 1999 Citigroup launched CitiDirect Online Banking, the first multi- product, multi Internet banking system. Commercial Credit re named as citifinancial. • Associates of North American consumer financial corporations incorporated into citifinancial and Citigroup earned $ 13 billion, became one of the most profitable companies in the globe in 2000. • In 2002, Citibank celebrated its centenary anniversary in India, Europe and other Asian countries.Babasabpatilfreepptmba.com Page 15
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Major brand names under Citigroup’s trademark red umbrella include CitiCards, CitiFinancial, CitiMortgage, CitiInsurance, Promerica, Diners Club and CitiCapital.CITIFINANCIAL: LINEAGE “From a small NBFC to a major National Finance Company’ • Founded in 1912, by Alexander Duncan as Commercial credit. • In 1916, Commercial credit became the first financial company to offer installment purchase plans Automobile, a new invention. • Developed installment loans for funding purchase of Consumer Durables in 1940s. • In 1968, Commercial credit became a subsidiary of Control Data Corporation. • Sandy Weill took over the control of Commercial credit in 1986. • In 1992, company became a part of Travelers Group. • Company became part of Citigroup in 1998. • Commercial Credit re branded as Citifinancial in the year of 1999. • In 2000 citifinancial became the first associated capital corporation, the largest publicly traded finance company in the US acquired by Citigroup.Babasabpatilfreepptmba.com Page 16
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Company ProfileBabasabpatilfreepptmba.com Page 17
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”COMPANY PROFILEName: Citifinancial Consumer Finance India Limited.Address: 01, Raheja Chancery 133, Brigade Road Bangalore-560025Constitution: Public ltd.Registered office: 3, LSC Pushp Vihar New Delhi-110062Regional Head office: No 117, Radhakrishan Salai Mylapore Chennai-600004Phone numbers: 91-080-22124810/12/14/16 Extn 105Fax: 91-080-22240427Web site: www.citifinancial.com, www.Citigroup.comBabasabpatilfreepptmba.com Page 18
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”VISION AND STRENGTHSVISION • Excellent customer service • Superior products • The Right technology • Supporting the community • IntegritySTRENGTHS • People • Distribution • Innovative products • Technology • Service standardsBabasabpatilfreepptmba.com Page 19
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”COMPETITIVE ADVANTAGES • Most global presence • Broadest distribution • Best Brand • Unmatched scale and efficiency • Superior products • Expanding distribution • Transferring expertise • Investing in people and technology • Allocating capital to highest growth opportunitiesBabasabpatilfreepptmba.com Page 20
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”REGIONAL OFFICESCentral: New Delhi It covers Delhi, Madhya Pradesh, Uttaranchal, and Uttar Pradesh States.North: New Delhi It covers Punjab, Rajasthan, Chandigarh, Himachal Pradesh and Haryana States.East: Kolkotta It covers West Bengal, Chattisgarh and Jharkhand States.West: Mumbai It covers Maharastra, Goa, Gujarat and Andhra Pradesh StatesBabasabpatilfreepptmba.com Page 21
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”South: Chennai It covers Tamil Nadu, Kerla and Karnataka States.PRODUCTS 1. Personal Loans: Loan for all types of consumer needs. 2. Housing Loans: Loan to procure a dream house. 3. Two Wheeler Loans: Loan to buy two wheelers. 4. Consumer Durable Loans: Loan to purchase all types consumer durables.Babasabpatilfreepptmba.com Page 22
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”CAREER PATH DESIGNATION LEVEL JOB SPECIFICATION Graduate with an average of 3 years of experience, or Post Officer Entry. Graduation in Business Administration (M.B.A). Average 3-4 years of total experience. Management Associate: Hired from premier institutes, Assistant Manager First level Supervisor. absorbed as Asst. Manager after 6 months of probation. Average 5-7 years of Manager Middle lever Manager. experience Average 7-9 years of Asst Vice President District/Regional Head experience Average 10-12 years of Vice President Functional Head experienceBabasabpatilfreepptmba.com Page 23
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Departmental StudyBabasabpatilfreepptmba.com Page 24
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”CREDIT AND RISK DEPARTMENTThis department includes two types of job profiles namely Credit and Collections. Thedepartment is liable to for end-to-end credit and collection functions.Credit Underwriting: This department is responsible for check the creditability of the customer and todecide about approval or rejection of the loan application, the department vets theapplications forwarded by the sales departments and does the same.Functions: • To verify the repayment capacity of the customer. • To approve the right kinds customer loan applications. • Inter departmental interaction especially with the sales and collections departments.Collections: This department is responsible to recollect the unpaid money from the customersthrough collection agencies. The employees in this department will be on field to performtheir task.Functions: • System based collections and generating reports. • Relationship Management with collection agencies and customer.Babasabpatilfreepptmba.com Page 25
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Managing performance of the collection agencies.PERSONAL LOANS DEPARTMENTThis department is the backbone of the organization, which is concerned with sales of theproducts of Citifinancial i.e., Loans and Advances. The department is concerned withapproaching and convincing the customers so that they can come to citifinancial.Department is also concerned with getting the applications filled with all the necessarydocument and forward it to Credit and Risk department for final approval.Functions: • Disbursing loan amounting to through direct and indirect channels. • Approaching and convincing the customers. • Getting applications filled with all the necessary documents and forwarding to Credit & Risk for approval.Babasabpatilfreepptmba.com Page 26
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”SUPROTING DEPARTMENTS I. HUMAN RESOURSES DEPARTMENT This department is responsible for end-to-end activities of related to human resources management. Functions: • Human Resource planning. • Recruitment and Selection • Training and development. • Payment of salary and incentives • Performance appraisal etc.II. ADMINISTRATION This department is responsible for administration in the office and to provide all support in the office for all the departments. Functions: • Maintaining cleanliness.Babasabpatilfreepptmba.com Page 27
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Providing all the official requirements. • House keeping.III. PROCESSING This department is responsible for smooth running of all the operations of the organization. The operations include receiving the debt and releasing the debt etc. Functions: • Releasing loan amount. • Collecting the cash from the customers as well as collection agencies • Recording all the documents of loans and keeping the concerned department informed. • Supporting other departments for smooth running of business.IV. MARKETING This department is concerned with marketing all the products of the company, also responsible for innovation of new products and services and to develop marketing strategies for the same Functions: • Advertising of the Citi products.Babasabpatilfreepptmba.com Page 28
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Marketing of the products and services. • Developing innovative products and developing the tools to market them • Supporting the sales team in order to achieve the targets.V. CUSTOMER SERVICE This department is responsible to attend the customers who are visiting the branch, concerned with giving the necessary information to the customers according to their needs. Functions: • Meeting customers and providing the necessary information. • Maintaining good customer relations. • Attending to calls of the customers.VI. INFORMATION TECHNOLOGY This department is concerned with all the technical related aspects of the company, responsible to help all the departments to work on their computers and other technical tools without any disturbance Functions: • Keeping all the technology in working conditionsBabasabpatilfreepptmba.com Page 29
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Arranging for the required technology at the time of video conferencing etc. • Helping all the departments with the technical aspects as and when required.DEPARTMENTAL STRUCTURESDepartmental structure for all the departments in Citifinancial is the same. Vice President Asst VicePresident Manager Asst Manager OfficerBabasabpatilfreepptmba.com Page 30
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Project TripthiBabasabpatilfreepptmba.com Page 31
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”TRIPTHI is a Sanskrit word which means satisfaction, it is the requirement of all thehuman being in this word. In order to keep employees motivated towards work it isnecessary to all the organizations to keep thief employees satisfied.Employee Satisfaction: “ a general behavior of an employee towards his or her job”If the general behavior of an employee is positive towards the job we may say he or issatisfied, in case if it is negative we may say dissatisfied.Employee satisfaction differs from job satisfaction, job satisfaction is only the attitude ofthe employee towards his or her job but employee satisfaction is the end behavior of theemployee towards his or her job.Factors influencing Employee satisfaction: • Salary and incentives. Salary and incentives are the basic things which influence employee satisfaction; money is the main thing that can help the person to give satisfaction in this competitive and costly world. But only money cant alone satisfies the person. • Reward and Recognition.Babasabpatilfreepptmba.com Page 32
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Employees must be rewarded for his achievements and new thoughts. This creates a sense of own ness and motivates him to work better, so the employee ideas have to be taken into consideration and employee should re recognized for his achievements. • Training and Development. No one is perfect in this world so the training and development programs are very important to an employee to get experienced with his or job, if proper training is not given it creates a sense of rigidity in the workers and they might feel less confident • Supervision. Supervision is the basic thing that includes the motivating factor, it is the responsibility of the supervisor or superior to keep their subordinates motivated, thus supervision plays a vital role in employee satisfaction. • Standardized working hours. In to day’s phenomenon standardized working hours is the fundamental factor for employee satisfaction. Employees wants to spend more time with their family so standardizing the working hours is the basic requirement to keep employees satisfied. • Work environment. Work environment is the factor, which makes employees fresh and healthy to work; if the corking conditions are not proper employees will be dissatisfied with their job.Babasabpatilfreepptmba.com Page 33
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” • Opportunity to growth Personal career is a very important factor that every employee wants to build with his job, so working conditions must give all the employees enough opportunities for growth and it keeps the employees motivated and satisfied • Additional activities In today world all the above factors are necessary but not sufficient, some additional activities are very important to keep employees motivated. Thus some of the companies are conducting some additional activities for their employees’ satisfaction like Fun trips, Picnics, outbound trainings, sports activities and yoga classes. “If the foundation is solid then pillars will be strong”Babasabpatilfreepptmba.com Page 34
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Project DesignBabasabpatilfreepptmba.com Page 35
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”RESEARCH OBJECTIVES 1. To find the level of satisfaction in CitiFinancial employees. 2. To find are Yoga & Meditation are the effective tools to reduce stress. 3. To develop strategies to maximize employee satisfaction in CitiFinancial. 4. Comparative study of employee satisfaction with the competitors.UNIQUENESS OF THE PROJECT i. Including Yoga & Meditation factors. ii. First HR project in CitiFinancial India. iii. Organization is in very much need of finding the strategies to maximize the employee satisfaction. iv. Collecting the suggestions form employees about their requirements to maximize the satisfaction. v. Comparing and considering the activities of the competitors towards the same.Babasabpatilfreepptmba.com Page 36
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” vi. Name of the project is Itself Unique.SAMPLE DESIGN: • Sampling method: Random Sampling. • Sample Size: 45 o Existing Employees-36 o Fresher-9 o Male employees-34 o Female employees-11 • Data collection method. o Primary Data:  Questionnaire method-30 • Existing employees-24 • Fresher-6  Personal interview method-15 • Existing employees-12 • Fresher-3Babasabpatilfreepptmba.com Page 37
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”  Observation method o Secondary data:  Company websites,  Yoga meditation, Work shops and Outbound training centers  MBA Text books  Competitors ICICI, HSBC, KotakLife etc.  Software companies AXA, Honey well etc. Analysis & InterpretationBabasabpatilfreepptmba.com Page 38
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Department: Credit & RiskBabasabpatilfreepptmba.com Page 39
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1. What is your present job responsibility? Particulars Number of respondents Officer 9 Management associate 1 Asst Manager 7 Manager 3 3 Officer Management Associate 9 Asst, Manager 7 Manager 1Interpretation.Babasabpatilfreepptmba.com Page 40
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Out of 20 employees 9 are Officers, 1 is Management Associate, 7 are AssistantManagers and remaining 3 employees are Managers. 2. How do you view your present job? Particulars Number of respondents Very good, Great. 2 Challenging 3 Good, Satisfactory 12 Ok 3 2 3 Very Good, Great 3 Challenging Good, Satisfactory Ok 12Interpretation. Out of 20 employees 2 view their job as Very Good, 3 as challenging, 12 as Goodand Satisfactory and remaining 3 view job as ok.Babasabpatilfreepptmba.com Page 41
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3. What additional training do you require to do your present job better? Particulars Number of respondents Product Training 1 Departmental training 4 Other departmental Training 2 None 2 4 43.5 32.5 2 2 21.5 1 10.5 0 Product Training Department Other Department None Training TrainingInterpretation. Out of 20 employees 1 employee demanded for Product Training, 4 demanded forDepartmental Training, 2 for other departmental Training and 2 are satisfied from theirpresent knowledge. Remaining 11 have not replied for the question. 4. What additional activities do you require for employee satisfaction? & how often?Babasabpatilfreepptmba.com Page 42
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Needed Once in Once in two Once in Twice in a Particulars month months quarter year Outbound 4 3 3 0 3 Workshops 4 0 1 2 0 Sports 6 6 3 2 0 6 5 4 3 2 1 0 Need once in a once in two once in Twice in a month months quarter year Outbound Trainings Work Shops SportsInterpretation.  For Outbound Training, 4 just need the Outbound Training, 3 needs once in a month, 3 needs once in two month and 3 have asked for Twice in a year.  For Workshops, 4 employees needs the Workshops, 1 demanded for once in two months and 2 have demanded once in a Quarter.  For Sports, 6 employees needs sports activities, 6 needs once in a month, 3 needs once in two month and 2 have asked for once in a quarter. 5. Which of the following do you think makes work environment better? Particulars Number of respondentsBabasabpatilfreepptmba.com Page 43
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Bigger Pantry 6 Clean and hygiene Work station 12 Job rotation 8 Standardized working hours 14 1414 121210 8 8 6 6 4 2 0 Bigger Pantry Clean & Hygine Job Rotation Std Working Hours Workstation Interpretation. For improvement of Work environment 6 employees asked for the Bigger Pantry, 12 for Clean & Hygiene Work Station, 8 for Job rotation and 14 for Standardization of working hours. 6. How important are the following to reduce stress in work environment? Very Important Necessary Not Particulars Important Necessary. Babasabpatilfreepptmba.com Page 44
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Yoga and Meditation 8 1 2 1 Playing computer Games 2 1 1 4 Having Tea & Coffee 2 6 2 0 Social Welfare activities 2 6 0 1876543210 Very Imp Important Necessary Not Necessary Yoga&Meditation Playing Computer Games Having Tea, Coffee Social Welfare ActivitiesInterpretation.  For Yoga & Meditation 8 employees rated Very important, 1 rated as important, 2 rated as necessary 1 rated as not necessary to reduce the stress.  For playing computer Games 2 employees rated Very important, 1 rated as important, 1 rated as Necessary and 4 rated as not necessary to reduce the stress.  For Having Tea & Coffee 2 employees rated Very important, 6 rated as Important and 2 rated as necessary reduce the stress.  For Social Welfare activities 2 employees rated Very important, 6rated as Important and 1 rates as not necessary to reduce the stress. 7. What do you like best about working for CitiFinancial? Particulars Number of respondents Colleagues 3 Brand 3Babasabpatilfreepptmba.com Page 45
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” System and process 7 Professionalism 4 Package 3 7765 44 3 3 33210 Colleagues Brand System&Process Prefessionalism Package Interpretation. 3 employees are proud of their Colleagues, 3 proud of Citi brand, 7 of system and Process, 4 of Professionalism and 3 proud of Pay Package. 8. What areas of citifinancial might need improvement? Particulars Number of respondents Space constraint 3 Package 1 HR 3 Employee Relations 2Babasabpatilfreepptmba.com Page 46
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 3 32.5 2 21.5 1 10.5 0 Space Constraint Package HR Dept Employee Relations Interpretation. 3 employees are unsatisfied with Space Constraint at the work Station, 1 with Pay Package, 3 with Human Resource department, and 2 are with low level of employee relations. Babasabpatilfreepptmba.com Page 47
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Department: Personal Loans 1. What is your present job responsibility? Particulars Number of respondents Officer 7 Management associate 0 Asst Manager 2 Manager 1Babasabpatilfreepptmba.com Page 48
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1 Officer 2 Asst, Manager Manager 7Interpretation. Out of 10 employees 7 are Officers, 2are Assistant Managers and 1 employee isManager. 2. How do you view your present job? Particulars Number of respondents Very good, Great. 3 Challenging 3 Good, Satisfactory 4 Ok 0Babasabpatilfreepptmba.com Page 49
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 Very Good, Great4 Challenging Good, Satisfactory 3 Interpretation. Out of 10 employees 3 view their job as Very Good, 3 as challenging, and remaining 4 views their job as Good and Satisfactory. 3. What additional training do you require to do your present job better? Particulars Number of respondents Problem solving 2 Stress Management 3 Other departmental Training 1 Babasabpatilfreepptmba.com Page 50
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 3 32.5 21.5 1 10.5 0 Problem Sloving Stress Management Other Dept Training Interpretation. Out of 10 employees 3 employees asked for training on problem solving skills, 3 employees asked for training to reduce stress and 1 for other department training. Remaining 3 have not replied for the question. 4. What additional activities do you require for employee satisfaction? & How often? Needed Once in Once in two Once in Twice in a Particulars month months quarter year. Outbound 1 2 1 3 2 Workshops 1 1 0 2 1 Sports 2 6 1 0 0 Other 0 3 0 0 0 Babasabpatilfreepptmba.com Page 51
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 6 5 4 3 2 1 0 Need once in a once in two once in Twice in a month months quarter year Outbound Trainings Work Shops Sports OtherInterpretation.  For Outbound Training, 1 need the Outbound Training, 2 needs once in a month, 1 needs once in two month, 3 have asked for once in a quarter and 2 have asked for Twice in a year.  For Workshops, 1 employee need the Workshop, 1 demanded for once a month, 2 have demanded once in a Quarter, and 1 asked for once in six months.  For Sports, 2 employees need sports activities, 6 needs once in a month and 1 need once in two months. 5. Which of the following do you think makes work environment better? Particulars Number of respondents Bigger Pantry 5 Clean and hygiene Work station 8 Job rotation 4 Standardized working hours 9Babasabpatilfreepptmba.com Page 52
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 9 9 8 8 7 7 6 5 5 4 3 2 1 0 Bigger Pantry Clean & Hygine Job Rotation Std Working Hours WorkstationInterpretation. For improvement of Work environment 5 employees asked for the Bigger Pantry,8 for Clean & Hygiene Work Station, 7 for Job rotation and 9 for Standardization ofworking hours. 6. How important are the following to reduce stress in work environment? Very Important Necessary Not Particulars Important Necessary. Yoga and Meditation 8 1 0 0 Playing computer Games 0 0 2 2 Having Tea & Coffee 0 1 2 1 Social Welfare activities 1 1 0 0Babasabpatilfreepptmba.com Page 53
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”876543210 Very Imp Important Necessary Not Necessary Yoga&Meditation Playing Computer Games Having Tea, Coffee Social Welfare ActivitiesInterpretation.  For Yoga & Meditation 8 employees rated Very important and 1 rated as important.  For playing computer Games 2 has rated as necessary and 2 have rated as not necessary to reduce the stress.  For Having Tea & Coffee 1 employee has rated as important, 2 rated as necessary and 1 has rated as not necessary reduce the stress.  For Social Welfare activities 1 employee has rated as Very important and 1 rated as important to reduce the stress. 7. What do you like best about working for CitiFinancial? Particulars Number of respondents Colleagues 2 Brand 1 System and process 3 Professionalism 2Babasabpatilfreepptmba.com Page 54
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 3 32.5 2 2 21.5 1 10.5 0 Colleagues Brand System&Process Prefessionalism Package Interpretation. 3 employees are proud of their Colleagues, 2 are proud of Citi brand, 1 is of system and Process, and 3 are of Professionalism and 2 proud of Pay Package. 8. What areas of citifinancial might need improvement? Particulars Number of respondents Space constraint 1 Package 3 HR 1 Babasabpatilfreepptmba.com Page 55
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 3 2.5 2 1.5 1 1 1 0.5 0 Space Constraint Package HR DeptInterpretation. 1 employee is unsatisfied with Space Constraint at the work Station, 3 with Pay Package and1 with Human Resource department.Babasabpatilfreepptmba.com Page 56
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Department: Support. 1. What is your present job responsibility? Particulars Number of respondents Officer 8 Management associate 0 Asst Manager 7 Manager 0Babasabpatilfreepptmba.com Page 57
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Officer7 8 Asst, Manager Interpretation. Out of 15 employees 8 are employees are Officers, and remaining 7 employees are Managers. 2. How do you view your present job? Particulars Number of respondents Very good, Great. 3 Challenging 1 Good, Satisfactory 9 Ok 2 Babasabpatilfreepptmba.com Page 58
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 2 3 Very Good, Great Challenging 1 Good, Satisfactory Ok 9Interpretation. Out of 15 employees 3 view their job as Very Good, 1 as challenging, 9 as Good and Satisfactory and remaining 2 views their job as OK... 3. What additional training do you require to do your present job better? Particulars Number of respondents Product Training 2 Departmental training 2 Other departmental Training 3 None 1 Babasabpatilfreepptmba.com Page 59
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 3 3 2.5 2 2 2 1.5 1 1 0.5 0 Product Training Department Other Department None Training TrainingInterpretation. Out of 15 employees 2 employees have demanded for Product Training, 2 havedemanded for Departmental Training, 3 for other departmental Training and 1 employeeis satisfied from their present knowledge. Remaining 7 have not replied for the question. 4. What additional activities do you require for employee satisfaction? & How often? Needed Once in Once in two Once in Twice in a Particulars month months quarter year Outbound 5 2 0 2 1 Workshops 3 1 0 1 0 Sports 2 2 4 1 0 Others 0 2 2 1 0Babasabpatilfreepptmba.com Page 60
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Need once in a once in two once in Twice in a month months quarter year Outbound Trainings Work Shops Sports OtherInterpretation.  For Outbound Training, 5 need the Outbound Training, 2 needs once in a month, 2 have asked for once in a quarter and 1 has asked for Twice in a year.  For Workshops, 3 employees need the Workshop, 1 demanded for once a month, and 1 asked for once in six months.  For Sports, 2 employees need sports activities, 2 needs once in a month and 4 needs once in two months and 1 has asked for once in six months. 5. Which of the following do you think makes work environment better? Particulars Number of respondents Bigger Pantry 7 Clean and hygiene Work station 8 Job rotation 6 Standardized working hours. 10Babasabpatilfreepptmba.com Page 61
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 10109 88 77 66543210 Bigger Pantry Clean & Hygine Job Rotation Std Working Hours Workstation Interpretation. For improvement of Work environment 7 employees asked for the Bigger Pantry,8 for Clean & Hygiene Work Station, 6 for Job rotation and 10 for Standardization ofworking hours. 6. How important are the following to reduce stress in work environment? Very Important Necessary Not Particulars Important Necessary. Yoga and Meditation 12 3 0 2 Playing computer Games 0 1 2 5 Having Tea & Coffee 1 1 5 1 Social Welfare activities 3 6 0 0Babasabpatilfreepptmba.com Page 62
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 12 10 8 6 4 2 0 Very Imp Important Necessary Not Necessary Yoga&Meditation Playing Computer Games Having Tea, Coffee Social Welfare ActivitiesInterpretation.  For Yoga & Meditation 12 employees rated as Very important, 3 rated as important and 2 have rated as not necessary to reduce the stress.  For playing computer Games 1 employee rated as important, 2 has rated as Necessary and 5 have rated as not necessary to reduce the stress.  For Having Tea & Coffee 1 employee has rated as very important, 1 as important, 5 as necessary and 1 has rated as not necessary reduce the stress.  For Social Welfare activities 1 employee has rated as Very important and 1 rated as important to reduce the stress. 7. What do you like best about working for CitiFinancial? Particulars Number of respondents Colleagues 4 Brand 5 System and process 1 Professionalism 2 PackageBabasabpatilfreepptmba.com Page 63
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 5 54.5 4 4 43.5 32.5 2 21.5 1 10.5 0 Colleagues Brand System&Process Prefessionalism Package Interpretation. 4 employees are proud of their Colleagues, 4 proud of Citi brand, 5 of system and Process, 1 of Professionalism and 2 proud of Pay Package. 8. What areas of citifinancial might need improvement? Particulars Number of respondents Space constraint 6 Package 1 Babasabpatilfreepptmba.com Page 64
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 6 6 5 4 3 2 1 1 0 Space Constraint PackageInterpretation. 6 employees are unsatisfied with Space Constraint at the work Station and 1 with Pay Package.Babasabpatilfreepptmba.com Page 65
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” FindingsDEPARTMENT: CREDIT AND RISKOb the basis of Questionnaire methodBabasabpatilfreepptmba.com Page 66
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1. Colleagues are good. 2. Professionalism in the organization. 3. Yoga and meditation can reduce stress and will be added advantage. 4. Company brand name is good.Ob the basis of Personal Interview method 5. Targets are unrealistic. 6. Training was not effective. 7. Pay package of existing employees is lesser compared to fresher. 8. Over involvement of other departments is more. 9. Supervision is good.DEPARTMENT: PERSONAL LOANSOn the basis of Questionnaire method 1. Professionalism is best in the organization.Babasabpatilfreepptmba.com Page 67
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 2. Colleagues are good and supportive. 3. Good brand image of the company 4. Yoga and meditation will be helpful in stress management and to do work better.Ob the basis of Personal Interview method 5. Targets are unrealistic. 6. Pay package of existing employees is lesser compared to fresher. 7. On the job training is very good. 8. Rewards and recognition are good. 9. Support from other departments is good and satisfactory.DEPARTMENT: SUPPORTOn the basis of Questionnaire method 1. Yoga and meditation can reduce stress and will be added advantage.Babasabpatilfreepptmba.com Page 68
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 2. Company brand name and process are best 3. Supervision is good. 4. Colleagues are good. 5. Professionalism in the organization.Ob the basis of Personal Interview method 6. Support from other departments is good. 7. On the job training is good.Babasabpatilfreepptmba.com Page 69
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” SuggestionsDEPARTMENT: CREDIT AND RISKOn the basis of Questionnaire methodBabasabpatilfreepptmba.com Page 70
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1. Working hours have to be standardized. 2. Working conditions have to be standardized. 3. Out bound trainings have to be conducted once in quarter. 4. Workshops have to be conducted once in quarter. 5. Sports have to be organized once in a month but not on holidays. 6. Picnic, party and fun trips have to be conducted regularly. 7. Yoga and meditation can reduce stress and will be added advantage and should be conducted often.Ob the basis of Personal Interview method 8. Human resource in the department has to be increased. 9. Uniformity in Pay package policies is necessary. 10. Employee ideas have to be taken into consideration. 11. Reward & Recognition has to be given importance. 12. Targets have to be realistic and achievable. 13. Improvement in training and development is necessary. 14. Interaction with other departments has to be given importance. 15. Employee relations need more improvement.DEPARTMENT: PERSONAL LOANSOn the basis of Questionnaire methodBabasabpatilfreepptmba.com Page 71
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1. Work environment should be clean and hygiene. 2. Working hours, to be made standardized. 3. Pantry has to be made big. 4. Out bound trainings have to be conducted once in a quarter. 5. Workshops have to be conducted once in a quarter. 6. Sports have to be there in every month but not on holidays. 7. Picnic, party and fun trips have to be conducted every month. 8. Yoga and meditation can reduce stress and will be added advantage and should be conducted often.On the basis of Personal Interview method 9. Targets have to be made realistic and achievable. 10. Uniformity in pay package. 11. No work on holidays 12. Interaction with other departments has to be given importance.DEPARTMENT: SUPPORTOn the basis of Questionnaire methodBabasabpatilfreepptmba.com Page 72
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” 1. Departmental and other departmental trainings have to be given. 2. Pantry has to be made big 3. Work environment should be clean and hygiene. 4. Standardized Working hours 5. Out bound trainings have to be conducted once in a quarter. 6. Workshops have to be conducted once in a quarter. 7. Sports have to be there in every month but not on holidays. 8. Picnic, party and fun trips have to be conducted every month. 9. Yoga and meditation can reduce stress and will be added advantage and should be conducted often. 10. Job rotation should be in forced to keep the employees enthusiastic.On the basis of Personal Interview method 11. Interaction with other departments has to be given importance. 12. No work on holidays.Babasabpatilfreepptmba.com Page 73
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” SWOT analysisBabasabpatilfreepptmba.com Page 74
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” SWOT ANALYSIS STRENGTHS WEAKNESSES• Good Brand name • Unrealistic targets• Higher package • Un standardized working• Coverage hours• Process and Professionalism • Increasing number of branches• People with the same targets• Innovative products OPPARTUNITIES THREATS• Boom in the financial sector • Huge competition• Increasing need for money • Higher rate of interest• Increasing number of • Hidden costs customers • Low level of employee relationship Babasabpatilfreepptmba.com Page 75
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Contact DetailsBabasabpatilfreepptmba.com Page 76
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”YOGA AND MEDITATION TRAINNNG CENTERSASHWINI YOGA CHIKITSALAYASHRI SHANKARA YOG KENDRA627/98, 2nd Floor, Behind Central Library,Dr. Rajkumar Road, Rajainagar,Bangalore-560010Phone: 080-23353981Cell: 9886753981Contact person: Mr. Shankarnarayan HegdeThe Kendra conducts following courses: 1. Basic Courses Breathing practice, loosening-Up exercises, Suryanamaskar, Asana. Simple Pranayama and Meditation. Mainly focuses on Physical dimensions of Yoga. Duration: One month, Fees: Rs.600/- (every day), Rs.300/- (Alternate days) and Rs.150/- (one week intensive) 2. Advanced Courses Advanced Pranayama, Meditation etc Fees: Rs.1000/- per month. 3. Spiritual Practices Yogic practices based on chanting, bhajans. Fees: Rs.1000/- per month.Babasabpatilfreepptmba.com Page 77
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”SWAMI VIVEKANANDA PUBLIC TRUSTNo: 106, 1st floor ‘G’ Main Street,Jogupalya, Halasuru,Bangalore-560008Tel: 080-25573388Cell: 9243100278Contact person: Mr. Suguru TippeswmyCourses on • Pranayama • Yoga • Nidra • Yogasanas • Meditation • Kriyas • Surya namaskar • KundiliniDuration: 2 Days, i.e.12 hours (6+6).Fees: Rs.4000/-per group(Group consists of maximum 30members)Babasabpatilfreepptmba.com Page 78
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”OM YOGA PRATISTANANo: 3203, Behind Akshay Bakery,6th cross, Gayatrinagar,Bangalore: 560021Phone: 080-23320542Cell: 9844259436Contact person: Mr. PrahladCourses conducted by the center. • Yama • Niyama • Asanas • Pranayama • Meditation • SamadhiDuration: one week (Two hours a day)Fees: Rs.50/- per participant per Day.Babasabpatilfreepptmba.com Page 79
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”WORKSHOPS TRAINING CENTRES.PLUS POINT,No: 19A/3, 1st cross, 1st mainJayamahalBangalore: 560046Contact no: 9448385076Contact person: Ms. VineetaWorkshops on... • Personal hygiene • Improving self confidence • Confidence building • Stress management • Distress and relaxation • Grooming • Body posture and care • FitnessDuration: 2 days (8 hours a day)Fees: Rs.750 per head, or Rs.15000 per plot (Maximum 30 trainees)Babasabpatilfreepptmba.com Page 80
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”SWAMI VIVEKANANDA PUBLIC TRUSTNo: 106, 1st floor ‘G’ Main Street,Jogupalya, Halasuru,Bangalore-560008Tel: 080-25573388Cell: 9243100278Contact person: Mr. Suguru TippeswmyWorkshops on • Personality development • Success strategies • Goal setting and accomplishment • Stress management • Self confidence • Motivating strategies • Creativity • Positive mental attitude • Time management • Human relations • Dynamic relaxationDuration: 2 Days, i.e.12 hours (6+6).Fees: Rs.4000/-per group (inclusive of course materials)(Group consists of maximum 30members)Babasabpatilfreepptmba.com Page 81
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”OUTBOUND TRAINING CENTRESCARE (Center for Adventure and Rejuvenation of Environment)No: 1, 3rd floor, 18th crossMalleshwaramBangalore-560003Tel: 080-51281478Cell: 9845695350Contact person: Mr. M. K. SheshadriCARE conducts… • Trekking • Para Monitoring • Wilderness Camps • Island Adventures • Rock climbing • Cave Exploration • White Water RaftingFees: Rs.1500/- per day per participant(Fees are inclusive of hiring of equipment fees, forest rent etc)Babasabpatilfreepptmba.com Page 82
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”SHREYAS-A journey of self-discoverySantoshima Farm, Gollahalli Gate,Nelamangala,Bangalore-562123Tel: 080-27737102, 03Cell: 9945062888, 9945045250Contact person: Mr. N. BalajiSHREYAS conducts • Yoga and meditation • Works shops • Trekking etc • Out bound training.Fees: Depends upon the courses, duration and accommodation (Plus 10% service tax and 13% Government taxes)Babasabpatilfreepptmba.com Page 83
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Initial data regarding extra activities from the competitors And Software companiesBabasabpatilfreepptmba.com Page 84
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”DAYS CAN BE CONDUCTED IN THE OFFICE 1. Tapori Day. 2. Hawaii Day, (Special Dress of the Hawaii countries) 3. English Day, (Dressing like Englishman i.e. Suit with Tie) 4. Mismatch Day (Dressing without matching) 5. Black and White Day. (Dressing Black and White) 6. Kurta day 7. Saree Day 8. FIDO Day (Fun In D Office). 9. Chocolate Day (Distributing Chocolates to all the employees) 10. Presentation Day o One of the employee will give Power Point Presentation about his or her interested matter, this will improve presentation skills of employees 11. Thank god Its Friday (Day for Team building activities) 12. Team Building Activity o Queen or King of Sheba,Babasabpatilfreepptmba.com Page 85
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Make some group of six people and tell them to do toughest things in short period like searching for 100 shoes of same color in the office premises only. 13. Friday Blasts (Day for cultural activities) 14. Just Do It Day o One employee writes the name one the peculiar thing, that has to be performed by the second person, in the last a person has to do the same which he has written but it should not be disclosed to him before writing 15. Dinner day (Having Dinner together, may be on own expenses) 16. Fruit Day (Preparing juice with seasonal Fruit and distributing to all employees) 17. Family Day (Bring all family together of all employees) 18. Rose Day (one Employee giving rose to another) 19. Sweet Day (Distributing Sweet of the month) 20. Fish Pond day (All the employees will put their ideas on a box and on weekend the selected idea will be implemented)Babasabpatilfreepptmba.com Page 86
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” Limitations of the studyBabasabpatilfreepptmba.com Page 87
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”LIMITATIONS OF THE STUDY 1. The survey is restricted to only Head office of Karnataka 2. Due to shortage of time (60 Days) practical sessions on Yoga meditation, workshops were not conducted 3. Findings are based on assuming that all employees have truly and honestly answered. 4. Concentrated more on the official works.Babasabpatilfreepptmba.com Page 88
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” ConclusionBabasabpatilfreepptmba.com Page 89
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”CONCLUSION 1. Level of satisfaction of employees in the organization is good, more and more additional activities have to be conducted to keep them motivated. 2. Yoga and Meditation are the effective tools to reduce the stress; employees will be benefited if the training is given to them.Babasabpatilfreepptmba.com Page 90
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” BibliographyBabasabpatilfreepptmba.com Page 91
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”BIBLIOGRAPHY 1. Organizational Behavior. - Udai Pareek. 2. Organizational Behavior - Stephen Robins. 3. Human Resources management. - K S Ashwatappa 4. Human Resources management. - C B Memoria 5. www.citifinancial.com 6. www.Citigroup.comBabasabpatilfreepptmba.com Page 92
  • “Activities to maximize employee satisfaction of CitiFinancial Employees” AnnexureBabasabpatilfreepptmba.com Page 93
  • “Activities to maximize employee satisfaction of CitiFinancial Employees”------------------------Thanks for your valuable time------------------------Babasabpatilfreepptmba.com Page 94