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How to Select a Best-Fit Managed Service Provider

by Business Technology Roundtable

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Top 10 candid questions will help you determine if a provider of managed services can meet and exceed your expectations. See "notes" for examples of specific details that you should seek in response ...

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How to Select a Best-Fit Managed Service Provider Presentation Transcript

Business Technology Roundtable How to Select a Best-Fit Managed Service Provider 10 Candid Questions to Ask an MSP

Where do you start the selection process? Focus primarily on how the service offered will help to solve problems or create new opportunities—not merely what it does (its features and functions). Business Technology Roundtable

Are you prepared to offer only the features and functions that my business needs, instead of the ones that you include in your one-size-fits-all service bundle? Business Technology Roundtable

Can you describe the services that you offer—and their business benefits—in terms that I, and the other members of my executive team, will understand? Business Technology Roundtable

Will you provide case study materials to demonstrate how you delivered a managed service solution that solved a business challenge similar to mine? Business Technology Roundtable

What is the depth and breadth of your current managed service portfolio? Business Technology Roundtable

How can I be sure you will apply the best people, processes, and tools? Is your company certified by a leading vendor, and are your offerings delivered using industry leading technologies to meet the highest quality of service? Business Technology Roundtable

Where are your network management facilities located, and what are the hours of operation? Describe your escalation process, in the event of an outage. Business Technology Roundtable

What are the assurances for levels of availability, serviceability, performance, and operation? What is the process for remedy if and when levels aren’t maintained? Business Technology Roundtable

What are the type and scope of management capabilities that you routinely offer? Business Technology Roundtable

If required, how will you support existing or acquired IT/networking infrastructure? Business Technology Roundtable

How do you price and deliver professional services, beyond the scope of the managed service? Business Technology Roundtable

Business Technology Roundtable Act Now: Find a Recommended Service Provider Download a document version of this checklist