Beyond Customer Satisfaction WhitePaper
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This paper looks at how BT Global Services takes customers `Beyond` satisfaction. ...
This paper looks at how BT Global Services takes customers `Beyond` satisfaction.
In particular, it looks at the changing face of customer contact provision, how it’s delivered and charged.
Secondly, it looks at the impact of the cloud on the customer contact landscape. It outlines the business benefits of blending cloud and traditional services, thus boosting your economic advantage and increasing your flexibility.
It provides practical guidance to making the most of the cloud, without being sucked into narrow debates about cloud technology itself.
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