forces
Stricter policy
requirements in respect
of loss recognition

Increased competition
from non-traditional
suppliers

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2013 12 collections and recoveries version 1

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The practice of Collections and Recoveries is becoming of greater strategic importance to retail banking operations as consumers look to credit as a significant source of income. At BSG, we have a number of ways to help you come up with effective Collections and Recoveries strategies which focus on the most important aspect of all - the customer.

Published in: Economy & Finance
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2013 12 collections and recoveries version 1

  1. 1. forces Stricter policy requirements in respect of loss recognition Increased competition from non-traditional suppliers  Id entify Provision of increased cover for impairment to avoid unanticipated losses arising Consumer credit is a significant source of income Increased Regulator Scrutiny Focus on customer experience & address bottlenecks on an incremental basis TOM Develop a common collections & recoveries TOM IT to enable more effective Collections & Recoveries performance What are the AVAILABLE OPTIONS? Increased focus on maximising customer lifetime value Massively increased demand for consumer credit Ease of access to credit = increased risk of default CUSTOMER CUSTOMER MACROECONOMIC FACTORS How do we decide what ACTIONS to pursue? UK banking market experience BPA Extensive Target Operating Model experience Alignment in core values Policy & regulatory compliance assessment Collections & recoveries experience (Absa, Barclays Africa, Standard Bank, TFG) Business analysis & technology delivery capabilities Business process analysis WHY BSG? Customer experience design capability www.bsgdelivers.com // @bsguk Use of Lean principles to execute validated learning experiments Innovation workshops
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