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BPinPM - Organization wide defined Process Model

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  • End of Detailing: Avoid duplicate information!
  • Promising Practice: WIKI (Pre-BMS) can provide input and help finding the right level of detail
  • Provide a specific example
  • Transcript

    • 1. Thomas Jussen, Mirko Kloppenburg Best Practice in Process ManagementLufthansa Technik AGManagement System, HAM TQ32/D Organization-wide defined process modelWeg beim Jäger 19322335 Hamburg Hamburg, February 2012
    • 2. OverviewOrganization-wide defined process model Questions answered by workshop key findings: What’s the right depth and width of the process model? - What’s the right number of levels? - What’s the right level of detail? - Which processes should be described? How to implement operational information? How to implement location-specific procedures?Best Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 2Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 3. What‘s the right depth and width of the process model? Width Key Findings Depth and width of the process model correlate The root of the process model is a process map - Core- / support- / management processes The detailing ends with reference to (manufacturer’s) manuals / operative documents The right depth and width of the process model is determined by the aims of the management system and an individual decisionDepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 3Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 4. What‘s the right depth and width of the process model? The organization’s management system… Width De gre eo f in teg rat i on of ma na ge me n ts yst emDepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 4Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 5. What‘s the right depth and width of the process model? The organization’s management system… Width epicts higher level directives,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 5Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 6. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 6Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 7. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements, erves as basis for process improvement,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 7Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 8. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements, erves as basis for process improvement, llows assignment of responsibilities,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 8Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 9. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements, erves as basis for process improvement, llows assignment of responsibilities, ases training of employees,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 9Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 10. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements, erves as basis for process improvement, llows assignment of responsibilities, ases training of employees, upports daily business,DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 10Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 11. What‘s the right depth and width of the process model? The organization’s management system… Width  integrates level directives,legislative epicts higher normative and requirements, erves as basis for process improvement, llows assignment of responsibilities, ases training of employees, upports daily business,  is used as bi-directional communication platform, ? ! ? ! acilitates active process management, nfolds possibilities for informal discussions.DepthBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 11Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 12. What‘s the right depth and width of the process model? The organization’s management system…low Degree of integration of management system depicts higher level directives, integrates normative and legislative requirements, serves as basis for process improvement, allows assignment of responsibilities, eases training of employees, supports daily business, is used as bi-directional communication platform, ? ! ? ! facilitates active process management,high unfolds possibilities for informal discussions.Best Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 12Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 13. How to implement operational information:Target group oriented placement Placement of operational Placement of operational information in process information only descriptions and linked in linked documents documents Criterium to decide where to place the necessary operational information: Who is my “customer” and how can process management support him? - Can the employee, who needs to be provided with the information, access the process management system within his flow of work? - Does the system help or handicap the employee in his routine?Best Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 13Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 14. How to implement location-specific procedures? Implementation of location-specific  Mandatory Group Processes procedures only in operational complemented with location- documents linked within the process specific processes A B A BBest Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 14Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 15. OverviewOrganization-wide defined process model Questions answered by workshop key findings: What’s the right depth and width of the process model? - What’s the right number of levels? - What’s the right level of detail? - Which processes should be described? How to implement operational information? How to implement location-specific procedures?Best Practice in Process ManagementOrganization-wide defined process model – Feb 2012, Page 15Copyright© Lufthansa Technik AG. All rights reserved.Subject to restrictions and disclaimer on last page.
    • 16. Follow our blog to receive updates: http://www.BPinPM.net For additional information, please contact: Mirko.Kloppenburg@BPinPM.net Lufthansa Technik AG, HAM TQ32/D Weg beim Jäger 193 22335 Hamburg, Germany Thank you for your attention.Copyright© Lufthansa Technik AG. All rights reserved.The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentationand the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced withoutthe express written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee orliability for LufthansaManagement its subsidiaries and affiliates but is for information purposes only. Accordingly, Lufthansa Technik AGBest Practice in Process Technik AG,its subsidiaries and affiliates neither expresslyPage conclusively accept responsibility or liability for the actuality, accuracy andOrganization-wide defined process model – Feb 2012, nor 16completeness of the statements rights information contained in this publication.Copyright© Lufthansa Technik AG. All and reserved.Subject to restrictions and disclaimer on last page.

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