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    • 1. Batho Pele Revitalization Strategy National Batho Pele Forum Meeting 25-26 May 2006 Government Internal Consulting Services: DPSA
    • 2. PURPOSE OF THE MEETING
        • Formally establish the National BP Forum
        • Provide update on BP Projects
        • Strengthen co-ordination of Batho Pele as a program
        • Encourage networking and sharing of best practices
    • 3. MINISTRY OF PUBLIC SERVICE AND ADMINISTRATION (MPSA) MPSA DPSA DEVELOP POLICIES CPSI INNOVATION SITA IT SAMDI TRAINING OPSC MONITOR & EVALUATE
    • 4.  
    • 5. Vision and Mission of the SA Public Service VISION “ Continually to improve the lives of the people of South Africa by a transformed public service, which is representative, coherent, transparent, efficient, effective, accountable and responsive to the needs of all.” MISSION “ The creation of a people-centered and a people-driven public service that is characterized by equity, quality, timeousness and a strong code of ethics .”
    • 6. Revitalisation of BP: Towards a framework Batho Pele
      • External
      • Communications
      • Stakeholders
      • Responsiveness
      • Redress
      • Internal
      • Communications
      • Team work
      • Service delivery model
      • Front Office
          • Client interface
          • Timeliness
          • Back Office
          • Structure
          • Systems
          • Processes
    • 7. Batho Pele Revitalization Strategy
      • - Projects are aimed at addressing service delivery challenges and also escalating BP to a higher trajectory as per the approved Cabinet Memorandum 40A of 2004 , dated 29 July 2004. Cabinet approved the Memorandums on the 04 August 2004
      • - Programme comprises approximately 23 various but interrelated projects differing in scale, complexity and timelines for implementation
      • - Programmes & projects are categorised according to the four key, but interrelated , themes of the Cabinet Memorandum
        • Taking Public Services to the People e.g Cascading BP to LG
        • Know Your Service Rights Campaign
        • Putting People First – for real e.g PSW
        • Mainstreaming and institutionalising Batho Pele e.g Change Management Engagement Program
      • - Different stakeholder departments are responsible for implementing some of the projects
      • - Departments are expected to report regularly to DPSA and Cabinet Makgotla’s and
      • invariably to their respective provincial principals
    • 8. Flagship Projects to revitalise BP
    • 9. The new Batho Pele Belief Set The result = proud to serve
      • Looking after our people by…
      • Building a learning organisation
      • Creating a culture of collaboration
      • Allowing flexibility to learn
      • Looking after our internal & external customers by…
      • Listening to their problems
      • Apologizing when necessary
      • Delivering solutions
      • Looking after our Country by…
      • Anticipating customer needs
      • Offering integrated service delivery
      • Going beyond the call of duty
    • 10. Success depends on…
      • Need to be cognisant of the current initiatives and therefore avoid duplications, conflicting messages…causing more confusion
        • Leadership commitment
        • Culture re-orientation through the “Change Management Engagement Programme”
        • Establishment of Batho Pele Forum with management support
        • Ensure alignment with past and current initiatives
        • Engagement of all employees and stakeholders
        • Open communication
        • Ensure collaborative, partnership approach
        • Thus improve ownership and sustainability
    • 11.
      • Thank You
      • & together let us beat the drum for service delivery
      • because
      • WE BELONG, WE CARE, WE SERVE
      • to make
      • A BETTER LIFE FOR ALL …….