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Faster! How real-time opportunities and crises are forever changing the roles of agencies

Faster! How real-time opportunities and crises are forever changing the roles of agencies

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  • 1. Faster!
    How Real-time Opportunities & Crises are Forever Changing the Role of Agencies
    @jaybaer
  • 2.
  • 3. Verification
    Contemplation
    Privacy
    Expectations
  • 4.
  • 5. “If I don’t get the support I need through phone or email, I use Facebook and Twitter to voice my complaint, since a ton of people will see it.The company can’t ignore me then!”
  • 6.
  • 7.
  • 8.
  • 9. Cartographer
  • 10.
  • 11. “Dan is [expletive] devastated about Dawkins signing with Denver . . . Dam Eagles R Retarded!!”
  • 12. Scout
  • 13.
  • 14.
  • 15. Interpreter
  • 16. Interpreter
  • 17. Interpreter
  • 18. Politician
  • 19.
  • 20.
  • 21.
  • 22.
  • 23. Firefighter
  • 24. Listen
    Acknowledge
    Fight Fire with Water
    Launch FAQ
  • 25.
  • 26. “Thinking about getting a dedicated server? Try out @codero. Power outage this morning but handled it great.” -@stevemcstud
  • 27. “@Codero The outage this AM was a rough way to start the week, but the flow of info keeping us informed on progress was impressive” - @decatech
  • 28. Accountant
  • 29.
  • 30. Awareness
    Sales
    Loyalty
  • 31.
  • 32.
  • 33.
  • 34. Trainer
  • 35.
  • 36. It’s Not a Threat… It’s an Opportunity
  • 37. Jay Baer
    Social Media Consultant to Agencies
    ConvinceandConvert.com
    NowRevolutionBook.com
    @jaybaer