Because this is a presentation on digital media and measurement… $7M $500K $250K $15K 14 V1011
Changes in the Display Media Ecosystem AdNetworks Agency Trading Desks Exchanges, & SSPs Data Providers Publishers Brands DSPs Agencies
Because this is a presentation on digital media and measurement… $7M $500K $250K $15K 14 V1011
comScore is a Global Leader in Measuring the Rapidly Evolving Digital World, Blanketing the Globe with a Local Presence V1011
comScore Leverages Rich Panel Data to Deliver Unique and Broad Digital Business Analytics Web Visiting & Search Behavior Online Advertising Exposure Online& Offline Buying Advertising Effectiveness Transactions PANEL Media & Video Consumption Demographics, Lifestyles & Attitudes Mobile InternetUsage & Behavior V1011
Unified Digital Measurement™ (UDM) Establishes Platform For Panel + Census Data Integration Global DEVICE Measurement Global PERSON Measurement PANEL CENSUS Unified Digital Measurement (UDM) Patent-Pending Methodology Adopted by 90% of Top 100 U.S. Media Properties V1011
Percentage of Machines Included in UDM Measurement August 2011 Penetration Data Asia Pacific Australia 89%China 69% Hong Kong 91% India 90% Indonesia 90% Japan 73% Malaysia 91% New Zealand 91% Philippines 92% Singapore 90% South Korea 59% Russia 63% Taiwan 80% Vietnam 93% North America Canada 93% United States 90% Europe Austria 81% Belgium 88% Denmark 89% Finland 83% France 92% Germany 89% Ireland 89% Italy 85% Netherlands 88% Norway 89% Poland 81% Portugal 90% Spain 92% Sweden 90% Switzerland 85% Turkey 95% United Kingdom 91% Latin America Argentina 94% Brazil 97% Chile 95% Colombia 96% Mexico 94% Peru 97% Puerto Rico 89% Venezuela 93% Middle East & Africa Israel 92% South Africa 74% V1011
North America Distribution of Worldwide Internet Audience US Internet Population vs. Rest of the World Europe Latin America Rest of the World Middle East - Africa Asia Pacific US
In 1996, 2/3 of the world’s Internet population was in the US, yet today Asia Pacific is the largest region with over 40% of the population.
Many emerging regions are likely to bypass old modes, skipping dial-up to go straight to broadband, making multimedia, video, and collaborative content immediately accessible.
Early adoption of mobile web in addition to PC web will likely be popular in many of these high-growth areas.
The US Is No Longer the Center of the Online Universe Source: comScore World Metrix, April 2011
11% Worldwide Growth Fueled by Country Growth Internet Users Age 15+ (MM) Annual Growth US: 0.8% Mexico: 22% China 18% Brazil 18% Russian Federation 14% Source: comScore World Metrix, July 2011
The Majority of Top Properties’ Audiences are Coming from Outside the US Total Worldwide Unique Visitors (MM) Non-US Audience US Audience 991 84% 893 82% 79% 698 676 75% 83% 381 269 67% 54% 237 228 73% 220 60% 65% 218 Source: comScore World Metrix, April 2011
UDM provides insight across device types (what are customers using) and content consumption (what are customers doing). Device coverage across WiFi and non-WiFi connections.
Mobile Web Usage On Track to Eclipse the Desktop Source: Morgan Stanley Research Number of Global Users (Millions)
Half of Pandora’s Total Audience Access from Mobile Only
Mobile Adds Incremental Reach for Key Publishers
Android share of non-fixed computer traffic now exceeds that of iPhone but iOS dominates when iPad and iPod included U.S. Non-Fixed Computer Traffic by Device Source: comScore Device Essentials, U.S. May 2011
Google’s Android Has Rapidly Grown its Smartphone Market Share and Has Taken the Lead in the Race with Apple and RIM Product: MobiLens Data: Three month average ending July 2011 Country: US, N= 31,100
Google’s Android Has Rapidly Grown its Smartphone Market Share and Has Taken the Lead in the Race with Apple and RIM Product: MobiLens Data: Three month average ending July 2011 Country: US, N= 31,100 Smartphone ownership increase year over year: 54% Android growth year over year: 278%
Wifi accounts for majority of non-fixed computer traffic Total U.S. Traffic from Non-Fixed Computers Source: comScore Device Essentials, U.S. May 2011
Mobile networks far more important to Android devices Share of Traffic by Device Source: comScore Device Essentials, U.S. May 2011 Smartphone = Mobile Tablet = Portable
72 Million People (31% of 234 Million U.S. Mobile Subscribers, up 15% vs. Previous Qtr) Now Use a Smartphone to Access a Wide Variety of Content When it Comes to Mobile Content Consumption, Retail Ranks as 3rd Fastest Growing Category
Smartphone usage and shopping Smartphone Usage For Shopping Q. For which of the following have you used your smartphone? Source: comScore Survey – April 2011 61% 50% “Smartphone shoppers” are defined as those who stated they have used their phones to research or purchase products online
Smartphone usage and shopping Smartphone Usage For Shopping Q. For which of the following have you used your smartphone? Source: comScore Survey – April 2011 52% 38% “Smartphone shoppers” are defined as those who stated they have used their phones to research or purchase products online
Smartphone usage and shopping Smartphone Usage For Shopping Q. For which of the following have you used your smartphone? Source: comScore Survey – April 2011 52% 52% 35% 38% “Smartphone shoppers” are defined as those who stated they have used their phones to research or purchase products online
Smartphone usage and shopping Smartphone Usage For Shopping 681 Barcode Apps for the iPhone! Q. For which of the following have you used your smartphone? Source: comScore Survey – April 2011 29% 20% “Smartphone shoppers” are defined as those who stated they have used their phones to research or purchase products online
Smartphone usage and shopping Smartphone Usage For Shopping Q. For which of the following have you used your smartphone? Source: comScore Survey – April 2011 48% 33% “Smartphone shoppers” are defined as those who stated they have used their phones to research or purchase products online
In the Consumer Electronics category, e-commerce is having a profound negative impact on bricks & mortar retailers. Tuesday, March 8, 2011 Forecast for Best Buy: Worst Is Yet to Come Some key observations:
E-commerce represents 25%+ of all sales of consumer electronics
Spending on the consumer electronics category at retail during the holiday season was down 5%* while online saw growth of 20%**.
Domestic same store sales of Best Buy declined by 5% and total sales declined by 3% in Q4 2010
Online sales of Best Buy increased by 13% in December
comScore data show Amazon consumer electronics sales up 37%
It is difficult to overstate the importance of social media Usage among US and overseas internet users is nearly ubiquitous Social media is transforming: Geopolitics: Tunisia, Egypt, Libya, etc US politics: 2008 election, and soon the 2012 election Retail: GroupOn visitation is up 250% versus last year Marketing: Facebook is the single largest server of display inventory on the web Consumer behavior: Social media accounts for 18% of all time spent online
Total Minutes on Social Media sites has increased 38% year over year Q: How many minutes do internet users spend on Social Media sites? comScore Media Metrix, June 2011 (Panel Only Data) A: 73 Billion
Social Media sites draw more visitors than retail, e-mail, and news sites Q: What percentage of internet users visit a Social Media site? A: 84.2% comScore Media Metrix, June 201 (Panel Only Data)
Just how important is social media? 381 minutes per user 704 pages per user 33 visits per user
Facebook can deliver massive audiences, but Tumblr, LinkedIn & Twitter are growing fastest
Google+ already at 25 million visitors worldwide
Brand pages on Google+ might become very important to retailers Zeny Huang, Emerging Media Strategist at JWT New York 4 Reasons Google+ Brand Pages will be Better than Facebook’s Better Search Opportunities More Customization Better Analytics Google Can Learn from Facebook "Google+ tries to take the best from Facebook and the best from Twitter and brings it together.” Shiv Singh Global Head of Digital, PepsiCo
Who visits Social Media sites? Pretty much everyone.
Between September 2010 and April 2011, the percentage of adults who have ‘liked’ a brand increased from 47% to 59% eMarketer Daily, June 16, 2011 Nearly 6 out of 10 Facebook users over age 18 liked a brand in April 2011.
Strategic challenges addressed by Social Essentials insights: Social Essentials Determine whether a brand is reaching it’s target consumer. Benchmarka brand’s presence on Facebook to their competitors. Compare the reach and frequencyof a brand’s Facebook presence to other media channels. Tailor marketing campaigns and partnerships to Facebookaudience’s interests and passions.
Measuring engagement on Facebook Segments can be applied to any comScore analysis
What we know to be true… Facebook Fans do not translate into regular visitors to Facebook Fan Pages. Marketers need to reach out to them with relevant content! *Source: Facebook ** Source: comScore
Brands should focus more on the news feed and less on the fan page Ratio of News Feed Exposures to Fan Page Views 42 to 1 45 to 1 156 to 1
Brands can relate social impressions to the rest of their campaign
Fans spend 1/3 of their time on social networking sites
Facebook is reaching a younger audience than the brand’s typical site visitors
Fans and Friends over index on visitation to the brand site when compared to the average Internet user Starbucks, Southwest, Bing: Lift in Website Visitation Among Fans & Friends vs. Average Internet User Source: comScore Social Essentials, U.S., May 2011 Why do friends of fans have a higher orientation toward the brand? Birds of a feather flock together Trusted persuasion Fans Friends
Across key data points, Bing Fans outperform the average Bing visitor
For Starbucks, Exposed Fans also tend to spend more than the average Internet user
Some advertisers heavily use social media to encourage brand interaction Heineken heavily used socially enabled ads in May to encourage users to interact with its brand through Facebook Kraft delivered the most socially enabled ads in May (about 166M impressions) * Ad Metrix (May 2011) US data
comScoreSocial Essentials Whitepaper Case study on Starbucks, Southwest Airlines and Bing Published in collaboration with Facebook Demonstrates how holistic understanding of social impact can change the way brands think about, leverage and build social audiences To download white paper please visit www.comscore.com/like
The need to verify and measure media plan delivery and effectiveness is more important than ever
Cookies are not people. They may have some data tied to them but they are by nature not overly accurate regarding a user’s demographics or profile.
Clicks are at best an incompleteand at worst a misleading metric
Clickers Represent a Small and Declining Segment of Internet Users
Clickers fell by half between 2007 and 2009
8% of all Internet users account for 85% of all clicks
Optimizing against clicks means ignoring 84 percent of Internet users
July 2007 March 2009 Source: comScore, Inc. custom analysis, Total US Online Population, persons, July 2007 and March 2009 data periods
The Meddlesome Click …. “A click means nothing. A click earns no revenue and creates no brand equity. Your online advertising has some goal – and it’s surely not to generate clicks. Regardless of whether they clicked an ad or not, the key is to determine how that ad unit influenced a consumer to think, feel, or do something they wouldn’t have done otherwise.” John Lowell SVP Director, Research & Analytics Starcom
But, Many Agency and Advertisers Still Preoccupied with the Click Source: Feb 2010 Collective Survey of 420 Agency and Advertiser Executives What Metrics Do You Use To Evaluate Ad Network Performance?
3MS Initiative issued the following recommendations Principle #1: Move to a “viewable impressions” standard. Principle #2: Online advertising must switch to currency-based on audience impressions, not gross ad impressions. Principle #3: Because all ad units are not created equal, the industry must create a better classification system. Principle #4: Determine interactivity metrics “that matter” for brand marketers, so that marketers can better evaluate digital’s contribution to brand building. Principle #5: Digital media measurement must become increasingly comparable and integrated with other media.
5 Key Challenges in Digital Ad Delivery Ads are delivered but not visible to user Ads appear next to objectionable content Fraud can occur in daisy chain of ad delivery Ads are delivered outside of intended targets Ads are delivered at sub-optimal frequency
Cookie Deletion: Rampant & Growing Site Cookies Ad Server Cookies One Key Result: Substantial Understatement of Individuals Reached at an Optimal Frequency Level…
Does This Look Familiar? > 50% of Campaign Audience Exposed 1X Only Around 15% of Audience Exposed at “Ideal” Frequency Levels
The Result of Proper Counting… < Half the number of uniques originally identified as “1x” Proper R/F counting illustrates a 2.5X increase in the number of individuals exposed at optimal frequency levels
Because of Multiple Users on a Computer, Cookies Can’t Always Accurately Identify who is Using a Computer at any Given Point in Time Over 64% of home users share a home computer with other users The average number of users per machine is 2.1 Percent of People
Cookie-based demo targeting limits a campaign’s ability to selectively reach a targeted audience Target for this health & well being product was females age 35-54 40% of exposed consumers outside of planned gender target 15-24 25-34 Only 43% of females exposed to the campaign met the targeted age group 35-44 45-54 Only 25% of all exposed consumers met planned targeting criteria
Potential Effect of Cookie Deletion on Traditional Brand Studies: Control Scores Inflated, Resulting Impact ( Δ) Deflated Purchase Intent Skewed Survey Ad No Ad Survey Although there was a 7 point lift in reality, a 2 point lift is conveyed
Stuffing Pages with Ads Lowers Effectiveness! It Creates Clutter and Many Ads May Not Even Been Seen by a User Portion Viewed by User Full Web Page View Ads Served 11 Total Ads Served- 9% Visible 1 Actually viewed the user 10 Not viewed by the user
According to the IAB, display ad revenues reached nearly $10 billion dollars in 2010. But… Up to 80% of all online ads are delivered through third parties, which means advertisers are often unaware of how, where and to whom the ads are actually being served.
Ads Do Sometimes Run in Inappropriate Content Do you know where your ad is displayed? Allgals.com Adultvideo.com Spankwire.com XXXMatch.com
The Market is Ready for a vGRP Gross GRP vGRP Can contain 20-60% waste: Ads which are not seen Ads viewed next to objectionable content Ads delivered outside the target Impressions which don’t drive brand impact A modern, validated metric:
All impressions have potential to create brand impact
US Web traffic growth has slowed, and international markets now make up the majority of web traffic. Proper local targeting is vital as major US websites can have as much as 75% foreign traffic.
Web Portability is increasing quickly and the devices we use (desktop vs tablet vssmartphone) directly affect how we interact with content.
Power is shifting to consumers in unprecedented ways. Instant product, pricing (and competitive!) information is now available at the point of sale. New enabling technologies and platforms are being developed and distributed faster than ever.
Social Media can be measured - as can the power of virality. Use this information to inform your social strategies and make sure that you are getting the credit you deserve.
There are better ways to measure digital media campaigns. Many of these tools are recent innovations (but are available!), and the move to a Validated GRP or vGRP is changing the currency of the web.
Just because this is a presentation on digital media and measurement… V1011