Stephane Viallet VP EMEA Emerging Markets Your Success. Our Cloud.
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contai...
Applications  Moving to the  Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server
Platforms  Moving to the  Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Platforms
The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic Yefim Natis, VP, Distinguished Analyst No Capital Expense Mod...
First Cloud Company to Exceed: FY2005 FY2006 FY2007 FY2008 FY2009 35 Quarterly Revenue ($M) Annual Revenue Revenue through...
Strong Growth in New Customers Fiscal Year 2009 2008 2007 2006 2005 2004 2003 2002 2001 Paying Customers 65,200+ 41,000 29...
The Global, Enterprise Standard for Cloud Computing ~3,200 Number of Subscribers ~3,000 ~3,500 ~4,000 ~2,900 ~4,000 ~21,00...
Rapid Subscriber Growth 1,500,000+  Subscribers Fiscal Year 127,000 227,000 393,000 1,100,000 900,000 646,000 76,000 53,00...
The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS
Recognition for Innovation in the Cloud SFA and Customer Service Leader Platform Visionary Platform Visionary April, 2009 ...
1/1/1 Model for Strategic Corporate Philanthropy 125,000+ hours  community service 5,200+  non-profit organizations $13 mi...
Unlimited Real-Time Customization Granular Security & Sharing  Programmable Cloud Logic Real-Time Workflow & Approvals Pro...
The World’s Most Complete Sales Application Accounts &  Contacts Integrated Content  Library Genius AppExchange Partners F...
Service Cloud Manager Email Social Join the Conversation Chat Customer Portal Ideas Call Center Search Partners
The Fast Way to Build in the Cloud Granular Security & Sharing Unlimited Real-Time Customization Programmable Cloud Logic ...
 
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Welcome To The Real Time Cloud - Key Note

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Stephan Viallet, VP Emerging Markets at Salesforce.com, gives the keynote speech at B&L and Salesforce.com "CRM Essential Event" at the David Intercontinental, Tel-Aviv.

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  • - Shift started with CRM applications ten years ago Now, many other applications are now in the cloud: HR, desktop & productivity, finance, supply chain, etc. You can run your business in the cloud
  • Shift has now moved to platforms Companies can now build applications in the cloud
  • - Never been a better time for Cloud Computing - Core tenets of cloud computing: multi-tenant, pay-as-you-go, elastic - Cloud computing offers the right answer for today’s economy: no capital expense, modest operating expense, scales with your business
  • Salesforce.com is leading the way to cloud computing Predictable, consistent revenue stream from our subscription model
  • - Strong, growing, community of customers
  • Some of the largest companies in the world have standardized on Salesforce At Dell: Salesforce is the enterprise standard for cloud applications and platform. They have a license for all of our apps At Japan Post: Japan’s largest financial institution has built custom apps on our platform for 65,000 subscribers At Citi: Citibank trusts its critical customer information to our Salesforce CRM apps with its 30,000 subscribers
  • - Salesforce serves small, medium, and large sized companies - Small companies benefit with access to enterprise apps and infrastructure that they might not be able to afford - Large companies benefit with the innovation, rapid scalability, and rapid deployment of people and apps in the cloud
  • Success of our customers and our products has driven numerous awards in the industry Gartner recently awarded us as a Leader for SFA and Customer Service & Support and a Visionary for our Platform in their Magic Quadrants The Wall Street Journal recently awarded us for our innovation in cloud computing with our apps and platform Numerous other CRM awards from the leading technology publications
  • Salesforce has also received recognition as being a leader for strategic corporate philanthropy Our 1/1/1 program means we donate 1% of equity, time, and product to philanthropic causes - [tell a personal story]
  • Our cloud apps include: - Sales Cloud: applications for your sales organization to manage all your sales and marketing activities, pipeline and forecasts - Service Cloud: applications for your customer service and support organization to manage post-sales service to your customers - Your Cloud: build and run your custom apps that are unique to your business
  • http://www.istockphoto.com/file_closeup/people/5915578-i-d-like-to-show-you-something.php?id=5915578 http://www.istockphoto.com/file_closeup/concepts-and-ideas/emotions/1521579-business-man-points-to-his-laptop.php?id=1521579 Make all this stuff fit inside the cloud grpahic Point here is that knowledge is at the heart of the service cloud
  • The service cloud is a new approach for modern customer service It connects traditional channels, like phone, email, and chat… With new channels that today’s customers use more and more: Web service, partners, web search, and social networks And it all runs on a single cloud computing platform that ties every thing together So now you can join every conversation that your customers are having
  • http://www.istockphoto.com/file_closeup/people/5915578-i-d-like-to-show-you-something.php?id=5915578 http://www.istockphoto.com/file_closeup/concepts-and-ideas/emotions/1521579-business-man-points-to-his-laptop.php?id=1521579 Make all this stuff fit inside the cloud grpahic Point here is that knowledge is at the heart of the service cloud
  • Transcript of "Welcome To The Real Time Cloud - Key Note"

    1. 1. Stephane Viallet VP EMEA Emerging Markets Your Success. Our Cloud.
    2. 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
    3. 3. Applications Moving to the Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server
    4. 4. Platforms Moving to the Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Platforms
    5. 5. The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic Yefim Natis, VP, Distinguished Analyst No Capital Expense Modest Operating Expense Scales With Your Business Great for times like these.
    6. 6. First Cloud Company to Exceed: FY2005 FY2006 FY2007 FY2008 FY2009 35 Quarterly Revenue ($M) Annual Revenue Revenue through fiscal quarter ended 1/31/09 $1.2 Billion + 35 41 46 55 64 72 83 91 105 118 130 144 162 177 192 217 248 263 276 290
    7. 7. Strong Growth in New Customers Fiscal Year 2009 2008 2007 2006 2005 2004 2003 2002 2001 Paying Customers 65,200+ 41,000 29,800 20,500 13,900
    8. 8. The Global, Enterprise Standard for Cloud Computing ~3,200 Number of Subscribers ~3,000 ~3,500 ~4,000 ~2,900 ~4,000 ~21,000 ~20,000 ~ 11,000 ~65,000 ~5,000 ~30,000 ~5,000 ~25,000 ~9,000 Enterprise Std Enterprise Std ~5,000
    9. 9. Rapid Subscriber Growth 1,500,000+ Subscribers Fiscal Year 127,000 227,000 393,000 1,100,000 900,000 646,000 76,000 53,000 30,000
    10. 10. The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS
    11. 11. Recognition for Innovation in the Cloud SFA and Customer Service Leader Platform Visionary Platform Visionary April, 2009 Forrester Groundswell Award Top 100 Innovative Companies PC Magazine Editor’s Choice: UE Technology of The Year Top 10 Entrepreneurs & Cool Company 2008 Best CRM & On-Demand Platform 2009 SFA & CSS Leader Market Leader Enterprise CRM Innovations Awards Computing Systems Winner 2008 Third Fastest Growing Hi-Tech Company 2009 2009 Top Knowledge Management Vendor 2009 Enterprise and SMB CRM Winner (ISM)
    12. 12. 1/1/1 Model for Strategic Corporate Philanthropy 125,000+ hours community service 5,200+ non-profit organizations $13 million+ grants 1 % Time Equity Product
    13. 13. Unlimited Real-Time Customization Granular Security & Sharing Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Websites Integrated Content Library Real-Time Analytics 750+ Integrated Applications The Real-Time Cloud Multi-Tenant Kernel Real-Time Query Optimizer Proven Reliability Real-Time Upgrades ISO 27001 Certified Security Proven, Real-Time Scalability 3 Global Data Centers & Disaster Recovery Proven Real-Time integration Real-Time Sandbox Environments Salesforce to Salesforce Real-Time Transparent System Status
    14. 14. The World’s Most Complete Sales Application Accounts & Contacts Integrated Content Library Genius AppExchange Partners Forecasting & Analytics Email & Productivity Real-Time Approvals & Workflow Leads & Opportunities
    15. 15. Service Cloud Manager Email Social Join the Conversation Chat Customer Portal Ideas Call Center Search Partners
    16. 16. The Fast Way to Build in the Cloud Granular Security & Sharing Unlimited Real-Time Customization Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Analytics AppExchange Integrated Content Library Real-Time Websites

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