Welcome To The Real Time Cloud - Key Note

Stephane Viallet VP EMEA Emerging Markets Your Success. Our Cloud.

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Applications Moving to the Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server

Platforms Moving to the Cloud 1960’s Mainframe 1980’s Client/server Today Cloud Computing Platforms

The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic Yefim Natis, VP, Distinguished Analyst No Capital Expense Modest Operating Expense Scales With Your Business Great for times like these.

First Cloud Company to Exceed: FY2005 FY2006 FY2007 FY2008 FY2009 35 Quarterly Revenue ($M) Annual Revenue Revenue through fiscal quarter ended 1/31/09 $1.2 Billion + 35 41 46 55 64 72 83 91 105 118 130 144 162 177 192 217 248 263 276 290

Strong Growth in New Customers Fiscal Year 2009 2008 2007 2006 2005 2004 2003 2002 2001 Paying Customers 65,200+ 41,000 29,800 20,500 13,900

The Global, Enterprise Standard for Cloud Computing ~3,200 Number of Subscribers ~3,000 ~3,500 ~4,000 ~2,900 ~4,000 ~21,000 ~20,000 ~ 11,000 ~65,000 ~5,000 ~30,000 ~5,000 ~25,000 ~9,000 Enterprise Std Enterprise Std ~5,000

Rapid Subscriber Growth 1,500,000+ Subscribers Fiscal Year 127,000 227,000 393,000 1,100,000 900,000 646,000 76,000 53,000 30,000

The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS

Recognition for Innovation in the Cloud SFA and Customer Service Leader Platform Visionary Platform Visionary April, 2009 Forrester Groundswell Award Top 100 Innovative Companies PC Magazine Editor’s Choice: UE Technology of The Year Top 10 Entrepreneurs & Cool Company 2008 Best CRM & On-Demand Platform 2009 SFA & CSS Leader Market Leader Enterprise CRM Innovations Awards Computing Systems Winner 2008 Third Fastest Growing Hi-Tech Company 2009 2009 Top Knowledge Management Vendor 2009 Enterprise and SMB CRM Winner (ISM)

1/1/1 Model for Strategic Corporate Philanthropy 125,000+ hours community service 5,200+ non-profit organizations $13 million+ grants 1 % Time Equity Product

Unlimited Real-Time Customization Granular Security & Sharing Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Websites Integrated Content Library Real-Time Analytics 750+ Integrated Applications The Real-Time Cloud Multi-Tenant Kernel Real-Time Query Optimizer Proven Reliability Real-Time Upgrades ISO 27001 Certified Security Proven, Real-Time Scalability 3 Global Data Centers & Disaster Recovery Proven Real-Time integration Real-Time Sandbox Environments Salesforce to Salesforce Real-Time Transparent System Status

The World’s Most Complete Sales Application Accounts & Contacts Integrated Content Library Genius AppExchange Partners Forecasting & Analytics Email & Productivity Real-Time Approvals & Workflow Leads & Opportunities

Service Cloud Manager Email Social Join the Conversation Chat Customer Portal Ideas Call Center Search Partners

The Fast Way to Build in the Cloud Granular Security & Sharing Unlimited Real-Time Customization Programmable Cloud Logic Real-Time Workflow & Approvals Programmable User Interface Real-Time Mobile Deployment Real-Time Analytics AppExchange Integrated Content Library Real-Time Websites

Welcome To The Real Time Cloud - Key Note

by BLmarketing on Nov 02, 2009

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