Recipe for Success

Ido Hacohen – VP of sales and Marketing Blat-Lapidot Recipe for Success

The Basic Elements of Success
Define the Business need
Executive Sponsorship
Execute – getting it done!
Train
Rollout
Drive adoption
Measure

Sponsorship
Executive sponsor from the business side!
Project Lead/Manager
Salesforce.com Admin/Guru
Get the users involved!!!

Execute
What are the stages?
Define – Success KPIs
Customize
Integrate
Develop
Add Force.com products

Train
Train the Trainer
Business users Training
Admin Training
Developer Training

Rollout
Announcements
Generate Excitement
The Big Day - Rollout Party

Drive Adoption
Position Salesforce.com as a Productivity Tool, Not a Chore
Conduct contests
On going trainings
Key Salesforce.com leaders
Internal Community
Keep the users informed – Newsletters, Webinars
Spread the Success

Measure Your Success
Reports & Dashboards
Measure ROI – Quantitative
Increase in Sales
Increase in customer satisfaction

Recipe for Success

by BLmarketing on Nov 02, 2009

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