International IT Deployment
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International IT Deployment

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Featured presentation by B. Lee Jones at the BIT Conference-UCLA Anderson School

Featured presentation by B. Lee Jones at the BIT Conference-UCLA Anderson School

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  • 1. Delivering IT Services to a Global Enterprise: Delivering IT Services to a Global Enterprise: The CIO’s Perspective The CIO’s Perspective B. Lee Jones, CIO B. Lee Jones, CIO Stratex Networks, Inc. Stratex Networks, Inc. BIT Conference on Globalization and Technology on July 22-23, 2005 1
  • 2. IT’s Potential Impact On Globalization • Information Technology (IT) services can enable a company to grow world-wide by: Enhancing corporate competitiveness Reducing administrative and coordination costs Improving business process efficiencies Making performance in local markets more effective BIT Conference on Globalization and Technology on July 22-23, 2005 2
  • 3. IT Structures and Approaches • Global - Independent operations Little interaction with headquarters IT staff on applications or hardware and software acquisitions • Multinational - Headquarters driven Implementation of worldwide applications to reduce development and operating costs • International - Intellectual synergy Subsidiaries control IT while headquarters ‘tries’ to guide the choices of the subsidiaries Reduces duplicate development efforts and encourages resource sharing • Transnational - Integrated global IT Headquarters specifies certain applications as common systems and allows limited customization Systems design requires input from around the world BIT Conference on Globalization and Technology on July 22-23, 2005 3
  • 4. Key Deployment Factors Locally driven development may lead to duplicate efforts or poorly conceived and designed systems Common systems take advantage of economies of scale but may be impossible to implement across countries with different laws and regulations In designing applications, real and perceived unique features are important in each venue BIT Conference on Globalization and Technology on July 22-23, 2005 4
  • 5. Principal Technical Challenges • Hardware and Systems Integration Developing global systems based on core systems raises questions about how new core systems will integrate with existing applications • Connectivity (or not!) Telecommunications is heart of international systems, linking systems and people in global firms into a single, integrated network Potential solutions including putting together leased private network, building one’s own network, or creating global intranets over Internet, all very expensive options • Software Developing new core systems poses unique challenges for software, involves problems of human interface design and system functionality Many firms increasingly turn to supply chain management and enterprise systems to standardize business processes globally BIT Conference on Globalization and Technology on July 22-23, 2005 5
  • 6. Principal Business Challenges • Particularism Making judgments and taking action based on narrow or personal features, rejects the concept of shared global culture • Transborder data flow The movement of information across international boundaries in any form • National laws and traditions Create disparate accounting practices in various countries, impacting how profits and losses are analyzed • Additional factors Cultural differences about technology, different languages, and currency fluctuations International compliance requirements BIT Conference on Globalization and Technology on July 22-23, 2005 6
  • 7. Facing the Regulation Dilemma Facing the Regulation Dilemma • Government regulations can impede the development of global information systems A requirement to purchase specific equipment in the foreign country that may not be compatible with the equipment in other places the global firm operates A requirement to do certain kinds of processing in the host country before data can be sent electronically to another country Restrictions on the use of satellites and special requirements for building private networks Limited access to flat-rate leased lines or a requirement that all transmission be made on variable cost lines Restrictions on Internet access and efforts to censor Web sites BIT Conference on Globalization and Technology on July 22-23, 2005 7
  • 8. Political and Technology Issues • Politically imposed constraints Hardware purchases and imports Data processing Data communications Transborder data flows (TDF) • Operational data • Personal data • Electronic funds transfer • Technical and scientific data • Technological problems Unreliable power Slow telecommunications Software copyrights and black-market products • Lack of support from subsidiary managers View corporate HQ (and IT) as an ‘outsider’ Drag their heels to improve local profitability 4-8 BIT Conference on Globalization and Technology on July 22-23, 2005 8
  • 9. The Top Ten List – Managing Global IT 1. Build a flexible, ‘vanilla’ infrastructure 2. Agree on common user requirements 3. Introduce changes in business processes 4. Concentrate on inter-organizational linkages 5. Establish global systems development skills 6. Leverage liberalized telecommunications 7. Develop and maintain uniform data 8. Develop and enforce guidelines for shared versus local systems 9. Coordinate applications development and software releases 10. Cultivate local users to support global systems BIT Conference on Globalization and Technology on July 22-23, 2005 9
  • 10. But in the end… • Challenges in an international environment include, but are not …there is limited to language, cultural and No Silver time differences, non-uniform Bullet…. data, government regulations and standards, and availability and quality of telecommunications • Implementing international applications of technology can be very difficult, even impossible BIT Conference on Globalization and Technology on July 22-23, 2005 10
  • 11. Any questions?… BIT Conference on Globalization and Technology on July 22-23, 2005 11