How to manage staff performance

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How to manage staff performance

  1. 1. How to manage staff performance Jane Michel and Becky Boston
  2. 2. Walking the tight rope <ul><li>Speed </li></ul><ul><li>Preparation </li></ul><ul><li>Focus </li></ul><ul><li>Balance </li></ul><ul><li>Awareness </li></ul><ul><li>Safety </li></ul>
  3. 3. Speed <ul><ul><li>Consistent behaviour </li></ul></ul><ul><ul><li>Available solutions </li></ul></ul><ul><ul><li>Expectations clear/defined </li></ul></ul><ul><ul><li>Extent of poor performance </li></ul></ul><ul><ul><li>Changing circumstances </li></ul></ul><ul><ul><li>Consequences of inaction </li></ul></ul><ul><ul><li>Evidence available </li></ul></ul>
  4. 4. Preparation <ul><li>Investigate and gather evidence </li></ul><ul><li>Focus on specific behaviour </li></ul><ul><li>Process; be aware of disciplinary procedures. </li></ul><ul><li>Focus on one or two areas of change </li></ul><ul><li>Practise if necessary </li></ul>
  5. 5. Focus <ul><li>On specific behaviour </li></ul><ul><li>Don’t get distracted </li></ul><ul><li>Process </li></ul><ul><li>What is the gap? </li></ul>
  6. 6. Balance <ul><li>Regular feedback </li></ul><ul><li>Positive v negatives </li></ul><ul><li>Do not punish </li></ul><ul><li>Do not assume </li></ul><ul><li>Relate adult to adult </li></ul><ul><li>Question </li></ul><ul><li>Listen </li></ul>
  7. 7. Awareness <ul><li>Legislation </li></ul><ul><li>Common sense </li></ul><ul><li>Mediation </li></ul><ul><li>Unlimited liability </li></ul><ul><li>“without prejudice” </li></ul>
  8. 8. Safety <ul><li>Check understanding </li></ul><ul><li>Clear process </li></ul><ul><li>Accurate note taking </li></ul><ul><li>Companion </li></ul><ul><li>Appeal procedure </li></ul>
  9. 9. Questions Ready?

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