1557086Contract and Project ManagementDavid Sowden, The University of Hull
1557086Contract and Project ManagementQuality in a project environmentDavid Sowden, The University of Hull
Overview• Quality in a project environment  – Purpose  – What is Quality?  – Quality Management  – The quality path  – Mak...
Purpose• Meet business expectations• Enable the desired benefits to be achieved                          4
What is Quality?• Quality defined in ISO 8402 as:    ‘Totality of characteristics of an entity which bear on its    abilit...
Quality Management• Quality management is defined as the coordinated  activities to direct and control an organisation wit...
Quality planningTo control anything, including quality, there must be a plan.– define the product(s) required for the proj...
The Quality audit trail                     from customer         project response                   Customer’s quality   ...
Quality ControlFocuses on the operational techniques and activities used bythose involved in the project      • Fulfil the...
EXAMPLEQuality expectationsThe quality expectation for a water pump in a remote village isthat it is robust enough to ‘las...
EXAMPLEAcceptance criteriaIf a customer’ quality expectation for a water pump is that it‘lasts a lifetime’, the acceptance...
Acceptance criteriaA prioritisation technique - The MoSCoW Method  M       Must have requirement  S       Should have if a...
Project Product DescriptionThe Project Product(s) Description(s) includes:      • The overall purpose of the product(s)   ...
The relationship between Project Assurance and QA            Project Assurance                  Quality AssuranceWhat they...
TASKReview your Quality plans
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57086 15 quality

  1. 1. 1557086Contract and Project ManagementDavid Sowden, The University of Hull
  2. 2. 1557086Contract and Project ManagementQuality in a project environmentDavid Sowden, The University of Hull
  3. 3. Overview• Quality in a project environment – Purpose – What is Quality? – Quality Management – The quality path – Making project quality work 3
  4. 4. Purpose• Meet business expectations• Enable the desired benefits to be achieved 4
  5. 5. What is Quality?• Quality defined in ISO 8402 as: ‘Totality of characteristics of an entity which bear on its ability to satisfy stated and implied needs.’ (also see ISO 9000 )• Alternative definition: ‘fit for purpose’• Project approach: • Quality System: form both customer /supplier • Quality Assurance: setting up of project quality system • Quality Planning: part of project planning process • Quality Control: product QA 5
  6. 6. Quality Management• Quality management is defined as the coordinated activities to direct and control an organisation with regard to quality.• A quality management system is the complete set of quality standards, procedures and responsibilities for a site or organisation. These include: – Quality planning – Quality control (QC) – Quality assurance (QA) 6
  7. 7. Quality planningTo control anything, including quality, there must be a plan.– define the product(s) required for the project • quality criteria for each product(s) • quality methods used • quality control • product(s) acceptance • responsibilities. 7
  8. 8. The Quality audit trail from customer project response Customer’s quality expectations Acceptance criteriaQuality planning Project Product Quality Management Description Strategy Quality components Quality criteria and Product Description tolerances Quality Methods Quality responsibilities Quality Register PRODUCT control Quality Quality and approval records Acceptance records
  9. 9. Quality ControlFocuses on the operational techniques and activities used bythose involved in the project • Fulfil the requirements for quality (for example, by quality inspections or testing) • Identify ways of eliminating causes of unsatisfactory performance. 9
  10. 10. EXAMPLEQuality expectationsThe quality expectation for a water pump in a remote village isthat it is robust enough to ‘last a lifetime’, whereas because theoil pump in a racing car needs to be light as possible, it may onlyneed to last the duration of one race. © Tony Matthews 10
  11. 11. EXAMPLEAcceptance criteriaIf a customer’ quality expectation for a water pump is that it‘lasts a lifetime’, the acceptance criteria should focus on thosemeasures that provide sufficient indication or confidence thatthe pump is capable of lasting a lifetime (defined as a number of years) This may include complying with certain engineering standards relating to product durability. 11
  12. 12. Acceptance criteriaA prioritisation technique - The MoSCoW Method M Must have requirement S Should have if at all possible C Could have but not critical W Would be good to have... (Won’t have the time to do it now, but maybe later) 12
  13. 13. Project Product DescriptionThe Project Product(s) Description(s) includes: • The overall purpose of the product(s) • its composition • The customer’s quality expectations • Acceptance criteria, methods and responsibilities • Project level quality tolerances. 13
  14. 14. The relationship between Project Assurance and QA Project Assurance Quality AssuranceWhat they Provide assurance to the Provide assurance to the widerdo project’s stakeholders that the corporate or programme project is being conducted organisation that the project is appropriately and properly. being conducted appropriately and properly and complies to relevant standards and policies.How they Must be independent of the Performed by personnel who arediffer Project Manager, support and independent of the project. project teams. Responsibility of the Project Responsibility of the corporate or Board, therefore undertaken programme management from within the project. organisation, therefore external to the project.How they Quality assurance as a corporate Quality assurance would look forrelate or programme management (or require) effective Project function could be used by the Assurance as one of the indicators Project Board as part of its that the project is being conducted Project Assurance regime. properly.
  15. 15. TASKReview your Quality plans

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