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Skills portfolio 2012 13 Skills portfolio 2012 13 Document Transcript

  • 1 “Experts in Training Nationwide” Business Apprenticeships Adult Training Solutions SECTORS: Manufacturing Lean Business Admin & CustomerSkills Service Sales / Telesales Management ICTPortfolio Health & Social Care Retail Logistics & Supply Chain2012-13 Hospitality & Catering Vehicle Fitting Cleaning & Environmental Services Leisure Supporting Teaching & Learning in Schools www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 2Notes:.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 3About Us:We are a national provider of results focused training, competitively delivered nationally acrossmost industry sectors. The business works with companies of all sizes ranging from largemultinationals to small local businesses, delivering Apprenticeships (fully funded in manycases), NVQs and commercial training. Whether you are looking for a 1 day bespokeworkshop or want to recruit and train staff as an Apprentice, Business Impact expert trainersand support staff can help you with every aspect of this process.Business Impact prides itself on its delivery of service, experience and flexibility in the trainingand development marketWe offer a complete one stop solution for the identification, training and development of peoplewithin your business. Business Impact works across all levels within an organisation fromapprentices to senior management/leadership.Business Impact provides a team of highly experienced personnel within the training anddevelopment environment, with the added value of offering a commercial perspective on howto best support your business.The range of services available from apprenticeship recruitment, skills academy developmentand long term training and development partner, ensures that we can offer a full nationalservice on any level to support organisations in most sectors.We will consult and work with you to help you to introduce improvements where needed. Wecan focus on increased profitability, productivity improvement, lean operations, and introduceand help you maintain an improvement culture, all as part of your long term continuousbusiness improvement programme. Why choose us as your training partner? • Business Impact is a national training provider and one of the largest deliverers of accredited programmes • Business Impact has its own direct funding contract • “One Stop Shop” for all your training needs • Long term specialism in Business Improvement Techniques – continuous improvement / Lean has been embedded into the majority of our programmes • Free Apprenticeship Recruitment ServiceCall us today on 0800 977 8566 to discuss how we can help you to improve your business! Business Impact – Experts in Training Nationwide Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 4Welcome:Education has the power to change lives. All it needs is the opportunity. That’s why atBIUK we are dedicated to providing you with a quality driven service whether youdecide you want a 1 Day Workshop or an 18 month Apprenticeship programme foryour employees.My staff and I have been delivering training for over 20 years and we want you toknow we are passionate about the way we deliver our service.Every effort is made to ensure that your employees’ learning journey is informative,challenging and enjoyable. They will be fully supported by a Training / ApprenticeshipOfficer who will be there to guide them every step of the way.I want them to feel welcome and to know that if there is any aspect of our service thatdoesn’t meet your / their expectations that you can contact me personally ifnecessary.Learning brings rewards not just in obtaining a qualification, but getting recognisedthat you are willing to learn and become a valuable asset to your employer.My message remains simple. Life is a journey and with BIUK we want you to knowthat we will give you and your employees every support in this part of the journey.May I take this opportunity to thank you for taking the time to explore the programmeswe deliver here at BIUK and I look forward to hopefully welcoming your staff ontosome of our programmes in the future.Martin WrayManaging Director www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 5Contents: • About Us – Page 3 • Welcome Letter – Page 4 • Apprenticeship Information – Page 7-9 • Engineering & Manufacturing Technology – Page 10 • Lean Academy Workshops – Page 14 • Business Administration & Customer Service – Page 24 • Sales / Telesales & Marketing – Page 28 • Management – Page 31 • Information Communication Technology – Page 35 • Health & Social Care – Page 36 • Retail – Page 38 • Logistics & Supply Chain – Page 40 • Hospitality & Catering – Page 45 • Vehicle Fitting – Page 47 • Cleaning & Environmental Services – Page 50 • Leisure – Page 52 • Supporting Teaching & Learning in Schools – Page 55 • Other Programmes We Deliver – Page 57 • Case Studies, Testimonials & Success Stories – Page 59Ask us about our FREE Apprenticeship Recruitment Service! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 6Our Client’s: www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 7How we typically deliver the Intermediate Apprenticeship Framework: Induction & Initial Diagnostic ERR (Employer Rights & Responsibilities) completion and commencement of Functional Skills and Personal Learning & Thinking Skills (PLTS) Complete Functional Skills Learning & Resources Introduce BTEC learning materials and assessment of Diploma / Certificate Introduce Diploma / Certificate Complete Functional Skills online / paper based assessment Complete Certificate / Diploma Complete Apprenticeship programme Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 8 What are Personal Learning & Thinking Skills (PLTS)?Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,Creative Thinkers, Reflective Learners, Team Workers, Self Managers and EffectiveParticipators. The framework captures the essential skills of: managing self, managingrelationships with others; and managing own learning, performance and work. These skillswill be especially beneficial to young people to enter the workplace and their adult life asconfident capable individuals. How are the Apprenticeships Delivered / Assessed?Assessment is conducted by a qualified Assessor with a wealth of experience andoccupational competence in the area of learning. There are many ways a learner’s individualcompetence can be assessed including: • Observation • Product Evidence (naturallyoccurring in the workplace) • Questioning • Guided Discussion All assessments take placeon the job and the learners will require an agreed amount of hours both on & off the job tosuccessfully complete all elements of the framework. What funding is available?• Full funding is available for all 16 – 18 year olds• Co-funding is available for 19+ with an employer contribution (guaranteed until July 2013) What are Functional Skills?They are transferrable skills in Maths, English & ICT which are valued by employers andwhich give individuals the necessary skills required in the workplace. They provide a basefrom which an individual can develop other employability skills. Functional Skills are toolsthat enable people to:• Apply their knowledge and understanding in everyday life• Engage competently and confidently with others• Solve problems in both familiar and unfamiliar situations What is the Knowledge Based Certificate?This provides individuals with the underpinning knowledge required to carry out their roleeffectively. It contains information on:• Understanding your business environment• Working in a business environment knowledge is confirmed through completion of an on-line assessment. What are Employment Rights & Responsibilities?This workbook provides individuals with information about their organisation such as:• Contracts of employment• Policies & Procedures• Equality & Diversity• Data Protection• General Sources of Information & Advice www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 9 What do some of our Apprentices and Employers say about us?“I chose the Customer Service Apprenticeship because it is a realistic industry that hasplenty of job opportunities and I like being in a busy environment. It is a good way of earningmoney while getting a qualification.” Customer Service Apprentice“I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills anddevelop into a valuable team member” Warehousing & Storage Apprentice“This apprenticeship was the first one I was offered, it was the first one I interviewed for andthe one I accepted. It seemed like a nice environment; they offered more qualifications thanothers; and they understood what I was wanting to work towards. Luckily for me, they offeredto help as best they could. So far I would say I have really enjoyed working for the companyand I have learnt a lot, as well as realising that I made the right choice to go down theapprenticeship route.” Business & Administration Apprentice“Apprenticeships are an excellent opportunity to recruit personnel who will grow and developwith the business. They provide sustainable performance and can help you gain competitiveadvantage in the workplace.” Warehouse Manager“Not only have the candidates involved found the training interesting and informative, all ofthem have had a great deal of fun whilst learning which is praise to BIUK’s methods. I havefound BIUK to be a professional and innovative company who have helped and supportedus with the continuous development of our team.” HR Manager“Taking on our first Apprentice has been both challenging and enjoyable. Planning out thetraining for each task has to be carefully thought through in order that the Apprentice bothunderstands and enjoys the task. Working with her has proved to be an enjoyableexperience. She is a bright girl who is quick to learn and willing to help her team colleagues.Always eager to learn the next step; she has also joined a working group and is finding itvery interesting.” Client Services Manager Ask us about our FREE Apprenticeship Recruitment Service! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 10 Engineering & Manufacturing Technology**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 11Intermediate Apprenticeship in Food and DrinkPathway 5 – Food Manufacturing Excellence*This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in FoodManufacturing Excellence. Framework:This Apprenticeship is designed for people working within the • Level 2 Certificate infood manufacturing sector and is suitable for those working as: Proficiency in Food Manufacturing ExcellenceFood Manufacturing Operative,Productivity Technician, Additional MandatoryTeam Supervisor or Framework Requirements:Development Assistant • Functional Skills in Maths &Listed below are some of the areas within Food Manufacturing Englishcovered within this framework: • PLTS• Working effectively with others in food operation• Maintain product quality in food operations • Employment Rights &• Maintain workplace food safety standards in operations Responsibilities• Maintain workplace health and safety in food operations• Contribute to the development of standard operatingprocedures (SOP’s) in food operations• Compliance for achieving excellence in food operationsAdvanced Apprenticeship in Food and DrinkPathway 4 – Food Manufacturing Excellence*This is a 21 month programme and all elements must becompleted in order to achieve an Apprenticeship in Food Framework:Manufacturing Excellence. • Level 3 Certificate inThis Apprenticeship is designed for people working within the Proficiency in Foodfood manufacturing sector and is suitable for those working as: Manufacturing ExcellenceManager, Additional MandatorySupervisor or Framework Requirements:Team LeaderListed below are some of the areas within Food Manufacturing • Functional Skills in Maths & Englishcovered within this framework: • PLTS• Developing working relationships• Planning, allocating and monitoring work • Employment Rights &• Contributing to continuous improvement of food safety Responsibilitiesoperations• Providing leadership and direction for own area ofresponsibility• Contributing to the development of an achieving excellenceculture in food operations• Planning organisational change for achieving excellence infood operations• Contributing to the development of an achieving excellencestrategy in food operations Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 12Intermediate Apprenticeship in Improving Operational PerformancePathway 3 – Business Improvement Techniques (B-IT) Framework:This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Improving • Level 2 NVQ Diploma inOperational Performance (BIT). Business Improvement TechniquesThe Apprenticeship is designed for people who are working ina manufacturing environment and this can apply to a variety of • Edexcel BTEC Level 2disciplines. Certificate in Lean Organisation ManagementIt includes: Techniques• Health, safety and security in the workplace Additional Mandatory• 5S & workplace organisation Framework Requirements:• Visual management & team working• Kaizen • Functional Skills in Maths,• Problem solving & English• Data collection & analysis• 3 improvement projects • PLTS • Employment Rights & ResponsibilitiesIntermediate Apprenticeship in Improving Operational PerformancePathway 2 – Performing Manufacturing Operations (PMO)This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in ImprovingOperational Performance. Framework:The Apprenticeship is designed for people who are working in • Level 2 NVQ Diploma ina manufacturing environment and this can apply to a variety of Performing Manufacturingdisciplines, including: OperationsManufacturing Process Operators, • EAL Level 2 Award inMaintenance Operators, Industrial EnvironmentProduction Inspectors and AwarenessAssembly Operators Additional MandatoryListed below are some of the areas that could be covered as Framework Requirements:part of this framework: • Functional Skills in Maths &• Health, safety & security in the workplace English• Transferring materials• Preparing for manufacturing operations • PLTS• Complying with statutory regulations and organisationalsafety requirements • Employment Rights &• Analysing the results of inspection and confirming quality of Responsibilitiesproduction www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 13Level 2 NVQ in Business Improvement Techniques (B-IT)Programme:B-IT explores the concept of continuous improvement anddemonstrates how eliminating waste, reducing variation and Benefits:preventing defects can dramatically improve businessperformance. From the Japanese 5S method to the Kaizen • Proven productivityapproach, the programme covers the most up to date improvement modelmanagement thinking. Delivered at your workplace, theprogramme sees your employees implementing improvement • Phased and structuredprojects on your shop floor. approachUnits: • Accredited against a national standardUnits typically include; complying with statutory regulations & • Deliver improved workforceorganisational safety requirements, contributing to effective capabilityteam working, applying workplace organisation techniques,applying continuous improvement (Kaizen) techniques, • Increases a “can do” andcreating visual management systems and applying problem “know how”solving techniques. • Sustainable throughTarget: championsAnyone involved in production / operations on the shop floor • Quantified monetary savings (ROI) are created as part of the BIT programmeLevel 3 NVQ in Business Improvement Techniques (B-IT) and agreed in advanceFollowing on from Level 2, this Business ImprovementTechniques qualification at Level 3 is designed for employeesthat have an important role to play within the business. Thequalification enables those individuals to develop the skills theyneed to be able to act as continuous improvement facilitators / Benefits:lean champions within the organisation and lead improvementprojects. • Reduce costs, variation and wasteProgramme: • Improve businessThe training is followed by three facilitated improvement projects performancewhere the learner utilises the tools and techniques they havelearned. • Maximise profits and revenueUnits: • Helps reduce workplaceThe qualification includes training in the following areas; Leading accidentsEffective Teams, Applying Problem Solving Techniques andCreating & Maintaining Standard Operating Procedures plus an • Achieve results with minimal disruption toadditional unit from; Flow Process Analysis, SMED (a waste operationsreduction tool to assist rapid changeover) and TPM (TotalProductive Maintenance) • Improved staff moraleTarget: • Nationally recognised QualificationManagers, Team Leaders, Supervisors, Lean Champions,Change Agents Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 14Level 2 NVQ Diploma in Performing ManufacturingOperationsProgramme: Benefits:This NVQ at Level 2 covers a range of manufacturingprocesses which are common to a variety of industries and • Improved businesssectors. It is suitable for operators engaged in a wide range of performance to assist inproduction / operational processes. Confirmation of winning contractscompetence is assessed via a series of on the jobobservations each with a review and is carried out during • Maximise profits andnormal working hours. revenuesUnits: • Helps reduce workplace accidentsThe qualification includes training which could be in thefollowing areas; workplace organisation, the identification and • Improves employee moraleelimination of waste, operational effectiveness, team work & and motivationcommunication and improvement & productivity. Or can be • Highlights the skill of theagreed by the company to meet internal requirements. workforce to existing and potential customersTarget:Any staff on the shop floor involved in production & operations • Buy into the best methods of working from employees and maybe a starting point for a learning journeyLevel 2 NVQ Diploma in Business ImprovementTechniques (B-IT) – Lean OfficeWhile many organisations have successfully applied theprinciples of Lean Manufacturing to the factory floor, often Benefits:companies overlook the benefits that streamliningadministrative functions can deliver to the bottom line and to • Drive waste out of currentcustomer service. processesProgramme: • Improve business proceduresThe qualification is designed to assist organisations inimproving their business activities by applying the tools & • Reduce customertechniques of continuous improvement. Business Impact have complaintsadapted the BIT qualification and adjusted the focus to reflectthe office and administrative support functions. The • Reduce mistakes andprogramme is designed to ensure that all activities add value paperworkand are sustainable impacting on Quality, Cost and Deliveryperformance that; eliminates the risk of a poor service • Improve customer servicesreaching the customer, reduces operational costs andimproves profitability & competitiveness. • Improve order accuracy & processingUnits: • Improve response timeThe qualification includes training in the following areas;workplace organisation, the identification and elimination of • Improved staff morale,waste, operational effectiveness, team work & communication attitude and performanceand improvement & productivity. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 15 Lean Academy WorkshopsAsk about our other 1 Day and Bespoke Workshops! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 16Lean Academy WorkshopsAt Business Impact our objectives are very simple – we workwith our clients to help them: Some of the available Workshops:• improve production• reduce waste • Introduction to Lean• introduce efficiencies • 5S & Workplace Organisationwith the ultimate aim of increasing profit – a positive BusinessImpact! • Kaizen & Continuous ImprovementOur experienced Lean Academy practitioners will lead youevery step of the way on your Lean journey. • Standard Operating ProceduresFirstly an in depth diagnostic of your business and itsprocesses will highlight where changes and improvements • Problem Solvingcan be made. • Team WorkingThen, in partnership, we will decide what training is right foryour workforce based on your business needs. • Total Productive / Preventative MaintenanceBut that’s not where our input ends. We support you on yourLean journey and provide refresher training and updates • Flow Processwhenever required. • Value Stream MappingOur expertise and experience mean we always have the rightcourse or workshop for you and each delivery is specific to • Six Sigma Yellow Beltyour requirements meaning real and lasting results areachieved. • SMED (Single Minute Exchange of Die)We are ready to help you improve! A Business Impact Lean • 8D (Eight Disciplines ProblemAcademy practitioner will work with you to identify areas for Solving)improvement within your organisation to ensure that youreceive the best possible benefits from the workshop. • FMEA (Failure Mode Effects Analysis)If you can’t see a programme you are interested in please ask • OEE (Overall Equipmenta member of our expert Lean sales team as we deliver Effectiveness)bespoke training packages to meet your own individualcompany requirements. • SPC (Statistical Process Control)Contact one of our Lean experts now to discuss how we mayassist you further by ringing: 0800 9778566 or email workshops@businessimpactuk.com www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 17Introduction to Lean – 1 Day ProgrammeCourse Outline:This one-day session is designed to provide an understanding ofthe principles of Lean Manufacturing and how these principles Key Outcomes:can be applied within the workplace. The session introduces thefundamental concepts and philosophy of lean methodology and Upon successful completionallows participants to apply these in a simple “production line” of this module the learner will be able to:practical activity. • Describe the principles ofTheory covered includes: Lean Manufacturing and the benefits of applying lean• Lean Manufacturing – objectives, benefits, elements concepts across a business• Batch Manufacturing versus Lean• “Value-Add” and “Non Value-Add” • Explain the importance of• The Toyota Productions System and Lean standardisation and Standard• The Eight Wastes (Muda) Operating Procedures• Visual Management• Standard Operations • List the stages in the• Line Balancing and Pull Systems application of a 5S• Kaizen and the PDCA Cycle programme• The Lean Organisation and Flexibility • Define the terms value-addWho is it for? and non value-add in a Lean Manufacturing environmentThis course is primarily for Management Teams responsible forimplementing Lean.5S & Workplace Organisation5S is a basic, fundamental, systematic approach for productivity,quality and safety improvement in all types of business. Benefits:The 5S’s are: • Tangible improvementsSort: the first step in making things clean and organised within your workplaceSet: in order – organise, identify and arrange everything in a • Improved employee skillwork area levelsShine: regular cleaning and maintenance • Increased product and process qualityStandardise: make it easy to maintain • Immediate resultsSustain: maintaining what has been accomplished • Improved Health & SafetyWho is it for? • Decreased down time• Management involved in leading 5S implementation• Employees involved in everyday operations that could apply5S Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 18Kaizen & Continuous ImprovementKaizen is a system of continuous improvement in quality,technology, processes, productivity, company culture, safety andleadership. Benefits:The word Kaizen means “continuous improvement.” It comes • Reduced wastefrom the Japanese words “Kai” which means “change” or “tocorrect” and “Zen” which means “good.” • Improved staff skill levelsKaizen is a system that involves every employee – including • Potential Cost savingssenior management. Everyone is encouraged to come up withsmall improvement suggestions on a regular basis. This is not a • Immediate resultsonce a month or once a year activity, it is continuous. • Helps create a culture ofTheory covered includes: continuous improvement• Kaizen definition and teamwork• The PDCA (Plan, Do, Check, Act) Cycle• Check sheets and Pareto analysis• The Seven Wastes• Identifying waste in a process• Reducing waste in a processWho is it for?• Management involved in leading Kaizen implementation• Employees involved in everyday operations that could applyKaizenStandard Operating ProceduresA standard operating procedure is a company-wide formalisedstructure to handle specific operational activities. They are an Benefits:essential supporting element in the creation of good planning andcontrol within a company. • All members of your workforce will be trained toThey standardise the approach of individuals to specific work in the same wayprocedures, improving the quality and speed of decision makingin key areas. • Standardisation across the business and sharing of bestAlso they provide a valuable structure for inter-company practicediscussion and development; with a key role in creating aknowledge management base within the organisation, particularly • You will be able to manageimportant in cost cutting, competitive analysis and exit planning. the workforce more effectively with greater controlWho is it for? • Audit documentation –This workshop is for Supervisors, Team Leaders or Management training, risk & best practiceinterested in writing their own standard operating procedures. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 19Six Sigma Yellow BeltThere are a number of Levels of Six Sigma training that can beattained by those who need it. Yellow Belt requires that peopleare aware of the concepts of Six Sigma and the Lean principles Benefits:when they are working on a Lean Project. It will give them theskills required to show that they are committed to making the • Be aware of the principles,most of any projects. Yellow Belt is an introduction to Six Sigma benefits and terminology ofand the DMAIC (Define, Measure, Analyse, Improve, Control) Six Sigmacycle, statistics and tools; it will provide you with an underpinningknowledge of Six Sigma and a basis for progression to “Green • Be aware of the five mainBelt” level. steps in a Six Sigma projectWho is it for? • Know the meaning and importance of variation andThis workshop is for any office or shop floor personnel and also process controlcan be developed for management who want to gain more of anunderstanding / awareness of Six Sigma.Workshop consists of:• Brainstorming techniques, cause & effect, root cause analysis• FMEA, 5S basics & process mapping basics• Understanding the importance of data and graphing methods• Gauge Repeatability / Reproductability activityProblem SolvingProblem solving is a key skill and it’s one that can make a hugedifference to your team. At work, problems are usually at thecentre of what happens every day. You are either solving a Benefits:problem, supporting those who are solving problems, ordiscovering new problems to solve. • Structured approach to problem solvingThere are four basic steps to solving a problem: • Selection of appropriateA. Defining the problem problem solving methods for specific problemsB. Generating alternatives • A team based problemC. Evaluating and selecting alternatives solving approachD. Implementing solutionsWho is it for?This workshop is suitable for Managers leading problem solvingactivities and operators applying problems solving techniques. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 20Team WorkWho is it for?This workshop is suitable for existing work teams seeking tooptimise performance and Managers leading their teams and / or Benefits:operators applying team working techniques. • Common approach toWorkshop consists of: working as a TeamUnlike most other Team Working programmes this workshop is • Recognising the strengthsmade up of theory and practical activities. Participants will learn of individual team membersnot only the theory but how to apply Team Working techniques.The workshop includes: • Practise TEAM – Together Everyone Achieves More• Background / history of Team Working• Elements of Team Working• Practical Application of Team Working• Sustaining Team WorkingTeam Working is defined as a work practice based on the use ofteams, or groups of people, who have shared objectives at workand who co-operate to achieve those objectives in a way thatallows each individual to make a distinctive contribution.Total Productive / Preventative MaintenanceTPM is a maintenance programme which involves a definedconcept for maintaining plant equipment. The goal of TPM is to Benefits:markedly increase production while at the same time increasingemployee morale and job satisfaction. • Focus on equipment & people improvements as anWho is it for? element in the Continuous Improvement journeyEmployees within Manufacturing Operations – Managers, TeamLeaders, Engineers, Technicians & Operating Staff as they all • Enable equipment tohave an important role to play in ensuring equipment is perform better & people tomaintained to reduce unplanned downtime and defects. develop as individuals and within a teamWorkshop consists of: • Recognise the value add of• Presentation & discussion of the theory behind TPM maintenance within a TPM approach• Understanding hidden losses & the 7 Steps to AutonomousMaintenance• Calculation of Overall Equipment Effectiveness (OEE)• Developing a TPM “One Point Lesson” relevant to yourmanufacturing equipment www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 21Flow ProcessBusiness processes contain high value adding activity, low valueadding activity and waste. Benefits:The act of mapping a process out in a flow chart format helps toclarify the understanding of a process and helps you think about • Break down complexwhere the process can be improved. processes into simple visual formatWho is it for? • Increased staffThis workshop is for cross functional teams that work on shared understanding of businessbusiness processes or Managers looking for top down process processesimprovement. • Reduce waste throughWorkshop consists of: streamlined and simplified processes• Creating a flow process chart • Provides a simple method• Identification of value added / non value added activity of tracking work flow• Waste identification within a process• Causes of poor process flow• Waste elimination• Action planningValue Stream Mapping (VSM)Value Stream Mapping (VSM), sometimes referred to as the“Learning to See” Map or cartoon, has emerged as a very Benefits:popular and clear way to illustrate the current state and desiredfuture state of a process. • Walk through and see the whole processThe value stream map differs from the process map in that it • Map both current state andshows both the physical and information flows on one diagram, future statethus enabling you to see what the situation is and why this is thecase. • Targeting Kaizen activity where it will benefitWho is it for? • Identifying the lead time• Businesses who want to start on the lean journey. against the process cycle time• Managers who want to structure the improvement process.• VSM is applicable to both manufacturing and process. • Creating an action plan for achieving the future stateWorkshop consists of: • Identify training needs ofMapping a familiar product from dock to dock. Normally a 2-Day the business for continuousactivity, mapping a process from your business whilst identifying improvementimprovement opportunities and a future state map. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 22SMED – Single Minute Exchange of DieSMED is a lean methodology that reduces downtime due tomachine setups and changeovers.It is a phrase coined by Shigeo Shingo at Toyota Motors in the1960’s and has come to be used as a synonym for fast Benefits:changeover. • Shorter set-up operationsSMED is an excellent system and should be a significant part ofany changeover reduction programme. • Shorter production runs = smaller batchesWho is it for? • More flexible production =This workshop is for Engineers and operational teams identifying shorter lead timesactual / potential bottle necks / concerns and Managers needingto scope the application of SMED. • Customer satisfaction = more responsiveWorkshop consists of: • Competitive advantage• Background to SMED• Elements of SMED• Practical Application of SMED• Sustaining SMED8D (Eight Disciplines of Problem Solving)8D is a problem solving tool widely used in the automotive andaircraft sector. It can be used by any company / team to deal with Benefits:shop floor or customer issues (Voice of the Customer) /problems. It is a structured and methodical way of getting to theroot cause of issues. • Structured approach for resolving issues8D is a methodical tool for solving problems that are recurrent • Cross functional teamsand / or critical, for which the root cause is not known or evident. • Root Cause AnalysisWho is it for? • Protect the customerManagers, Team Leaders, Engineers, Technicians and OperatingStaff – shop floor / office based as they all have an important role • Voice of the customerto play in ensuring “Right First Time” to reduce unplanneddowntime and defects that meet the customer requirements.Theory covered includes:• The History & Development of 8D• How to develop & use the tool in your business• Practical application of Brainstorming• Fishbone Diagram• 5 Why’s www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 23FMEA (Failure Mode and Effects Analysis)Failure Modes and Effect Analysis is methodology for analysingpotential reliability problems early in the development cyclewhere it is easier to take actions to overcome these issues, Benefits:thereby enhancing reliability through design. • Improved qualityFMEA is used to identify potential failure modes, determine theireffect on the operation of the product and identify actions to • Improved customermitigate the failures. satisfactionWho is it for? • Reduced down timeThis workshop is for Engineers / Technical Specialists and • Creates emphasis onManagers who would like an appreciation / understanding of problem preventionFMEA. • Reduced wasteTheory covered includes: • Improved staff skill levels• The concept of FMEA and risk• Design of FMEA and process FMEA• Calculating RPN (Risk Priority Number) – Severity,Occurrence, Detection• The FMEA Sheet• Creating an action plan using FMEAOEE (Overall Equipment Effectiveness)The application of Overall Equipment Effectiveness (OEE) isdifferent for everyone. OEE truly reduces complex productionproblems into simple, intuitive presentation of information. Benefits:Successful OEE measurement means you are able to identifyproblems quickly and efficiently. • Improved qualityWho is it for? • Reduced downtimeThis workshop is for Engineers / Technical Specialists and • Improved efficiency andManagers who would like an appreciation / understanding of performanceOEE. • Improved staff skill levelsTheory covered includes: and communication• The data you need• Where to find it• How to calculate OEE• How to turn OEE into effective improvement activities Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 24SPC (Statistical Process Control)SPC is a measurement tool for the variation, range and reliabilityof your manufacturing processes. The aim is to use statistical Benefits:data control charts and graphical presentation to sustain processcontrol. SPC focuses on detection and prevention of quality • Reduced variation inproblems. process & productWho is it for? • Improved quality / productivityThis workshop is for Engineers / Technical Specialists andManagers who would like an appreciation / understanding of • Reduced downtimeSPC. • Efficient problem detectionWorkshop consists of: and prevention• Measuring mode, median, mean & range standard deviation &variance in data• Calculating process capability (Cp + Cpk)• Defining upper control limits (UCL) & lower control limits (LCL)• Creating control charts – creating X-Bar and R charts• Using SPC as a problem solving tool www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 25 BusinessAdministration & Customer Service**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 26Intermediate Apprenticeship in Business& AdministrationThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Business & Framework:Administration. • Level 2 NVQ Certificate inThis Apprenticeship is designed for people working within the Business & AdministrationBusiness and Administrative sector and is suitable for thoseworking as: • Level 2 Certificate inAdministrators, principles of Business &Office Junior’s and AdministrationReceptionists Additional MandatoryBelow are some of the areas that could be covered as part of Framework Requirements:the framework. • Functional Skills in Maths,• Communicating in a business environment English & IT• Solving business problems• Delivering, monitoring & evaluating customer service to • PLTSexternal and internal customers• Providing reception services • Employment Rights &• Producing documents in a business environment Responsibilities• Handling mailAdvanced Apprenticeship in Business& AdministrationThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Business & Framework:Administration. • Level 3 Diploma inThis Apprenticeship is designed for people working within the Business & AdministrationBusiness and Administrative sector and is suitable for thoseworking as: • Level 3 Certificate in principles of Business &Administration Officers, AdministrationTeam Leaders,Personal Assistants or Additional MandatorySecretaries Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths,the framework. English & IT• Dealing with internal and external correspondence • PLTS• Producing documents• Managing resources • Employment Rights &• Managing information Responsibilities• Managing administration systems• Developing presentations• Managing diaries www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 27Intermediate Apprenticeship in Customer ServiceThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Customer Framework:Service. • Level 2 NVQ Certificate inThis Apprenticeship is designed for people working within the Customer ServiceCustomer Service sector and is suitable for those working as: • Level 2 Certificate inCustomer Service Trainee’s / Representatives Customer Serviceplus any other job roles in which customer service skills would Additional Mandatorybe an advantage Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths &the framework: English• Communicating with customers effectively • PLTS• Resolving customer service problems• Improving customer relations • Employment Rights &• Promoting products and services Responsibilities• Keeping records• Gathering customer feedback• Working in a teamAdvanced Apprenticeship in Customer ServiceThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Customer Framework:Service. • Level 3 NVQ Diploma inThis Apprenticeship is designed for people working within the Customer ServiceCustomer Service sector and is suitable for those working as: • Level 3 Certificate inCustomer Service Managers, Customer ServiceCoordinators orTeam Leaders Additional Mandatory Framework Requirements:Below are some of the areas that could be covered as part ofthe framework: • Functional Skills in Maths & English• Leading a team• Communicating with customers effectively • PLTS• Gathering and analysing customer feedback• Promoting products and services • Employment Rights &• Keeping records Responsibilities• Using software/office equipment to communicate Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 28Level 2 NVQ Diploma in Business & Administration* Benefits:Programme: • Improved time managementThis Level 2 NVQ Diploma in Business & Administration isdesigned for learners who need to develop or consolidate their • Increased productivityskills. • A reduction inUnits: administrative errorsUnits typically include; work in a business environment, • Improves employee moralecommunicate in a business environment, solve business and motivationproblems, deliver, monitor & evaluate customer service tointernal & external customers, provide reception services and • Highlights the skill of theproduce documents in a business environment. workforce to existing and potential customersTarget: • Buy into the best methodsAny individual that works in an administrative role e.g. Admin of working from employeesAssistant, Secretary, and Payroll. and maybe a starting point for a learning journeyLevel 2 NVQ Certificate in Customer Service* Benefits:Programme: • Improved time managementThis Level 2 NVQ Certificate in Customer Service is designedfor learners who need to develop or consolidate their skills. • Increased productivity • A reduction in customerUnits: complaintsUnits typically include; giving customers a positive impression • Consistent delivery ofof the organisation, promoting additional services or products customer service excellenceto customers, processing customer service information, going within your organisationthe “extra mile” in customer service, providing good customerservice within the rules and living up to the customer service • Customer queries are dealtpromise. with quickly and resolved effectivelyTarget: • Highlights the skill of theAny individual that works in a customer service environment workforce to existing ande.g. Customer Service Advisor, Contact Centre Operator, Bank potential customers/ Building Society Customer Advisor. • Buy into the best methods of working from employees and maybe a starting point for*Both these qualifications are available at Level 3. a learning journey www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 29 Sales / Telesales & Marketing**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 30Intermediate Apprenticeship in Sales / TelesalesThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Sales /Telesales. Frameworks:This Apprenticeship is designed for people working within the • Level 2 NVQ Certificate inSales sector and is suitable for those working as: SalesTrainee Sales Advisors, • Level 2 Certificate inTelesales Operators and Principles of SalesJunior Sales Executives Additional MandatoryListed below are some of the areas within Sales that could be Framework Requirements:covered within this framework: • Functional Skills in Maths &• Selling face-to-face English• Selling by telephone (inbound & outbound)• Inputting & accessing Sales or Marketing data • PLTS• Processing Sales orders• Selling at exhibitions • Employment Rights &• Monitoring Sales deliveries Responsibilities• Supporting customers in obtaining finance for purchases• Generating and qualifying Sales leads• Obtaining and analysing competitor information• Buyer behaviour in Sales situationsAdvanced Apprenticeship in Sales / TelesalesThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Sales /Telesales. Framework:This Apprenticeship is designed for people in the Sales Sector • Level 3 NVQ Diploma inand is suitable for those working as: SalesSales Consultants / Supervisors, • Level 3 Certificate inSales Managers, Principles of SalesTelesales Professionals andSales Persons Additional Mandatory Framework Requirements:Listed below are some of the areas within Sales covered withinthis framework: • Functional Skills in Maths & English• Obtaining and analysing Sales information• Pricing for Sales promotions • PLTS• Preparing and delivering a Sales presentation• Developing and implementing Sales call plans • Employment Rights &• Assessing customer credit status Responsibilities• Monitoring and managing Sales team performance• Developing Sales proposals www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 31Intermediate Apprenticeship in MarketingThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Marketing. Framework:The Apprenticeship is designed for people working within amarketing role and is suitable for those working as: • Level 2 NVQ Certificate in Marketing • Market Researchers • Event Management Assistants • BTEC L2 Certificate in • Junior Marketing Executives Principles of MarketingListed below are some of the areas within marketing that could Additional Mandatory Framework Requirements:be covered within this framework: • Functional Skills in Maths, • Collecting and organising market research data English & ICT • Working with others in a business environment • Contributing to conducting direct marketing campaigns • PLTS • Analysing competitor activity • Coordinating an event • Employment Rights & Responsibilities • Using digital and social media in marketing campaigns Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 32 Management**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 33Intermediate Apprenticeship in Team LeadingThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in TeamLeading. Frameworks:This Apprenticeship would be most suitable for First Line • Level 2 NVQ certificate inManagers such as: Team LeadingTeam / Section Leaders, • Level 2 Certificate in TeamFloor Managers, LeadingHelpdesk Managers andTrainee Supervisors Additional Mandatory Framework Requirements:Listed below are some of the areas covered within thisframework: • Functional Skills in Maths, English and IT• Recognising occupational competence in Team Leading• Proving competency in their job role by applying knowledge, • PLTSunderstanding & skills• Managing personal development • Employment Rights &• Developing working relationships with colleagues Responsibilities• Communicating information & knowledge• Developing a team• Planning, allocating & monitoring the work of a teamAdvanced Apprenticeship in Leadership & ManagementThis is an 18 month programme and all elements must be Frameworks:completed in order to achieve the relevant managementframework. • Level 3 NVQ Certificate in ManagementThis Apprenticeship would be suitable for: • Level 3 Certificate inFirst Line Managers, ManagementAssistant Managers,Senior Supervisors and Additional MandatoryTrainee Managers Framework Requirements:Listed below are some of the areas covered within this • Functional Skills in Maths,framework: English and IT• Planning, allocating and monitoring the work of a team • PLTS• Supporting team members• Managing conflict • Employment Rights &• Resolving problems Responsibilities• Project management Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 34Level 2 NVQ Certificate in Team LeadingProgramme: Benefits:The Level 2 NVQ Certificate in Team Leading is designed for • Improved timeTeam Leaders who are primarily concerned with motivating managementtheir team members and achieving agreed outputs, with limitedauthority for deploying resources. Flexibility is achieved • Effective Team Leaders /through two optional units which compliment three mandatory Supervisorsunits designed to develop the core competences needed bytoday’s Team Leaders. • Improved supervisory & leadership skillsUnits: • Developing new tools and techniquesUnits typically include: managing personal development,developing working relationships with colleagues, • Improves employee moralecommunicating information and knowledge, planning, and motivationallocating and monitoring work of a team and supporting teammembers to identify, develop and implement new ideas. • Highlights the skill of the workforce to existing andTarget: potential customers Any job role in any industry sector that involves team leading / • Buy into the best methodssupervisory responsibilities. of working from employees and maybe a starting point for a learning journeyLevel 3 NVQ Certificate in Leadership & Management Benefits:Programme: • Improved time managementThe Level 3 NVQ Certificate in Management is designed forManagers / Team Leaders with a range of responsibilities • Effective Team Managers /including: allocating work to people, achieving specific results, Leaders / Supervisorsmanaging resources and with some degree of decisionmaking. • Improved supervisory & leadership skillsUnits: • Developing new tools and techniques for the teamUnits typically include: managing personal development, setobjectives and provide support for team members, planning, • More structured andallocating and monitoring work of a team and supporting team improved team performancemembers to identify, develop and implement new ideas. • Highlights the skill of theTarget: workforce to existing and potential customers Any job role in any industry sector that involves team leading /supervisory / management responsibilities. • Improves employee morale and motivation www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 35 InformationCommunication Technology**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 36Intermediate Apprenticeship in ITApplication SpecialistThis is a 12 month programme and all elements must becompleted in order to achieve an IT User Apprenticeship. Framework:The Diploma is designed for people who are working in an ITrole and this can apply to a variety of disciplines, including: • Level 2 Diploma in IT User Skills (Application Specialist)Office Support Assistants,Administrators, Additional MandatoryPersonal Assistants, Framework Requirements:Website Technicians,Sales & Marketing Executives, • Functional Skills in Maths,Wages Clerks and English & ITTeaching Assistants • PLTSListed below are some of the areas that could be covered aspart of this framework: • Employment Rights & Responsibilities• Using office software• Data and entry management• Internet and email communications• Recording and editing audio and video clips• Using customer relationship management software• Using computer accounting or payroll software• Spreadsheets and databases• Preparing presentations or handoutsAdvanced Apprenticeship in ITApplication SpecialistThis is an 18 month programme and all elements must becompleted in order to achieve an IT User Apprenticeship. Framework:The Diploma is designed for people who are working in an ITrole and this can apply to a variety of disciplines, including: • Level 3 Diploma in IT User Skills (Application Specialist)Helpdesk Support Personnel,Office Managers, Additional MandatoryPersonal Assistants, Framework Requirements:Website Managers,Teaching Assistants and • Functional Skills in Maths,Sales Account Managers English & ITListed below are some of the areas that could be covered as • PLTSpart of this framework: • Employment Rights &• Responding to hardware and software problems Responsibilities• Setting up user hardware• Designing solutions to improve business processes using IT• Developing and streamlining business processes for efficientoffice operations• Using advanced application software features• Researching for and preparing presentations• Planning and designing websites• Creating and reporting management information www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 37 Health & Social Care**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 38Intermediate Apprenticeship in Health & Social CarePathway 1 Adult Social CareThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Health &Social Care. Frameworks:This Apprenticeship is designed for people working within thehealth and social care sector and is suitable for those working as: • Level 2 Diploma in Health & Social CareCare Assistants/Workers,Relief Team Workers, • Level 2 Certificate inSupport Workers, Preparing to Work in AdultKey Workers in Domiciliary Services, Social CareHome Care Support Workers,Substance Misuse Workers and Additional MandatoryMental Health Support Workers Framework Requirements:Listed below are some of the areas within Health & Social Care • Functional Skills in Maths &covered within this framework: English• Health & Safety • PLTS• Updating a maintaining records• Treating people with respect and dignity • Employment Rights &• Supporting individuals in their daily living Responsibilities• Supporting individuals to make journeys• Supporting individuals to meet their domestic and personalneeds• Providing food and drink for individuals• Supporting individuals with their personal care needsAdvanced Apprenticeship in Health & Social CareThis is a 18 month programme and all elements must be Framework:completed in order to achieve an Apprenticeship in Health &Social Care. • Level 3 Diploma in Health & Social CareThis Apprenticeship is designed for people working within thehealth and social care sector and is most suitable for those • Level 3 Certificate inworking as: Preparing to Work in Adult Social CareSupervisors / Team LeadersSenior Workers / Support Workers Additional MandatoryManagers / Deputy Managers Framework Requirements:Listed below are some of the areas within Health & Social Care • Functional Skills in Maths &covered within this framework: English• Maintaining health, safety and security in the workplace • PLTS• Reflecting on and developing own practices• Promoting choice, well being and protection of all individuals • Employment Rights &• Contributing to care planning and reviews Responsibilities• Contributing to the protection and management of abusiveand aggressive behaviour• Carrying out assessment to identify and prioritise needs www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 39 Retail**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 40Intermediate Apprenticeship in RetailThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Retail. Frameworks:This Apprenticeship is designed for people working within theRetail and wholesale sector and is suitable for those working as: • Level 2 Diploma in Retail SkillsGeneral Sales Assistants andService Counter Assistants • Level 2 Certificate in Retail KnowledgeListed below are some of the areas within retail that could becovered within this framework: Additional Mandatory Framework Requirements:• Keeping stock on sale at required levels• Processing customer orders • Functional Skills in Maths &• Displaying stock to promote sales English• Helping customers to choose products• Providing information and advice to customers • PLTS• Processing payments• Maintaining health and safety • Employment Rights &• Keeping the retail environment secure Responsibilities• Resolving customer problems• Receiving goodsAdvanced Apprenticeship in RetailPathway – Sales Professional or Management Framework: Sales ProfessionalThis is a 15 month programme and all elements must be • Level 3 Diploma in Retailcompleted in order to achieve an Advanced Apprenticeship in (Sales Professional)Retail. • Level 3 Certificate in RetailThis Apprenticeship is designed for people in the Retail & KnowledgeWholesale Sector and is suitable for those working as a: ManagementTeam Leader, • Level 3 Diploma in RetailSupervisor, (Management)Assistant Manager andTrainee Manager • Level 3 Certificate in Retail KnowledgeListed below are some of the areas within retail covered withinthis framework: Additional Mandatory Framework Requirements:• Organising the delivery of reliable customer service• Working with others to improve customer service • Functional Skills in Maths &• Organising the receipt and storage of goods English• Maintaining the availability of goods for sale• Helping to manage a retail team • PLTS• Planning, monitoring and adjusting staffing levels andschedules • Employment Rights &• Monitoring and supporting security Responsibilities www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 41 Logistics & Supply Chain**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 42Intermediate Apprenticeship - Warehouse OperativeThis is a 12 month programme and all elements must becompleted in order to achieve a Warehouse Operative Framework:Apprenticeship. • NVQ Level 2 Certificate inThe Apprenticeship is designed for anyone working in a Warehousing & StorageWarehouse environment. Additional MandatoryThe NVQ is designed for people who are working in a Framework Requirements:warehouse environment and this can apply to a variety ofdisciplines. It includes: • Functional Skills in Maths & English• Health, safety and security in the workplace• Storage • PLTS• Processing orders• Receiving deliveries • Employment Rights &• Assembling orders for dispatch Responsibilities• Dispatching orders• Working effectively within the organisationAdvanced Apprenticeship inWarehousing & StorageThis programme is delivered over a minimum of 12 months andall elements must be completed in order to achieve anApprenticeship in Warehousing and Storage. Framework:This Apprenticeship is designed for Senior Warehouse • Level 3 Diploma inPersonnel / Team Leaders and is designed for those who will in Warehousing &addition to normal warehouse activities be responsible for Storageoverseeing picking and packing of customer orders andensuring tasks are completed on time. Additional MandatoryBelow are some of the areas that could be covered as part of Framework Requirements:the framework. • Functional Skills in • Supervising the receipt, storage and despatch of goods Maths and English • Taking responsibility for the Health, Safety and Security of team members • PLTS • Using equipment to move goods in logistic operations • Checking stock levels and stock records • Employment Rights & • Allocating and checking work Responsibilities • Scheduling logistic operations to meet customer needs • Arranging the transportation of goods using multiple transport modes • Improving the performance of logistics operations • Responding to problems in logistics operations www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 43Intermediate Apprenticeship inSupply Chain OperationsThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Supply Framework:Chain Operations. • Level 2 Certificate in SupplyThis Apprenticeship is designed for people working within Chain Operationspurchasing and supply and is suitable for those working as: Additional MandatorySupply Chain Operatives. Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths,the framework: English & IT• Obtaining information on storage locations and facilities • PLTS• Analysing information on the supply chain• Monitoring the flow of supplies in the supply chain • Employment Rights &• Organising the preparation of documentation for the Responsibilitiestransportation of goods• Procuring supplies or services in the supply chain or alogistics operation• Control supplies at storage locations and facilitiesAdvanced Apprenticeship inSupply Chain ManagementThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Supply Framework:Chain Management. • Level 3 Diploma in SupplyThis Apprenticeship is designed for people working within Chain Managementpurchasing and supply and is suitable for those managing theday to day ordering and delivery of materials and provisions of Additional Mandatoryservices that have been arranged under contracts with Framework Requirements:suppliers. • Functional Skills in Maths,Below are some of the areas that could be covered as part of English & ITthe framework: • PLTS• Applying improvements to the supply chain• Responding to problems in logistics operations • Employment Rights &• Planning change in supply chain management or a logistics Responsibilitiesoperation• Managing a budget in supply chain management or alogistics operation• Building own organisation’s understanding of its market andcustomers in supply chain management or a logistics operation• Establishing strategic relationships within the supply chain Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 44Intermediate Apprenticeship inLogistics OperationsThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Logistics Framework:Operations. • Level 2 Certificate inThis Apprenticeship is designed for people working within the Logistics OperationsCustomer Service sector and is suitable for those working as: Additional MandatoryLogistic Operatives Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths,the framework: English & IT• Health, safety and security at work • PLTS• Customer service in logistics operations• Obtaining information on the collection and/or delivery of • Employment Rights &goods Responsibilities• Wrap and pack goods in logistics operations• Place goods in storage in logistics operations• Making an effective contribution to a business in the logisticssectorAdvanced Apprenticeship inLogistics OperationsThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Logistics Framework:Operations. • Level 3 Certificate inThis Apprenticeship is designed for people working within the Logistics Operationslogistics sector and is suitable for those working as: Additional MandatoryTeam Leaders and Framework Requirements:Supervisors • Functional Skills in Maths,Below are some of the areas that could be covered as part of English & ITthe framework: • PLTS• Optimising the use of logistics resources• Improving performance in logistics operations • Employment Rights &• Providing leadership in logistics operations Responsibilities• Allocating and checking the work of your team• Responding to problems in logistics operations• Supervising the receipt, storage or dispatch of goods www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 45 Hospitality & Catering**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 46Intermediate Apprenticeship in Catering & Professional ChefsPathway – Food Production, Cooking or Kitchen Services Framework:This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Food Food ProductionProduction and Cooking & Kitchen Services. • Level 2 NVQ Diploma in Food Production & CookingThe Apprenticeship is designed for people who are working in a • Level 2 Certificate incatering environment as: Hospitality & Catering Principles (Food Production &Cooks, Cooking )Chefs orKitchen Assistants Kitchen Services • Level 2 NVQ Diploma inListed below are some of the areas within catering that would be Kitchen Servicescovered within this framework: • Level 2 Certificate in Hospitality & Catering• Prepare, cook and serve large volumes of nutritious meals in Principles (Kitchen Services)a hygienic environment• Recipe’s and portion controls Additional Mandatory• Minimise waste in the kitchen Framework Requirements:• Maintain stocks• Good housekeeping • Functional Skills in Maths &• Use of basic kitchen equipment English• Cleaning • PLTS• Waste collection • Employment Rights &• Receiving deliveries ResponsibilitiesIntermediate Apprenticeship in Hospitality ServicesPathways – 1, 2, 3 & 4 Frameworks: 1. Hospitality ServicesThis is a 12 month programme and all elements must be 2. Food & Beveragecompleted in order to achieve an Apprenticeship Hospitality ServicesServices. 3. House Keeping 4. Front of HouseThis Apprenticeship is designed for people working within the Receptionhospitality sector and is suitable for those that deal with smallsite accommodation services where a set of skills allow them to • Level 2 Certificate inperform a large range of tasks. Some larger chains might also Hospitality & Cateringlike to use this framework to multi skill their team members. PrinciplesListed below are some of the areas within hospitality covered Additional Mandatorywithin this framework: Framework Requirements:• Customer service • Functional Skills in Maths &• Food safety English• Team working• Food preparation and cooking • PLTS• Food & beverage services• Front of house reception • Employment Rights &• Housekeeping Responsibilities www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 47Advanced Apprenticeship in HospitalitySupervision & LeadershipThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Hospitality Frameworks:Supervision and Leadership. • Level 3 NVQ Diploma inThe Apprenticeship is designed for people working in a Hospitality Supervision &Supervisory role within the Hospitality sector and is suitable for Leadershipthose working as: • Level 3 Award in Hospitality • Head Housekeeper Supervision & Leadership • Head of Reception Principles • Front of House Managers • Duty/Hotel Supervisors/Managers Additional Mandatory • Regional Supervisors/Managers (in a restaurant chain with Framework Requirements: multiple outlets) • Functional Skills in Maths &Listed below are some of the areas within Hospitality EnglishSupervision/Leadership that could be covered within this • PLTSframework: • Employment Rights & • Setting objectives and providing support for team members Responsibilities • Contributing to the control of resources • Leading a team to improve customer service • Supervising drinks services/ food production operations/housekeeping operations • Supervising functions • Supervising reception services/reservations and bookings • Contributing to promoting hospitality products and services Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 48 Vehicle Fitting**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 49Intermediate Apprenticeship in Vehicle FittingPathway - Fast FitThis is a 24 month programme and all elements must becompleted in order to achieve an Intermediate Apprenticeship in Frameworks:Vehicle Fitting. • Level 2 Diploma in VehicleThis Apprenticeship is designed for people working within the Fittingautomotive sector and is suitable for those working as: • Level 2 Diploma in VehicleFast Fit Technicians or Fitting CompetenceMotor Vehicle Fitters Additional MandatoryListed below are some of the areas covered within these job Framework Requirements:roles: • Functional Skills in Maths &• Health & Safety English• Testing batteries, exhausts & other engine parts to find faults• Replacing faulty parts • PLTS• Checking balancing• Replacing & realigning wheels • Employment Rights &• Advising Customers ResponsibilitiesAdvanced Apprenticeship in Vehicle FittingPathways – Fast FitThis is a 24 month programme and all elements must becompleted in order to achieve an Advanced Apprenticeship inVehicle Fitting. Frameworks:This Apprenticeship is designed for people working within the • Level 3 Diploma in Vehicleautomotive sector as a Supervisor and is suitable for those Fitting Supervisoryworking as: CompetenceFast Fit Technicians or • Level 3 Diploma in VehicleMotor Vehicle Fitters Fitting Operations PrinciplesListed below are some of the areas covered within these job Additional Mandatoryroles: Framework Requirements:• Health & Safety • Functional Skills in Maths &• Supervising Staff English• Removing, inspecting, fitting & replacing tyres on a variety ofvehicles & motorcycles using specialist equipment to ensure • PLTStyre pressures are correct• Recording information • Employment Rights &• Advising Customers on legal requirements & simple Responsibilitiesmaintenance issues Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 50 Cleaning &Environmental Services**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 51Intermediate Apprenticeship inCleaning & Environmental ServicesThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Cleaning Framework:and Environmental Services. • Level 2 Certificate inThis Apprenticeship is designed for people working within the Cleaning & Support Servicescleaning sector and is suitable for those working as: SkillsCleaning Operatives, • Level 2 Certificate inHygiene Operatives, Cleaning PrinciplesFacilities Operatives andWindow Cleaners Additional Mandatory Framework Requirements:Apprentices could work in a variety of sectors includinghospitals, schools, factories, offices, domestic premises and • Functional Skills in Maths,shopping centres. & EnglishBelow are some of the areas that could be covered as part of • PLTSthe framework: • Employment Rights &• Cleaning and maintaining internal/external surfaces and Responsibilitiesareas• Dealing with routine and non routine waste• Cleaning washrooms and replenishing supplies• Cleaning food areas• Cleaning high risk areas• Following and reporting procedures in a cleaningenvironment.• Deep cleaning equipment and surfaces Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 52 Leisure**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 53Intermediate Apprenticeship in Leisure OperationsThis is a 12 month programme and all elements must becompleted in order to achieve an Intermediate Apprenticeship in Frameworks:Leisure Operations. • Level 2 NVQ Certificate inThis Apprenticeship is designed for those individuals who wish Active Leisure, Learning &to work in operational roles in leisure and recreation facilities. Well-being Operational ServicesListed below are some of the job roles covered in thesefacilities: • Level 2 Certificate in Leisure Operations• Park Operative• Maintenance Operative Additional Mandatory• Park Receptionist Framework Requirements:• Grounds Person• Recreation / Leisure Assistant • Functional Skills in Maths &• Recreation / Leisure Attendant English • PLTS • Employment Rights & ResponsibilitiesAdvanced Apprenticeship in Leisure ManagementThis is an 18 month programme and all elements must becompleted in order to achieve an Advanced Apprenticeship in Frameworks:Leisure Management. • Level 3 NVQ Diploma inThis Apprenticeship is designed for people who wish to work in Leisure Managementthe Leisure & Recreation sector managing and / or supervisingfacilities, staff members and the development & implementation • Level 3 Certificate inof specific programmes. Leisure ManagementListed below are some of the areas covered within the job role Additional Mandatoryof Club Manager / Duty Manager: Framework Requirements:• Responsible for day to day operation of the leisure facility • Functional Skills in Maths &• Ensuring Health & Safety of staff and customers English• Allocation and supervision of staff to provide the higheststandard of service • PLTS • Employment Rights & Responsibilities Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 54Intermediate Apprenticeship in Instructing Exercise & FitnessThis is a 12 month programme and all elements must becompleted in order to achieve an Intermediate Apprenticeship in Frameworks:Instructing Exercise & Fitness. • Level 2 NVQ Diploma inThis Apprenticeship is designed for those individuals who are Instructing Exercise & Fitnesseither already employed in the fitness industry or who arelooking to enter the industry. • Level 2 Certificate in Fitness InstructingListed below are some of job roles covered: Additional Mandatory• Fitness Instructor / Gym Instructor Framework Requirements:• Recreation Assistant• Exercise Instructors e.g. Aerobics, Yoga • Functional Skills in Maths &• Leisure Centre Assistant English • PLTS • Employment Rights & Responsibilities www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 55 Supporting Teaching & Learning In Schools**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 56Intermediate Apprenticeship in SupportingTeaching & Learning in SchoolsThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in SupportingTeaching & Learning in Schools. Framework:This Apprenticeship is designed for people working within the • Level 2 Certificate inEducation sector and is suitable for those working as: Supporting Teaching and Learning in SchoolsTeaching Assistants,Classroom Assistants and Additional MandatoryLearning Support Assistants Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths,the framework: English & IT• Safeguarding the welfare of young people and children • PLTS• Supporting learning activities• Preparing and maintaining learning environments • Employment Rights &• Supporting children and young people at meal times Responsibilities• Supporting children and young people’s play and leisure• Support extra - curricular activities• Child and young person development• Supporting the use of ICT for teaching and learningAdvanced Apprenticeship in SupportingTeaching & Learning in SchoolsThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Supporting Framework:Teaching and Learning in Schools.This Apprenticeship is designed for people working within the • Level 3 Diploma inEducation sector and is suitable for those working as: Specialist Support for Teaching & Learning inTeaching / Classroom / Learning Support Assistants, SchoolsBehaviour Support Assistants,Pastoral / Welfare Support Assistants and Additional Mandatory Framework Requirements:Team LeadersBelow are some of the areas that could be covered as part of • Functional Skills in Maths,the framework: English & IT• Promoting children and young people’s positive behaviour • PLTS• Understanding how to safeguard the wellbeing of childrenand young people • Employment Rights &• Planning and delivering learning activities under the direction Responsibilitiesof a teacher• Providing literacy and numeracy support• Supporting teaching and learning in a curriculum area• Providing information and advice to children and youngpeople• Facilitating the learning and development of children andyoung people through mentoring• Improving attendance www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 57 Otherprogrammes we deliver Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 58 Leadership & Management Workshops: • Management into Leadership • Train the Trainer • Finance for Non-Financial Managers • Effective Communication • Change Management • Working as a Team • Time Management • Equality and Inclusion • Managing Conflict Health & Safety Academy Workshops: • Control of Substances Hazardous to Health (CoSHH) • Risk Assessment • Accident Investigations • Display Screen Equipment • Manual Handling and PPE • HASWA and Responsibilities • Health & Safety for Managers • Fire Warden • Fire Safety • First Aid • Moving, Lifting & Handling • Safeguarding • Equality & Diversity Food Workshops: • Basic Food Hygiene • Health & Safety in the Workplace• BTEC Level 2 Award in Work Skills for Effective Learning & EmploymentIf you can’t see a programme you are interested in please ask a member of our sales team as we deliver bespoke training packages to meet your own individual company requirements. Contact a member of our sales team to discuss how we may assist you further by ringing 0800 9778566 or email workshops@businessimpactuk.com www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 59 Case Studies, Testimonials &Success Stories Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 60 Kirklees College – Case Study Lean OrganisationKirklees College identified the need to implement a new organisation structureto improve staff utilisation and their performance against key Learning and Skills(LSC) metrics.They operated two teams responsible for managing their contact with employers(14 – 19 and 19+) but given historical, geographical and physical constraintsthey occupied different offices and operated different processes.The college joined together with Business Impact UK Ltd. Kirklees College’sneed was to enable their staff to recognise and implement improvement Lesley Holdsworthactivities and to test the application of Lean in a learning and skills environment. of Kirklees CollegeThey delivered a series of Kaizen workshops (to identify the potential said:improvements using process mapping tools) and undertook a review of their “Our processes androles, culture and behaviours to generate their improvement plan. procedures needed toThe improvements achieved for Kirklees College included: change. It was great to be involved in the • Improved delivery effectiveness (>40%) from the baseline process project and to find some measurement really good ways of • A 10% improvement in staff efficiency doing things better. We are the people who do • Improved performance within the Compliance & Partnerships Team this day to day and we (<5% error rate) have made life better • Higher office space utilisation (2 offices into 1) for ourselves.” • A 15 point improvement in the 5S/5C score • Standardised processes and training given to those in newly defined roles • Higher staff morale www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 61 Testimonial: Arla Foods, Palmers GreenWe worked with Arla Foods at their Oakthorpe Site in Palmers Green,London from May 2009 until April 2011 and within that time more than 70learners completed their BIT Level 2. Arla were extremely pleased with ourprogress and the changes that had taken place onsite since we starteddelivering their programmes. Our contact at Arla foods; the ContinuousImprovement Co-ordinator believed the changes had been as a direct resultof the programmes that we delivered there. He was also fully involved in theprogramme and worked towards his Level 3 having completed Level 2.He said the most valuable factor to come out of the training was to see thelearners engage and start to utilise their new skills after the NVQs werecompleted. This was a great help to the company as learners also started toset their own personal development plans and continuous improvement was Programmes delivered:an objective that everyone was being set. BIT (BusinessA key improvement that was made was to put a procedure in place toensure a piece of equipment (Cyroscope) no longer needed to be calibrated Improvementand the parts replaced every month. This simple improvement has saved Techniques) NVQ Level 2Arla over £700 per month since July 2009; which equates to more that£20,000 since the programme started. Since this project was completed in BIT (Businessthe laboratory, all equipments that are used now have had similar care Improvementpoints introduced. Techniques) NVQ Level 3In the Cream Department, one of the issues raised was around time beingwasted when labels ran out on the labelling machine. The team looked atdifferent ways of solving this and came up with an effective use of visualaids and hourly checks to ensure the labels never ran out. They thenattached a Perspex top to the labeller and when the reel goes into the “red”,the operator, who has to carry out hourly checks replaces the reel andensures the line continues to run. This has saved over 2 hours per day of“downtime” that was caused by labels running out.The improvement teams also looked at organising labels in the milk fillingplant and organising the engineering materials. This has saved them timewhen looking for parts and also ensures that the labels are kept in thecorrect condition. Due to these small improvements Arla have also passedinspections by Tesco, Co-op and Sainsburys. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 62 Testimonial: Camerons BreweryAs the brewing industry consolidates within the UK through breweryclosures due to the economic downturn, we have set our stall out to be acontact brewer of major brands. To be successful within this verycompetitive arena, we have to be capable of demonstrating to ourprospective and existing clients that we will take the utmost care inproducing their valuable brands to their exact expectations. To meet thisneed we have invested more than £4 million in the brewery infrastructurehowever it does not end there. Camerons’ recognise that the developmentof its staff is crucial to ensure that industry best practice is adopted withinthe brewery. Through involving Business Impact as our main trainingprovider, we have embarked on a fundamental organisational developmentprogramme that encapsulates the Lean Manufacturing ethos.50 employees have gained an NVQ level 2 in Business Improvement Programmes delivered:Techniques which was delivered by Business Impact through a suite ofclassroom workshops and workplace applications. I’ve been impressed by BIT (Businessthe standard of tuition and expertise in nurturing students along, many of Improvementwhich have not studied in many years. Techniques) NVQ Level 2The next phase of the training programme commenced with the remaining50 employees being involved. We also suggested a Level 3 course as a BIT (Businessfollow up and were inundated with volunteers! Improvement Techniques) NVQ Level 3What did the courses deliver? That of course is best answered by one ofour customers!Comments from a customer site visit:“The improved work standards and communications are also a sign that youare openly working to a more organised and structured approach. The useof displays for the Lean audits as well as the work instructions show thatthese are actively in use with the teams - and are not just something beingdiscussed in the offices.It really has been good to track the changes over the last year, but thevisual impact of the tour yesterday really helped enforce the higherstandards being implemented.”Billy McKeeCommercial DirectorCamerons Brewery www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 63 Testimonial: General Mills, Berwick“Business Impact staff were useful as a resource, seeing the factory floorwith fresh eyes. Their broad awareness of manufacturing processes andstandards has helped us immensely”“Business Impact staff were professional, friendly and helpful. They easilyestablished a rapport with your workforce, integrating in the business andinteracting with our staff very well”“After company induction for Business Impact staff, very little input wasneeded from us” Programmes delivered:“Business Impact staff carried out training with minimal disruption to BIT (Businessproduction and always gave a clear update on progress” Improvement Techniques) NVQ Level 2“They brought their own paperwork, files etc. so no additional administrationwas needed. Working out of the small area, couple of desks, chairs and BIT (Businesssome storage space was all they needed. Sometimes we forgot they were ImprovementBusiness Impact staff and not our own!” Techniques) NVQ Level 3 Team Leader“The trainers were flexible in terms of providing BIT overview sessions forArea Managers and meeting with Hygiene Manager to design new trainingfor next year. They were always prepared to offer support and share theirlearning’s with the business”Fiona McIntosh, HR ManagerBrian Douglas, Production ManagerGeneral MillsOne of the Improvements carried out by Team A – “Zero Losses on Line 4of the Pastry production Line” during their BIT Level 3 programme wasnominated to represent the Berwick site for a General Mills EuropeanAward! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 64 Testimonial: Automarine Cables, ManchesterAuto Marine Cables needed a training provider with particularexpertise in the manufacturing sector. They chose Business ImpactUK Ltd (BIUK) to deliver and support their BIT (Business ImprovementTechniques) programme.Giving our employees practical hands on training, learning thenecessary improvement skills, supported by a recognisablequalification was the missing link in our improvement strategy; whichis now complete. Our employees needed to realise their potential tocontinuously contribute to the identification and implementation ofthese types of improvements. The BIT NVQ qualification was chosento drive through this improvement strategy in order to maximise the Programmes delivered:benefits of the investment in skills development. BIT (BusinessAfter an initial trial run with 6 operators, BIUK have assisted with Improvementtraining everyone on-site. BIT Level 2 underpins this education Techniques) NVQ Level 2process with notable improvements not only in savings comingthrough targeted improvement projects, but also in day to day BIT (Businessactivities. Thinking this way is becoming a way of life. BIUK delivered Improvementa training programme in line with the production requirements,minimising the disruption to the business. Techniques) NVQ Level 3The success and benefits have exceeded my expectation, which givesus a great platform to build upon for the future. I have recommendedBIUK to other companies that are starting out on this journey.Alan Ainscough,Operations Manager www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 65 Quotes from company contacts:“Being in a supervisory role, the Lean manufacturing training programme has provided me with asound basis for the production and implementation of successful process improvement ideas. Thisin turn leads to the encouragement of all staff members to become involved in furtherimprovements that they know will achieve results.”Andy Gardner, Production Text Manager, Selex Communications“SELEX Communications Ltd has been using the Business Improvement Techniques NVQ courseas a key element of our training strategy for our operations staff. The course dovetails veryeffectively with our Lean manufacturing strategy. So far 16 of our people have achieved NVQLevel 2 and this year we plan to put 13 through Level 3 training as well as running another Level 2course. The course has been very popular with the trainees who have enjoyed the mix of theoryand practical hands-on projects many of which have provided sustained process improvements forour business. In addition the methodology advocated by the trainers has become the basis for ourown in-house Lean improvement team formed from the course graduates. Business Impact’strainers are both knowledgeable and professional and I would have no hesitation in recommendingthis training scheme.Andy Forrester, Efficiency Improvement Manager, Selex Communications“Chandlers BMW have been working with Business Impact for 8 months and we have placed 8Apprentices with them in a variety of different roles. Business Impact have been instrumental insourcing fantastic candidates who bring a real sense of enthusiasm to our business. OurApprentices have the opportunity to learn about the entire Company and how their job fits into thebigger picture. We think that the learning programmes and support provided by Business Impactprepare the Apprentices for a strong future with our Company. We look forward to working withBusiness Impact to create career paths for more aspiring individuals who wish to work in ourbusiness.”Group HR ConsultantI can highly recommend Business Impact as a provider of the NVQ programme. As a trainingprovider they understand the problems experienced in rolling out such a programme in a highlyskilled manufacturing process environment. They have been flexible in arranging courses to suitproduction and also adapting the course to suit the organisations requirements. The two trainersused have both been friendly, approachable, knowledgeable and professional with excellentfeedback received from those who’ve already passed the course. Guardian Print CentreManchester is looking forward to continuing its partnership with Business Impact as a trainingprovider.Adrian Knott, Production Manager, Guardian Print Centre Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 66 Apprenticeship Success Story:Cotterill Business Supplies Feel the Business Impact of Great Apprentices:Yorkshire based business supplies and stationery retailer Cotterill Business Supplies has increased its telesalesand marketing team with an apprenticeship recruitment programme, working with Business Impact, the UK’sleading provider of results focused training and apprenticeship recruitment and development.Cotterill Business Supplies, founded in 1971, is a family run business which is part of a group of dealers who havea combined turnover totalling more than 320 million pounds. It was the results focused approach of BusinessImpact which first brought the companies together, and the approach taken by Business Impact to offer a freerecruitment service to the highest standard which made all the difference for Cotterill. Any new position is achallenge to fill, often when there is a wide range of potential candidates. The skill is in narrowing down thecandidates and finding suitably qualified young people, who will share the values ethos and personality of thebusiness.Diana Cotterill, Head of Marketing and HR at Cotterill Business Supplies commented: ‘Business Impact were ableto take on our challenge quickly and proactively. Finding young people of the right calibre, personality and withthe skills to take on direct marketing and telesales is a real challenge. The recruitment service and on-goingsupport from Business Impact has been invaluable, and we are extending our use of their services to find amarketing/design apprentice.’Nick Atkinson, National Sales Manager at Business Impact commented: ‘It was a great brief from CotterillBusiness Supplies and because we operate nationally, we understand that the candidates we needed, had to beable to work in a fast moving and service driven environment. Our dedicated team helped successfully recruit theapprentices locally, and we look forward to delivering all apprenticeships within the business in the years to come.We believe that apprenticeship recruitment, training and development is a real partnership, and working with localbusinesses across the country with a national perspective is one of our great strengths.’Business Impact recruit, develop and train apprentices for businesses of all sizes and across a broad range ofbusiness sectors. Telesales and direct marketing apprentices are just two of the many different business, tradeand industrial apprenticeships which can be attained through Business Impact. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 67 Apprenticeship Success Story:Furniture Clinic have a polished approach to training and apprenticeships with Business ImpactA Burnopfield based furniture repair specialist are reaping the benefits of essential team leadership training and newapprentices sourced through Business Impact.The national business with headquarters in the North East recognised the benefits of working with Business Impactimmediately, as they had multiple training and development requirements, alongside an active programme of apprenticerecruitment.Business Impact initially worked with Furniture Clinic to develop Team Leader Training as the company expanded, and itwas recognised internally that the strengths of having a core team of NVQ trained personnel in team leading could benefitthe business. Craig Boyd from Furniture Clinic explained: ‘We wanted to develop our team and saw that Business Impacthad a versatile range of training solutions. They were more than just experts in delivering the training modules, and theyreally tried to understand our needs, and tailor the programme to suit our specific requirements.’The relationship has now developed further as Business Impact helped with the recruitment of warehouse apprentices forthe growing business. Nick Atkinson, national sales manager at Business Impact commented: ‘With our experience ofFurniture Clinic, we were able to first assess the existing team and found a candidate who could benefit immediately fromenrolment onto an apprenticeship programme. We understood the importance of people development at the company, andthis made the process quick and easy.’This confident approach to helping Furniture Clinic has extended the relationship as Business Impact have now also helpedsource an external candidate to join the business as an additional warehouse apprentice. Unlike other training companiesBusiness Impact employs its own in house recruitment team, which offer a completely free service to companies looking torecruit apprentices. This time consuming and often frustrating process has been simplified significantly because of the bestpractice employed by Business Impact, in sourcing and selecting appropriate candidates for each role. For Furniture Clinic ithas been a very successful partnership.Craig Boyd continued: ‘We have been impressed with the range of services available from Business Impact and the one stopshop approach for all our training and apprenticeship needs has made them a very effective partner, as our business grows.’The company was founded in 2004, with its Head Quarters located in North East England. From here, Furniture Clinicmanufacture a unique range of leather cleaning, repair & restoration products used in many industries including Furniture,Automotive, Clothing, Handbag, Luggage and many more.Furniture Clinic is committed to research and development, extending its national network of technical centres and highlyskilled technicians, and has been developing its own range of products for the specialist markets in which it operates. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 68 Apprenticeship Success Story:Apprenticeship Recruitment Tips Assist PG LegalA leading North East legal practice were impressed with the services of Business Impact when they needed arapid solution to finding a new apprentice. PG Legal specialise in practical solutions for legal issues faced bybusinesses and are one of a few practices that can handle school to academy conversions.The practice based on the Team Valley in Gateshead wanted to find a great new apprentice office administratorto support the business, but already knew the pitfalls and challenges faced when recruiting at this level. That iswhere Business Impact stepped in to help, and offered a complete solution from candidate selection through toapprenticeship training and mentoring.Nick Atkinson, national sales manager for Business Impact explained: ‘For many businesses, and especiallyprofessional practices, it is a significant challenge and very time consuming to recruit and develop anapprentice. Each practice has its own specific character and personality, so even choosing candidates can be amajor obstacle to success.’‘At Business Impact we offer a free selection and recruitment process. This immediately places the emphasis onthe training provider to do all the preparation and selection of the right candidate, and means we have to reallyknow the business before we start to put candidates forward. This service adds significant value to the overallprocess. As we get to know the company and then select appropriate candidates for an apprenticeship, we canensure that the whole process which follows appointment is smooth and much more likely to be successful.’This was the case for PG Legal and in only one week, the journey from enquiry to interview was completed, withBecky joining the specialist team at PG Legal. For a legal practice, the benefits of a free recruitment servicewhere the consultants took a detailed specification and only put forward 2 very strong candidates, was a hugebenefit over the traditional apprenticeship training provider.Phil Dean from PG Legal commented: ‘It was the ease of working with Business Impact which made a realdifference. We would have struggled to identify candidates so quickly, and finding an apprentice with the rightpersonality, skills and ability to fit in was key to our decision. Business Impact have a unique approach in thesector, and we are looking forward to building an ongoing relationship as Becky completes her apprenticeshipwith the support and guidance from Business Impact. This end to end service, and with no fee is a really solidproposition for small businesses in the current climate.’ www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 69 Business Impact Success Story:Business Impact Praised By MatrixNational training and apprenticeship specialist Business Impact has been recognised by Matrix for its highquality information, advice and guidance services. The Matrix Standard is the benchmark accreditation forany organisation which offers ongoing Information, Advice and Guidance (IAG). The standard measuresand assesses the advice and support services offered by organisations, specifically in terms of careerdevelopment for young learners.In the latest review of Matrix, Business Impact were commended for internal communication andleadership, which play a crucial part in building the correct internal environment for an excellent IAGservice. Business Impact were also acknowledged as having real strength in equality and diversity and alltheir work is underpinned by forming partnerships with their partner employers to deliver a verypersonalised high quality service.The Matrix Standard is an in depth accreditation process which looks at every aspect of the operation,and not just the specifics of the service, and following a strategic restructure in 2011, the company wasrecognised for the many improvements which had occurred not least in the overall management of thebusiness. The clear importance of providing impartial, learner focused, confidential advice and support,which is freely accessible, is key to a successful accreditation, and Business Impact has maintained thehighest standard possible in all these areas.This assessment also acknowledged the significant resources applied to provision of the IAG service, andthat Business Impact has invested in all appropriate advances in technology to ensure they can reach thetarget audience of learners in the most convenient ways. It is the foresight and a real connection withyoung learners through the dedicated network of support staff, which has ensured that the business hasinvested wisely and offers a flexible service.Commenting on the Matrix Standard, National Sales Manager, Nick Atkinson commented: ‘We workextremely hard to support every individual who comes into contact with our business. Offering outstandingadvice and guidance is essential in the current climate, so that candidates can be steered into the perfectopportunities and start their careers with a good foundation.’‘Our employer partners understand completely the benefits of having a great IAG service, and this reporthighlights a number of ways we are leading the way with best practice and innovation in serviceaccessibility. It is our guarantee to employers that we can find the best candidates. We also have acommitment to continuous improvement across the business, and this is supporting the development ofour IAG service.’ Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 70 Apprenticeship Success Story:James Burrell Setting the Standard in Apprenticeship DevelopmentJames Burrell Builders Merchants have been building an apprenticeship development programme with BusinessImpact, and are already seeing the foundations of success with four recruits now enrolled on the new scheme.The builders merchants based in Gateshead, but with a network of depots across the North East set out earlierthis year to start developing a new apprenticeship scheme, and initially planned to take on just one young person.However the quality and calibre of candidates supplied through Business Impact and the support anddevelopment through an Intermediate Apprenticeship, means that now that number of apprentices has quadrupledin just six months.The three new starters at James Burrell are Connor Robinson (20), James Stewart (20) and Dan Hawthorn (17).They have been joined on the apprenticeship programme by existing staff member Daniel Fahey (19) who hadpreviously spent time on holiday placements and worked on the trade counter at the Gateshead depot. All fourapprentices are following a one year programme as Warehousing Operatives and completing an IntermediateApprenticeship, but will also get to work in all areas of the business from logistics and sales to operations andcustomer services. The programme will develop their confidence and help find them suitable final positions in thebusiness, where their personal skill set can be put to best use.Alyson Graham, HR Manager at James Burrell Builders Merchants commented on the apprenticeship programme;‘We have a great workforce at James Burrell and many long serving members of staff. We wanted to bring in newemployees who could work in all areas of the business from the warehouse logistics and customer servicesthrough our trade counters, to working in the back office on administration and operations. The apprenticeshipscheme has worked tremendously well, and the three new starters and our existing member of staff whoconverted onto the apprenticeship programme have all progressed rapidly, and are working extremely well. Theadvantage of taking apprentices into our business is that they can rotate around the entire business in the earlypart of their career and we can then assess where they will work best in the long term. Just seeing theirconfidence grow in the first six months, and the way they deal with customers and support everyone around thebusiness is really positive and demonstrates how this type of apprenticeship scheme, can work well in a businesslike this.’Nick Atkinson, National Sales Manager at Business Impact commented: ‘When we were first invited to supportJames Burrell, it was obvious there was real scope to build a great programme. James Burrell have a great teamand we knew they only wanted to see select candidates who would fit into the ethos of the company. We workedhard to find high quality candidates for the position, and the results are obvious, as the programme has expandedrapidly. The day to day management of the apprentices through the in-house Logistics Manager, combined withthe development on a structured Intermediate Apprenticeship means they are all setting out on a real career path,with great long term prospects.’Carl Dutton, Logistics Manager at James Burrell’s depot in Gateshead said: ‘At first I was cautious about recruitingtoo many apprentices, as we wanted to make sure that each new person fitted in, and could be supported andmonitored. The programme through Business Impact, and the great young people we have found to join thebusiness has reassured everyone. Connor, James and Dan have all adapted quickly and are really solid workers.Daniel had already spent some time with us on holiday placements and joined before the scheme started, butmoving him across onto the structured programme which includes the qualification, will really help him in the longterm.’ www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
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Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  • 72 To keep up to date with what’s going on atBusiness Impact UK Ltd please visit our website at www.businessimpactuk.com Please “Like” our Facebook Pages: www.facebook.com/BusinessImpactUKwww.facebook.com/BusinessImpactLearners “Follow Us” on Twitter @BI_UK @BIUKLearners Business Impact UK Ltd Head Office Endurance House Colmet Court Seventh Avenue Gateshead NE11 0EF Sales: 0800 977 8566 Email: info@businessimpactuk.com www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs