What role does supplementary material play in the classroom?
Broadens the practice possibilities
Adds element of fun
Gets learners away from the safety of a coursebook
Card game Adventure Holidays
Board Game Dealing with customer Complaints FINISH Y You went bust Go back three spaces You were not proactive Miss a turn You didn’t empathize Miss a turn You admitted you were at fault Go forward one space You found an appropriate solution Go forward two spaces You didn’t apologize Go back one space You breached the contract Go back three spaces You made a prompt effort Go forward one space You upset the customer even more Go back two spaces START You didn’t respond in a friendly way Miss a turn The customer got a refund Go forward two spaces
Worksheets The Cyberspace Quiz The Office of the Future